• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2005.05a
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• pp.367-371
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• 2005

Social noise survey on multiple residential noises such as nut impact, air-borne, bathroom, drainage and traffic noises was conducted to investigate major variables affecting the overall satisfaction for noise environment The effect of individual noise perception on the evaluation of the overall noise environment was investigated through a questionnaire survey on annoyance, disturbance and noise sensitivity. Auditory experiments was also undertaken to determine noise level according to the percent of satisfaction for individual noise source. As a result of survey, it was found that satisfaction for floor impact noise most greatly affects the overall satisfaction for noise environment and annoyance most greatly affects the satisfaction for individual noise sources. Result of auditory experiment showed that the noise level of floor impact noise by bang machine, airborne, drainage and traffic noise corresponding to 50% satisfaction is 44dB($L_{i,Fmax,AW}$) and 40dBA, respectively.

• Korea Journal of Hospital Management
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• v.10 no.2
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• pp.1-25
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• 2005

This study purports to investigate the determinants of patient satisfaction and intent to revisit at national university hospitals in Korea. A total of 8 independent variables for outpatients, 9 independent variables for inpatients, and an intervening variable of overall patient satisfaction were selected through literature review. The independent variables for outpatients contain the level of satisfaction with physicians, nurses, ancillary staff, administrative procedure, medical cost, physical environment, facility convenience. and health recovery. With regard to the independent variables for inpatients, the quality of ward services was added to those of outpatients. Each variable contains 3 to 8 items measuring the level of satisfaction with various aspects of the variable. The sample used in this study consisted of 879 outpatients and 821 inpatients. Data were collected with interview survey and analyzed using path analysis. The major findings of the study are as follows: 1) The following variables have significantly positive effect on the intent to revisit of outpatients: health recovery, overall satisfaction, satisfaction with physicians, and ancillary staff. 2) The following variables have significantly positive effect on the intent to revisit of inpatients: health recovery, satisfaction with nurses and physicians, overall satisfaction, and administrative procedure. 3) The following variables of admission procedure, satisfaction with ancillary staff, facility convenience, quality of ward services were found to have significantly positive effect only on the level of overall satisfaction, even though they do not have significant total effect on the intent to revisit. The results of the study indicate that national university hospitals in Korea should make an effort to improve the satisfactory level of patients with clinical outcome, services provided by physicians, nurses, and ancillary staff, and the quality of administrative procedure for enhancing the intent to revisit of patients.

• Journal of Information Science Theory and Practice
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• v.8 no.2
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• pp.32-44
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• 2020

This study attempts to draw the implications of student satisfaction with fieldwork courses in the library and information science (LIS) program in South Korea by determining the level of satisfaction experienced by students with practicums at a library and information service agency. LIS students with fieldwork experience were surveyed to assess their satisfaction and the factors affecting their satisfaction. Results from a multiple regression analysis revealed that from among factors of practicum settings, major-related attributes, and general attributes of respondents, "satisfaction with majors" and "interpersonal relationships" had a significant effect on satisfaction with practicums. Examining the six components of satisfaction with the course revealed that "practicum program" and "practicum setting" had a significant relationship with overall satisfaction. A selective intervention program to improve satisfaction with the course needs to be developed based on factors influencing overall satisfaction, focusing on "interpersonal relationship" and "satisfaction with majors.

• Management & Information Systems Review
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• v.1
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• pp.293-307
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• 1997

This paper addresses the critical factors of customer satisfaction between department store which is characterized as a good service quality and discount store which has a competitive advantage on price dimension. The result showed that overall satisfaction of department store was slightly higher than that of discount store. Also, it was found that only service quality was a good indicator as a customer satisfaction of department store. However, overall satisfaction of discount store was significantly affected by both price and service quality. The study contributes to our understanding of how department store and discount store develop KSFs(key success factors) of customer satisfaction.

• Korean journal of food and cookery science
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• v.24 no.6
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• pp.788-800
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• 2008

This study was executed in order to analyze the purchasing practices, preferences, and satisfaction of consumers purchasing ready-to-eat foods. The study was executed from the $20\;May{\sim}30\;June$ 2007 in the Daegu and Gyeongsangbuk-do area. Questionnaires were distributed among 480 people. Of these, 410 questionnaires were collected and applied to a statistical analysis. Statistical analyses were conducted using the SPSS package program (version 14.0 for windows). The results of the statistical analyses were as follows. 42.4% males and 57.6% females participated in this study. The biggest motivation behind the purchase of ready-to-eat foods was convenience, 51.0%. The most common venues where these foods were purchased were supermarkets or discount marts, 67.6%. The ratio of substituting ready-to-eat foods for meals was 70.5%. The consumption practices of ready-to-eat foods of the consumers according to purchase place illustrated significant differences in the average expense per person each time (p<0.01), co-consumer (p<0.001), and age (p<0.05). The purchase preference was high with kimbaps (73.4%), hamburgers (29.8%), sushis (29.0%), and sandwiches (27.9%). Unmarried individuals showed a significantly higher overall liking and satisfaction for ready-to-eat foods than married individuals (p<0.001). Individuals living without a family was significantly higher overall liking and satisfaction than individuals living with a family (p<0.05). Individuals who spent an average of 10,000 won per time showed a significantly higher overall liking and satisfaction than those who spent below 10,000 won per time (p<0.05). In the presence of a friend as a co-consumer of ready-to-eat foods, satisfaction was significantly high (p<0.01). Consumers who purchased ready-to-eat foods at meal times, showed a significantly higher overall liking, compared to those who purchased such food products in between meal times (p<0.01). The preference and satisfaction degree of the consumer must be reflected by product development, quality improvement and marketing plan establishment.

• Proceedings of the CALSEC Conference
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• 2005.03a
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• pp.96-100
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• 2005

This study examines the effects of the characteristics of educational contents, brand recognition, educational management and technical support on the repurchase intention mediated by overall satisfaction, trust and commitment in e-Learning sites. A survey of experienced users was conducted to collect data. The reliability and validity of data were tested by explanatory factor analysis, Cornbach's alpha coefficient, confirmatory factor analysis and correlation analysis. Also, the structural equation mode (SEM) analysis was performed to test the usefulness of the model. The results of the study are as follows: Educational contents, educational management and technical support were found to have positive effects on overall satisfaction. And educational contents and brand recognition were found to have positive effects on trust and commitment. And trust and overall satisfaction were found to have mediating effects on repurchase intention.

• Journal of the Korean Society of Physical Medicine
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• v.18 no.2
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• pp.33-39
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• 2023

PURPOSE: This study examined the status of the efficient supply of assistive devices for students with disabilities. METHODS: A complete investigation was conducted on the request and supply of assistive devices for students with disabilities at the Korea National University of Welfare. The subjects were 112 students with disabilities who applied for assistive device rental. The status of the supply of assistive devices according to the type of disability was investigated. The overall satisfaction with learning support was measured. The questionnaire content was categorized into the following three factors to determine learning support satisfaction: support overall (role, staff, facilities) learning support (learning support, learning counseling, life consultation), assistive device supply (counseling, rental, uses, rental period, maintenance services). RESULTS: The most common type of students with disabilities was physical disabilities 62 (29.38%) and hearing impairments 62 (29.38%). Students with physical disabilities and brain lesions rented manual and electric wheelchairs the most. Learning support satisfaction was evaluated considering the factors support overall, learning and assistive device supply effects. satisfaction of learning support for students with disabilities 83.5 points. CONCLUSION: The satisfaction with assistive device supply appears to be relatively lower than support overall. Each university will gradually secure assistive devices that suit the characteristics of students with disabilities.

• Journal of Korean Academy of Nursing Administration
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• v.11 no.4
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• pp.425-437
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• 2005

Purpose: The purposes of this study were to compare the nursing service quality, gap, overall nursing service satisfaction, overall medical service satisfaction and intent to revisit the hospital perceived by consumers and providers. Methods: Data were collected with self-administered questionnaire and analyzed using frequency, %, mean, standard deviation, t-test, Pearson correlation coefficient, and multiple regression analysis. Result: Nursing service gap perceived by consumers was smaller than that of providers. Consumer's overall satisfaction with nursing and medical service was higher than that of nurses. In consumers, nursing service satisfaction alone accounted for 62.9% of the variance in their intent to revisit the hospital, while explained 3% of the variance in providers. Conclusion: There are definitely perception gap between consumers and providers. Therefore nursing and hospital managers must recognize it, and carry out the internal marketing strategies for nurses.

• The Journal of Industrial Distribution & Business
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• v.9 no.12
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• pp.7-14
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• 2018

Purpose - The core objective of the research is to explore the quality of services provided by the Nigerian health care sector that lead to know the satisfaction levels of the consumers. Research design, data, and methodology - After a meticulous literature review, the researchers administered a two part questionnaire to know the service gaps and satisfaction levels of the customers. The research carried out with a sample of 400 respondents but received only 150 responses from the residents around Adamawa state. The collected data was edited, coded, and analyzed with the SPSS latest version with the descriptive and inferential statistical tools. Results - Majority of the respondents expressed their discontentment over the responsiveness of the service providers when compared to tangibility and reliability quality variables. There is no relationship between the quality variable tangibility and overall satisfaction. Related to the overall satisfaction, 42 percent of respondents have neutral perspective indicated that they are either satisfied or dissatisfied as against the 43.3 percent of dissatisfied customers. Conclusions - This research proffers invaluable information to the entire Nigerian health-care sector to review their existing delivery of services to improve patient satisfaction. This research is first of its kind concentrated to know the quality of health-care services and customers overall satisfaction in Nigeria.

• Culinary science and hospitality research
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• v.20 no.5
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• pp.124-129
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• 2014

The purpose of this study is to investigate if the three selected constructs that constitutes physical environments, service quality, and importance of menu affect college student satisfaction and the number of visit to coffee shop, respectively. Frequency, reliability, factor, and multiple regression analysis were employed for the study. Most of the created variables related to physical environments, service quality, and importance of menu were found to be significant relationships with overall satisfaction and the number of visit to coffee shop. Limitations of the study and assignments for future research were discussed.