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http://dx.doi.org/10.11627/jkise.2013.36.1.96

Retail Channel Inventory Management via In-Stock Ratio Measure  

Kim, Hyoungtae (Department of Global Service Management, Woosong University)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.36, no.1, 2013 , pp. 96-102 More about this Journal
Abstract
This paper makes a detailed comparison between two metrics designed for measuring customer's satisfaction in the retail industry. The first metric, which is called the customer service level, has not been widely used due to the intrinsic requirement on the parameter assumption(s) of the demand distribution. Unlike the customer service level metric the in stock ratio metric does not require any requirements on the demand distribution. And the in stock ratio metric is also very easy to understand the meaning. To develop the detailed planning activities for business with the in stock ratio metric on hand one should collect some information as following : 1) POS (Point of sales) data, 2) Inventory Data 3) Inventory Trend.
Keywords
Customer Service Level; In Stock Ratio; POS(Point of Sales); Inventory Trend Data; Inventory Management;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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