• 제목/요약/키워드: Outcome analysis

검색결과 2,973건 처리시간 0.03초

미용서비스의 과정적, 결과적 품질과 소비자 만족에 관한 연구 (Service Quality and Consumer Satisfaction in Beauty Service ; Relating to the Outcome Quality and the Process Quality)

  • 박은주;장영용
    • 복식문화연구
    • /
    • 제10권4호
    • /
    • pp.350-363
    • /
    • 2002
  • The purposes of this study were 1) to examine the conceptual structure of outcome quality and process quality of beauty service, 2) to investigate the relationships among beauty service quality, consumer satisfaction, word-of-mouth reputation and perceived risk, and 3) to find out the effects of related variables on consumer satisfaction. The questionnaire was developed based on pretest and previous studies, and completed by 435 female consumers that experienced beauty service during about one month in Busan. First, factor analysis showed that the process quality of beauty services consisted of four factors, such as Employee Service, Physical Service, Time-saving Service, and Economic Service. And the outcome service quality consisted of two factors, such as Socio-psychological service, Functional service. Second, the higher word-of-mouth reputation and the lower perceived risk were the higher perceived beauty service quality and the more satisfied with service. Third, the process quality of beauty service, word-of-mouth reputation, socio-psychological service quality effected on consumer satisfaction. Especially, the employee service was very important on consumer satisfaction.

  • PDF

시장 전문성과 유행 선도력의 심리적 영향 요인 비교 연구 (A Comparative Analysis of Psychological Factors for Predicting Market Mavenism and Fashion Leadership)

  • 성희원;김은영
    • 패션비즈니스
    • /
    • 제19권5호
    • /
    • pp.77-92
    • /
    • 2015
  • The purpose of this study is to examine and compare effects of psychological factors on market mavenism and fashion leadership in order to determine the differences of two influential groups in the marketplace. The data were collected from 20's-50's consumers through an online survey institute and a total of 857 questionnaires were analyzed. Demographic variables (gender, age, and income level) were entered into the regression model 1 as independent variables, and 6 factors of consumer self-confidence, clothing involvement, status consumption, and price consciousness were entered into the regression model 2. In the regression model 1, gender (female) alone was significant in explaining market mavenism, while the income level had a positive relationship with fashion leadership. In the regression model 2, information acquisition, social outcome, persuasion knowledge among consumer self-confidence, and status consumption were significant predictors of market mavenism. On the other hand, personal outcome, social outcome, persuasion knowledge, clothing involvement, and status consumption had an effect on the fashion leadership. When comparing magnitudes of effects in predicting market mavenism and fashion leadership, social outcome and status consumption showed to have stronger impacts on fashion leadership than on market mavenism. Psychological factors showed to be more powerful in predicting market mavenism or fashion leadership, as compared to demographic variables.

인체조직기증에 관한 교육 중재가 간호사의 지식, 태도, 교육 관련 자기효능감에 미치는 효과 (The Effect of Educational Intervention of Human Tissue Donation on Nurses' Knowledge, Attitudes and Self-efficacy)

  • 오현수;박민애
    • 한국간호교육학회지
    • /
    • 제25권2호
    • /
    • pp.206-215
    • /
    • 2019
  • Purpose: This study was conducted to examine the effects of an intervention program for human tissue donation with nurses, modified from the Korea Foundation for Human Tissue Donation, to promote human tissue donation via nurses' knowledge and attitudes toward human tissue donation, and self-efficacy for teaching tissue donation. Methods: A non-equivalent control group quasi-experimental design was adopted, and data were collected from 82 nurses (41 of each group: experimental and comparison) working at a general hospital in Inchon, South Korea. Results: In a multivariate analysis (MANOVA), the integrative effect on outcome variables from the intervention program was statistically significant (p<.001). Accordingly, an ANOVA was performed to determine which individual outcome variable showed a significant effect with intervention, and it was found that the effects of intervention on all the outcome variables (knowledge and attitude, and self-efficacy for teaching human tissue donation) were significant (p<.001). Conclusion: The results of the study showed that the intervention had positive effects on knowledge and attitudes toward tissue donation, and self-efficacy for teaching tissue donation among nurses. These outcome variables derived from the intervention might be essential for eliciting positive behavior toward human tissue donation.

간호행정학회지 게재논문의 학문적 가치와 성과 (Academic Value and Outcome of the Journal of Korean Academy of Nursing Administration)

  • 서문경애;고명숙
    • 간호행정학회지
    • /
    • 제13권4호
    • /
    • pp.546-552
    • /
    • 2007
  • Purpose: This study was performed to identify current characteristics(Academic Value and Outcome) of the Journal of Korean Academy of Nursing Administration. Method: This 57 papers analyzed the Journal of Korean Academy of Nursing Administration(2006) and comparisons were made with similar studies in Health and Social Science(2006). Results: The analysis of the contents for the papers were suggested according to research purposes: research compatibility, research creativity, research excellence. Conclusion: It is suggested that in depth research be made on nursing management based on evidence practice, nursing informatics, legal and ethical issues. It is developmental direction for academic value and outcome of the Journal of Korean Academy of Nursing Administration.

  • PDF

강제된 정보시스템 사용환경에서 결과기대가 사용활동에 미치는 영향에 관한 연구;사회인지이론의 관점

  • 오송우;곽기영
    • 한국경영정보학회:학술대회논문집
    • /
    • 한국경영정보학회 2007년도 추계학술대회
    • /
    • pp.123-128
    • /
    • 2007
  • It has been argued that Enterprise systems (ES) implementations are overshadowed by a high failure rate despite their promised benefits. One of the commonly cited reasons for ES implementation failures in the context of mandatory use is end-user's unwillingness or sabotage to adopt or use systems. Considering that the appropriate management of expectations may play an important role in making positive behavior toward newly implemented systems, this study examines the effect of outcome expectations on the system use activity in the mandatory use context of information systems from the Social Cognitive Theory perspective. Structural equation model analysis using LISREL 8.7 provides significant support for the proposed relationships. The empirical results suggest that outcome expectations and user satisfaction have positive effects on system use activity conceptualized by immersion, reinvention, and learning. Theoretical and practical implications of the study shed some light on how to improve system use activity in the mandatory use context of information systems.

  • PDF

초등학교 교사의 자기주도 학습력과 과학 교수 효능감 및 기타 배경 변인들의 관계 (Relationships among Self-Directed Learning Ability, Science Teaching Efficacy Beliefs, and Other Background Variables of Elementary School Teachers)

  • 강석진;김보경;노태희
    • 한국초등과학교육학회지:초등과학교육
    • /
    • 제23권4호
    • /
    • pp.326-331
    • /
    • 2004
  • In this study, the relationships among self-directed learning ability, science teaching efficacy beliefs (personal science teaching efficacy and science teaching outcome expectation), life satisfaction, job satisfaction, and other background variables of elementary school teachers were investigated. A survey was administered to 234 teachers from 25 elementary schools in Jeonju. It was found that self-directed learning ability of the teachers was significantly correlated with their personal science teaching efficacy, science teaching outcome expectation, life satisfaction, job satisfaction, and age. A stepwise multiple regression analysis revealed that personal science teaching efficacy, life satisfaction, science teaching outcome expectation, and age were the significant predictors on their self-directed learning ability.

  • PDF

과학과교육 강의에서 예비 초등교사들의 학습환경에 대한 인식과 과학 교수효능감 (The Perceptions of Pre-service Elementary Teachers in Regards to the Learning Environment in Science Education Courses and Their Science Teaching Efficacy Belief)

  • 전경문
    • 한국초등과학교육학회지:초등과학교육
    • /
    • 제25권1호
    • /
    • pp.8-14
    • /
    • 2006
  • This study examined how pre-service elementary teachers' perceptions regarding the learning environment (learning focus/ability-meritocracy/cooperative climate) and achievement goals (mastery/performance-approach/performance-avoidance) in science education courses jointly contributed to their science teaching efficacy beliefs (personal science teaching efficacy belief/science teaching outcome expectancy). A path analysis supported a causal model in which the perception of the learning focus influenced the mastery goal, which in turn influenced the personal science teaching efficacy belief and science teaching outcome expectancy. The perception of learning focus also had a direct effect on science teaching outcome expectancy. The perception of ability-meritocracy influenced personal science teaching efficacy belief via the performance-approach (positively) or, conversely, the performance-avoidance goal (negatively). No link .was deduced from the perception of cooperative climate. The educational implications of these findings were also discussed.

  • PDF

교과기반평가를 위한 성과중심 교과목 평가설계모형 개발 (Development on the model of outcome-based course evaluation design for Course-Embedded Assessment)

  • 김혜경
    • 공학교육연구
    • /
    • 제18권6호
    • /
    • pp.24-31
    • /
    • 2015
  • The purpose of this study is to develop the model of course evaluation design for CEA(Course-Embedded Assessment), which is focused on course level for assessment reliability. This study was conducted by the process of model development and validation according to Richey & Klein(2007)'s model development methodology. The model of this study was comprised with the three steps of learning objectives based on course outcome, assessment design and goal achievement analysis of course, which were explained by specific design principles. Also, this model was validated by two steps, which one was on the inner validation and the other was the outer validation(Richey & Klein, 2007). Considerations for designing the model of course evaluation have been suggested and a few implications were discussed.

프랜차이즈 분식점의 서비스 품질이 고객만족과 재방문 의도에 미치는 영향 - 부산 지역을 중심으로 - (The Study of the Relationships among Service Quality, Satisfaction, and Revisit Intention of Franchise Snack Bar - Focused on Busan Area -)

  • 이순아;이상묵;함성필
    • 한국조리학회지
    • /
    • 제21권6호
    • /
    • pp.264-279
    • /
    • 2015
  • 본 연구는 프랜차이즈 분식점을 소비자들을 대상으로 프랜차이즈 분식점 방문 시 지각된 서비스 품질을 측정하고, 이러한 요인이 고객의 만족과 재방문 의도에 어떠한 영향을 미치는지 파악하고자 수행되었다. 연구가설 검증을 위하여 총 300부의 설문지를 프랜차이즈 이용고객들을 대상으로 배포하였으며, 이 중 272부의 설문지가 최종분석에 사용되었다. 사용된 통계방법은 SPSS21.0을 사용하여 기술통계, 요인분석 및 신뢰도검증, 상관관계분석 그리고 단순 및 다중회귀분석을 실시하였다. 지각된 서비스 품질은 Brady & Cronin의 3차원 모델을 기반으로 물리적 환경품질, 상호작용품질, 그리고 결과품질로 구성되었으며, 고객만족과 재방문 의도와의 인과관계 결과는 다음과 같다. 서비스 품질의 세 가지 요인인 물리적 환경, 상호작용품질, 결과품질과 고객만족간 그리고 재방문 의도와의 관계는 모두 유의한 영향을 미치는 것으로 분석되었다. 또한, 결과품질요인이 세 가지 서비스품질 요인 중 가장 높은 영향을 미치는 것으로 나타났다. 따라서 프랜차이즈 분식점에서 고객의 만족도와 재방문 의도를 높이기 위해서는 무엇보다도 결과품질의 주요 측정항목인 음식 자체의 품질이 가장 중요함이 입증되었다. 마지막으로 고객만족은 재방문 의도에 유의한 영향을 미치는 것으로 나타나, 만족한 고객은 다시 그 프랜차이즈 분식점을 재방문하거나 주변사람들에게 긍정적인 추천할 의향이 있다는 것을 알 수 있다. 이러한 연구결과는 기존에 이미 여러 선행연구를 통해 검증되었던 서비스품질 척도를 프랜차이즈 분식점이란 영역에 적용시켜 그 인과관계를 검증하였다는 것에 학술적 의의를 가지며, 또한, 외식산업에서 중추적 역할을 하고 있는 분식점산업을 위한 현실적이고 실증적 제언을 해 줄 수 있을 것으로 사료된다.

일부 뇌졸중 환자의 기능변화 및 관련요인 (Difference of Functional Outcome and Related Factors in Patients With Stroke)

  • 이승주;정성영
    • 한국전문물리치료학회지
    • /
    • 제14권1호
    • /
    • pp.46-54
    • /
    • 2007
  • The purposes of the present study were to determine the difference of functional outcome, and to identify factors associated with functional difference in patients with stroke. The sample consisted of 56 stroke patients who had received physical therapy at the physical therapy unit of the Dongeui Medical Center in Busan city between January 2000 and June 2002. Stroke patients were evaluated by physical therapists 3 times; The first day in physical therapy (PT) (T1), one month after the first day in PT (T2), and two months after the first day in PT (T3). Functional status was assessed with the Functional Independence Measure (FIM) instrument, a validated instrument for documenting the severity of disability and assessing the outcome of rehabilitation treatment. Functional gain was calculated over T2-T1, T3-T1, and T3-T2. SAS statistical software was used for the analysis. The Student's t-test, paired t-test, analysis of variance (ANOVA/Tukey and Scheffe), and analysis of covariance (ANCOVA) were used to examine the functional difference in variables. Repeated measures ANOVA was also used to analyze the functional difference by time (T1, T2, and T3). Multiple regression analysis was performed to determine the effects of independent variables on the difference of functional outcome as defined by the FIM score. A total of 56 stroke patients were evaluated, their average age${\pm}$standard deviation was $61.6{\pm}9.3$ years (range: 40~81 yr). The functional status of patients who received physical therapy for about 2~3 months was significantly improved (mean FIM scores, $20.5{\pm}1.8$, $28.9{\pm}1.9$, and $8.41{\pm}1.1$ points for each time period, respectively) (p<.0001). Diabetes was significantly associated with the FIM score for T2-T1 (p<.05). The type of diagnosis was significantly associated with the FIM score for T3-T1 (p<.05). Gender, smoking, and the FIM score on admission were significantly associated with the FIM score for T3-T2 (p<.05). In conclusion, gender, smoking, diabetes, the type of diagnosis, and the FIM score on admission were significantly associated with improved FIM scores. We recommend that further research should explore the functional outcome by using larger sample sizes, longer follow-up periods, and more sensitive assessment instruments.

  • PDF