• 디지털융복합연구
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• 제11권3호
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• pp.209-219
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• 2013

스마트폰 모바일 환경의 보편화는 기술의 진보 뿐만 아니라 소비자의 생활패턴의 변화에도 직접적인 영향을 미친다. 이렇듯 스마트폰과 같은 디지털 컨버전스 환경으로 패러다임이 변화함에 따라 소비자를 둘러싼 상품, 서비스, 그리고 유통환경까지 모든 것이 변화하고 있다. 그 변화의 한 가운데 국내 기업인 홈플러스에서는 세계 최초로 오프라인매장과 온라인 매장의 장점을 결합한 가상 스토어를 설치하고 모바일 쇼핑을 가능케 하는 제 4세대 유통모형을 운영하고 있다. 이에 본 연구는 홈플러스의 모바일 가상 스토어에 대한 사례 분석 및 소비자의 체험 평가를 통하여 소비자중심적 관점에서 새로운 디지털 유통 모델로서 모바일 가상 스토어의 발전 방안을 제언하고자 하였다. 기술이 혁신적으로 진보하는 경우, 기술의 개발에 초점이 맞추어지고 소비자는 수용자로서의 역할을 하지만 기술이 안정적으로 구현되고, 더 큰 산업의 발달을 위해서는 소비자 중심적 관점에서 평가하는 것이 매우 중요하다고 보았다. 이에 본 연구의 소비자 행동 중심적인 관점에서 스마트 가상 스토어를 평가하는 것은 새로운 유통모델의 등장 및 성공적 확산을 위해 필요한 탐색적 연구로서의 의의가 크다.

• 한국산학기술학회논문지
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• 제14권12호
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• pp.6133-6145
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• 2013

생활수준의 향상과 건강에 대한 관심 증가는 와인소비를 증가시키고 있으며, 유통 경로 또한 다양해지고 있다. 외국에서는 온라인 구매가 보편화 되어 있는 와인의 경우, 국내 인터넷 사이트 및 블로그를 통하여 다양한 정보들이 교류되고 있어, 와인구매에 도움을 받고 있다. 본 논문에서는 소비자가치 이론(customer value theory)을 바탕으로 온라인상에서의 와인 구매의도 파악을 목적으로 하며, 문헌연구를 통해 온라인 와인 구매의도의 주요 영향요인으로 사이트품질과 지각된 가치를 도출하였다. 실증연구를 통해 사이트품질, 지각된 가치 및 온라인 와인 구매의도 간의 구조적 관계를 검증하였고, 연구결과는 다음과 같다. 첫째, 정보품질은 지각된 가치(품질가치, 가격가치, 정서적 가치, 사회적 가치)에 영향을 주지 않았다. 둘째, 온라인 와인매장의 시스템품질이 품질가치, 가격가치, 정서적 가치에 긍정적인 영향을 주는 것으로나 나타났다. 셋째, 온라인 와인매장의 서비스품질이 품질가치, 가격가치, 정서적 가치 및 사회적 가치 모두에 영향을 주는 것으로 나타났다. 넷째, 온라인 와인매장의 중개활동을 통해 구매한 와인(오프라인, 온라인 구매 모두)에 대해 고객이 지각한 품질가치, 정서적 가치 및 사회적 가치가 온라인 와인구매의도에 영향을 주는 것으로 나타났다. 본 연구의 시사점은 온라인 와인 구매의도의 주요 결정요인을 실증연구를 통해 검증하고, 나아가 온라인 와인 스토어의 활성화를 위한 주요 성공요인을 제시한데 있다.

• 유통과학연구
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• 제17권10호
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• pp.83-91
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• 2019

Purpose - Media is a significant distributional channel in sport. In terms of determining the influencer in building sport media contents, recent sport media studies have employed agenda-setting theory, assuming media itself as the agenda provider. In a real-world situation, however, sports stars have been deemed key factor determining distribution contents in sport. The starting point of this study is the "tacit premise" of agenda-setting theory. Given the agenda-setting theory, the current study attempted to explore the function of sport stars as an agenda provider, which is a key determinant of sport distribution. Research design, data, and methodology - This study has reviewed articles of Yuna Kim, Sang-hwa Lee, and Hyun-jin Ryu from daily newspapers including as dong-a ilbo and joongang ilbo (2013 to 2017). The study collected data, portable document format (PDF), from the online archive of dong-a ilbo and joongang ilbo. We coded the length of the article, the frequency, the size of the picture, and the structural form of the article. Inter-coder reliability was compared with data previously investigated by the researcher. Inter-coder reliabilities for study 1 and 2 was .89 and .85. To examine hypotheses, descriptive analysis, correlations, and cross-tap analysis were performed. Results - The results partially supported the hypotheses proposing the significant role of sports stars as the agenda setters in distributing sport media contents. In specific, the study found that the number of articles about sports stars prevailed the number of articles about regular athletes. Besides, studies found that the use of photos was more frequent in articles of sports starts than that of regular athletes. In sports newspaper articles, featured story articles were used more than straight-articles for news relating to sports stars. Also, sports newspaper of sports stars contained more information associated within an event rather than outside of an event. Conclusions - In sports journalism, this study challenges the current theory that the media affects the composition and the content of sports coverages. As the principle of the agenda-setting of sports media, the influence of sports stars must be continuously studied along with a follow-up study.

• 유통과학연구
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• 제20권8호
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• pp.81-91
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• 2022

Purpose: The work aimed to integrate and distribute the knowledge of marketing and chemistry for product development, in which individual packaging from water hyacinth was ideal. Research design, data, and methodology: A customer perception was surveyed to guide the preparation process, and eco-packaging preparation followed the perception study. The satisfaction with the packaging using the 4Ps was determined. Results: 159 samples participated in the survey to establish their perceptions. They perceived that eco-packaging was a friendly environment with a score of 4.47. The uses of chemicals and water were less. The design for other functions than a normal function of packaging was preferred. The pulping was done using 3.0 M NaOH. The natural additives of carboxymethyl cellulose (defibering) and corn starch (adhesive) were desired. The paper was characterized according to The National Standard of Kraft paper and was equivalent to the liner board. The prototype of packaging was fabricated as individual packaging. The marketing mix was used to survey 200 samples. The satisfaction with the product was the maximum at 4.53, while the minimum was on price. The online channel was preferred to access the product. Conclusions: Water hyacinth could be added value as eco-packaging that the qualities of pulp were equal to the Kraft paper. Individual packaging from water hyacinth was satisfied.

• 디지털융복합연구
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• 제16권3호
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• pp.145-156
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• 2018

배급사가 소매점을 통해 게임을 유통했던 과거와 다르게 현재는 디지털 콘텐츠인 게임을 온라인 기반의 유통채널을 활용하여 판매를 실시하고 있다. 본 연구는 온라인 디지털 콘텐츠 유통 채널인 스팀(Steam)에서 판매되는 게임의 판매량에 대해서 eWOM(전자구전효과)의 요인들이 어떤 영향을 미치는지 분석한다. 최근 빅데이터 기반의 데이터 마이닝 기법을 이용한 연구가 많이 진행되고 있는데, 본 연구에서 eWOM의 요인 중 각 리뷰의 감성을 분석할 수 있는 텍스트 마이닝 기법인 감성분석을 실시하여 eWOM의 감성지수를 도출한다. 감성분석은 나이브 베이즈(Naive Bayes)와 지지벡터기(SVM) 분류기를 활용하고, 정확도가 높은 지지벡터기(SVM) 분류기를 통해 감성지수를 산출한다. 도출한 감성지수와 eWOM의 크기인 각 게임의 리뷰의 수, eWOM의 평점인 각 게임의 유저점수를 독립변수로 하여 종속변수인 판매변화량에 대해서 회귀분석을 실시한다. 회귀분석 결과, 독립변수인 eWOM의 크기와 eWOM의 감성지수가 종속변수인 판매변화량에 영향을 미치는 것을 확인하였다. 본 연구는 연구결과를 통해 국내 게임 기업들이 스팀을 기반으로 해외진출 시 판매량에 영향을 미치는 eWOM의 요인들을 제시할 수 있는 시사점을 가진다.

• 한국의류산업학회지
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• 제23권3호
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• pp.370-379
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• 2021

This study investigated the wearing status and design preferences regarding athleisure wear, focusing on young women in their 20s and 30s and middle-aged women in their 40s and 50s participating in yoga and fitness activities. A total of 332 valid samples were used for the survey by setting the same number of samples for each age group. The results showed that young women in their 20s and 30s exhibited weight control, and middle-aged women in their 40s and 50s maintained their health in relation to exercise. Athleisure wear brands were found to prefer foreign brands over domestic brands. When purchasing athleisure wear, the foremost considerations were material functionality, fit according to body shape, and reasonable prices. The preferred athleisure wear leggings design showed that both middle-aged women and young women preferred nine-piece leggings. Women in their 20s to 50s were found to purchase and acquire information on athleisure wear online. Hence, the pattern of life is rapidly transitioning from offline to online, and the market structure of athleisure wear is gradually transitioning toward an omni-channel society with a distribution market structure that combines information technology(IT) and mobile technologies. Therefore, It is required to develop athleisure wear of various functional products that meet the trends according to the global market environment and consumer class.

• 한국프랜차이즈경영연구
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• 제13권1호
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• pp.35-46
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• 2022

Purpose: With the rapid changes in the technical development and the trend of consumption trend, the convenience store industry is facing an unprecedented competitive situation in the consumption environment where the boundary between online and offline is broken due to the stagnation of offline distribution channels and the spread of online shopping. The biggest innovation strategy of the major convenience store brands in recent years are introducing the O2O (Online to Offline) platform and presenting new products and services beyond the boundaries of online and offline to transform themselves into Omni Channel stores. The study is designed to analyze the effect of innovativeness of convenience store as a stimulus in O2O platform which customers perceive on store loyalty, the final response to external stimuli, through customer engagement with convenience store brands. Specifically, the innovativeness of convenience stores was divided into types of core activities in corporate marketing and focused on innovations in services, products(proposals), promotions and experiences. Research design, data, and methodology: Various hypotheses have been developed to achieve this research purpose. The data were collected from 1,128 questionnaires the age between 15 and 60 who had experience using retail store apps and delivery apps and were analyzed using SPSS 22.0 and SmartPLS 3.3.7 program. Measurement model analysis was carried out to assess convergent and discriminant validity. Also, common method bias was tested using the values of VIF (variance inflation factor). The hypotheses were tested using structural equation modeling with SmartPLS 3.3.7 program. Results: First, service innovation has a positive effect on cognitive engagement. Second, product, promotion and experience innovation have a positive effect on cognitive and affective engagement. Third, cognitive influences affective engagement. Finally, both cognitive and affective engagement affect store loyalty, but affective engagement has a stronger effect on store loyalty than cognitive engagement. Conclusions: All four types of innovation and cognitive engagement have a positive effect on emotional engagement, which has a stronger effect on store loyalty than cognitive engagement. Thus, while innovation can build loyalty through emotional engagement, innovation strategies must be designed and pursued with caution in terms of impact through cognitive engagement may not achieve the planned goals.

• 산업경영시스템학회지
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• 제45권3호
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• pp.163-172
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• 2022

The development of ICT technology has created new channels for product sales and promotion, which not only make information accessible to customers as easy as possible, but also provide consumers with much more absolute and comparative information. Modern consumers are exposed so many shopping channels currently, especially mobile-based channels have grown significantly and have become the center of the market. It is true that mobile shopping has led the growth of overall online shopping with the recent development of mobile devices such as smartphones and related software. The importance of strengthening corporate competitiveness and mobile-based management strategies through on line channels continues to increase. At this point, this study attempted to investigate the influencing factors by focusing on the entire distribution channel and mobile shopping channels. As most of previous studies were focused on Internet shopping malls or specific channels, So the research on mobile channels can be judged to be timely and appropriate. Furthermore, it can be said that mobile shopping channels are now presenting empirical implications. In conclusion, it provides practical implications to examine the management strategy of mobile shopping channels from the perspective of consumer value.

• 패션비즈니스
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• 제26권3호
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• pp.1-18
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• 2022

The COVID-19 pandemic has not only increased customer preference for contactless methods but also created digital business opportunities in a variety of industries. Particularly in the fashion industry, contactless distribution and contactless shopping have increased significantly. This study identifies the changed consumers' perception of contactless shopping, which has been expanded due to the COVID-19 pandemic and analyzes specific factors that influence shopping switching intention to derive efficient marketing plans for post COVID-19 era. The study targeted Korean male and female consumers. The perceived value, usefulness, and alternative attractiveness of contactless shopping had a significant effect on shopping switching intention, and a moderating effect of offline fashion stores was confirmed. These results indicate that customers' experience in a fashion store influences their next online and offline shoping. This study, therefore, proposed the direction that the fashion industry should advance from a marketing perspective in the post COVID-19 era.

• 유통과학연구
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• 제16권12호
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• pp.57-68
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• 2018

Purpose - The development of technologies lead the volume of sale on online market increase but an off-line shopping center is still a core component in the omni-channel strategy. It is generally thought that high-level retailtainment on brick and mortar store affects purchase intentions positively, but some previous studies dispute that and have reported that retailtainment does not affect purchase intentions. So we have studied the additional factors' effect - the nature of purchase and utility - with retailtainment. Research design, data, and methodology - There are 8 treatment groups which were assigned by the method of retailtainment (high vs. low), nature of purchase (essential vs. non-essential), and utility (acquisition vs. transaction). A total of 240 subjects (office workers = 163, 68%; undergraduates = 77, 32%; average age = 30s; female = 39%) were divided into groups and exposed to one of the eight scenarios. Participant's purchase intention was the dependent, and ANOVA and L-matrix were used to analyze for main and interactive effects between factors. Results - First, the main effect and interactive effect between retailtainment and the nature of purchase are significant. We also found that the contrast between essential and non-essential at low-level retailtainment is higher than that of high-level retailtainment. Second, in the case of retailtainment and utility, transaction utility under high-level retailtainment affects purchase intentions positively. Third, between the nature of the purchase and utility, the main effect of the nature of purchase and the interactive effect is significant, but the main effect of utility is not significant. In the case of non-essential goods, the purchase intention was high when transaction utility was provided but in the case of essential goods, acquisition utility increased purchase intentions. Finally, when transaction utility is given, purchase intentions of essential goods increase under low retailtainment, and the purchase intentions of non-essential goods increase under high retailtainment. Conclusions - When customers buy essential goods, discounts decrease purchase intentions. During the season for bargain sales, purchase intentions increase when retailtainment of essential goods is low, and retailtainment of non-essential goods is high.