• 경영정보학연구
• /
• 제22권3호
• /
• pp.15-30
• /
• 2020

부동산 산업에도 빅데이터 분석, 머신러닝 및 가상현실(virtual reality, VR)과 같은 4차산업혁명 관련 최신기술이 접목되며 기술에 의한 산업의 변화가 진행 중이다. 프롭테크(proptech)는 부동산(property)에 디지털 기술(technology)이 결합한 새로운 용어이다. 본 연구는 국내에서 잘 알려져 있고, 현재 다수의 사업이 진행되고 있는 모바일 부동산중개 애플리케이션을 대상으로 품질요소(시스템 품질, 서비스 품질, 인터페이스 품질, 정보 품질)를 종합적인 관점에서 도출하고 분석하는 것을 목표로 하였다. 연구의 수행은 온라인 및 오프라인을 통한 설문조사를 진행하였으며, 총 161개의 표본이 통계분석에 사용되었다. 결과적으로 시스템 품질 및 서비스 품질을 제외한 나머지 품질요인들은 사용자 만족, 지속적 사용 및 구전의도에 대한 주된 영향요인으로 도출되었다. 본 연구의 결과는 주로 부동산 중개서비스, P2P 대출, 광고 플랫폼을 비롯하여 대부분 아파트에 집중되어 있는 국내 프롭테크 기업들이 유럽, 미국, 중국 등 에서와 같이 다양한 분야에서의 프롭테크 산업으로 성장하기 위해서는 추가적 연구가 필요함을 보여주고 있다.

• 한국조리학회지
• /
• 제23권1호
• /
• pp.37-47
• /
• 2017

The number of delivery app users and their social impact have increased along with the number smartphone users. Accordingly, the present study attempted to suggest a method to improve the service quality of delivery apps for relevant businesses and researchers by determining the influences of delivery app usage factors on customer satisfaction and reuse intention. The present study distributed and collected questionnaires through on- and offline surveys targeting males and females in their 20s in the Daejeon area. The results of the regression analysis showed that the influence of delivery app usage factors on customer satisfaction was 43.8%, and informativeness, payment and safety, usefulness, and convenience were found to influence the increased satisfaction with the delivery apps. The influence of delivery app usage factors on customers' reuse intention was 37.3%, and among the four usage factors, informativeness and payment and safety were found to be the main factors for increasing the reuse intention. As providing more accurate information is a means to increase customer satisfaction and reuse intention by improving the service quality of the delivery apps, new menus and prices should be rapidly updated.

• Journal of Communications and Networks
• /
• 제10권3호
• /
• pp.351-361
• /
• 2008

This paper presents a delay-margin based traffic engineering (TE) approach to provide end-to-end quality of service (QoS) in multi-protocol label switching (MPLS) networks using differentiated services (DiffServ) at the link level. The TE, including delay, class, and route assignments, is formulated as a nonlinear optimization problem reflecting the inter-class and inter-link dependency introduced by DiffServ and end-to-end QoS requirements. Three algorithms are used to provide a solution to the problem: The first two, centralized offline route configuration and link-class delay assignment, operate in the convex areas of the feasible region to consecutively reduce the objective function using a per-link per-class decomposition of the objective function gradient. The third one is a heuristic that promotes/demotes connections at different links in order to deal with concave areas that may be produced by a trunk route usage of more than one class on a given link. Approximations of the three algorithms suitable for on-line distributed TE operation are also derived. Simulation is used to show that proposed approach can increase the number of users while maintaining end-to-end QoS requirements.

• 기술경영경제학회:학술대회논문집
• /
• 기술경영경제학회 2006년도 제28회 동계학술발표회 논문집
• /
• pp.131-149
• /
• 2006

The increasing number of mobile phone users has caused the increasing number of mobile internet subscribers since the 2000s. However, there are little studies on commercial transactions through mobile internet by contraries of abundant studies on the traditional offline and online commerce. This paper aims to find out some factors affecting customer satisfaction in the mobile commerce. For this purpose, influential factors were drawn out by comparing mobile commerce with e-commerce and a more systematic framework was developed. 6 factors were proposed such as mobile internet experience, perceived content Quality, perceived ease of use, perceived price level, perceived system Quality and perceived security level. Initially, they have effects on the customer satisfaction, and then, they have relationships with customer complaint and customer loyalty. In this paper, a Questionnaire survey was conducted. And a general structural equation model was applied to empirically test the proposed research model which is based on the relationships among the 6 factors and customer satisfaction, customer complaint and customer loyalty. This study will be useful to firms providing services of mobile commerce, because it can find out some influential and significant factors of the mobile commerce.

• 한국산업정보학회논문지
• /
• 제26권6호
• /
• pp.35-46
• /
• 2021

본 연구는 4차 산업혁명시대와 Covid 19로 인해 비대면 라이프스타일이 가속화됨에 따라 배달 앱을 이용하는 사용자의 행태를 분석하였다. 구체적으로 본 연구는 배달 앱 서비스를 이용하는 고객의 지각된 서비스 품질이 전환비용, 고객 만족과 지속적 사용의도에 미치는 영향을 살펴보고, 그 결과를 토대로 배달 앱을 이용하는 이용자(고객), 배달 앱에 가입하여 운영하는 입점자(음식점), 그리고 고객과 음식점을 연결하여 주는 플랫폼(배달의 민족 등)에 유용한 정보와 시사점을 제공하는 것이 주요 목적이다.

• International Journal of Computer Science & Network Security
• /
• 제24권3호
• /
• pp.1-11
• /
• 2024

Payment systems are evolving, and this study examines how blockchain and AI improve online transactional security and service quality. The study examines micro and macro payment systems, compares online, and offline methods all over the world. The study also examines how blockchain and AI affect payment system security, privacy, and efficiency globally and rapidly digitizing economy. Digital payment methods are growing all over the world with high literacy and digital engagement, but they face challenges. The research highlights cybersecurity threats and the need to balance user convenience and security. It suggests blockchain and AI improve online payment services, supporting the policies for different countries. In this extensive research survey, we compare and evaluate the strengths and weaknesses of various payment systems, their practicality, and their robustness. This study also examines how technological innovations and payment systems interact to reveal how blockchain and AI could transform the financial sector. It seeks to understand how technology-enhancing service quality can boost customer satisfaction and financial stability in the digital age. The findings should help policymakers, financial institutions, and technology developers optimize online payment systems for a more secure and efficient digital economy.

• International Journal of Contents
• /
• 제8권1호
• /
• pp.10-15
• /
• 2012

Since MegaStudy started e-learning business for Korean high school students, the Korean e-learning industry began to expand and steadily gain attention. This paper focused on the analysis of the development of the Korean e-learning business for teens and the growth of MegaStudy. The three institutional mechanisms were used to examine the factors that aided the development of the business. The regulatory mechanism was the government policy to prevent the expansion of the offline private education sector, which greatly aided the growth of the e-learning business. The mimetic mechanism was the notion to mimic the characteristics of the Korean e-business initiatives. The normative mechanism involved the widespread social norm suggesting that every student should be given an equal opportunity of private education. This paper also examined the case of MegaStudy as a successful case of the e-learning companies. It analyzed the business model of MegaStudy, which is based on its advantage as the front-runner and its high-quality contents and services.

• 한국의류학회지
• /
• 제39권6호
• /
• pp.924-937
• /
• 2015

This study surveyed the recognition and credibility of infant's organic cotton apparel and examined the current quality of children's organic cotton clothes available in the market. This study contributes to improve fabric certification programs and safety standards by understanding customer opinions and actual quality. A customer survey revealed that customers believe that organic cotton products should not include chemicals such as pesticides, fluorescent whitening agents and chemical colors; in addition, customers have high expectations for safety as well as worries about the products' validity. Children's underwear was the most purchased item category among organic cotton products. Current organic cotton certification programs are voluntary with multiple organizations that provide various certification standards. A total of 34.2% of children's organic cotton clothes sold at online and offline stores were not certified, and 10.5% had invalid certification information. This may substantially lower the credibility of organic cotton products and requires immediate change. Examination of organic cotton products showed that products do not meet customer expectations for quality and safety: 3 out of 8 products used accessories (buttons and wappens) that include harmful chemicals such as lead, phthalate and formaldehyde, 6 products used fluorescent whitening agents, and 4 products used other fabrics such as rayon, polyurethane and polyester. GOTS mark is the most recognized organic certification, but it still allows the usage of fluorescent whitening agents, which indicates a gap between customer opinions and actual certification standards. Managing national-level mandatory certification programs like food and setting quality standards that meets customer expectations are required to enhance the credibility of organic cotton products.

• Journal of Communications and Networks
• /
• 제9권4호
• /
• pp.446-456
• /
• 2007

Increased access to broadband networks has led to a fast-growing demand for voice and video over IP(VVoIP) applications such as Internet telephony(VoIP), videoconferencing, and IP television(IPTV). For pro-active troubleshooting of VVoIP performance bottlenecks that manifest to end-users as performance impairments such as video frame freezing and voice dropouts, network operators cannot rely on actual end-users to report their subjective quality of experience(QoE). Hence, automated and objective techniques that provide real-time or online VVoIP QoE estimates are vital. Objective techniques developed to-date estimate VVoIP QoE by performing frame-to-frame peak-signal-to-noise ratio(PSNR) comparisons of the original video sequence and the reconstructed video sequence obtained from the sender-side and receiver-side, respectively. Since processing such video sequences is time consuming and computationally intensive, existing objective techniques cannot provide online VVoIP QoE. In this paper, we present a novel framework that can provide online estimates of VVoIP QoE on network paths without end-user involvement and without requiring any video sequences. The framework features the "GAP-model", which is an offline model of QoE expressed as a function of measurable network factors such as bandwidth, delay, jitter, and loss. Using the GAP-model, our online framework can produce VVoIP QoE estimates in terms of "Good", "Acceptable", or "Poor"(GAP) grades of perceptual quality solely from the online measured network conditions.

• 대한전자공학회논문지TC
• /
• 제40권9호
• /
• pp.373-383
• /
• 2003

본 논문에서는 다양한 서비스가 복합적으로 운용되고 있는 인터넷 망에서PCM 및 ADPCM으로 압축된 음성 데이터를 전송할 경우, 패킷 크기와 한계 지연시간의 변화가 수신측의 음질에 미치는 영향을 분석하고 주어진 한계 지연시간에 대하여 최고의 음질을 제공하기 위한 전송 패킷의 크기에 대하여 논한다. 결과를 얻기 위한 실험은 공중 인터넷 망을 통하여 연결된 두 대의 PC 상에서 이루어졌다. 송신측은 마이크로부터의 음성신호를 PCM 및 ADPCM으로 부호화하고 이를 UDP 패킷을 이용하여 전송하였으며, 수신 측에서는 망에서 발생하는 전송 지연 및 패킷 손실 등을 거친 패킷이 음성신호로 재생된다. 음질 평가를 위하여 송수신 음성 데이터를 수집하여 오프라인에서 비교하며, 알고리즘으로는 객관성을 유지하기 위하여 MNB 방법을 이용하였다. 실험 결과에 의하면, 40Kbps, 32Kbps, 16Kbps의 ADPCM으로 압축된 음성의 전송에서 한계 전송 지연을 100ms로 하였을 경우 음질 열화를 최소화하기 위하여는 패킷 크기의 하한이 각각 300, 400, 500바이트, 패킷 크기의 상한은 공히 1200바이트인 것이 요구된다.