• 지식경영연구
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• 제21권3호
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• pp.123-140
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• 2020

고객이 기업과 상호작용하는 대표적인 비대면 서비스 접점인 콜센터에서 서비스를 제공하는 상담사는 그 기업의 서비스 경쟁력을 결정한다. 즉 기업의 우수한 서비스는 상담사의 서비스 역량에 의해 영향을 받는다. 변화하는 환경에서 기업의 대응 능력을 강조하는 민첩성의 개념을 도입하여, 본 연구는 먼저 상담사의 고객대응역량을 고객대응전문성과 고객대응민첩성의 하위차원으로 개념화하고 고객서비스성과에 미치는 효과를 분석한다. 이와 더불어 기업의 디지털 및 인적 지식자원이 상담사의 고객대응역량에 미치는 효과를 규명한다. 연구가설을 검증하기 위해 보험사 콜센터 2곳의 상담사로부터 수집한 371부의 응답을 가지고 PLS(partial least squares) 분석을 수행했다. 연구결과는 기업의 디지털 및 인적 지식자원이 상담사의 고객대응전문성과 고객대응민첩성을 향상시키고 이를 통해 고객서비스성과를 증가시킬 수 있음을 보여준다. 이 결과는 우수한 고객서비스를 창출하기 위해 먼저 상담사의 서비스 역량을 강화하는 것이 필요함을 제시한다.

• 한국표면공학회지
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• 제48권2호
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• pp.43-49
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• 2015

This study reports a fabrication of $TiO_2$ on the surface of dental implants by pulsed d.c. magnetron sputtering from a Ti target. A systematic investigation on the microstructure and mechanical properties of $TiO_2$ films was carried out with the variation of $O_2$ contents and substrate temperatures. The effects of deposition parameters on the fabricated structures were investigated by X-ray diffraction (XRD) technique and field emission scanning electron microscope (FE-SEM). Hydrophilic properties were evaluated by measuring water contact angles on the film surface. With increasing $O_2$ contents up to 40%, surface roughness of $TiO_2$ film increased while relatively smooth surface was obtained with 50% $O_2$ contents. Surface roughness and adhesion strength both increased as substrate temperature increased up to $200^{\circ}C$. From these results, hydrophilic and adhesive properties of the present $TiO_2$ films synthesized with 40% $O_2$ at $200^{\circ}C$ are regarded to be suitable for bio-compatible applications.

• The Korean Journal of Ceramics
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• 제5권4호
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• pp.336-340
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• 1999

Glasses in the system $CaO-TiO_2-SiO_2-Al_2O_3-ZrO_2-B_2O_3$ were investigated to find the glass seal compositions suitable for use in the planar solid oxide fuel cell (SOFC). Glass-ceramics prepared from the glasses by one-stage heat treatment at $1,000^{\circ}C$ showed various thermal expansion coefficients (i,e., $8.6\times10^{-6^{\circ}}C^{-1}$ to $42.7\times10^{-6^{\circ}}C^{-1}$ in the range 25-$1,000^{\circ}C$) due to the viscoelastic response of glass phase. The average values of contact angles between the zirconia substrate and the glass particles heated at 1,000-$1,200^{\circ}C$ were in the range of $131^{\circ}\pm4^{\circ}$~$137^{\circ}\pm9^{\circ}$, indicating that the glass-ceramic was in partial non-wetting condition with the zirconia substrate. With increasing heat treatment time of glass samples from 0.5 to 24 h at $1,100^{\circ}C$, the DC electrical conductivity of the resultant glass-ceramics decreased from at $800^{\circ}C$. Isothermal hold of the glass sample at $1100^{\circ}C$ for 48h resulted in diffusion of Ca, Si, and Al ions from glass phase into the zirconia substrate through the glass/zirconia bonding interface. Glass phase and diffusion of the moving ion such as $Ca^{2+}$ in glass phase is responsible for the electrical conduction in the glass-ceramics.

• 대한기계학회논문집A
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• 제26권12호
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• pp.2581-2589
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• 2002

In this research, fretting tests were conducted in air to investigate the wear characteristics of fuel cladding materials with the fretting parameters such as normal load, slip amplitude, frequency and the number of cycles. A high frequency fretting wear tester was designed for this experiment by KAERI. After the experiments, the wear volume and the shape of wear contour were measured by the surface roughness tester. Tribologically transformed structures(TTS) were analysed by means of optical and scanning electron microscopes to identify the main wear mechanisms. The results of this study showed that the wear volume were increased with increasing slip amplitude, and the shape of wear contour was transformed V-type to W-type. Also, it was found that the critical slip amplitude was 168${\mu}{\textrm}{m}$. These phenomena mean that wear mechanism transformed partial slip to gross slip to accelerate wear volume. The wear depth increased with an increase of friction coefficient due to increase of normal load and frequency. The fretting wear mechanisms were believed that, after adhesion and surface plastic deformation occurred by relative sliding motion on the contact between two specimens, TTS creation was induced by surface strain hardening and wear debris were detached from the contact surface which were produced by the micro crack propagation and creation.

• 폴리머
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• 제30권5호
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• pp.391-396
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• 2006

플라스마 표면처리는 접착력, 친수성, 소수성 등과 같은 고분자의 표면 특성을 개질시키기 위하여 사용되고 있다. 플라스마를 이용하여 표면을 처리하게 되면 고분자의 전체적인 물성은 유지한 채 표면의 특성만을 변화시키는 장점을 가지고 있다. 본 연구에서는 다양한 가스를 사용한 플라스마를 이용하여 상업용 Polyarlide66 (PA66) /polyphenylene(PPE) 고분자의 표면의 접착력 향상을 위해 표면 유기물 제거와 친수성으로 개질을 시도하였다. 플라스마 처리 공정 변수인 공정 파워, 처리 시간, 가스 종 들을 변화시키면서 표면을 개질하였으며 PASS/ PPE 고분자의 친수성 개질을 확인하기 위하여 접촉각 및 표면 자유에너지 변화를 측정하였다. 또한 유기물 제거를 FTIR 분석을 통하여 확인하였다. 플라스마를 이용한 표면처리 결과, 공정 파워 100 W, 처리 시간 2분, 아르곤/산소 공정가스에서 가장 낮은 접촉각(73도에서 14도)과 가장 높은 표면 자유에너지 ($44.20 mJ/m^2$에서 $50.03 mJ/m^2$)를 나타내었다.

• Bulletin of the Korean Chemical Society
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• 제34권11호
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• pp.3387-3390
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• 2013

Catalytic gasification of mandarin waste residue was carried out using direct and indirect catalyst-contact methods for the first time. In the indirect method, non-catalytic reaction in a reactor was followed by catalytic upgrading of vapor product in another reactor. Two different catalysts, $Ni/{\gamma}-Al_2O_3$ and $Ni/CeO_2-ZrO_2$, were employed. $CeO_2-ZrO_2$ support was prepared using hydrothermal synthesis in supercritical water. The catalysts were characterized by $H_2$-temperature programmed reduction and Brunauer-Emmett-Teller analyses. Under the condition of equivalent ratio (ER) = 0, the indirect catalyst-contact method led to a higher gas yield than the direct method. Under ER = 0.2, the yield of biogas obtained over $Ni/CeO_2-ZrO_2$ was higher than that obtained over $Ni/{\gamma}-Al_2O_3$. Also, the coke formation of $Ni/CeO_2-ZrO_2$ was lower than that of $Ni/{\gamma}-Al_2O_3$. Such results were attributed to the higher reducibility and better lattice oxygen mobility of $Ni/CeO_2-ZrO_2$, which were advantageous for partial oxidation reaction.

• 대한치과보철학회지
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• 제35권3호
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• pp.557-565
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• 1997

Screw-shaped implants of commercially pure (c.p.) titanium, c.p. niobium, c.p. zirconium, and stainless steel(Sus 304) were inserted in the rabbit tibial bone over 12 weeks of follow-up. New developed torque gauge instrument was used to evaluate the implant holding power and a image analysis program coupled to a microscope was used for histomorphometry. The three best consecutive threads of each implant were measured. Quantitative analyses at 12 weeks revealed a partial bone contact to the four kinds investigated metals. There were no obvious adverse tissue reactions to any of the biomaterials. At 12 weeks the average removal torques for titanium, niobium and zirconium were better than that needed for Sus 304 screws, on the other hand high score of bony contact ratio of titanium and niobium were showed in comparison to those of zirconium and Sus 304. There was no significant differences in the amount of interfacial bone of zirconium and Sus 304 whereas there was significant difference in the torque forces of niobium and Sus 304. Three months after implant insertion, the average removal torque was 6.64 Ncm for the titanium, 6.57 Ncm for the niobium, 6.38 Ncm for the zirconium, and 4.25 Ncm for the Sus 304. On average bone contacts there were 51.24% in the titanium, 48.19% in the niobium, 31.79% in the zirconium, 23.54% in the Sus 304. Biocompatibility of the titanium, niobium and zirconium was acceptable level in comparison to the Sus 304.

• Smart Structures and Systems
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• 제31권5호
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• pp.469-483
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• 2023

The dynamic characteristics of wind turbine blades are usually monitored by contact sensors with the disadvantages of high cost, difficult installation, easy damage to the structure, and difficult signal transmission. In view of the above problems, based on computer vision technology and the improved YOLOv5 (You Only Look Once v5) deep learning model, a non-contact dynamic characteristic monitoring method for wind turbine blade is proposed. First, the original YOLOv5l model of the CSP (Cross Stage Partial) structure is improved by introducing the CSP2_2 structure, which reduce the number of residual components to better the network training speed. On this basis, combined with the Deep sort algorithm, the accuracy of structural displacement monitoring is mended. Secondly, for the disadvantage that the deep learning sample dataset is difficult to collect, the blender software is used to model the wind turbine structure with conditions, illuminations and other practical engineering similar environments changed. In addition, incorporated with the image expansion technology, a modeling-based dataset augmentation method is proposed. Finally, the feasibility of the proposed algorithm is verified by experiments followed by the analytical procedure about the influence of YOLOv5 models, lighting conditions and angles on the recognition results. The results show that the improved YOLOv5 deep learning model not only perform well compared with many other YOLOv5 models, but also has high accuracy in vibration monitoring in different environments. The method can accurately identify the dynamic characteristics of wind turbine blades, and therefore can provide a reference for evaluating the condition of wind turbine blades.

• 대한치과보철학회지
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• 제40권5호
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• pp.429-440
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• 2002

Current dental restorations present a relatively weak resistance to fracture. Owing to their unique mechanical properties, fibre-reinforced polymers are now being considered. Unidirectional or woven continuous fibres, made of glass, polyethylene, carbon or Kevlar, have been evaluated. This study focused on the use of glass fibre knitted fabrics to reinforce acrylate resins, in order to investigate the possibility to construct single crowns as well as three unit bridges. Some points affecting the final composite system were tested ; 1) static strength, with focus on the stress transfer under a occlusal contact point ; 2) modelling of a three nit bridge ; 3) fatigue strength as a posterior three unit bridge material. The study demonstrated that knitted fabric reinforcements are showing an interesting compromise between stiffness, static strength for single crown. For three unit bridge applications in the posterior arch, however knitted glass fabric reinforcements were not strong enough in fatigue An additional reinforcement in the posterior arch fixed partial denture design was recommended.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2006년도 추계학술대회논문집
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• pp.515-518
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• 2006

A vibration test for a cylindrical rod inserted on the grid support structure was tested using the sine sweep excitation method with closed loop force control. The effect of the mounting location of a test rod on the vibration characteristics of a rod continuously supported by the full size($16{\times}16$) grid support was identified. An electromagnetic vibration shaker, non-contact displacement sensor and HP/VXI data acquisition device were used and TDAS software was also used as a data sampling and processing tools. The natural frequencies and mode shape of the test rod were consistent with the previous works of a rod vibration test with partial grids($3{\times}3,\;5{\times}5\;and\;7{\times}7$). The frequency characteristics of the rod according to the mounting location were shown clear discrepancies, but mode shapes were nearly same. As the test rod closes to the bottom clamping region of the spacer grid, peak vibration amplitudes of the rod become smaller.