• Journal of Service Research and Studies
• /
• v.13 no.2
• /
• pp.1-23
• /
• 2023

In this study, we try to discover some success factors, for the entire value chain of the O2O food delivery industry in China, from ordering to delivery. We study the influence of three aspects of the value chain, namely, (1) the mobile platform, (2) the restaurant and food and (3) the delivery service, on the perceived value and repurchase intention of customers. Using structural equation modeling, we develop a structural research model with seven sets of hypotheses relating various independent variable constructs (platform, restaurant, and delivery) and dependent constructs (perceived value and repurchase intention). We find that usefulness of mobile app, the food condition and the availability of offline restaurants were significant antecedents for perceived value and repurchase intention. In addition, fair pricing was a significant antecedent for repurchase intention.

• International journal of advanced smart convergence
• /
• v.8 no.4
• /
• pp.188-193
• /
• 2019

This paper is about environment-based low-code and no-code execution platform and execution method that combines hybrid and native apps. In detail, this paper describes the Low-Code/No-Code execution structure that combines the advantages of hybrid and native apps. It supports the iPhone and Android phones simultaneously, supports various templates, and avoids developer-oriented development methods based on the production process of coding-free apps and the produced apps play the role of Java virtual machine (VM). The Low-Code /No-Code (LCNC) development platform is a visual integrated development environment that allows non-technical developers to drag and drop application components to develop mobile or web applications. It provides the functions to manage dependencies that are packaged into small modules such as widgets and dynamically loads when needed, to apply model-view-controller (MVC) pattern, and to handle document object model (DOM). In the Low-Code/No-Code system, the widget calls the AppOS API provided by the UCMS platform to deliver the necessary requests to AppOS. The AppOS API provides authentication/authorization, online to offline (O2O), commerce, messaging, social publishing, and vision. It includes providing the functionality of vision.

• Journal of Distribution Science
• /
• v.20 no.9
• /
• pp.97-107
• /
• 2022

Purpose: Online-To-Offline Food Delivery Services (O2O-FDS) is a new element in hotel supply chain that digitalizes traditional food delivery practices using new technologies. Targeting hotel guests, the present research is to explore the role of trust in the relationship between food delivery app on loyalty, price efficiency, and convenience. This new perspective is an essential value addition in the field of hotel marketing in relation to O2O-FDS. Research design, data and methodology: The present research conducted the mediator variable regression analysis as a main statistical methodology to identify the connections between three main constructs using total 244 South Korean participants that were recruited from the professional research company in Korea. Results: The statistical findings based on three steps of mediator regression approach strongly indicate that the trust of food delivery app in the hotel sector plays a moderating role in the relationship between price efficiency and convenience of food delivery app and customer loyalty of food delivery app in the hotel business. Conclusions: This research concludes that hotel practitioners must strive to provide adequate information on food delivery applications in order to increase price efficiency and convenience relative to traditional food and beverage services, influencing consumer trust in food delivery technology.

• The Journal of the Korea Contents Association
• /
• v.21 no.2
• /
• pp.35-48
• /
• 2021

With the advent of the Fourth Industrial Revolution, startups are leading the proliferation of logistics in life services in countries across the world. Logistics in life startups aim to differentiate themselves for traditional logistics companies by offering customized services that penetrate niche logistics market and enhance customer convenience and satisfaction. Through the development of mobile applications(apps) and platform a variety of life-enhancing services are becoming increasingly available to customers, such as on-demand, online-to-offline, convenience, reverse logistics, as well as last-mile delivery. In particular, logistics in life services are expanding into areas that include food delivery, home moving, cargo transport, laundry delivery, car washing, and car repair. In order for the logistics in life startups to succeed, they needs to offer highly usable apps to increase customer satisfaction and loyalty. Due to the nature of mobile phones, different evaluation criteria than those for websits should be used to determine the usability of apps. The purpose of this study is to evaluate the usability of representative Korean logistics in life apps through usability testing, discuss implications and offer improvement recommendations. Finally, the best Korean logistics app is compared with a top ranked app on Google Play for benchmarking purposes.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2021.11a
• /
• pp.421-422
• /
• 2021

지역사회에서는 병원퇴원 후 경증장애인의 체력회복을 도와 일상생활로의 복귀를 지원하고 노인 등 취약계층의 건강유지 및 증진을 위한 저비용 개인맞춤형 재활운동 서비스 시스템이 요구된다. 특히, 병원과의 데이터 연계를 통해 개인의 건강상태, 질병에 따라 최적화된 재활운동이 관리될 경우, 효율적인 재활 및 2차 부상방지를 지원할 수 있다. 이에, 본 연구에서는 재활운동의 비용감소와 장애인 및 노인 등 취약계층의 운동재활 접근성(코칭/시설) 강화를 위한 O2O(Online-to-Offline) 연계 AI 기반 개인맞춤형 운동재활 서비스 시스템을 설계한다.

• The Journal of the Korea Contents Association
• /
• v.19 no.3
• /
• pp.10-21
• /
• 2019

With the 4th industrial revolution, the traditional logistics is shifting to the smart logistics, and it has led to rapid growth of logistics startup companies to support smart logistics. They build their mobile applications and customize their services in the areas of freight transport, parcel delivery services, freight tracking, on-demand logistics, transport intermediary platforms, online-to-offline business, and last mile delivery. In order for logistics startup to be successful, it should lead to sales and profit through customer satisfaction and continuous use by developing highly usable mobile applications. The evaluation of usability of mobile application should use different evaluation criteria from Web based applications because of the inherent characteristics of mobile phone. The purpose of this study is to evaluate the usability of the mobile application provided by the logistics startup and to draw out implications and improvement plans. Through the literature review, we will review the concept of smart logistics. Thus we derive the usability criteria suitable for mobile applications and perform usability testing.

• Journal of Digital Convergence
• /
• v.18 no.1
• /
• pp.129-135
• /
• 2020

This study examined the consumer response of the current O2O service between service types. Previous studies mainly focused on the quality factor of O2O service or Technology Acceptance Model or extended TAM, This study is different from the fact that there are differences in factors that consumers consider important and consumer reactions by service type. It is also significant that we compared between representative food delivery services and car sharing services that are actively used among O2O services. As O2O service is closely related to consumer's life, this study chose three factors that the issue of personal information security and trust of intermediary platform companies, and finally subjective norm based on individuals and groups who are aware of new O2O service. To test hypotheses, data were collected and analyzed for 301 samples, focusing on delivery and car sharing service, As a result, the delivery service among the O2O services was more positive to attitude toward service in the consumer group with lower personal information security, trust in platform, and subjective norm than car sharing service. Based on these results, implications and future research directions were presented.

• Knowledge Management Research
• /
• v.21 no.1
• /
• pp.61-78
• /
• 2020

Recently, in the global financial transaction field, global transactions using computer systems and server hubs between foreign exchanges beyond the one-dimensional offline transactions and two-dimensional online transactions have been actively conducted. In the previous research by Lee Hyung-wook and Lee Min-jae (2018), as the globalization has accelerated following the development of digital technology and the expansion of ubiquitous communication network, the role of companies, the attribute of economic value creation and economic structure are being reorganized. It is said that O2O (Online to Offline) transactions are increasing due to the development. As a result, a new financial transaction paradigm is emerging that solves the inconveniences of existing financial services and enhances speed and convenience. Considering the global network trend and the rapidly developing and evolving digital bank environment, the necessity of utilizing the business platform model is emerging. However, despite this necessity, there are very limited cases in which such an attempt has been applied in practice. Accordingly, this study seeks to explore the business platform of the new financial transaction system. Specifically, the case study systematically examines the actual implementation of a unique network connection model with Koscom's global investment bank, which is currently in charge of the domestic financial transaction system, and improves ICT innovation performance and process through this. I would like to suggest a solution. In particular, this study analyzed a variety of business model construction and use cases by pursuing a platform connection with digital banks, which has recently been increasingly in demand. Therefore, this study intends to pursue the original and long-term profitability of the company by utilizing ICT innovation and platform business model, and also analyzes the convenience and excellence of trading for institutional and individual investors using the platform of digital bank. The implications of this study are significant in that it explores and explores the actual cases of ICT innovation and additional digital bank platform-connected business models based on this, and suggests a unique and preemptive business strategy of the company in the future.

• 한국벤처창업학회:학술대회논문집
• /
• 2019.11a
• /
• pp.135-141
• /
• 2019

최근 대표적 글로벌 유통기업인 미국의 아마존과 중국의 알리바바가 전 세계적으로 가장 큰 시장점유가 있으며 두 기업의 국내진입 시 국내 유통산업에 큰 영향을 미칠 것으로 예상한다. 두 기업은 온라인 기업이 오프라인 기업을 흡수 합병함으로써 새로운 가치를 창출해내는 O2O (Online to Offline) 추세가 국제적으로 진행되고 있다. 아마존과 알리바바와 같은 글로벌 유통업체들은 일본, 인도와 같은 타 국가로의 세계 진출을 적극적으로 하는 추세이다. 본 연구에서는 아마존, 알리바바와 같은 글로벌 유통업체가 세계 진출의 일환으로 국내 유통시장 진입 시, 노출된 글로벌 경쟁 속에서 국내 유통기업들의 사업전망을 예측해보고, 해당 예측에 기반하여 기업 차원의 전략적 대응방안 및 정부 차원의 정책 지원방안을 마련하는 데 그 목적이 있다. 시장 현황분석을 기반으로 하여, 미래 시장예측 방법으로써 무작위로 추출된 난수(Random Number)를 이용하여 원하는 방정식의 값을 확률적으로 구하기 위한 알고리즘(Algorithm) 및 시뮬레이션(Simulation)의 방법인 몬테카를로(Monte Carlo, MC) 방법론을 사용하여 국내 유통시장의 변화를 예측하여 본 연구를 진행하였다.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2020.05a
• /
• pp.49-51
• /
• 2020

인터넷 상거래의 발전으로 온라인 쇼핑몰은 간편 결제와 같은 다양한 페이들을 지원하며 결제방식에 있어서 다양한 방법들을 제공하고 있다. 한편, 경쟁 우위에 있는 다양한 온라인 앱들은 O2O(Online-to-Offline) 서비스를 기반으로 오프라인 매장에도 진출하고 있다. 반면, 기존의 오프라인 사업장을 가진 소상공인들은 ICT 적용과 활용을 위한 개발에 어려움을 겪고 있을 뿐만 아니라 고객 관리와 광고 등에서도 상대적인 열세로 인하여 오프라인 사업장의 수익은 점점 줄어드는 실정이다. 이러한 문제를 해결하기 위하여 본 논문에서는 블루투스 비콘 기술을 사용하여 고객 관리와 광고 등이 가능하며, 오프라인 사업장에도 적용이 가능한 방법을 제안한다. 제안 방법을 통하여 오프라인 매장에서도 온라인 쇼핑몰처럼 관리가 가능하다.