• Korean Journal of Community Nutrition
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• v.23 no.6
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• pp.496-505
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• 2018

Objectives: This study examined the relationship between the personality traits and job performance of Centers for Children's Foodservice Management (CCFSM) staff on emotional exhaustion and job satisfaction. In addition, the characteristics of the center organization were examined to provide practical guidelines for the operation of the center. The aim was to determine management implications with an important meaning in human resource management to enhance the efficiency of the operation of Centers for Children's Foodservice Management (CCFSM). Methods: Out of 207 centers, there were 1,057 employees at 173 centers who agreed to participate in the study, the questionnaire was mailed on February 17, 2017 and collected by mail on March 31, 2017. Finally, 81 centers (46.82%) participated in the survey and 493 questionnaires were used. Results: Neuroticism among the five personality factors had a positive (+) influence on 'cynicism' and 'exhaustion' among the three subordinate factors of emotional exhaustion, negative (-) effects on the 'job' among the six subscales of job satisfaction. In addition, openness showed a negative (-) effect on 'loss of professional confidence' of emotional exhaustion and positive (+) relationship with the 'job' of job satisfaction. Agreeableness appeared to have a negative (-) effect on all factors of emotional exhaustion and a positive (+) influence on all factors of job satisfaction. As a result of analyzing the effects of job performance on emotional exhaustion and job satisfaction, the planning and operations management team showed a positive (+) influence on all factors of emotional exhaustion and negative (-) influence on all factors of job satisfaction. On the other hand, the nutrition management team showed a negative (-) influence on all emotional exhaustion factors and a positive (+) influence on the factors of job satisfaction. The hygiene management team showed a positive (+) relationship with 'Emotional exhaustion' among the subordinate factors of emotional exhaustion and a negative (-) influence on the 'Educational opportunity' of job satisfaction. Conclusions: The personality type and job performance of Centers for Children's foodservice management (ccfsm) staff significantly affected the emotional exhaustion and job satisfaction.

• Korean Journal of Culture and Social Issue
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• v.23 no.3
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• pp.333-359
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• 2017

We examined the moderator roles of negative belief in emotional expression and emotional clarity between work-life balance and psychological symptoms (depression, anxiety and somatization). Also we identified gender differences in their moderating effects. This study was based on a sample of 869 married working employees (man: 424, women: 445). Hierarchical moderated regression analyses showed that work-life balance, negative belief in emotional expression and emotional clarity were strongly associated with depression, anxiety and somatization. While negative belief in emotional expression significantly moderated the relationship between work-life balance and depression and anxiety, emotional clarity showed no significance. We found gender differences in moderating effects of two moderators. In specific, the only women who had more negative belief in emotional expression were more psychological symptoms in a low work-life balance situation. On the other hand, the only men who had higher emotional clarity were less depressive and anxious under the conditions of high work-life balance. We discussed about implications of these results.

• Korean Journal of Childcare and Education
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• v.13 no.6
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• pp.21-41
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• 2017

Objective: The purpose of this study was to examine the direct and indirect effects of mothers' and children's emotional instability and maternal affectionate-rational parenting on children's attributional style. Methods: The participants of this study were 253 4th, 5th and 6th grade elementary school students and their mothers in Seoul and Incheon. Data were analyzed by path analysis using AMOS 21.0. Results: The results were as follows: First, children's attributional style for negative and positive events was significantly related to children's emotional instability and maternal affectionate-rational parenting. Also, mothers' and children's emotional instability was significantly associated with affectionate-rational parenting. Second, mothers' emotional instability had indirect effects on children's attributional style for negative and positive events through maternal affectionate-rational parenting. Finally, children's emotional instability had not only significant effects on children's attributional style for positive achievement events, but also indirect effects on children's attributional style for negative and positive events through maternal affectionate-rational parenting. Conclusion/Implications: The results of this study suggest that both environmental and individual factors, including mothers'and children's emotional instability and maternal affectionate-rational parenting, need to be considered to explain children's attributional style. Also, these findings have implications for developing intervention programs for children's attributional style and parental education.

• Korean Journal of Child Studies
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• v.37 no.4
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• pp.169-179
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• 2016

Objective: This study investigated the moderating and mediating effects of flourishing among child-care teacher's emotional labor and burnout. Methods: The participants included 243 child-care teachers in daycare centers in Jeju. To verify moderating effect of flourishing in relation between surface acting and burnout, 2-way ANOVA was used. To verify mediating effect of flourishing in relation between deep acting and burnout, the hierarchical regression and bootstrapping analyses were used. Results: First, the surface acting of emotional labors showed significantly positive effect with burnout and the deep acting of emotional labors shows significantly negative effect with burnout. And the surface acting of emotional labors shows significantly negative effect with flourishing and the deep acting of emotional labors shows significantly positive effect with flourishing. Also the flourishing shows significantly negative effect with burnout. Second, it was revealed that the flourishing plays a role as moderator in relation between surface acting and burnout. Finally, it was revealed that the flourishing plays a role as mediator in relation between deeping acting and burnout. Conclusion: This study illustrates that flourishing acts as differently in relation to emotional labor (surface acting/deep acting) and burnout.

• Korean Journal of Childcare and Education
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• v.14 no.3
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• pp.59-76
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• 2018

Objective: The purpose of this study was to examine the relationships among teachers' resilience, difficulty in emotional regulation, and teaching strategies for behavior problems of children. Methods: A total of 200 day care and kindergarten teachers were surveyed. The collected data were analyzed by Pearson's correlation and multiple regression. Results: First, teachers' resilience, difficulty in emotional regulation and teaching strategies for children with behavior problems were significantly related. Teachers' resilience showed a positive correlation with teachers' positive prevention and reaction strategies but showed a negative correlation with teachers' negative reaction strategies. Among the teachers' difficulty in emotional regulation, the factor of difficulty for impulsive control and lack of attention showed negative correlations with teachers' prevention and positive reaction strategies. Second, teachers' resilience and difficulty in emotional regulation significantly explained the teaching strategies for children with behavior problems. Teachers' resilience was found to be the most important variable explaining teaching strategies for children with behavior problems. Conclusion/Implications: This study revealed that teachers' resilience and difficulties in emotional regulation were important psychological and emotional characteristics for teachers when teaching children with behavior problems.

• Journal of Korean Public Health Nursing
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• v.30 no.3
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• pp.544-555
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• 2016

Purpose: This study examines the relationship among emotional labor, job burnout and organizational effectiveness of public healthcare center workers. In specific, authors focus on the relationships between emotional labor and job burnout and the one between job burnout and organizational effectiveness and mediating effect of job burnout between emotional labor and organizational effectiveness. Methods: For the empirical analysis, survey was conducted of workers in the public healthcare center, and 502 final data was secured after eliminating the insufficient ones, which were used in the statistical analysis. Results: Emotive effort showed to have a positive effect on organizational effectiveness, however emotive dissonance showed to have a negative effect on organizational effectiveness. Emotive effort showed to reduce the level of all job burnouts while emotive dissonance showed to increase the level of all job burnouts. All job burnout showed to have negative effects on organizational effectiveness. Job burnout showed to have mediating effect between emotional labor and organizational effectiveness. Conclusion: Emotive efforts of emotional labor has positive impact on organizational effectiveness while emotive dissonance has negative impact on organizational effectiveness overall. Therefore, public healthcare center should try to seek for proper way to reduce job burnout of workers, because job burnout functions as mediating element between emotional labor and organizational effectiveness.

• The Korean Journal of Franchise Management
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• v.6 no.2
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• pp.51-66
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• 2015

As competition for better service between corporations is getting fierce, many efforts to improve service quality are being made endlessly. The quality of service is directly associated with customer satisfaction and the employee performance of emotional labor is a key factor to attain a high level of customer review and better corporation image. This study examines an influence of emotional labor on job stress and customer orientation in the context of a service franchise firm. The results are as follow. First, deep acting of emotional labor has a negative influence on job stress, and surface acting of emotional labor has a negative influence on customer orientation. Also, job stress has a negative influence on customer orientation. Second, deep acting of emotional labor does not have a positive influence on customer orientation. Third, surface acting of emotional labor does not have a positive influence on job stress. The findings of this study show that deep acting of service based on an employee emotion can produce the employee's better service attitude by decreasing employees' job stress, but standardized surface acting of service cannot. Therefore, franchisor needs to use employees' deep acting to improve the franchisee service quality.

• Korean Journal of Childcare and Education
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• v.20 no.3
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• pp.67-83
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• 2024

Objective: This study aimed to determine whether preschoolers' self-compassion mediates the effects of mothers' emotional expression and self-compassion on preschoolers' emotional regulation abilities in children aged 4 to 6 years. Methods: The study included 305 mothers residing in City J who were raising preschoolers aged 4 to 6. Data collected were analyzed for the significance of the mediating effects among the main variables using the GLM Mediation Model in the JAMM package of the Jamovi 2.3.16 statistical program. Results: Firstly, statistically significant positive and negative correlations were found among the main variables. Secondly, preschoolers' positive self-compassion was found to partially mediate the relationship between mothers' positive emotional expression and preschoolers' emotional regulation abilities. Furthermore, preschoolers' negative self-compassion partially mediated the relationship between mothers' negative emotional expressions and preschoolers' emotional regulation abilities. Conclusion/Implications: This study identified parental and child variables influencing preschoolers' emotional regulation abilities and discussed intervention strategies for education and counseling to enhance these abilities.

• Journal of East-West Nursing Research
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• v.28 no.2
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• pp.179-189
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• 2022

Purpose: Based on the results of Grandey's Emotion Regulation Process Model and previous studies, this study was conducted to identify the relationship between emotional labor, communication competency, emotional intelligence, social support, and burnout, and to identify factors affecting burnout of nurses in outpatient department. Method: The participants were 190 nurses with more than six months of experience working at the outpatient department of a general hospital in Seoul. Data were collected from April 5 to May 28, 2021, and analyzed using SPSS/WIN 25.0. Results: Significant variables affecting burnout were emotional labor, communication competency, emotional intelligence, education, and total clinical experience. Social support showed a statistically significant negative correlation with burnout, but did not affect burnout. Burnout showed a statistically significant a positive correlation with emotional labor, and showed a negative correlation with communication competency, emotional intelligence and social support. We found a negative correlation between burnout and subjective health status. Emotional labor had a positive effect on burnout. Emotional intelligence, clinical experience for more than 10 years, communication competency, and education for masters or higher negatively affected burnout, respectively. They accounted for 49.2% of the total variance of burnout. Conclusion: Based on the results of this study, it is necessary to reduce emotional labor, one of the major predictors of burnout for outpatient care. In order to prevent emotional labor that results in burnout, an integrated program that improves emotional intelligence and communication competency should be developed.

• Journal of Korean Academy of Nursing Administration
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• v.22 no.1
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• pp.22-32
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• 2016

Purpose: The purpose of this study was to identify the effects of emotional labor on burnout in nurses focusing the moderating effects of social intelligence and emotional intelligence. Methods: Data were collected in March 2015 by self administered questionnaires among 392 nurses in eight hospitals located in Busan, Gyeongsangnam-do. Data were analyzed by stepwise multiple regression, hierarchical multiple regression. Results: Study results shown (a) emotional labor showed a positive correlation on burnout, while social intelligence and emotional intelligence showed a negative correlation on burnout, (b) emotional labor was the most influential variable on burnout, (c) social intelligence had a negative moderating effect the relationship between emotional labor and burnout, (d) emotional intelligence had a positive moderating effect the relationship between emotional labor and burnout. Conclusion: The result of the study indicate that emotional labor of nurses is positively correlated with burnout and emotional labor is to give the greatest effect on burnout, social intelligence and emotional intelligence had a moderating effects the relationship between emotional labor and burnout.