• Journal of Information Processing Systems
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• v.16 no.3
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• pp.718-732
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• 2020

Conducting sentiment analysis and opinion mining are challenging tasks in natural language processing. Many of the sentiment analysis and opinion mining applications focus on product reviews, social media reviews, forums and microblogs whose reviews are topic-similar and opinion-rich. In this paper, we try to analyze the sentiments of sentences from online webcast reviews that scroll across the screen, which we call live barrages. Contrary to social media comments or product reviews, the topics in live barrages are more fragmented, and there are plenty of invalid comments that we must remove in the preprocessing phase. To extract evaluative sentiment sentences, we proposed a novel approach that clusters the barrages from the same commenter to solve the problem of scattering the information for each barrage. The method developed in this paper contains two subtasks: in the data preprocessing phase, we cluster the sentences from the same commenter and remove unavailable sentences; and we use a semi-supervised machine learning approach, the naïve Bayes algorithm, to analyze the sentiment of the barrage. According to our experimental results, this method shows that it performs well in analyzing the sentiment of online webcast barrages.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.13 no.4
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• pp.117-126
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• 2013

Recently, as Social Network Services(SNS), such as Twitter, Facebook, are becoming more popular, much research has been doing on opinion mining. However, current related researches are mostly focused on sentiment classification or feature selection, but there were few studies about opinion document retrieval. In this paper, we propose a new retrieval method of short opinion documents. Proposed method utilizes previous sentiment classification methodology, and applies several features of documents for evaluating the quality of the opinion documents. For generating the retrieval model, we adopt Learning-to-rank technique and integrate sentiment classification model to Learning-to-rank. Experimental results show that proposed method can be applied successfully in opinion search.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.40 no.12
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• pp.2488-2490
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• 2015

In this paper, we propose the Facebook fan page evaluation system, which evaluates user opinions based on lexicon-based analysis and positive/negative response from users. By comparing the performance with existing evaluation systems, it is verified that the proposed system can evaluate the fan page in more accurate way.

• The Journal of Information Technology
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• v.12 no.3
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• pp.7-17
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• 2009

This research is about the design of an opinion drawing and analysis system through statistical based Web Mining of web contents, where data of opinions are automatically drawn and analyzed concerning web documents that are scattered around in various web sites that exist within the internet. Furthermore, provides a search service that can easily classify positive/negative opinions and also provide searching and statistical information. Users, who want to search for opinions, can input a specific keyword to observe opinions of others easily. In addition, there is a merit in materializing the monitoring system.

• Proceedings of the Korean Society of Computer Information Conference
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• 2012.01a
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• pp.261-262
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• 2012

소셜 네트워크의 부상과 함께 소셜 네트워크를 이용하여 홍보를 하는 소셜 커머스 시장도 커지고 있다. 소셜 커머스의 경우 일정한 인원 이상이 구입을 해야 거래가 성립한다. 그래서 실질적으로 환불이나 반품이 힘들기 때문에 그만큼 상품평이 구매에 미치는 영향이 크다고 볼 수 있다. 하지만 이러한 상품평의 경우에도 개인의 상황이나 취향 등에 따라 상품평이 주는 정보의 방향이 크게 바뀔 수 있다는 단점도 있다. 본 논문에서는 오피니언 마이닝을 이용하여 의미를 추출하고, LIWC를 통해 사용자의 기본 정보 및 심리 등을 파악하여 보다 정확한 고객의 개인별 상황에 맞는 상품 평점을 제시한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2016.04a
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• pp.399-401
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• 2016

제안된 시스템은 다양한 소셜 네트워크에서 사용자가 입력한 키워드를 기반으로 데이터를 수집하여 형태소 분석을 거쳐 사용자에게 통계정보 및 키워드에 대한 오피니언 마이닝 결과를 제공한다. SNS 상에 수많은 정보들이 저장되는데, 이를 이용하는 과정에서 단편적인 정보밖에 얻을 수 없는 비전문적인 사용자에게 유용한 데이터를 제공하기 위해 Opinion Mining 및 다양한 통계적 분석을 통해 키워드에 대한 시각화 정보를 출력한다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2015.07a
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• pp.95-96
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• 2015

사회복지 영역의 확대로 복지서비스 수혜자들의 사례관리가 매우 중요한 영역으로 자리매김하고 있다. 이는 사례관리를 이용하여 새로운 서비스를 발굴하고, 실행결과를 평가하여 중요한 패턴을 추출 후 다른 유사 대상자들에게 적용하는 것이 실패를 줄이는 방법이기 때문이다. 그러나 현재 대부분의 사례관리시스템은 서비스를 입력하여 저장/관리하는 측면만을 제공하여 체계적인 분석이 안되고 있다. 이에 본 논문에서는 사례자들의 상담 및 서비스 결과에 관한 오피니언을 분석하여 마음속에 내포하고 있는 사례(비유적 표현)에 관한 실제적인 평가와 오피니언을 추출하는 시스템을 제안한다. 제안하는 시스템을 실험하기 위해 자기의 오피니언을 외부로 노출하기 꺼려하는 장애인을 대상으로 한 상담 사례를 이용하여 실험하였다.

• Annual Conference on Human and Language Technology
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• 2011.10a
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• pp.37-41
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• 2011

본 논문에서는 최근 많은 관심을 받고 있는 Opinion Mining으로서 사용자들의 자연어 형태의 영화평 문장을 분석하여 자동으로 평점을 예측하는 시스템을 제안한다. 제안 시스템은 영화평 분석에 적합한 어휘 자질, 감정 자질, 가치 자질 및 기타 자질들을 추출하고, 10점 척도의 영화평의 평점을 10개의 범주로 가정하여, 커널모델인 다중 범주 Support Vector Machine (SVM) 모델을 이용하여 높은 성능으로 영화평의 평점을 범주 분류한다.

• Journal of the Korea Society of Computer and Information
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• v.23 no.1
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• pp.9-15
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• 2018

Policy polls, which investigate the degree of support that the policy has for policy implementation, play an important role in making decisions. As the number of Internet users increases, the public is actively commenting on their policy news stories. Current policy polls tend to rely heavily on phone and offline surveys. Collecting and analyzing policy articles is useful in policy surveys. In this study, we propose a method of analyzing comments using deep learning technology showing outstanding performance in various fields. In particular, we designed various models based on the recurrent neural network (RNN) which is suitable for sequential data and compared the performance with the support vector machine (SVM), which is a traditional machine learning model. For all test sets, the SVM model show an accuracy of 0.73 and the RNN model have an accuracy of 0.83.

• Nuclear Engineering and Technology
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• v.54 no.6
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• pp.2062-2066
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• 2022

Nuclear energy sources are indispensable in cost effectively achieving carbon neutral economy, where public opinion is critical to adoption as the consequences of nuclear accident can be catastrophic. In this context, discussion on spent nuclear fuel is a prerequisite to expanding nuclear energy, as it leads to the issue of radioactive waste disposal. Given the dearth of study on spent nuclear fuel public acceptance, we use text mining and big data analysis on the news article and public comments data on Naver news portal to identify the Korean public opinion on spent nuclear fuel. We identify that the Korean public is more interested in the nuclear energy policy than spent nuclear fuel itself and that the alternative energy sources affect the position towards spent nuclear fuel. We recommend relating spent nuclear fuel issue with nuclear energy policy and environmental issues of alternative energy sources to further promote spent nuclear fuel.