• 제목/요약/키워드: Organization Theory

검색결과 768건 처리시간 0.026초

외식산업 관리자의 리더십에 관한 최근 연구동향 (New Trends of Managers' Leadership Style in the Food Service Industry)

  • 전경철
    • 산학경영연구
    • /
    • 제19권1호
    • /
    • pp.223-240
    • /
    • 2006
  • 최근의 외식산업은 치열한 경쟁력과 함께 인력수급이 급격하게 증가되고 있다. 따라서 인적서비스의 효율적인 관리가 중요시 되면서 리더십에 대한 연구가 호텔과 패밀리 레스토랑을 대상으로 관리자와 종사자에 대한 실증적인 연구가 되고 있지만 아직 미흡한 실정이다. 따라서 외식산업에서의 최근 연구동향을 토대로 향후 연구의 방향을 살펴보면 첫째, 외식산업에서 직속상사를 포함한 관리자와 종사자에 관한 국내 연구가 미미한 상황에서 외식산업 관리자의 리더십에 관한 연구가 최근의 변화한 조직내 구성원에 대한 실증연구를 토대로 호텔과 패밀리레스토랑을 대상으로 이루어 져야 한다. 또한 과거 대부분의 종사자에 대한 직무만족, 조직몰입, 조직시민행동 등의 연구가 임금이나 승진 등에 초점을 두었는데 과거보다 학벌수준이 높고 젊은 층이 많은 조직내 구성원에 대한 조직문화에 초점을 둔 시대의 흐름에 맞는 연구가 이루어 져야 한다. 둘째, 변혁적 리더십과 리더-구성원 교환관계는 각기 독립적으로 연구에서 관리자의 리더십이라는 하나의 틀 속에서 분석해 실증적인 연구가 이루어져야 한다. 셋째, 기업의 핵심인재의 관리와 함께 금전적 보상체계의 개혁뿐 아니라 비금전적 차원에서의 배려나 지원이 요구된다. 네째, 외식산업 관리자의 역할 또한 전문가로서 평생직장의 개념보다 평생직업으로서 자신의 능력과 함께 매뉴얼이 있어야 할 것이다. 다섯째, 구성원들에게 지속적으로 교육훈련을 시킬 수 있는 리더십개발 프로그램이 마련되어야 하며 마지막으로 환경과 조직문화에 따라 리더십 유형의 적용이나 선택이 외식업채 특성에 맞는 실증적 연구가 앞으로도 계속 진행되어야 될 것이다.

  • PDF

도시미화와 예술: '길 위의 예술'에 대한 비판적 소고 (City Beautification and Art: Some Critical Reflections on "Art on the Street")

  • 임성훈
    • 미술이론과 현장
    • /
    • 제10호
    • /
    • pp.47-61
    • /
    • 2010
  • What is Art on the street? Is it a series of artworks or activities performed on the street? In other words, does "art on the street" refer to "Street Art" such as street performance, happening, graffiti, or wall-painting, or does it refer to "Street Furniture" which is related to "City Design" or "Environmental Design"? In a formal sense, they all belong to Art on the street. However, in this paper, I would like to use Art on the street in an even broader sense. To me, " the street" is a metaphor of "environment." Thus Art on the street is the art related to environment; it is an environment art. Art on the street attests the expansion of the concept of art and shows a new possibility of contemporary art. It is a promising new concept of art, but we cannot ignore the misapplication of the concept that we can find at the crossroad of Art on the street and "city beautification." Of course, Art on the street can and sometimes needs to beautify the city. However we still need to ask how to contribute to the city beautification with Art on the street and how to validate such a practice. City space is, most of all, a space that people live in. It sounds a cliche, but it is worth repeating to better understand Art on the street. When we consider the city space in terms of its system or organization, we often overlook that it is the space in which people live, and which people create. Art on the street concerns not the city itself, but the space in which people live and make relations for each other. Without taking this into account, Art on the street becomes a mere means to' embellish' the city and falls prey to the logic of capital. In this paper, I critically reviewed the problems such as City Development, Spectacularization, City Environmental Design, Public Interest and City Museum. I intended to emphasize that Art on the street is produced in the cultural space of city, but it also tends to break the mold of the cultural space and seeks a new possibility. Some might argue that my claims are unrealistic because Art on the street is not an idea but a practice. While humbly accepting the objection, I hope my critical suggestions guide a more productive direction to continue our discussions of Art on the street.

  • PDF

한국 수출입 제조 기업의 국제표준인증 활용과 파트너십 프로세스에 대한 연구 (An Empirical Research how ISO application and Partnership process affect on Business Performance of Import and Export Manufacturing Firms in Korea)

  • 김창봉;구윤철
    • 통상정보연구
    • /
    • 제18권2호
    • /
    • pp.131-150
    • /
    • 2016
  • 최근 글로벌 무역 공급체인관리는 글로벌 비즈니스에서 국제표준인증이 파트너십을 형성하는데 중요한 요인으로 등장이 되고 있다. 글로벌 기업들은 생산과 판매를 전 세계지역에 동시에 진행하기 때문에 글로벌 파트너를 결정하는데 국제표준인증 활용이 기업의 성과에 중요한 영향을 미친다. 우리나라 수출입 제조 기업들은 국제표준인증 인증을 획득하여 글로벌 파트너십을 구축하는 노력을 기울이고 있다. 따라서 본 연구에서는 국제표준인증 활용의 전략적 수준과 운영적 수준, 파트너십 프로세스의 신뢰, 몰입, 협력 요인이 기업의 사업성과에 미치는 구조적 관계를 규명하였다. 이를 위해서 우리나라 수출입 제조기업 147개 기업을 대상으로 설문조사를 진행하였고, 구조방정식모형(Structural equation model)으로 실증분석을 실시하였다. 본 연구의 가설검증 결과 다음과 같은 연구결과를 도출하였다. 첫째, 국제표준인증 전략적 수준은 신뢰, 몰입에 긍정적인 영향을 미쳤다. 둘째, 국제표준인증 운영적 수준은 신뢰, 협력에 긍정적인 영향을 미쳤다. 셋째, 파트너십 프로세스의 신뢰는 몰입에 긍정적인 영향을 미쳤고, 몰입은 협력에 긍정적인 영향을 미쳤다. 넷째, 파트너십 프로세스의 협력은 기업의 사업성과에 긍정적인 영향을 미쳤다. 본 연구의 시사점은 기업들이 파트너십을 구축할 때 국제표준인증 활용 수준 정도에 따라 비즈니스 성과에 영향을 미친다. 기업의 사업성과를 향상시키기 위해서는 신뢰, 몰입, 협력의 파트너십 프로세스가 글로벌 무역 공급체인망 구축과 파트너십을 유지하는 주요한 요인으로 연구결과가 도출되었다.

  • PDF

간호서비스 마케팅에 관한 연구;'촉진(Promotion)' 개념 개발 (Concept Development of Service Marketing Promotion in Nursing)

  • 강윤숙
    • 간호행정학회지
    • /
    • 제5권1호
    • /
    • pp.63-76
    • /
    • 1999
  • The main objective of this study was to develop a concept of service marketing promotion in nursing that is derived from the concepts of service marketing theory. This research was a descriptive study, at the factor isolation level. The principle of concept derivation suggested by Walker and Avant (1988) and the Hybrid model suggested by Schwarz-Barcott and Kim (1993) were employed as the research method. The data were collected from December, 1997 to April. 1998 at a large general hospital located in Seoul. The procedures of this study were as follows: First. at the theoretical phase: the meaning, attributes, and definition of service marketing promotion were identified through an extensive review of the literature. Second, at the empirical phase: fieldwork was done to identify the promotional activities and events in nursing. Top nurse managers from 4 units (Director of Nursing, Head nurses of inpatient nursing unit, outpatient nursing unit. and home care nursing unit) were interviewed and the content of the interview was analyzed to identify the meaning and attributes of promotion in nursing. Other methods such as brochures and other audio-visual materials which were relevant to nursing promotion were used to supplement the interviews. Finally, the results of the theoretical and empirical analyses were intergrated to develop a concept of service marketing in nursing practice. A final definition of service marketing promotion in nursing was identified as follows. 1. Promotion as a marketing function in nursing service is concerned with communication to target markets on all information related to nursing service in order to satisfy the objectives of both a nursing service organization and the target markets. 2. The goals of nursing service promotion include: 1) increasing visibility of nursing services and delivering the information on nursing services, 2) affirming the value of nursing services, so it can contribute to formulation of reimbursement policy for nursing services. 3) advancing the general image of the nursing profession and nursing services. 4) achieving and attaining a desirable positioning for nurses among health care professionals. and 5) creating and stimulating the demand for nursing services. 3. In order to obtain these goals it is necessary to provide information on nursing services, to persuade target markets. to remind them about nursing services. and to establish a collaborative relationship with related departments. 4. The tools used to carry out the above functions of promotion in nursing are the providing nursing services, public relations and publicity. QA of nursing, advertising, and sales promotion. 5. The target markets of nursing service include the nursing customer markets. the internal markets, the influence markets. the recruitment markets. the supplier markets. and the nursing referral markets. In conclusion, the concept of promotion in other service marketing areas can be applied to the promotion of nursing service marketing. The promotion of nursing service is more than just effective communication in nursing service. it is the effective use of the concepts of service marketing promotion. Promotion of nursing service will contribute to create and expand nursing services.

  • PDF

일 대학병원 간호사의 직업만족도와 그에 관련된 요인 조사연구 (A Descriptive Study on Job satisfaction and its Related Factors for Clinical Nurses in Goneral Hospital)

  • 김조자;박지원
    • 대한간호학회지
    • /
    • 제18권1호
    • /
    • pp.5-18
    • /
    • 1988
  • Herzberg and his associates concluded from their findings that job satisfaction consisted on two independent dimension ; the first dimension was related to job satisfaction, the second to job dissatisfaction. According to the Herzberg theory, the satisfiers are related to the nature of the work itself and the rewards that flow directly from the performance of that work. The dissatisfaction factors are associated with the individual's relation to the context or environment in which he works. The purpose of this study was to investigate selected factors which result in job satisfaction / dissatisfaction of nurses employed in general hospital. In a study of this nature, it is important that the population be as homogenous as possible in order to reduce the effects of the different environments and backgrounds on job satisfaction. A job satisfaction questionnaire developed by Slabitt et als. was used for this study. It contains 45 statements and utilizes a Likert type scale of 5. Participants were asked to select response which were congruent with their perceptions of the item. It was decided to conduct the study in one general hospital in Seoul. A sample of 505 clinical nurses were selected to participate in this study. The results of this study were as follows ; 1. The overall mean score for the 45 five-point scales of job satisfaction items was 2.945, showing that the subjects of this study were neither satisfied nor dissatisfied. 2. To identify the specific job related factors that result in Job satisfaction / dissatisfaction, the 45 items of job satisfaction were divided into 6 areas and the mean scores and % of agreement were compared. The specific job related factor that resulted in job satisfaction was the job status and those that resulted in job dissatisfaction were salaries, task requirements and organization requirements. But the areas of autonomy and interaction did not belong to either side of the specific job related factors. 3. To identify the relationship between the job satisfaction and the subject's general characteristic, data was analyzed using the t-test and the Pearson correlation coefficient. It was found that the relationship between the job satisfaction and the request for rotation and intention to remain on the job were statistically significant at .05 level, but the relationship between the job satisfaction and age, work experience, and educational background were nor statistically significant at the .05 level.

  • PDF

식음료 서비스 산업의 과학적 경영 관리에 관한 연구

  • 김동승;이상정
    • 한국관광식음료학회지:관광식음료경영연구
    • /
    • 제8권
    • /
    • pp.21-33
    • /
    • 1997
  • This study reviews the scientific management theories and discusses those theories within the food service industry. By providing the principles and the practical implications of the theories on the food service industry, this study tries to identify their philosophies and usefulness to the industry so that the managers in the industry use them in their dylmanic operations. In the fastly changing modern globalized world, we now face a situation where it's becoming more and more difficult to mange a restaurant business. In order to build a food industry business that can maintain a continuous development in today's business environment, one will have to apply the professional management theory in a cost-reduce strategy. It is more important though to have managers, organization members, in short, any person who can work to be motivated in accomplishing these two major issues-income increase and cost reduction. In this erawhere it's getting so difficult for researches on possible strategies for these business managers to overcome their difficulties. It is for certain that in the upcoming second millenium the travel and tourism industry will be one of the world's biggest industry worldwide. Korea's hotel industry has developed since the 1988 Seoul Olympic Games and has shown great amount of competition within the same business. Thus managers have become acquainted with the "know-how" strategy and the practical and scientific managemnet theories were introduced. This helped not only to increase income but also to maximize profit. However, rather than concentration on the "Hard-ware" aspect "Soft-ware" related professional management strategies were developed along with professionalism and human service were emphazied. As such, the actual cost of food and beverages are for the hotel industry business managers the biggest shortterm expense item. Due to the natural state of food items, there is a great chance of "Loss" in preservance, and this is the reason it is complicated to effectively maintain food. As a consequence, very often, the failure to managea hotel or restaurant depends on the capability of the food and beverage preservance mangement: on how they are able to manage effectively the original price of food and beverage. Finally, the main problem of the original price management of food and beverage in Korean hotels are: a) No fixation of set price b) The difficulty to calculate the price difference between a set price and an original price. c) Lack of professinalism in managing the food and beverage original price. d) Lack of perception of the highest ranking management personnels. So as to reform these matters it is necessary to : a) Reform on the management accounting system b) Emphasize to the people in charge on the idea of original price management c) Reinforce original price mangement prevention and assurance of indepedent inspection rights d) Reat manpower

  • PDF

화이트헤드의 언어 이해와 상징적 연관 (Language and Symbolic Reference in Whitehead′s Philosophy)

  • 문창옥
    • 인문언어
    • /
    • 제6권
    • /
    • pp.147-166
    • /
    • 2004
  • Whitehead's discussion of language is not to be found in any one book or article. It is interwoven with his discussion of many other questions. He was, however, greatly concerned with the problem of symbolism in general and the uses of language. He regards language, spoken or written, as an instrument devised by men to aid them in their adjustment to the environment in which they live Language is used for many specific purposes in the process of this adjustment. Words are employed not only to refer to data and to express emotions. They may be used also to record experiences, and thoughts about these experiences. Worts also function as instruments in the organization of experiences as they are considered in retrospect. Thus words free us from the bondage of the immediate. And Whitehead's theory of meaning is implicit in his discussion of the functions of language. According to him, the human mind is functioning symbolically when some components of its experience elicit consciousness, beliefs, emotions, and usages, respecting other components of its experiences. The former set of components are the 'symbols', and the latter set constitute the 'meaning' of the symbols. Whitehead points out that one word may have several meanings, i.e. refer to several different data. In order to understand, thus, the meaning to which a word refers, it is sometimes very important to appreciate the system of thought within which a person is operating. Further, Whitehead's discussion of language includes a number of cogent warning the deficiencies of language, and hence the need for great care in the use of words. In fact, language developed gradually. For the most part we have created words designed to deal with practical problems. Attention focuses on the prominent features in a situation, in particular the changing aspects of things. With reference to such data our words are relatively adequate. However, this issues in an unfortunate superficiality. The enduring, the subtle, the complex and the general aspects of the universe do not have adequate verbal representation. for this reason, Whitehead's position concerning the uses of language in speculative philosophy is stated with pungent directness. The uncritical trust in the adequacy of language is one of the main errors to which philosophy is liable. Since ordinary language does not do justice to the generalities, profundities and complexities of life, it is obvious that philosophy requires new words and phrases, or at least the revision of familiar words and phrases. Proceeding to develop the theme Whitehead contends that words and phrases must be stretched towards a generality foreign to their ordinary usage. In the same vein Whitehead refers to the need to realize that language which is the tool of philosophy needs to be redesigned just as in physical science available physical apparatus needs to be redesigned. But even these words and phrases, stretched or redesigned, are never completely adequate in philosophical speculations. They are, in his opinion, merely a great improvement over ordinary language or the language science, mathematics or symbolic logic.

  • PDF

Fuzzy ANP 기법을 이용한 정보시스템 감리 이해당사자별 우선순위 분석에 관한 연구 (A Study on the Priority Analysis in Stakeholers of Information Systems Audit using Fussy-ANP Method)

  • 경태원;김상국
    • 경영정보학연구
    • /
    • 제11권1호
    • /
    • pp.85-106
    • /
    • 2009
  • 지금까지 정보시스템 감리는 주로 감리수행자의 관점에서 이루어졌다. 그리고 감리의 주된 초점은 에러나 잘못된 기능을 찾기 위한 관리적이고 통제적인 입장에 맞춰져 있었다. 그러나 감리의 최종 목적은 보다 나은 정보 서비스를 통해 조직을 장기적으로 강하게 만들기 위한 의사결정을 내리는데 도움을 주기 위함이다. 정보시스템 감리는 감리의 이해관계에 따라 세 그룹 즉, 감리의뢰그룹, 감리그룹, 그리고 피감리그룹으로 구분할 수 있다. 그러나 현재 감리 프로세스는 감리그룹 간의 차이점을 고려하지 않고 있다. 따라서 본 연구에서는 정보시스템 감리도 '서비스'라는 개념을 가지고 감리 관련자들의 관심도와 우선순위를 분석하고자 한다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, 정보시스템 감리를 서비스적 시각에서 재정의 하였다. 둘째, 정보시스템 감리와 관련된 주요 이해당사자들을 고려한 분석을 하였다. 셋째, 각 이해당사자별로 주요 관심 항목을 분리해 내고 당사자별로 각 항목에 대한 중요 정도를 정량화 하였다. 넷째, 피지이론을 이용하여 설문에 대한 모호성을 최소화하였다. 본 연구를 통해 얻은 결과는 향후 유사 프로젝트나 감리 수행 시 참고자료로 사용될 수 있고, 무엇보다 감리 서비스 만족도 향상을 위한 새로운 지표의 개발에 유용하게 사용될 수 있을 것으로 판단된다.

의사결정(意思決定)의 조정(調整)과 경영지표회계(經營指標會計)에 관한 연구(硏究) (A Study On Business Indicator Accounting for Adjusting Decision)

  • 박대규
    • 산학경영연구
    • /
    • 제3권
    • /
    • pp.23-46
    • /
    • 1990
  • I. Introduction: In management control, business analysis has to do with a performance evaluation and is accounted much of manager's decision making, Business indicator accounting is the vehicle of decision making and also feedback can be accomplished by it. This study is to build up a logic about what capacity for use the business indicator accounting has in making decision. Therefore it is significant to make clear the adjustment of decision and to study the function of business indicator. II. Adjustment of Decision and Accounting Work: Adjustment of decision is connected with accounting now that business indicator accounting has a function of decision making. And it should be tied up with specialization as a structure of system, organization, communication and stage system. III. Adjustment of Decision and Managerial Accounting: Managerial account makes a great contributin to the management in which each adjustment of decision should be accomplished. Let me make mention of how the adjustment of decision is accomplished concretely, and what contribution che managerial accounting makes. In an adjustment of decision, centralization and decentrialization of enterprise are very import and I think the three problems, such as the extent of sphere (procurement, production and maketing), the face of affairs (planning, implementing and controlling), the final surge (decision making and action) can be accomplished by the business indicator accounting. IV. Structure of System and Disciplinary Approach for Decision: Decision can be classified into syncronized decision and continuous decision, and is closely connected with centralization and decentralization. In the course of systematizing, the sort of decision is classified into a man in charge of decision, and object of decision, conditions of decision, and an adjusting of decision. For it's object, it has an analogical thinking and an analytic subdivision about the target area. And it is premised on getting a scientific understanding. I think a disciplinary approach remains in solving these intricate problems. V. Conclusion: In this study I dealt with a specialization as a structure in management system and a theory that adjustment is a necessary process in decision making. For an adjustment of decision, exchanging informations and communication are necessary, and accounting is in charge of the process. And then the centralization and decentralization of decision should be connected in the way of adjustment of decision. In case of decentralization, the adjustment of decision is accomplished by the exchanging informations through feedback, and in case of centralization, by the all-round planning. And also I found that syncronized decision and decentralized decision are linked together. It is natural that the function of business indicator accounting is called for to render more services for it. Therefore, according to the extent of centralization and decentralization accounting to adjust the decision, can be various. Consequently, in relation to the structure of system. I think it is necessary to make a theoretical and empirical study of the business indicator accounting.

  • PDF

갈등해결전략이 관계학습과 성과에 미치는 영향 (The Effects of Conflict Resolution Strategies on Relationship Learning and Performance)

  • 노원희;송영욱
    • 한국유통학회지:유통연구
    • /
    • 제17권3호
    • /
    • pp.93-113
    • /
    • 2012
  • 갈등에 대한 다양한 연구가 이루어졌음에도 불구하고, 갈등해결을 통한 관계학습의 관점에서 조직적(interorganizational)으로 접근한 연구는 매우 부족한 실정이다. 본 연구에서는 갈등해결 매커니즘을 통해, 유통경로 구성원들이 어떻게 관계학습을 구축할 수 있는지, 그리고 이것들이 경로관계의 성과에 어떠한 영향을 미치는지 살펴보고 있다. 이와 같은 목적으로 국내 유통업체의 협력업체 영업담당자 490명을 대상으로 설문조사를 실시한 결과, 갈등해결에 있어 협력행동은 관계학습의 세 가지 과정인 정보공유, 공동이해와 해석, 관계특유기억 모두를 강화한 반면, 회피행동은 정보공유만 약화시키는 것으로 나타났다. 공동이해와 해석, 관계특유기억은 유통경로의 성과인 효과성과 효율성을 강화시킨 반면, 정보공유는 성과에 영향을 미치지 않았다.

  • PDF