• 제목/요약/키워드: Nursing care satisfaction

검색결과 913건 처리시간 0.023초

지역 종합병원 간호사의 감정노동과 직무만족도 및 이직의도 (Emotional Labor, Job Satisfaction and Turnover Intention of Nurses in the Regional General Hospital)

  • 정연희;이창숙;최하나;박주영
    • 한국콘텐츠학회논문지
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    • 제16권1호
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    • pp.708-719
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    • 2016
  • 본 연구는 지역 종합병원 간호사의 감정 노동과 직무만족, 그에 따른 이직의도를 파악하여 감정노동 수준을 낮추고, 직무만족을 높여 이직의도를 감소시키면서도 효율적인 인사관리를 하여 질적 간호를 제공하기 위해 시행되었다. D시에 소재하는 종합병원에 간호사 중 참여에 동의한 대상자 100명을 편의 추출하여 2015년 4월 6일부터 4월 12일까지 설문지를 이용하였으며, 분석 방법으로 t-test, ANOVA, Pearson's correlation 을 사용하였다. 본 연구의 감정노동 평균 점수는 $3.37{\pm}.85$, 직무만족 평균 $2.86{\pm}.66$, 이직의도 평균 $3.47{\pm}.87$로 측정되었고, 감정노동은 직무만족과는 음의 상관관계(r=-.56, p<.001), 이직의도와는 양의 상관관계(r=.67, p<.001)를 보였으며, 직무만족은 이직의도와 음의 상관관계(r=-.64, p<.001)를 보였다. 본 연구 결과에 따라 병원 조직에서 중요한 위치인 간호사의 감정노동 수준을 낮추고, 직무만족을 높일 수 있는 제도적 방안 검토가 요구되며, 또한 간호사 사기를 충족시켜 질 높은 간호 서비스를 제공할 수 있도록 근본적 문제해결을 위한 적극적인 노력이 필요하다.

의대생들의 과제해결기반 병원 내 진료지원부서 현장체험에 관한 현상학적 분석 (Phenomenological Analysis of the Task-Based Field Experience for Medical Students: Focusing on the Medical Care Support Department in the Hospital)

  • 박귀화
    • 한국콘텐츠학회논문지
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    • 제20권8호
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    • pp.152-161
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    • 2020
  • 본 연구의 목적은 의과대학 1학년을 대상으로 병원 내 진료지원 부서에 대한 과제해결 기반의 현장체험 프로그램을 운영한 후, 학생들의 경험과 그 의미를 현상적으로 분석하는 것이다. 병원 내 진료지원 부서로 간호부(병동과 외래, 중환자실), 인공신장실, 의무기록실, 약제부, 진단의학검사실, 영상의학실, 원무팀, 고객상담센터, 장기이식센터, 국제의료센터를 선정하였다. 학생들은 부서를 방문하여, 인터뷰, 관찰, 직접 시행 등의 다양한 방법을 활용하여 주어진 과제를 해결하고, 프로그램 만족도와 자기성찰 에세이를 작성하였다. 그 결과 프로그램 만족도에서, 학생들은 병원 내에 많은 직종과 역할이 있고, 보건의료 직종의 역할을 이해하게 되었다는 것을 가장 높게 평가하였다. 학생들이 작성한 성찰일지에 나타난 현장체험학습 경험에 대한 본질적 주제는 현실을 인식에서는 '체험이 주는 이상과 현실의 괴리'로 나타났으며, 존중과 협력에서는 '다른 직종의 전문성 인정과 존중', '팀이라는 인식 형성'이 나타났으며, 경험으로부터의 자기성찰에서는 '내면의 변화'가 나타났다.

치과 의료기관의 서비스스케이프와 인적서비스품질이 환자의 내적반응 및 행동의도에 미치는 영향 (The Effect of Servicescape and Human Service Quality on Patients' Internal Responses and Their Behavioral Intention in Dental Care Organizations)

  • 천미옥;김지원;배성윤
    • 한국병원경영학회지
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    • 제22권4호
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    • pp.1-15
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    • 2017
  • This study was designed to analyze the effect of servicescape and human service quality on patients' internal response and their behavioral intention in dental care organizations. Self-administered survey questionnaires with structured instruments were developed, and a total of 226 responses were used for statistical analyses using SPSS Windows version 18.0 program and AMOS 18.0 program. Major findings of the study are as follows. First, among other servicescape components, air condition environment was found to have a positive effect on patients' cognitive and physiological responses, while signals and symbols had a positive effect on cognitive and emotional responses. Second, the competence, among other factors of the human service quality, had positive influence on cognitive and emotional responses, while customer understanding affected positively on emotional response. Third, none of the servicescape components showed a direct effect on patients' behavioral intention, but their influence was mediated by internal responses. However, customer understanding, among other human service quality factors, had a direct effect on patients' behavioral intention. Fourth, emotional response, among other internal response factors, proved to have positive influence on behavioral intention. Results from this study suggest that dental care service providers can increase their competitiveness and customer satisfaction by understanding and improving the most important areas of servicescape and human service quality.

의료기관 평가제도에 대한 인식조사와 개선방안 고찰 (Opinions and Strategies on the National Hospital Evaluation Program)

  • 김은경;김윤;박재현;박종혁;강민아
    • 간호행정학회지
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    • 제13권1호
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    • pp.40-52
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    • 2007
  • Purpose: The purpose of this paper was to investigate opinions and experiences of hospital CEOs' and QI managers toward the National Hospital Evaluation Program which was implemented in 2004 and to recommend various strategies to improve the program. Methods: We conducted a mail survey with CEOs and QI managers' of 78 hospitals with 500 beds or more that participated the 2004 National Hospital Evaluation Program. Results: About 70.8% of the participating CEOs and 64.0% of the QI managers felt that the objectives of the evaluation program weren't fully achieved. Most respondents said that the current program required a partial or an overall change. Evaluation Criteria was the most often cited area for a change. Many respondents pointed out the importance of including clinical quality indicators in the evaluation tool. Conclusions: To upgrade hospital services with better quality, it is most important to first reach consensus on objectives and approaches of the evaluation program among various players. For a consistent planning and implementation, it is urgent to set up a more systematic organization and financing mechanism. Also, evaluation approaches, including evaluation criteria, methods, patient satisfaction assessment, as well as ways to summarize and publicize each hospital's performance should be improved.

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정부 난임부부 지원사업 참여 대상자의 우울에 영향을 미치는 요인 (Factors Influencing the Depression Level of Couples Participating in the National Supporting Program for Infertile Couples)

  • 황나미;장인순
    • 지역사회간호학회지
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    • 제26권3호
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    • pp.179-189
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    • 2015
  • Purpose: The purpose of this study was to identify factors influencing depression of participants in the National Supporting Program for Infertile Couples (NSPI) who received a treatment of IVF (in vitro fertilization) or IUI (intra-uterine insemination). Methods: Using the 2013 NSPI Satisfaction On-line Survey data, secondary data analyses were conducted on 830 cases of IVF and 706 cases of IUI. Descriptive statistics, independent t-test, ${\chi}^2$ test, and logistic regression were performed using SPSS/WIN 21.0. Results: Logistic regression analysis showed that non-pregnancy status (OR=3.05), unexplained infertility (OR=4.29), relationship trouble with spouse (OR=3.57), and relationship trouble with the in-law family (OR=2.78) were significant factors predicting the depression level in the IUI treatment group. Non-pregnancy status (OR=5.28), childlessness (OR=1.92), financial support helpful hardly or not at all (OR=2.63), relationship trouble with spouse (OR=3.28), relationship trouble with the in-law family (OR=2.83), and unemployment (OR=1.60) were significant factors in the IVF treatment group. Conclusion: To reduce infertile women's depression, adequate attention and care need to be paid to these psychological symptoms. It is suggested to develop counseling and couple-therapy along with methods to enhance social support (including that from the in-law's family).

유해화학물질 취급 외국인 근로자의 적응과정 (A Qualitative Study for Foreign Workers Exposed hazard Chemical Materials in Korean Industry)

  • 김현리;김정희;송연이;이꽃메;정혜선;현혜진;김희걸
    • 한국직업건강간호학회지
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    • 제15권2호
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    • pp.94-103
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    • 2006
  • Purpose: This study was to understand foreign workers' experiences exposed hazard chemical materials in korean industry. Method: The research subjects were 92 foreign workers worked in seoul, namyangju, ansan, suwon, pocheon, incheon, jincheon, and daejeon. It was that grounded theory method as qualitative approach was applied with in-depth interview, recording and dictation, and collected data was analysed line-by-line by research teams. The analysis process of in depth interview data was three phase. Results: The first phase was that find out meaningful data and confronted data for meaningful data was 53 meaningful items. The second phase was coding process of meaningful data, total coding items were 9, difficulty of new environment, existence of health hazard factors originated in work, performance of basic health management, management of hazard materials in work-site, self care of hazard materials in work-site, discrimination of disaster-compensation originated in work, perception of work stress, motivation of leaving position, satisfaction for present life. The third phase was 5 adaptation process, copying phase for new environment, management phase for health hazard factors, health change phase, life change phase, illegal stay phase. Conclusion: In summary, as a results it was concluded that foreign workers was experienced new environment and then has various problems in working site. But these evidences were not different from korean workers basically, undoubtedly reality of a korean small and medium enterprise. And foreign workers with long time stay have had many health problems probably, but they have want to long stay and so reach an unexpected result, illegal long stay. Therefore, we should make efforts for adequate foreign workers' health management at work-site and overall life in governmental and industrial nursing level.

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자가통증조절장치 (PCA) 사용자에서 향기흡입법이 자궁적출술 후 스트레스, 수면 및 오심과 구토에 미치는 효과 (Effects of Aromatherapy on Stress, Sleep, Nausea and Vomiting during Patient Controlled Analgesia Treatment of Patients with Hysterectomy)

  • 최정희;김윤미
    • 여성건강간호학회지
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    • 제19권4호
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    • pp.211-218
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    • 2013
  • Purpose: The purpose of study was to examine effects of aromatherapy on stress, sleep, nausea and vomiting of women after laparoscopic hysterectomy. Methods: The participants were 60 women who had laparoscopic hysterectomy: experiment group for aromatherapy (n=30) and control group for routine care (n=30). The experimental group received inhalation aromatherapy for 5 minutes, twice; the first was done right after the operation, the second was at 9 pm before sleep on the same day-while the control group had no inhalation. Data were collected from July to September, 2012 at G hospital. Results: The degree of psychological stress was not significantly different between two groups (t=-1.96, p=.054). Yet, there were significant differences between two groups for degree of physiological stress (t=-3.20, p=.002), the level of cortisol (t=-2.01, p=.049), the score of sleep status (t=2.47, p=.016), the score of sleep satisfaction (t=2.43, p=.018), and the score for nausea and vomiting (t=-2.58, p=.012). Conclusion: Inhalation aromatherapy using the mixed oil of lavender, mandarin, and marjoram was effective in decreasing the level of physiological stress, cortisol, and the score for nausea and vomiting, and also allowed the participants to have a better sleep. Therefore, inhalation aromatherapy could be effective in improving the quality of life of these women during recovery.

남성노인과 여성노인의 성공적 노화 영향요인 (Gender Difference of the Influencing Factors on Successful Aging among Rural Community-dwelling Korean Elders)

  • 김희경
    • 한국노년학
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    • 제32권3호
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    • pp.819-834
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    • 2012
  • 본 연구의 목적은 남성노인과 여성노인의 성공적 노화정도와 성공적 노화에 영향을 미치는 요인을 분석하는데 있다. 서술적 조사연구로써 C도 K시 농촌지역 면단위, 리 단위에 거주하는 남성노인 73명, 여성노인 77명 총 150명을 대상으로 2012년 4월부터 5월 까지 설문지를 이용하여 자료수집 하였고, SPSS Win 18.0 program을 이용하여 $X^2$ 검정, t-test, Pearson's correlational coefficients와 다중회귀분석으로 통계처리 하였다. 연구결과 노인의 평균연령은 77.5세이었고 건강상태는 보통이라고 생각하고 있었다. 남성노인과 여성노인은 결혼상태, 건강상태, 동거자, 가족 수, 직업, 한달 용돈, 학력, 질병 수, 운동 횟수, 친구와의 교재에서 분포의 차이가 있는 것으로 나타났다. 남성노인의 성공적 노화에 대한 인식정도는 3.59점(${\pm}.32$), 여성노인은 3.63점(${\pm}.37$)으로 보통정도의 성공적인 노화를 이루고 있으며 남성노인과 여성노인의 생활만족도, 여가만족도, 가족지지, 우울, 외로움, 자기초월감과 성공적 노화의 정도는 유사하였다. 또한 남성노인의 성공적 노화는 생활만족도, 가족지지는 순 상관관계를, 우울과 외로움은 역 상관관계를 보였으며, 여성노인의 성공적 노화는 생활만족도, 여가만족도, 가족지지, 자기초월감과는 순 상관관계를, 우울과 외로움은 역 상관관계를 보였다. 남성노인의 성공적 노화 영향요인은 생활만족도와 우울이었고 여성노인의 성공적 노화 영향요인은 생활만족도, 우울, 가족지지와 자기초월감이었으며, 생활만족도와 우울, 가족지지와 자기초월감이 노인의 성공적 노화를 52.9% 설명하였다. 추후 노인의 성공적 노화에 대한 인식을 높일 수 있도록 이러한 변인들을 고려해야 할 것이다.

자궁적출술 환자를 위한 critical pathway 개발과 적용효과 (Critical Pathway Development for the Hysterectomy Patients and its applied Effect)

  • 노기옥;박경숙
    • 여성건강간호학회지
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    • 제6권2호
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    • pp.234-257
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    • 2000
  • At present in the medical care, the study and effort for producing health service to consider efficiency, effectiveness, and quality are urgently called for because of the difficulty in the keen competition according to the inter- nationalization and opening, the operation in the medical institution service testing system, the change in the medical policy of KDRGs, and the lack of the health care cost increasing rate. As an alternative, the case management for the new management system is introduced in the U.S., and the Critical Pathway that is the method designing the contents of activity and its result has been developed and applied in order to anticipate and manage the patient-outcome for the realization of the cost-effective case-management. Thus, this study intended to analyze the effectiveness to obtain by developing the Critical Pathway presented as the method to improve the quality-betterment and cost effectiveness through the continuous and consistent patient management for the hysterectomy patient and applying it to the real practice. As a study method, this author formed a conceptual framework through considering five Critical Pathway used in the current U.S. and three Critical Pathway presented in the literature to develop the Critical Pathway for the hysterectomy patient, and made out the preliminary Critical Pathway through reviewing the old chart. This author made the verified the validity of the expert group about the developed Critical Pathway, and to confirm the possibility of practice application, completed and settled the final Critical Pathway after using the Critical Pathway to the hysterectomy patient from March 1st to 15th, 1997. Finally, to analyze the application-effect of the developed Critical Pathway, this author offered health care service applying the Critical Pathway to the hysterectomy patient from April 15th to August 31th, 1997. The guide for the Critical Pathway was carried out in advance by outpatient setting nurse for outpatient setting visit before the operation, and after hospitalization the primary nurse monitored the execution degree on the every duty. After discharge this author surveyed the complication through phone visiting, and one month after discharge surveyed the patient's reaction about the offered service when outpatient setting visit and analyzed the result. The source for health care cost was obtained by the statistics about the hospital charge which was offered by the General Business Department. The results were as follows. 1. It was decided that the vertical line of the Critical Pathway was made up of eight items such as monitoring/assessment, treatment, line/drains, activity, medication, lab test, diet, patient teaching, and the horizontal line of the Critical Pathway was made up of from hospitalization to discharge. 2. After the analysis of service contents through reviewing the old chart, it was decided that the horizontal line of the preliminary Critical Pathway was made up of from hopitalization to fourth postoperative day, and the vertical line of it was divided into eight items which were the contents to occur with the time frame of the horizontal line. 3. After the verifying the validity of the expert group about the preliminary Critical Pathway, the horizontal line was amended from hopitalization to third postoperative day, and taking their consensus, some contents of the horizontal line was amended and deleted. 4. From March 1st to 15th, 1997, to confirm the clinical suitability, this author offered eight hysterectomy patients the medical service through the Critical Pathway. The result was that three of them could be discharged at the expected discharge day, and the others later than that day. Supplementing the preliminary Critical Pathway through analyzing the cause of that delay- case, this author developed the final Critical Pathway. 5. There were no significant differences between the experimental and the control group in the incidence of complication(P > 0.05). 6. The 92.4% of experimental group was satisfied with the Critical Pathway service. 7. The length of hospital stay of the experimental group offered with the Critical Pathway service was 4.6 days and there was a significant difference that it was 1.3 days shorter than that of the control group(t=-29.514, P=0.000). 8. There wsa a significant difference that the mean medical charge per one patient of the experimental group offered the Critical Pathway service was cheaper \124,150 than that of the control group(t=-9.826, P=0.000). 9. The result that the author assumed and analyzed hospital income with the rate of turning bed was assumed that the increase of hospital income was \63,245,072 for that study, and the income increase was expected with \68,704,864 for a year. The result that this author applied the Critical Pathway to the hysterectomy patient have no differences in the incidence of complication, high satisfaction with that service, and the length of hospital stay decreased in the experimental group, and the mean hospital charge per one patient decreased, but hospital income increased. Suggestions for further study and nursing practice are as follows. 1. The study to apply the Critical Pathway for a year, verify the validity, and measure the effect repeatedly is needed. 2. To apply and manage the Critical Pathway effectively, the study to computerize it is needed. 3. The study to develop hospital-based Critical Pathway about other diseases or procedure, and measure the effect is needed.

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중년 남성의 죽음에 대한 태도에 영향을 미치는 요인 (Factors Influencing Middle-Aged Men's Attitude towards Death)

  • 정영미
    • Journal of Hospice and Palliative Care
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    • 제16권3호
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    • pp.166-174
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    • 2013
  • 목적: 본 연구는 우리나라 중년 남성의 죽음에 대한 태도를 살펴보고 이에 대한 영향요인을 파악하여 올바른 자아성찰이 포함된 건강증진 프로그램 개발을 위해 시도되었다. 방법: 대구광역시에 거주하는 만 40~59세 중년 남성을 편의 표출하였다. 구조화된 설문지 문항에는 일반적 특성, 생활스트레스, 자아존중감, 생활만족도, 우울, 대처행동, 죽음에 대한 태도 등을 포함시켰다. 자료는 기술통계, 피어슨 상관계수 및 단계적 다중회귀 분석을 이용하였다. 결과: 중년 남성의 죽음에 대한 태도는 교육 정도, 종교, 자원봉사활동, 인지된 건강상태에 따라 유의한 차이가 있었으며, 죽음에 대한 태도는 생활스트레스, 우울과는 음의 상관관계를, 자아존중감, 생활만족도, 대처행동과는 양의 상관관계를 나타내었다. 또한 단계적 다중회귀분석을 통한 죽음에 대한 태도 영향요인은 생활만족도, 생활스트레스, 종교, 대처행동이 유의한 영향요인으로 나타났으며, 이들 변수의 죽음에 대한 태도 설명력은 25.7%였다. 결론: 중년 남성이 죽음을 올바로 이해하고 긍정적이면서 수용적인 태도를 지니기 위해서는 대상자가 가지고 있는 교육수준이나 경제수준과 같이 당장 변경이 어려운 요인보다는 보다 접근이 용이한 심리적인 요인에 초점을 두고 개입이 시행되어야 할 것이다. 또한 이런 중재는 일반 중년 남성뿐만 아니라 말기 암이나 호스피스 치료를 받고 있는 중년 남성, 더 나아가 중년 여성이나 다른 연령층에게 본 연구결과가 적용될 수 있을 것이다.