• 한국식물병리학회:학술대회논문집
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• 한국식물병리학회 1999년도 임시총회 및 추계 학술발표회
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• pp.85.2-85
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• 1999

• 한국IT서비스학회지
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• 제7권2호
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• pp.13-23
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• 2008

This research is to study the core factors for knowledge information database service and very important database service quality factors to improve customer satisfaction. The database service quality has been critical issue rather than just information service in these days, because the qualitative aspect is becoming more important factors rather than quantitative aspect. As database service quality has been influenced by satisfaction of database user, it needs to try to get excellent results by enhancing ability to obtain information. In order to satisfy this condition, it needs to measure database service quality more accurately first. In this study, we apply conjoint analysis to measure how much to give quality condition to achieve customer satisfaction.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2006년도 추계학술대회
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• pp.240-247
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• 2006

We assess service delivery system for outpatients of general hospital(A) using. service blueprint. Service blueprint for outpatients' service process currently being implemented in general hospital(A) is analysed to improve hospital services and define hospital service delivery system more accurately. In addition, comparative analysis of service blueprint before and after improvement was conducted to find that health care services is now more customer-oriented and hospital employees can link their duties with service delivery system. The analysis of service blueprint of outpatients' service process suggested in this study are useful for setting strategies for health care service. It also helps service process design and service digitalization of other general hospitals in the future.

• 한국환경복원기술학회지
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• 제17권3호
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• pp.65-74
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• 2014

The aim of this study was to evaluate the monitoring efficiency of camera trapping in wild animals and to determine ways to increase its utilization. Nineteen sensor cameras were installed in Sobaeksan National Park from October 2012 to September 2013. During the study period, a total of 1045 terrestrial mammal photos were secured and 15 species habitats were identified. Shooting frequency was higher for medium and large mammals, especially full images of carnivores accounted for approximately 83%. A comparison of track surveys revealed that camera trapping was highly efficient and helped in capturing real image of species. The supply of lure and bait stimulates the sense of smell in carnivores, which further enhances the capturing of images by camera trapping. The results of this study provide data on the ecological characteristics of mammals, which can aid in determining habitat use by these animals, and thereby facilitate prevention of crop damage by wildlife.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2007년도 추계학술대회
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• pp.691-696
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• 2007

The structure of industry has changed from manufacturing economy to service industry economy. Especially when it comes to the standard of the countries with OECD membership, the ratio of the service industry regarding the total industry as well as the total working labor has been reaching to 70%. Considering these facts in mind, the productivity of service industry has become crucial day by day. Under this situation, this study aims to help seeking the solution to enhance the productivity by comparing and analyzing the productivity level of theme park industry in Korea with that of an advanced country. The service productivity of two companies that represent tour and leisure industry in Korea and Japan are compared and analyzed, and through this it suggests ways to improve service productivity of theme park industry in Korea.

• 한국고분자학회지:고분자과학과기술
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• 제24권1호
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• pp.10-16
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• 2013

• 한국항공운항학회지
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• 제24권3호
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• pp.69-79
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• 2016

This study examines the awareness of the curriculum of the cabin service major students at 2 year colleges through the CIPP (Context, Input, Process, Product) evaluation model and an empirical analysis on how their awareness affects Service Orientation and Service Hospitality. It was proven that the CIPP evaluation model has a positive effect on the satisfaction of their department, and also has a meaningful effect on Service Hospitality and Service Orientation statistically. However, the satisfaction of their department itself is not associated with the increase of Service Orientation and Service Hospitality so it negatively affected them. Moreover, both the Service Management program(Process) and Service Attitude(Product) have a meaningful effect on Service Hospitality, and Service Hospitality also has a meaningful effect on Service Orientation. So it resulted in a casual relationship among them. As a result, it is desperately necessary to promote an educational environment that will increase the satisfaction of the department and help students to become flight attendants. It is also necessary to increase awareness of the Service Management program(Process) and Service Attitude(Product).

• International Journal of Contents
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• 제15권4호
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• pp.50-58
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• 2019

Baotu Spring Park, a must-visit place in Jinan, China, has been rated as the country's highest-level scenic spot by the Chinese government. However, social media that highly reflects public opinions tends to express a lower evaluation of Baotu Spring Park. Thus, this paper employs service design thinking methods to identify the problems of Baotu Spring Park and provide solutions from the perspective of visitors. Based on desk research, tourist behavior tracking, contextual interviews, and a customer journey map, it was found that the service gap of Baotu Spring Park lacks a unified and effective instruction system. Also, the activities, parking, and high-quality tourist souvenirs are deficient, and there is no online information delivery platform. Finally, five suggestions are made,-respectively:,- redesign the sign system, enhance the participation of tourists, redesign the tourist souvenirs and display space, offer parking areas and shuttle buses, as well as set up a dedicated application.

• 한국약용작물학회:학술대회논문집
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• 한국약용작물학회 2008년도 추계학술발표회
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• pp.177-178
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• 2008

• 한국환경생태학회지
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• 제30권5호
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• pp.865-873
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• 2016

지리산국립공원 반달가슴곰은 2004년부터 러시아 연해주, 북한, 중국 동북부 일대와 서식지외 보전기관인 서울대공원에서의 재도입을 통해 복원사업을 진행하고 있다. 본 연구의 목적은 배설물을 통해 식이물을 분석하여 반달가슴곰의 먹이습성, 지리산국립공원에서의 먹이 자원 환경을 파악하기 위함이다. 2005년부터 2013년 사이에 무선 위치 모니터링이 가능한 반달가슴곰 배설물 78점을 채집하여 먹이원을 분석한 결과 상대출현빈도는 식물이 77%로 가장 높게 나타났고, 곤충 12.8%, 포유류 5.6%, 기타 3.6%, 조류 0.5%, 절지동물문 0.5%의 순이었다. 또한 수집한 배설물 중 건중량을 측정한 52점 대상으로 먹이 비(ratio)를 분석한 결과 식물이 91.2%로 가장 높게 나타났으며, 포유류 3.6%, 곤충류 1.0%, 기타 4.2%의 순이었다. 배설물을 통한 먹이원 분석 연구 결과 지리산에 서식하는 반달가슴곰은 잡식성이며, 동물성 먹이보다 식물성 먹이가 주 먹이원인 것으로 확인할 수 있었다.