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An Empirical Study on the Integrated Customer Satisfaction Evaluation Model for New Product Development - Focused on Automobile Industry - (신제품 개발을 위한 통합 고객만족도 평가모델에 관한 실증적 연구 - 자동차 산업을 중심으로 -)

  • Kim Dong Nam;Cho Jai Rip
    • Journal of Korean Society for Quality Management
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    • v.32 no.4
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    • pp.113-124
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    • 2004
  • Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide /industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this Perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

한국형 CIM의 체계적 추진방법에 관한 연구

  • 김연섭;안재경;서효원
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1996.04a
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    • pp.635-638
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    • 1996
  • During the last decades, tremendous achievements have been made in the application of Computer-Integrated-Manufacturing(CIM) technologies to the real business fields. It has been recognized as a primary success factor that one should establish its own CIM environments, cultural backgrounds and technology levels. In this paper, an attmpt is made to accelerate the modernization process in a nation-wide range of industries, and so improve the competitiveness of our manufacturing industry as a whole. First of all, various korea-specific CIM concepts which have already been pointed out by industrial CIM practitioners are consolidated. Three major views (activity-based, function-based, and policy-based views) that could be included in the Korea CIM reference model have been derived from the detailed analysis of the technical survey. Twenty-nine research themes with higher priorities in each view are selected.

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Authority control and authority files in the cooperative cataloging (분담목록에서의 전거통제와 전거일파공유)

  • 최달현
    • Journal of Korean Library and Information Science Society
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    • v.25
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    • pp.257-293
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    • 1996
  • This paper reviews various aspects of authouity control system and presents prerequistes for an effective authority control in our future cooperative cataloging. It can be summarized as follows. First, numerous factors affecting authority control must be analyzed and consistent procedures and policies on the authority control have to be established. Second, to make an effective bibiographic data base there must be a standard for the information processing and a systematic organization for information sharing and communicating. Third, for this objective we have to build a MARC format, establish a network for the exchange of automatic authority records among systems, standardize the transcription of multscripts, and establish a centralized automatic authority system for a consistent maintenance of authorityrecords of the union data base. Fourth, it would be one of the best way of achieving cooperative cataloging to set up such a nation-wide authority control system as the NACO in Japan.

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Satisfaction with Aspects of Daily Life: Japan 2013

  • Inoguchi, Takashi
    • Asian Journal for Public Opinion Research
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    • v.2 no.1
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    • pp.3-7
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    • 2014
  • How satisfied or dissatisfied people are with aspects of daily life such as housing, income, health, family, food, human relations, and work provides vital information about them. On the basis of a nation-wide random sample survey in Japan in October 2013, this article analyzes Japanese citizens' daily life satisfaction in a snapshot. The big picture of Japanese daily life is that they are more or less satisfied with their daily life, although income, work, and housing register lower levels of satisfaction in comparison to other aspects like food, family, human relations, and health. Their satisfaction is focused on food, family, and human relations.

Distribution Patterns of Research Equipments in Korea (한국의 연구장비 현황과 구축패턴)

  • Seol, Seong-Su;Kim, In-Ho
    • Journal of Korea Technology Innovation Society
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    • v.9 no.3
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    • pp.471-495
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    • 2006
  • This paper reviews the distribution patterns of research equipments in Korea. We start, however, discussion with the introduction to research equipments, theoretical issues and rationale for government intervention. Nation-wide distribution of research equipments is shown by region, type of institution, university, and major equipment. Old patterns are derived from the history of equipping science, and three new current patterns are introduced. Based on this discussion, we recommend policies for research equipments.

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Estimation of Groundwater Recharge Ratio Using Cumulative Precipitation and Water-level Change (누적 강수량과 지하수위 곡선을 이용한 지하수 함양률 추정 기법)

  • 문상기;우남칠
    • Journal of Soil and Groundwater Environment
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    • v.6 no.1
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    • pp.33-43
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    • 2001
  • A calculation technique which estimates natural recharge using groundwater level change was proposed and prepared with the existing techniques using groundwater recession curve during dry days. As a part of estimating natural groundwater recharge nation wide, the reliable data from the national groundwater monitoring network were used and the methodology was applied to the three sites which have enough data (Chungju, Jinju and Kwangju). For this study, seasonal variation of groundwater level change, an analysis of lagging time on groundwater level and cumulative precipitation, and a comparative study for groundwater recharge were conducted.

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A Study on the applicability of Balanced Scorecard into the Performance Management of National R&D Programs (국가연구개발사업의 성과관리를 위한 균형성과표 적용가능성에 대한 연구)

  • 이재근;한미경
    • Proceedings of the Technology Innovation Conference
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    • 2006.02a
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    • pp.187-204
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    • 2006
  • According to increasing dependancy of national competitiveness on her level of science and technology, the Korean Government devote herself to expansion of technological capability in nation-wide. As a result, the numbers and sizes of national R&D programs, one of public technology policies, are abruptly increased. Recently, the government closely examines the introduction of performance-based budgeting regime as well as the accountability issue in public sector. In the fulfillment of accountability, it has considerable importance that the government executes measurement and strategic management of their performances of all the national R&D programs, how they are properly executed in conformity with respective missions and characteristics. It needs a tool for clearly measuring the programs' performances. In this study, the Balanced Scorecard (BSC) is suggested as an alternative. However, the logics of ordinary BSC cannot be directly applied to the program unit. This study reviews the basic concept and principles of BSC and discusses the necessary conditions for proper application of BSC into national R&D programs.

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Science Teachers' Concerns and Needs regarding Scientific Thinking Inquiry Testing: One year before First Administration of College Scholastic Abilities Test (대학수학능력시험 도입에 따른 과학적 탐구사고력 평가에 대한 과학 교사들의 관심과 필요 사항)

  • Myeong, Jeon-Ok;Pak, Sung-Jae
    • Journal of The Korean Association For Science Education
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    • v.15 no.4
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    • pp.417-428
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    • 1995
  • This study investigated Korean science teachers' concerns and needs regarding inquiry testing to cope with the innovation called College Scholastic Abilities Test(CSAT), which was officially first administered as the nation-wide college entrance exam in 1994. This study adopted Concerns Based Adoption Model(CBAM) as the theoretical framework developed by Hall et al. 60 high science teachers (30 physics, 20 earth science, 10 others) were involved for the main study in August, 1992. In general. science teachers demonstrated a concern profile similar to that of 'nonusers'. They showed high level of concerns on the 'information' and 'personal' stage, while low level of concerns on 'management' and 'consequence' stage. Science teachers expressed their strong needs for knowledge and support to facilitate inquiry teaching and testing, text books written in inquiry mode. It is recommended that in-service trainings be provided based on the concerns and needs of teachers for a better teacher training and successful implementation of the innovation.

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Trends and Directions of Agricultural Extension Services under the Local Autonomy Period in Korea (지방자치시대의 농촌지도업무의 변화와 방향)

  • Lee, Yong-Hwan
    • Journal of Agricultural Extension & Community Development
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    • v.7 no.1
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    • pp.45-64
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    • 2000
  • The purposes of the study were to identify the present status of the agricultural extension services in Korea and its surrounding environment, and to search the desirable ways of improvement under the serious restructuring period occurred by the nation-wide localization, globalization and development of information technology. Agricultural extension services have made great accomplishment in the education for rural people and agricultural technology diffusion, but agricultural extension service system no longer well fits in the changed environment. Agricultural extension services in Korea should restructure the system, function and methods in order to cope with the changing technology and rural society. The objectives of the extension services should be clear and simplified so that the extension workers can understand their role and duty more clearly. The local governments should encourage the extension workers to carry out their services diligently and with the pride. Also, the extension workers should change their mind to fit in the changing world and should improve their capability for their services.

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Probability-Based Estimates of Basic Design Wind Speeds In Korea (확률에 기초한 한국의 기본 설계풍속 주정)

  • 조효남;백현식;차철준
    • Proceedings of the Computational Structural Engineering Institute Conference
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    • 1988.10a
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    • pp.7-12
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    • 1988
  • This study presents rational methods for probability-based estimates of basic design wind speeds in Korea and develops a risk-bases nation-wide map of design wind speeds. The paper examines the fitting of the Type-I extreme model to maximum yearly non-typhoon wind data from long-term records based on the conventional method and to maximum monthly nod-typhoon wind data from short-term records following Grigorin's approach. The paper also reviews the applicability of the method using short records of about 5 years. The basic design wind speeds for typhoon and non-typhoon wind at a station are made to be obtained from a mixed model which is given as a product of typhoon and non-typhoon extreme wind distributions. A practical method which is based on the fitting of the Type I model to records or typhoon and non-typhoon mixed wind data at a station is also preposed in this study.

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