• Title/Summary/Keyword: Passenger service

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Research on Impact of Airport Service Quality on Passenger Satisfaction: A Comparison of Incheon Airport and Beijing Capital Airport

  • Liu, Zi-Yang;Guo, HanWen
    • Journal of the Korea Society of Computer and Information
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    • v.24 no.2
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    • pp.149-155
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    • 2019
  • The purpose of this paper is to design a survey of passenger satisfaction by using the Likert five-scale for the passengers of Incheon International Airport and Beijing Capital International Airport in China, and to combine the actual service situation of the airports in the two countries, using SPSS statistical software. Analyze and process statistics. Using the questionnaire survey method and exploratory factor analysis method, the airport service quality is analyzed to analyze the impact model of customer satisfaction. We will sort out the customer satisfaction with the two airports, compare and analyze the gaps in airport services between the two countries, and identify problems to formulate optimization and improvement plans.

IoT Bus System for Passenger Safety and Convenience Service Improvement (승객 안전과 편의 서비스 개선을 위한 IoT 버스 시스템)

  • Heo, Seong Su;Heo, Tae Sung;Park, Yoo Hyun
    • Journal of Korea Multimedia Society
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    • v.21 no.10
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    • pp.1203-1210
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    • 2018
  • As the use of public transportation is increasing, a service considering the convenience of passengers is being launched utilizing the Internet (IoT) data collected through the bus information system. However, the bus information system only provides limited information such as the current location of the bus (GPS) and the expected arrival time at the stop. Additional IoT sensor information is needed to provide various services for the safety and convenience of passengers. In this paper, to improve the safety and convenience of passengers, we have added the boarding doors imaging sensor, temperature and humidity sensors, and sensor for measuring the number of passengers. The proposed IoT bus system can attach various sensors to buses to provide high-quality safety services to passengers.

The Survey of the Interior facilities and Passenger side door systems for driverless rail vehicle (무인운전 열차의 실내설비 및 승객 출입문 설계에 대한 고찰)

  • Park, Seong-Ho;Park, Jae-Hong;Yeom, Gyu-Hak
    • Proceedings of the KSR Conference
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    • 2007.11a
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    • pp.135-142
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    • 2007
  • The service running of driverless rail vehicle has been required by various social and commercial issue. Currently, the new domestic line between Bu-san and Gim-hae is plan to be provided the LRV(Light Rail Vehicle) with driverless operation firstly in domestic service. These driverless vehicle have some major properties to make it lower the operating and maintenance cost, however on the other side, it unavoidably raise some potential hazard to make it lower the passenger safety because it is hard to take care immediately in emergency state during vehicle running. Therefore it is highly requested that we should consider various conditions at design stage to manufacture and operate the safest vehicle. Therefore, in this paper, we will survey the design concept of vehicle interior facilities based on the previous experience, (1) The difference of interior facilities between normal and driverless vehicle, (2) design and operational concept of passenger side door function to find out best application for domestic line driverless vehicle.

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The Case Study of Ferry Operating System around the World

  • Noh, Chang-Kyun;Shin, Hae-Mi
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2009.06a
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    • pp.161-162
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    • 2009
  • In Korea there are Passenger ships on 106 routes running out of 10 port cities. These cities, such as Mokpo, Masan, Incheon, are the main transportation hubs the island residents today. But most passenger ship companies in Korea are limited in income and mostly small in size. These small companies have many challenges to overcome and are slow to improve services. Frequent service cancellations, aging sailors and a decline in service are contributing factors.

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Damageability, Repairability of Frame Type Passenger Vehicles at Low Speed 40% Offset Crash Test (저속40%옵셋 충돌시험을 통한 프레임형 승용차량의 손상성수리성에 관한 연구)

  • 박인송;정태용
    • Transactions of the Korean Society of Automotive Engineers
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    • v.11 no.5
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    • pp.127-133
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    • 2003
  • For the purpose of evaluation the damage repairability of a Frame Type Passenger vehicle which experienced a Low Speed 40% Offset front and rear Crash Test. tests were made according to the RCAR testing procedures. Test results concluded ; (1) The deceleration at C.G(center of gravity) off 6.9∼11.39 was similar to that for the vehicle. The airbag system was found to affect neither the passenger's safety nor the savings of the repairing costs. (2) In order to improve the repairability of the Frame Type Passenger vehicle after collision should be a higher crash performance of the bumper on the RCAR standards.

A Study on Zonal Operation of Buses - 2-Zonal operation Case - (구역분할 버스운영에 관한 연구 - 2-구역분할 운영의 경우 -)

  • 고승영;이양호
    • Journal of Korean Society of Transportation
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    • v.14 no.1
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    • pp.69-80
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    • 1996
  • In most cities, travel demand is distributed along long corridors and its destinations tend to concentrate in a central business district. For this kind of many-to-one or one-to-many travel demand pattern, a zonal operation of buses can be an efficient bus operation technique in which a long bus-demand corridor is divided into service zones and each service zone is provided with its own bus route connecting the service zone and single destination separately. This paper develops models of the total transportation costs for a single-zone operation and 2-zonal operation of buses for a long demand corridor with single destination in terms of various cost parameters, demand density, bus operation speeds, and location of the boundary between two service zones. In this study the total transportation cost is assumed to consist of the bus operation cost, passenger waiting cost and passenger travel time cost. It was proved that a zonal operation of buses can be more efficient than a single-zone operation for certain circumstances of the system and an boundary condition between two operation techniques was obtained. Also, several case studies were performed for various values of the cost parameters.

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A Study on the Operation System Improvement of Busan International Passenger Terminal: Focusing on the Car Ferry

  • Lee, Kyong Han;Park, Ju Dong;Park, Sang Won
    • Journal of Navigation and Port Research
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    • v.44 no.2
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    • pp.88-97
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    • 2020
  • In the past 20 years, passenger and cargo transportation performance at the international passenger ports in Korea have increased by 8.6% on the compound annual growth rate, respectively. The Korean government had expected to continue expanding the market of car ferries and the government included plans for the development of additional routes and lanes with neighboring countries such as China, J apan, and Russia as a part of the Plan of the Korean Ministry of Oceans and Fisheries in 2019. However, compared to the development of routes, the management and operation of passenger terminals are inefficient. The purpose of this paper was to introduce the overall improvement of the passenger terminal operating system that reflects the recent changes in the supply and demand of international passenger vessels and the needs of the government and private sector passengers. To this end, a basic survey was conducted on the status of operations and facilities at the Busan International P assenger Terminal and a questionnaire survey was administered on the subject of use. The results of the survey were analyzed using the IPA model. As a result of the analysis, three items in the operation sector, three items in the facility sector, and four items in the system sector of the Busan International Passenger Terminal were identified as in need of improvement. Based on the results, the need for investment to improve the international passenger terminal operating system is suggested.

Optimal Dual Pricing and Passenger Safety Level for Cruise Revenue Management

  • Cho, Seong-Cheol;Zhang, Mengfei
    • Journal of Navigation and Port Research
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    • v.41 no.2
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    • pp.63-70
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    • 2017
  • Despite the remarkable continual growth of the world cruise industry, studies have yet to be attempted on many revenue management problems in cruise operations. This paper suggests two schemes that can be easily applied to cruise revenue management: optimal dual pricing and passenger safety level. In optimal dual pricing, a pair of higher and lower prices is applied to cabin reservation through market segmentation. This scheme can be executed with a linear price-response function for the current unreserved cabins. A cruise line could benefit from this scheme to maximize reservation revenue while attaining full occupancy. The dual pricing scheme is also devised to produce only integer demands to suit real management practices. The life boat capacity is an additional service capacity unique to the cruise industry, catering to passengers' safety. The concept of passenger safety level is defined and computed for any passenger life boat capacity of a cruise ship. It can be used to evaluate the passenger safety of a cruise ship in operation, as well as to determine the number of life boat seats required for a new cruise ship. Hypothetical examples are used to illustrate the operation of these two schemes.

A Study on Passenger Information Integrated System Based IP (IP 기반의 승객안내 통합시스템에 대한 고찰)

  • Kwon, Myoung-Jin;Jeon, Yoon-Su;Lee, Chan-Yong;Park, Sung-Ho
    • Proceedings of the KSR Conference
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    • 2011.05a
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    • pp.1716-1721
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    • 2011
  • The Public Address and Passenger Information System of Rolling Stock should be able to perform automatic announcements in connection with TCMS(Train Control and Monitoring System), common announcements and emergency announcements for safe operation and the passengers. CCTV(Closed Circuit Television) System also should be able to watch passenger compartment for safety. Those equipments are very important thing for train service and safety. but the installation of equipment is restricted by space, weight, modulation. therefore, Passenger Information Intergrated System(PIIS) is required to consider economical efficiency, technical trend, expansion and space insufficiency. and system based on IP network has to be considered as new PIIS. so PIIS could meet economical efficiency and expansion. and it could go further and share network with TCMS and others.

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Design of Multimedia Contents and Internet Search System for Passenger in Train (열차 승객을 위한 멀티미디어콘텐츠 및 인터넷 검색 시스템 설계에 관한 연구)

  • Chang, Duk-Jin;Kang, Song-Hee;Park, Hyun-Hyu;Kang, Dae-Ho;Heo, Jae-Seok;Song, Dahl-Ho
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.442-447
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    • 2010
  • For the remarkable enhancement of high-speed rail passenger services, a system which provides various multimedia contents and Internet search functions was designed. The system gets inputs from a passenger and displays various multimedia contents on the touch sensitive LCD panel attached on a passenger seat. This kind of service is new in Korea and not easy to find in other countries, either. In this paper, we presented a design of a system which provides not only one-way broadcasting services but also searching capability of various information interactively. Informations to be provided are train schedule, transfer information, tour information, E-books, movies, music, ets. Successful completion of the system development in the following years is expected to strengthen international competitiveness of Korean railway industry.

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