• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2006년도 춘계 종합학술대회 논문집
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• pp.99-102
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• 2006

콜센터는 고객과의 상호작용이 가장 많이 일어나는 고객접점으로 인식되고 있으며, 고객만족도를 향상시키고 고객 유지율을 증가시키는 활동을 하는 기업의 제 1 관문으로서의 그 역할이 증대되고 있다. 콜센터의 서비스 품질은 기업경쟁력의 척도로서 운영기법과 경영관리에 있어서 고객과 의사소통하는 최 일선의 접점으로서 그 중요성이 점차 확대되어가고 있다. 또한 고객의 요구수준에 맞추기 위해서 서비스 품질을 향상시키는 것이야말로 경영진과 텔레마케터 모두의 당면 과제이기도 하다. 텔레마케터 교육을 위한 교육과정은 아직 확립되거나 표준화되지 않은 상태에 있다. 비록 짧은 역사를 가지고 아직 학문적 체계가 미비한 상태이지만 가능한 빨리 이에 대한 연구가 이루어져야 한다. 본 논문에서는 기존의 교육프로그램들을 분석하고, 콜센터의 의견들을 반영한 콜센터의 정형화된 텔레마케터 교육 프로그램을 개발에 관해 기술한다.

• 한국유체기계학회 논문집
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• 제12권5호
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• pp.39-46
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• 2009

This paper outlines how the on-line performance monitoring system can be used to improve the efficiency and maintenance of the equipments. And a method of the heat rate allocation to each equipment was suggested to monitor the performance of combined cycle power plants. This calculates the expected heat rate of current conditions and compares it with actual values. Loss allocation in heat rate is reconciled by calculating the magnitude of the deficiency contributed by major components, such as the gas turbine, heat recovery steam generator, steam turbine and condenser. Expected power output is determined by a detailed model and correction curves of the plant. This simulation models are found to reproduce high accuracy in behavior of the cycle for various operating conditions, both in design and in off-design condition. Errors are lower than 2% in most cases.

• 전기학회논문지
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• 제64권9호
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• pp.1406-1410
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• 2015

The railway catenary systems consist of a complex structure, electrical and mechanical conditions are exposed to dangerous environment due to current collection between pantograph and catenary systems. These two types of conditions for the catenary systems are critically assessed for management and are becoming increasingly more dependent on reliable inspection system. In this paper, a new measurement system which enables inspection of catenary faults was studied and implemented. The system uses wavelength band of ultraviolet (UV) and IR (Infrared) to measure the insulation of corona and temperature of catenary wire. In order to determine the sensitivity of implemented system, the performance test such as distance detection range of UV camera and temperature resolution of IR camera were conducted, respectively. The field test of development system was also conducted in metro and high-speed line using mobile type UV and IR multi-composited measurement systems.

• 대한기계학회논문집A
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• 제30권5호
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• pp.520-527
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• 2006

The design of major industrial facilities for the prevention of fatigue failure is customarily done by defining a set of transients and performing a calculation of cumulative usage factor. However, sometimes, the inherent conservatism or lack of details as well as unanticipated transients in old plant may cause maintenance problems. Even though several famous on-line monitoring and diagnosis systems have been developed world-widely, in this paper, a new system fur fatigue monitoring and life evaluation of crane is proposed to reduce customizing effort and purchasing cost. With regard to the system, at first, comprehensive operating transient data has been acquired at critical locations of crane. The real-time data were classified, by using adaptive resonance theory that is one of typical artificial neural network, into representative stress groups. Then the each classified stress pattern was mapped to calculated cumulative usage factor in accordance with ASME procedure. Thereby, promising results were obtained fur the crane and it is believed that the developed system can be applicable to other major facilities extensively.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 1997년도 추계학술대회 논문집
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• pp.353-356
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• 1997

Hydraulically driven manipulators are superior to electrically driven ones in the power density and electrical insulation. But an electro-hydraulic manipulator using hydraulic actuators has many nonlinear elements, and this parameter fluctuations are greater than those of electrically driven manipulator. So this is relatively difficult to realize not only stable contact work but also accurate force control for the autonomous field task such as the maintenance task of high voltage active electric line or the automatic excavation task by hydraulic excavator. In this report, we propose robust force control algorithm, which can be applied to there real field task such as the construction field, nuclear plant and so on. Proposed force controller has the same structure as that of disturbance observe for position control. The difference between force and position disturbance observer is that the input and output of disturbance observer are forces in the case force disturbance observer and the plant varies much compared to the case of position control. In the design of force disturbance observer, generalized plant is derived and the stabilized filter is designed by H infinity control theory to ensure the robuts t stability even though the stiffness of environment changes from sponge to steel, and the contact surface also changes from flat to round shape. Experimental results show that highly robust force tracking by a 6-link electro-hydraulic manipulator could be achieved under various environment conditions.

• 제어로봇시스템학회논문지
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• 제8권1호
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• pp.15-20
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• 2002

An electro-hydraulic manipulator using hydraulic actuators has many nonlinear elements, and its parameter fluctuations are greater than those of an electrically driven manipulator. So it is relatively difficult to realize not only stable contact work but also accurate force control for the automatic assembly tasks using hydraulic manipulators. In this manuscript, we applied a compliance control, which is based on the position control by a disturbance observer for our manipulator system. A reference trajectory modification method is proposed in order to achieve accurate force control even though the stiffness and the position of the environment change. Experimental results show that highly robust force tracking by a 6-link electro-hydraulic manipulator could be achieved under various environment conditions. The proposed force control algorithm is applied to the approaching of bolt and the wrenching of nut tasks as one typical task in the maintenance work of live power electric line and is experimentally confirmed very effective for the task.

• 한국전산유체공학회:학술대회논문집
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• 한국전산유체공학회 2008년도 춘계학술대회논문집
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• pp.244-247
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• 2008

The phenomena of oil whip in steam turbine takes place for the un-balancing force between rotor shaft and bearing oil film. The several parameters that affect onset of oil whip have been well known. However, the major parameter of oil whip is shaft mis-alinement. A oil whip causes the high vibration and the shutdown of rotor system. We mostly stop the steam turbine to adjust a shaft re-alinement concerning oil whip. In this case, It needs many costs for maintenance and long shutdown times. In this study, we study and observe the oil whip of the 300MW steam turbine in many years and we conduct the field test for another steam turbine for reducing vibration from oil whip. The results of this study are that a oil whip takes place with a particular rotating speed or a particular turbine output and the oil temperature change is a very effective method for on-line oil whip treatment.

• 한국농공학회지
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• 제45권2호
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• pp.126-137
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• 2003

The feasibility study of UV-disinfection system was performed for disinfection of effluent from wastewater treatment plant. Three low-pressure UV lamps of 17, 25, and 41 W were examined with various flow rates. Low-pressure UV lamps of 17W were examined with various turbidity, DOM (dissolved organic matter), and SS (suspended solid). The pilot plant was a flow-through type UV-disinfection system, and the range of exposure time varied from 5 to 40 seconds, turbidity from 0 to 40 NTU, DOM from 0 to 30 mg/L, and SS from 10 to 40 mg/L. The 41W lamp demonstrated complete disinfection showing no survival ratio in all the experimental conditions, and generally 17W and 25W lamps also showed high removal ratio over 97%. For the same UV dose (UV intensity times exposure time), high intensity-short exposure conditions showed better disinfection efficiency than low intensity-long exposure conditions. While the effects of turbidity and DOM were not apparent, the effects of SS was significant on the disinfection efficiency which indicates that SS control before UV-disinfection appears to be necessary to increase removal efficiency. Considering characteristics of effluent from existing wastewater treatment plants, cost-effectiveness, stable performance, and minimum maintenance, the flow-through type UV-disinfection system with high intensity and low-pressure lamps was thought to be a competitive disinfection system for wastewater reclamation.

• 한국원자력학회:학술대회논문집
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• 한국원자력학회 1998년도 춘계학술발표회논문집(1)
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• pp.264-270
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• 1998

This research broadens the prime concern of nuclear power plant operations from safe performance to both economic and safe performance. First emergency diesel generator is identified as one of main contributors for the lost plant availability through the review of plants forced outage records. The framework of an integrated architecture for performing modern on-line condition for operational availability improvement is configured in this work. For the development of the comprehensive sensor networks for complex target systems, an integrated methodology incorporating a structural hierarchy, a functional hierarchy, and a fault-system matrix is formulated. The second part of our research is development of intelligent diagnosis and maintenance advisory system, which employs Bayesian Belief networks (BBNs) as a high level reasoning tool incorporating inherent uncertainty use in probabilistic inference. Our prototype diagnosis algorithms are represented explicitly through topological symbols and links between them in a causal direction. As new evidence from sensor network development is entered into the model especially, our advisory of system provides operational advice concerning both availability and safety, so that the operator is able to determine the likely modes, diagnose the system state, locate root causes, and take the most advantageous action. Thereby, this advice improves operational availability

• 한국복합재료학회:학술대회논문집
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• 한국복합재료학회 2004년도 춘계학술발표대회 논문집
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• pp.103-106
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• 2004

Impact location monitoring is one of the major concerns of the smart health monitoring. For this application, multipoint ultrasonic sensors are to be employed. In this study, a multiplexed FBG sensor system with wide dynamic range was proposed and stabilization controlling system was also developed for the maintenance of maximum sensitivity of sensors. For the intensity demodulation system of FBG sensors, Fabry-Perot tunable filter(FP-TF) with 23.8nm FSR(free spectral range) was used, which behaves as two separate filters between $1530 \~ 1560$ nm range. Two FBG sensors were attached on the bottom side of the graphite/epoxy composite beam specimen, and low velocity impact tests were performed to detect the one-dimensional impact locations. Impact locations were calculated by the arrival time differences of the impact longitudinal waves acquired by the two FBGs. As a result, multiplexed in-line FBG sensors could detect the moment of impact precisely and found the impact locations with the average error of 1.32mm.