• Journal of Internet Computing and Services
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• v.13 no.1
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• pp.117-124
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• 2012

Recently, the trend of open innovation and web 2.0 change the information portal services. The importance of using information demand analysis is emphasized in planning service strategy. The issues of the study are how we can figure out the demand and how we can use it in enhancing service level. This study aims at presenting the result of green technology information users' interests and the service enhancement directions. For the information types, additive functions, open innovation needs, the relation between users' organization, main job title, and the involved technological area are analysed. Among them, the involved technological area of the user is correlated to the needs, so we illustrate the meaning of planning service strategy according to the technological fields. The main contribution of the study can be the customized service strategy proposal using the users' demand which can be different from one technology field to another.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.21 no.4
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• pp.112-118
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• 2013

Air travel demand has recently been growing and establishment and operation of low-cost carriers have been increased. Against this backdrop, low-cost carriers need to figure out diversified customer demand for low-cost carriers and ways to maximize marketing efficiency before applying it to the field so that they can attain superiority to large carriers in increased intensified competition. Low-cost carriers need to be differentiated from other carriers for the purpose of improving profits. Toward this end, this study conducted analysis on importance and satisfaction with carrier choice using IPA with regard to low-cost carrier customers. In conclusion, the paper accurately examined advantages and disadvantages of low-cost carriers compared to general carriers based on results of IPA analysis and suggested managerial strategies to enhance competitiveness based on division into four parts including maintenance and enforcement (1st quadrant, Delay compensation, Booking rapidity, Check rapidity, Crew service, refund service, baggage service, punctuality, transit services, airlines images), concentrated improvement (2nd quadrant, price, Convenience of seat), passive administration (3rd quadrant, Boarding service, cabin cleanliness, flight schedule, whether local crew on board, meal service, in-flight entertainment service), and enhanced satisfaction (4th quadrant, duty-free service, Variety of routes), so that practical suggestions could be presented to employees working in the field.

• Korean System Dynamics Review
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• v.12 no.1
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• pp.89-114
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• 2011

With steady increase in the demand for door-to-door delivery services, courier service providers are facing a constant pressure to reduce delivery price in order to secure quantity order and to improve the efficiency and reliability for customer service. The objective of this research is to explain the structure of the door-to-door delivery including door-to-door delivery service demand, sorting capacity in the hub-terminal, and the system performance measures such as service reliability networks using causal loop diagram(CLD). Based on causal relation, this research describes a comprehensive approach to examine how capacity reliability contributes to the renewal of the firm's competences through its reciprocal relationship with travel time reliability and connectivity reliability. Also, this research suggests the policy alternatives to improve effectiveness and efficiency of door-to-door delivery network in response to increase customer satisfaction and profit maximization of the courier service providers: operational, tactical, and strategic levels.

• International Journal of Highway Engineering
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• v.14 no.3
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• pp.163-171
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• 2012

Demand Responsive Transit (DRT) services are becoming necessary as part of not only alternative transportation means for elderly and mobility impaired passengers, but also sustainable and flexible transportation options in urban area due to the development of communication technologies and Location Based Services (LBS). It is difficult to investigate the system performance regarding vehicle operational schemes and vehicle routing algorithms due to the lack of commercial software to support door-to-door vehicle simulation for larger area. This study proposes a simulation framework to evaluate innovative and flexible transit systems focusing on various vehicle routing algorithms, which describes data-type requirements for simulating door-to-door service on demand. A simulation framework is applied to compare two vehicle dispatch algorithms, Nearest Vehicle Dispatch (NVD) and Insertion Heuristic (IH) for real-time shared-taxi service in Seoul. System productivity and efficiency of the shared-taxi service are investigated, comparing to the conventional taxi system.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.1
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• pp.96-102
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• 2013

This paper makes a detailed comparison between two metrics designed for measuring customer's satisfaction in the retail industry. The first metric, which is called the customer service level, has not been widely used due to the intrinsic requirement on the parameter assumption(s) of the demand distribution. Unlike the customer service level metric the in stock ratio metric does not require any requirements on the demand distribution. And the in stock ratio metric is also very easy to understand the meaning. To develop the detailed planning activities for business with the in stock ratio metric on hand one should collect some information as following : 1) POS (Point of sales) data, 2) Inventory Data 3) Inventory Trend.

• Journal of the Korean association of regional geographers
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• v.2 no.1
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• pp.1-24
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• 1996

This paper is a case study on regional linkages of producer services in Chinju region. Producer service appeared as the most rapid growth sector in service industry. In Chinju region. manufacturing firms purchase generalized producer service within the region. However the higher-order service, they demand; the remoter metropolis especially Seoul, they depend on. Linkage patterns among manufacturing sectors are similar; but then the firms whose managers are from Chinju or Gyeong-nam region had stronger regional linkages than others. Public institute such as Chamber of Commerce & Industry, University Research Institute of Industrial Technology. Korea Technology Credit Guarantee Fund, Korea Silk Research Institute have made important role as suppliers of public producer services in Chinju Region. As present stage, their services of industrial technology, fiancing, and information are not only fit regional demand but also spatially limited within region. The facts that large firms purchase high-order services from other region and small firms have not good demand of producer service suggest regional policy implication about supplying relevant producer service in the region.

• Journal of Information Processing Systems
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• v.6 no.4
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• pp.575-596
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• 2010

Video-on-Demand services are increasing rapidly nowadays. The load on servers can be very high, even exceeding their capacity. For popular contents, we can use a Periodic Broadcast (PB) strategy using multicast to serve all clients. Recent development of PB uses multiple channels broadcasting for segments of movies in certain patterns, so that users only need to wait for a small segment to start the service. However, users need higher download capacity to download multiple segments at a time. In order to compensate for this, a proxy server can help to reduce download bandwidth requirements by holding some segments for a certain time. This research will focus on more recent PB schemes that couldn't be covered by previous Proxy-Assisted Periodic Broadcast strategies.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.7 no.7
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• pp.1638-1656
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• 2013

The demand for multimedia streaming services is increasing rapidly. To meet this demand, there has been much research and many practical developments for providing multimedia services. A push-to-talk (PTT) service is one of the multimedia streaming services that have been deployed not only over IP multimedia subsystem (IMS) but also in peer-to-peer (P2P) overlay networks. The benefit of PTT has been demonstrated in the literature. However, the need for using PTT service in communication can be arbitrary among users, regardless what kind of PTT services they use. This demand does not support current PTT systems, so an expansion of PTT services still be limited. Moreover, the combination of PTT services in IMS and P2P networks will help operators to provide more scalable PTT services. Therefore, in this paper, we proposed a model to support PTT service interworking between IMS and P2P overlay networks. We also introduced our system design and some interworking service scenarios. We confirmed our architecture through implementation and testing.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.60
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• pp.11-22
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• 2000

The main objective of this research is to analyze an order point and an order quantity of a distribution center and each branch to attain a target service level in multi-level inventory distribution system. In case of product item, we use the item with low volume of average monthly demand. Under the continuous review method, the distribution center places a particular order quantity to an outside supplier whenever the level of inventory reaches an order point, and receives the order quantity after elapsing a certain lead time. Also, each branch places an order quantity to the distribution center whenever the level of inventory reaches an order point, and receives the quantity after elapsing a particular lead time. When an out of stock condition occurs, we assume that the item is backordered. For considering more realistic situations, we use generic type of probability distribution of lead times. In the variable lead time model, the actually achieved service level is estimated as the expected service level. Therefore, this study focuses on the analysis of deciding the optimal order point and order quantity to achieve a target service level at each depot as a expected service level, while the system-wide inventory level is minimized. In addition, we analyze the order level as a maximum level of inventory to suggest more efficient way to develop the low demand item model.

• Journal of the Korea Safety Management & Science
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• v.21 no.1
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• pp.9-16
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• 2019

Logistics companies are worrying about securing of differential competitiveness so as to be competitive companies in keen logistics market. The ground is how users are satisfied by sell-established service system to respond not only economic feasibility of logistics costs but also diversity and advancement of logistics needs. The competitiveness of logistics companies is also caused by customer satisfaction of service and only companies finding and satisfying customer needs continuously may be more competitive. For the competitiveness, it's the most important to analyze demands of current and potential customers and their pursuing value properly. Therefore, this researcher grasped PSL for online logistics service users with 5-point Likert-scale and quality-level decision method that consider the weighted value based on Kano model, measured customer's potential Demand for service through PCDI, and suggested methodology for deciding the priority of the improvement with loss function of Taguchi.