Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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Retail Channel Inventory Management via In-Stock Ratio Measure

매장 내 제품가용성 지표를 활용한 유통재고 관리방안 제고

  • Kim, Hyoungtae (Department of Global Service Management, Woosong University)
  • 김형태 (우송대학교 글로벌서비스경영학부)
  • Received : 2013.02.24
  • Accepted : 2013.03.13
  • Published : 2013.03.31
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Abstract

This paper makes a detailed comparison between two metrics designed for measuring customer's satisfaction in the retail industry. The first metric, which is called the customer service level, has not been widely used due to the intrinsic requirement on the parameter assumption(s) of the demand distribution. Unlike the customer service level metric the in stock ratio metric does not require any requirements on the demand distribution. And the in stock ratio metric is also very easy to understand the meaning. To develop the detailed planning activities for business with the in stock ratio metric on hand one should collect some information as following : 1) POS (Point of sales) data, 2) Inventory Data 3) Inventory Trend.

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References

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