• Asia Marketing Journal
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• 제11권4호
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• pp.49-67
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• 2010

기존의 많은 연구들은 기업의 사회적 책임(CSR)이 기업 성과와 높은 관련성이 있음을 보여 왔다. 하지만 대부분의 연구들이 기업의 사회적 책임을 단일 차원으로 보거나 구체적인 활동 중심으로 보고 있다는 한계점을 가지고 있다. 본 연구는 이를 극복하기 위해 Schwartz and Carroll(2003)이 제시한 CSR의 세 가지 차원을 바탕으로, 각 차원별 메시지가 소비자들의 기업 이미지에 미치는 영향을 확인해 보고자 하였다. 연구 결과, 세 가지 기업의 사회적 책임 차원 중 법적 책임과 윤리적 책임에 대한 메시지는 파급효과가 일어나 다른 차원들에 대한 평가 결과에도 영향을 미치는 것으로 나타났다. 또한, 긍정적 메시지일 때보다 부정적 메시지일 경우, 부정성 효과로 인한 파급효과가 더 커져, 법적 책임과 윤리적 책임에 대한 부정적인 메시지는 경제적 책임에 대한 메시지보다 기업 이미지를 더 크게 훼손시키는 것으로 나타났다.

• Asia Marketing Journal
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• 제12권4호
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• pp.113-136
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• 2011

기업이 소비자들의 안전에 위험을 미치는 제품을 판매함으로써 발생하는 '제품위험 위기(product-harm crisis)'는 신문이나 방송 등에서 즉각적으로 보도되기 때문에, 소비자들은 이를 매우 심각한 사건으로 받아들이게 된다. 이로 인하여 소비자들은 해당 기업 및 제품에 대하여 부정적인 태도를 형성하고, 나아가 낮은 구매의도 경향을 보인다. 이에 본 연구는 부정적 언론보도에 대한 기업의 대응방식과 대응시점이 매출액(<연구 1>), 나아가 소비자 반응(<연구 2>)에 미치는 효과를 실증적으로 고찰하였다. 분석결과에 의하면, 부정적 언론정보에 노출된 제품의 경우, 이러한 부정적 영향이 다른 제품군에도 전이되는 것으로 나타났다(<연구 1>). 또한, 부정적 언론정보에 노출된 제품의 경우, 반박보도(변명보도; <연구 2>)보다는 개선보도를 내는 것이 제품평가, 기업평가, 나아가 매출액 회복에 더 긍정적인 영향을 미치는 것으로 나타났다. 끝으로 대응방식과 대응시점의 상호작용결과에 의하면, 개선보도는 대응시점이 빠른 경우보다 느린 경우에 제품 및 기업평가가 더 높게 나타났으며, 반박보도(변명보도; <연구 2>)의 경우는 느린 경우보다 빠른 경우 더 높게 나타났다. 다시 말해, 부정적 언론정보에 대한 대응시점이 빠른 경우에는 반박보도(변명보도; <연구 2>)와 개선보도 간의 제품평가, 기업평가 차이는 없는 것으로 나타났다. 그러나 부정적 언론정보에 대한 대응시점이 느린 경우에는 반박보도(변명보도; <연구 2>) 보다는 개선보도가 제품평가, 기업평가에 있어 더 긍정적인 평가를 받는 것으로 나타났다.

• 동아시아식생활학회지
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• 제23권6호
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• pp.862-870
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• 2013

This study examines the effect of communication type of food service employees on the self-efficiency and organizational commitment. To accomplish the purpose of the study, a survey was conducted to employees of food service companies located in Seoul, from August 5, 2013 to August 25, 2013 as a method of empirical study. The results of this study was analyzed using the SPSS WIN 12.0 and statistical reliability analysis, factor analysis, frequency analysis, correlation analysis and multiple regression analysis were conducted for hypothesis verification. The analysis results of this study are as follows. First, the R-square of regression result for 'communication type will have a positive effect on self-efficiency' was .220. Also, it was found that factors of consideration (Beta=.286, t=5.622), instruction (Beta=.303, t=5.970) and business (Beta=.214, t=4.217) had positive effects on self-efficiency. Values for factors of consideration and instruction were higher than business. Second, the R-square of regression result for 'communication type will have a positive effect on organizational commitment' was .429. Also, it was found that factors of consideration (Beta=.453, t=10.428), instruction (Beta=.380, t=8.749) and business (Beta=.282, t=6.477) had positive effects on organizational commitment. Values for factors of instruction and business were high but value of consideration factor turned out the highest. Third, the R-square of regression result for 'self-efficiency will have a positive effect on organizational commitment' was .334. Also, it was found that out of the factors of positivity (Beta=.369, t=8.423), confidence (Beta=.415, t=8.833) and negativity (Beta=-.072, t=-1.536), positivity and confidence had positive effects on organization commitment, and only positivity and confidence showed high values in organization commitment. Upon analyzing the effect of factors of self-efficiency (positivity, confidence, negativity) on organizational commitment, it was found that positivity and confidence showed high relevance but the negativity factor did not have any correlation.

• 한국의류학회지
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• 제28권7호
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• pp.995-1006
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• 2004

This study examines the effects of clothing style and the order effect on impression formation. The instrument of this study consisted of response scales and stimuli. Fifty-one items of 7-point semantic differential scales, 9 items of demographic traits, and 4 items of subjective evaluation scales were developed. Stimuli were color pictures of a model wearing each of two clothing styles(mannish style, feminine style). The sample include 56 male and female subjects in their twenties and thirties. The experimental design was within-subject design and the half of the sample responded to the mannish style first and the other half responded to the feminine style first. Responses to the semantic differential scales were factor analyzed, and seven factors were identified: intellectuality, sensibility, activity, modesty, competence, display, keenness. There were significant differences between mannish style and feminine style in impression of wearer＇s age, job, and physical attractiveness as well as wearer＇s intellectuality and sensibility. It was revealed that the first impression and second impression of wearer＇s intellectuality, sensibility, modesty, competence, display were differed by the function of the order of stimuli shown to the subjects. Both primacy effect and recency effect of order effect were confirmed, and especially negativity effect was influenced prominently on impression formation.

• 한국IT서비스학회지
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• 제14권1호
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• pp.263-276
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• 2015

As a social being, people can cooperate and control one another through the power of reputation, which is a critical opinion of someone given by others. Nevertheless, there have been obstacles in clarifying the identity of traditional types of reputation, for they are mostly words of mouth passed among members of a society. However, due to dramatic technological advancement and widespread use of the Internet and social media, now we can clearly see and analyze written reputations, which used to be passed only from mouth to mouth. Against this background, this study examines whether a negativity bias-a notion that an event of a more negative nature has a greater effect on one's psychological state than a positive event-applies to spread of reputation online, and examines related factors and effects. To this end, reputation-related online comments left by social media users during the election period of Korea's 6th provincial election on 4 June 2014 were analyzed. For the analysis, a Bass diffusion model was used, which is based on the innovation diffusion theory. The analysis results confirmed that, at online forum, negative reputations spread more quickly and more widely than positive ones, had a greater impact, and mass media such as online news outlets had a significant influence on spread of reputation online.

• Asia Marketing Journal
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• 제17권4호
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• pp.105-123
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• 2016

Do corporate social responsibility (CSR) initiatives lead to positive outcomes for companies? Although it is commonly accepted that CSR is a necessary component of modern marketing communication, the empirical evidence shows that that is not always the case. If CSR is sometimes not conducive to better marketing, it behooves firms to determine the right conditions that foster more effective CSR. It is in that vein that this study aims to add to the growing body of marketing and CSR literature through a series of experiments that examines the dynamics between prior attitude toward the company, the fit between the company and the CSR cause, and consumers' accessible thoughts. This study finds that the prior corporate reputation has an impact on how consumers evaluate the CSR activities of companies. Moreover, we show that the degree of accessible thoughts and their valence can change the moderating effect of the fit between the company and the CSR cause. This is because negative information is perceived as being more diagnostic than positive information in an evaluation situation. We demonstrate that companies that have lower prior public reputations can improve the evaluation of their CSR activities in two major ways: (1) by finding CSR causes that have a lower fit with their business, or (2) by providing information that allow consumers to access more positive thoughts about the CSR activity.

• Structural Engineering and Mechanics
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• 제61권2호
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• pp.275-282
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• 2017

The Fleck-Hutchinson theory on strain gradient plasticity (SGP), proposed in Adv. Appl Mech 33 (1997) 295, has recently been reformulated by adopting the strategy of decomposing the second order strain presented by Lam et al. in J Mech Pays Solids 51 (2003) 1477. The newly built SGP satisfies the non negativity of plastic dissipation, which is still an outstanding issue in other SGP theories. Furthermore, it explicitly shows how elastic strain gradients and corresponding elastic characteristic length scales come into play in general elastic-plastic loading histories. In this study, the relation between elastic length scales and plastic length scales is investigated by taking wire torsion as an example. It is concluded that the size effects arising when two sets of length scales are of the same order are essentially elastic instead of plastic.

• 한국환경농학회지
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• 제24권3호
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• pp.210-214
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• 2005

To reduce effectively cadmium (Cd) phytoavailability by phosphate in mine tailing affected soil, fused and super phosphate (FSP), a main phosphate fertilizer in South Korea, was selected as phosphate source and then applied at the rates of 0, 78, 390, and 780 $P_2O_5kg\;ha^{-1}$. FSP did not decrease Cd extractability and radish Cd uptake, but increased significantly. The effect of Cd supplement and soil negativity increase through FSP application was not significant. Soil pH decreased markedly with increasing FSP application, which increased significantly soil Cd extractability and radish Cd uptake. As a result, phosphate fertilizer for reducing Cd phtyoavailability in heavy metals contaminated soil should be carefully selected as alkaline type.

• 인지과학
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• 제29권4호
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• pp.265-281
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• 2018

본 연구는 현재와 미래의 긍정성과 부정성이 특정 미래 시점까지 시간적 거리 판단에 미치는 영향과 시간표현에 미치는 영향을 경험적으로 검증해보고자 하였다. 실험 1에서는 현재와 미래를 긍정적이거나 부정적인 상황으로 조작하고 참가자들에게 미래 시점까지의 시간적 거리감을 판단하도록 요구하였다. 그 결과, 현재와 미래가 모두 긍정적인 경우이거나 현재는 긍정적이지만 미래가 부정적인 경우에 미래 시점까지의 시간적 거리를 가깝게 추정하였다. 반면에, 현재와 미래가 모두 부정적이거나 현재는 부정적이지만 미래가 긍정적인 경우에는 미래 시점까지의 시간적 거리를 먼 것으로 판단하였다. 아울러 시간적 거리 판단은 미래의 상황보다 현재의 상황이 더 큰 영향을 미친다는 것을 확인할 수 있었다. 실험 2에서는 실험 1과 동일한 상황을 참가자들에게 제시하여 주관적 시간에 대한 느낌을 표현해볼 것을 요청하였고 그 결과를 토대로 주관적 시간표현을 인지적 측면과 정서적 측면으로 분류하였다. 실험 2의 결과를 근거로 하여 특정 미래 시점을 빠르거나 가깝게 느끼는 주관적 시간을 '가용의 시간'이라는 용어로, 특정 미래 시점을 느리거나 멀게 느끼는 주관적 시간을 '감내의 시간'이라는 용어로 명명하였다.

• Asia Marketing Journal
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• 제14권4호
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• pp.57-75
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• 2013

It is a well-established theory that emotion is influential in cognitive processing. Extensive prior research on emotion has shown that emotional factors, such as affect, mood, and feeling, play as information indicating whether he or she has enough knowledge. Most of their findings focused on the effect of emotional valence (i.g., one's subjective positivity or negativity related with the emotion). Recently, several studies on emotion suggest that there is another dimension of emotion, which affects the type of cognitive processing. The studies argue that emotional certainty facilitates heuristic processing, whereas emotional uncertainty promotes systematic processing. Based on the findings, current study examines the effect of certainty on attitudes and recall. Specifically, the authors investigate the effect of certainty on how much effort individuals use to process advertising information and how certainty affects attitude formation toward the advertised product. The authors also focus on recall to clarify the working mechanism of certainty on attitudes, because recall performance reflects the depth of information processing. Based on previous findings, the authors hypothesize that uncertainty (vs. certainty) leads to more favorable attitudes as well as better recall, and conduct an experiment using a fictitious advertisement with 218 participants. The results confirm the predicted effects of certainty only on attitudes not recall. A possible explanation of this discrepancy between attitudes and recall lies in the measurement method, unaided recall. To rule out this possibility, the authors perform an additional analysis with the participants who recall any correct information of the target advertisement. The results show certainty has a negative effect on both attitudes and recall. A bootstrapping test reveals that recall mediates the effect of certainty on attitudes. This result confirms that certainty decreases elaboration, which in turn leads to less favorable attitudes relative to uncertainty. Additionally, our data shows the association among certainty, recall, and attitudes by showing the indirect effect of certainty on attitudes via recall. This research encourages practitioners in the field to emphasize that they should focus on target audiences' emotional certainty before they provide the persuasive message, by showing that uncertainty promotes effortful processing, which in turn leads to better memory and more favorable attitudes.