• 지능정보연구
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• 제23권4호
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• pp.169-196
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• 2017

제4차 산업혁명의 도래로 IT(information technology)를 활용한 다양한 융합기술에 대한 관심이 높아지고 있으며, 이에 따른 고품질의 IT관련 교육서비스 제공의 필요성 및 중요성 또한 점차 증대되고 있다. 한편, 일반적인 교육서비스 품질 및 만족도에 관한 연구는 그 동안 다양한 맥락에서 활발히 진행된 바 있으나, IT교육 참가자를 대상으로 한 IT교육 서비스품질의 역할을 살펴본 연구는 상대적으로 부족한 것으로 파악된다. 이에 본 연구에서는 SERVPERF 모형 및 관련 선행연구를 바탕으로 IT교육 맥락에서 IT교육 서비스품질의 다섯 가지 차원(유형성, 신뢰성, 반응성, 확신성 및 공감성)을 도출하고, 이러한 세부 IT교육 서비스품질 요인이 학습자의 교육만족도, 나아가 현업적용의도 및 추천의도에 미치는 영향을 검증하였다. 또한, 이러한 영향이 학습자 직위(실무자 집단/관리자 집단) 및 참여동기(자발적 참여집단/비자발적 참여집단)에 따라 어떻게 달라지는지에 대한 추가분석도 실시하였다. 서울 소재 'M'교육기관 203명의 IT교육 참가자 대상 설문을 활용한 구조방정식모형 분석 결과, IT교육 서비스품질의 다섯 가지 차원 가운데 유형성, 신뢰성 및 확신성이 교육만족도에 유의한 영향을 주는 것으로 나타났으며, 이러한 교육만족도는 현업적용의도와 추천의도에도 유의한 영향을 주는 것으로 조사되었다. 또한, IT교육 서비스품질이 교육만족도에 미치는 영향 관계에서 학습자 직위 및 참여동기가 유의한 조절효과를 가진다는 사실을 확인하였다. 본 연구는 SERVPERF 모형을 활용하여 IT교육 맥락에서 IT교육 서비스품질의 영향력을 실증한 최초의 연구라는 점에서 학술적 의의가 있다. 본 연구결과가 IT교육 서비스 제공기관의 교육만족도 제고 및 효율적인 서비스 운영을 위한 실질적인 지침을 제공해 줄 수 있을 것으로 기대한다.

• 지능정보연구
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• 제21권2호
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• pp.191-204
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• 2015

국내 소프트웨어(SW) 개발인력의 미충원율은 매우 높으며, 특히 2년 이상의 현장경력이 있는 고급 개발자의 부족문제는 심각하다. 최근 정부도 이를 인식하고, 정책적으로 SW개발 신규인력 양성에 힘을 기울이고 있다. 그러나, 이러한 노력은 초급개발자의 수급문제를 해결하는데 효과적일 수 있지만, 업계에서 요구하는 고급 개발자의 부족현상을 해결하는 근본적인 대책으로 인식되지는 못하고 있다. SW 전문개발자를 양성하기 위해서는 초급개발자들이 지속적으로 직무를 수행하여 풍부한 업무경험을 갖춘 고급 개발자로 성장해야 하기 때문이다. 이에, 본 연구는 국내 SW업체에서 근무하고 있는 개발관련 인력들의 업무 지속수행 의도를 조사하고, 이에 영향을 주는 주요요인들을 분석하였다. 이를 위해, 2014년 9월부터 10월까지 국내 SW업체에 근무하고 있는 현직 개발자 총 130명을 대상으로 설문조사를 수행하였으며, 이를 기반으로 SW개발업무 지속수행의도 및 이에 영향을 주는 요인들을 개발자의 특성, 직무환경, 그리고 SW개발자에 대한 사회적 인식 및 산업전망 등의 측면에서 분석하였다. 분석에는 데이터마이닝 기법들 중에서, 분석과정에서의 설명능력이 있는 회귀분석과 의사결정나무가 사용되었다. 회귀분석 결과, SW개발자가 스스로 인식하는 근무 가능한 연령이 높을수록, 내성적인 성향을 가질수록, 또한 적성에 맞아서 직무를 선택한 경우, 지속적 직무 수행 의도가 높은 것으로 나타났다. 이와 더불어, 선형회귀분석에서는 유의하지 않았으나, 규칙기반의 의사결정나무 분석에서 파악된 추가적 요인으로, 새로운 기술에 대한 학습능력 및 SW산업에 대한 전망이 직무 지속수행의도에 영향을 미치는 것으로 나타났다. 이러한 연구결과는 기업의 인적자원관리 및 고급 SW인력 양성정책에 활용될 수 있을 것으로 생각되며, 궁극적으로 SW개발인력의 직무 지속성을 증진시키는 데 기여할 수 있을 것으로 기대된다.

• 농촌의학ㆍ지역보건
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• 제12권1호
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• pp.36-53
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• 1987

It is utmostly important to establish the efficient fitable way of peoples' active participation in primary health care especially in the areas where the public or governmental service input for the basic health care is insufficient like as in rural areas of Korea. In light of above reason, this study focused mainly on the evaluation of roles and activities of village health workers (VHWs) who were selected from grass- root level of village people in order to derive further motivation for active participation. This is believed to be a sort of feedback mechanisms. Actually, the authors collected the activity reports of VHWs who had been devoting themselves in the primary health care services of Jeomdong Area, of Yeoju Gun one of Korea University Community Health Action Programmes and survey record on the VHWs activity from correspondent people. 1 hose data were analyzed through computer programmed package. The activities performed by VHWs were limited to the performance in 1985 for conveniance. The summarized results were as follows; 1) General characteristics of VHWs. Among a total of 28 VHWs in the area, about 39.3g of them have been replaced up to the date since the implementation in 1983, because of moving out, occupational employment and of others. The age of majority (75.0%) lied between the range of 30-50, and educational background of 67.9% belonged to category of primary school graduation, about 50% of them experienced to be or were also entiled "chief of women club" of corresponding villages. 2) Work-load of VHWs. Each VHW was assigned for tasks of health care for average 55 households of 248 persons. They shared approximately 6 days a month for the activity in average and it covered 17 cases of basic health care in a month. A half of the VHWs performed home visits irregularly without solidified schedule. 3) Work performance analysis. Informations collected through VHWs were compared with data from official vital registration at local administration center "Myon Office" in 1985. VHWs collected 100.8 of new born, 116.2 of death, 58.3 of move in and 74.8 of move out in comparison with 100.0 of official registration each. Pregnant women of 79.8% of mothers among the total pregnancy of 94 which were confirmed as normally delivered or aborted cases by all means afterwards had been detected by VHWs as being pregnant and all of them received some of antenatal cares by VHWs. All(100%) of delivered women were detected by VHWs through home visits and they were cared postnatally. Whereas, according to the records of birth registration, the places of delivery were clinic in 33.7%, and mother's home in 66.3%, VHWs reported them to be clinic in 48.9%, midwifery in 20.2%. It was cleared that most of misinformation was caused by uncautious filling of birth registration at notification. Among the total of 717 eligible women under age 44 years, family planning status of 92.6% was reported by VHWs confirming practice of control to be 70.8% of reported fertile women. 4) Attitude of VHW on the roles and functions. Although 92.0% of VHWs expressed VHWs to be worthwhile, only 52.0% of them had dignity and satisfaction in their activity and 44.0% of them had passive attitude of working saying they followed direction regardlessly. Concerning difficulties in performance as a VHW, 60.7% of them pointed out lacking of medical and health related knowledge by themselves. Still, 64.0% of them thought visiting unfamilier house to be awful and 40.0% complained forms of activity to be difficult and hard. It was also revealed that 56.6% confessed lack of interest on community health service itself. Most of VHWs needed more educational training especially on clinical fields such as cares of gynecological diseases, hypertension, diabetes, and other chronic diseaes of the aged. Regular on-the-job basic trainings were said to be needed twice a year.

• 한국인구학
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• 제19권1호
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• pp.139-159
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• 1996

본 논문은 피고용자들의 조직에 대한 헌신도와 근속의도에 초점을 두는 피고용자 조직유착(employee organizational attachment)의 인과모형을 비교, 검토한다. 이 논문은 교사들의 조직유착 행위에 대한 두 개의 연구, 즉 미국 시카고 지역 공립학교 교사들에 대한 연구와 한국의 서울시 중등학교 교사들에 대한 연구를 바탕으로 하고 있다. 이 논문의 이론적틀은 Price-Mueller의 조직유착모형이다. 이 모형은 크게 다섯 개 군의 변수들을 포함하고 있다: 1) 일(노동)에 대한 반응변수 - 업무만족도, 헌신도, 근속의도, 2) 심리학적 긴장변수 - 역할애매성, 역할갈등, 업무과부하, 학생들의 자질, 3) 사회적 구조변수 - 자율성, 단순성, 분배정의 승진의 정당성, 4) 경제적 구조변수 - 보수, 직업안정성, 승진기회, 외부 노동시장 기회, 그리고 5) 개인적 성향변수 - 직업헌신도, 노동가치, 기대만족, 긍정적 인성. 자료는 질문지 조사방법으로 수집되었으며, 서울시내 중등교사들을 대상으로 한 표본 조사 결과 649개의 유효사례가 최종분석에 사용되었다. 조직유착의 인과적 모형을 검증하기위해 LISREL을 이용한 공분산구조분석이 사용되었다. 결과에 따르면 근속의도에 대한 외생변수들의 영향을 매개하는 데, 내생변수인 업무만족도와 조직헌신도의 역할이 미국에 비해 크게 작을 뿐만 아니라, 이 모형은 근속의도 변수의 변량을 크게 설명하지도 못한다. 한국과 미국의 이러한 차이는 한국의 교사들이 가지고 있는 고용관계와 노동시장의 구조적 특성들, 즉 강제적 이동과 외부노동시장의 폐쇄성 때문에 나타나는 것으로 보인다. 미국에서 발달한 이러한 조직유착모형은 적용범위(scope condition)를 명시함으로써 예외적인 경험적 자료에 따른 잘못된 무효화를 방지할 수 있을 것이다. 그리고 앞으로 연구는 한국 교사들의 경우와 같은 구조적 제약에서 피고용자들의 조직유착을 가져오는 요인들에 대한 개념적 및 경험적 탐구에 더 많은 관심을 두어야 한다.

• 기록학연구
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• 제47호
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• pp.95-130
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• 2016

본 연구의 목적은 기록물관리 전문요원의 직무만족도를 조사하고 직무만족도에 영향을 미치는 요인들을 파악함으로써 이들의 직무만족도를 향상시킬 수 있는 방안을 모색하는 것이다. 이를 위한 보다 구체적인 연구 질문은 첫째, 기록물관리 전문요원의 전반적인 직무만족도는 어떠한가, 둘째, 기록물관리 전문요원의 개인적 특성에 따라 직무만족에 영향을 미치는 요인에 차이가 있는가, 셋째, 직무만족도에 가장 큰 영향을 미치는 요인은 무엇인가로 설정하였다. 연구 방법은 문헌조사 및 기록물관리 전문요원들을 대상으로 설문조사 및 면담을 실시하였다. 설문 문항은 직무만족과 관련된 이론에서 내용이론 중 허즈버그(Herzberg)의 2요인이론과 과정이론 중 애덤스(Adams)의 공정성이론을 기본으로 하였으며, 설문문항을 구성하기 위하여 박병용(2012)의 연구를 참고하였다. 현직에 있는 기록물관리 전문요원 60명을 대상으로 실시한 설문조사 결과는 통계프로그램인 SPSS for Windows ver. 20.0을 이용하여 분석하였다. 추가적으로 설문조사 대상자 중 2명의 기록물관리전문요원들과 면담을 실시하여 직무불만족사항과 개선방안에 대한 의견을 수집하였다. 통계 분석 결과는 다음과 같다. 첫째, 조사대상자의 전반적인 직무만족도는 평균 3.2로 조금 만족하는 수준을 보였으며, 근무기간, 기록관리 담당 인원수, 이전 공직근무 경력 등의 개인적 특성에 따라 직무만족도에 차이가 있는 것으로 밝혀졌다. 둘째, 허즈버그의 2요인 이론에서 제시한 바와 같이 동기요인(만족요인)이 위생요인(불만족요인)에 비해 기록물관리 전문요원의 직무만족도에 더 큰 영향을 주는 것으로 나타났다. 세부적으로는 동기요인에 해당하는 '직업의식' 요인의 영향력이 가장 큰 것으로 나타났다. 이상의 통계분석과 면담 결과를 바탕으로 하여 본 연구는 기록물관리 전문요원의 직무만족도 개선방안을 다음과 같이 제안하였다. 첫째, 기록관리에 관한 기관 내부 직원들을 포함한 외부의 인식을 개선해야 한다. 조사대상자들의 응답을 종합해보면 직무에 대한 불만족은 대부분 기록관리에 대한 인식 부족에서 비롯되었다. 따라서 기관장, 국가기록원, 기록물관리 전문요원 모두가 인식 제고를 위해 노력해야 한다. 특히 기록연구사 개인의 적극적인 노력을 통해 처리과의 관심을 유도해야 한다. 둘째, 기록관리전문가로서 정체성을 확립해야 한다. 이를 위해 재교육을 통한 전문가로서의 역량을 강화하고, 소수직렬로서 관료제 사회 안에서 행정가로서만 자신을 인식하는 것에서 벗어나 자신의 직무의 중요성을 인식하며, 다양한 기록공동체 활동에 적극 참여하여 개인의 한계를 뛰어넘어야 한다.

• 보건교육건강증진학회지
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• 제2권1호
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• pp.3-50
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• 1984

The levels of health knowledge, attitude and practice of housewives considerably effect to the health of households, communities and the nation. This study was designed to grasp the levels of health knowledge, attitude and practice of houswives and analyse the various factors effecting to health in order to provide health education services as well as materials for effective formulation and implementation of health policy to improve the health of the nation. This study has been conducted through interviews by trained surveyers for 4,281 housewives selected from 4,500 households throughout the country for 40 days during July 11-August 20, 1983. The results of survey were analysed by stepwise multiple regression and path analysis are summarized as follows; 1. Based on the measurement instrument applied to this study, the levels of health knowledge, attitude and practice of housewives were extremely low with 54.5 points out of 100 points in full. Higher level with 72 points and above was approximately 21 percent and lower level with 39 points and below was approx. 24 percent. The middle level was approx. 55 percent. In order to implement health programs successively, health education should be more strengthened and to improve the level of health knowledge, attitude and practice (KAP) of the nation, political consideration as a part of spiritual reformation must be concentrated on health. 2. The level of health knowledge indicated the highest points with 57.3 the level of attitude was the second with 55.0 points and the practice level was the lowest with 50.0 point. Therefore, planning and implementation of health education program must be based on the persuasion and motivation that health knowledge turn into practice. 3. Housewives who had higher level of health knowledge, showed their practice level was relatively lower and those who had middle or low level of it practice level was the reverse. 4. Correlations among health knowledge, attitude and practice (KAP) were generally higher and statistically significant at 0.1 percent level. Correlation between total health KAP level and health knowledge was the highest with r=.8092. 5. Health KAP levels showed significant differences according to the age, number of children, marital status, self-assessed health status and concern on health of the housewives interviewed (p<0.001) 6. Health KAP levels also showed significant differences according to the education level, economic status, employment before marriage and grown-up area of the housewives interviewed. (p<0.001) 7. Heath KAP levels showed significant differences according to health insurance benificiary and the existence of patients in the family. (p<0.001). 8. Health KAP levels showed significant differences according to distance to government organizations, schools, distance to health facilities, telephone possession rate, television possession rate, newspaper reading rate and activities of Ban meeting and Women's club. (p<0.001) 9. Health KAP levels showed significant differences according to electric mass communication media such as television, radio and village broadcasting etc. and printed media such as newspaper, magazine and booklets etc., IEC variables such as individual consultation and husband-wife communication, however, there was no significance with group training. 10. Health KAP of the housewives showed close correlation with personal characteristics variables, i.e., education level (r=.5302), age (r=-.3694) grown-up area (r=.3357) and employment before marriage. In general, correlation of health knowledge level was higher than the levels of attitude or practice. In case of health concern and health insurance, correlation of practice level was higher than health knowledge level. 11. Health KAP levels showed higher correlation with community environmental characteristics, Ban meeting and activity of Women's club, however, no correlation with New-village movement. 12. Among IEC variables, husband-wife communication showed the highest correlation with health KAP levels and printed media, electric mas communication media and health consultation in order. Therefore, encouragement of husband-wife communication and development of training program for men should be included in health education program. 13. Mass media such as electric mass com. and printed media were effective for knowledge transmission and husband-wife communication and individual consultation were effective for health practice. Group training was significant for knowledge transmission, however, but not significant for attitude formation or turning to health practice. To improve health KAP levels, health knowledge should be transmitted via mass media and health consultation with health professionals and field health workers should be strengthened. 14. Correlation of health KAP levels showed that knowledge level was generally higher than that of practice and recognized that knowledge was not linked with attitude or practice. 15. The twenty-five variables effecting health KAP levels of housewives had 41 per cent explanation variances among which education level had great contribution (β=.2309) and electric mass com. media (β=.1778), husband-wife communication (β=.1482), printed media, grown-up area, and distance to government organizations in order. Variances explained (R²) of health KAP were 31%, 15%, and 30% respectively. 16. Principal variables contributed to health KAP were education level (β=.12320, β=.1465), electric mass comm. media (β=.1762, β=.1839), printed media, (β=.1383, β=.1420) husband-wife communication (β=.1004, β=.1067), grown-up area and distance to government organizations, in order. Since education level contributes greatly to health KAP of the housewives, health education including curriculum development in primary, middle and high schools must be emphasized and health science must be selected as one of the basic liberal arts subject in universities. 17. Variences explained of IEC variables to health KAP were 19% in total, 14% in knowledge, 9% in attitude, and 10% in health practice. Contributions of IEC variables to health KAP levels were printed media (β=.3882), electric mass comm media (β=.3165), husb-band wife com. (β=.2095,) and consultation on health (β=.0841) in order, however, group training showed negative effect (β=-.0402). National fund must be invested for the development of Health Program through mass media such as TV and radio etc. and for printed materials such as newspaper, magazines, phamplet etc. needed for transmission of health knowledge. 18. Variables contributed to health KAP levels through IEC variables with indirect effects were education level (Ind E=0.0410), health concern (Ind E=.0161), newspaper reading rate (Ind E=.0137), TV possession rate and activity of Ban meeting in order, however, health facility showed negative effect (Ind E=-.0232) and other variables showed direct effect but not indirect effect. 19. Among the variables effecting health KAP level, education level showed the highest in total effect (TE=.2693) then IEC (TE=.1972), grown-up city (TE=.1237), newspaper reading rate (TE=.1020), distance to government organization (TE=.095) in order. 20. Variables indicating indirect effects to health KAP levels were; at knowledge level with R²=30%, education level (Ind E=.0344), newspaper reading rate (Ind E=.0112), TV possession rate (Ind E=.0689), activity of Ban meeting (Ind E=.0079) in order and at attitude level with R²=13%, education level (Ind E=. 0338), activity of Ban meeting (Ind E=.0079), and at practice level with R²=29%. education level (Ind E=.0268), health facility (Ind E=.0830) and concern on health (Ind E=.0105). 21. Total effect to health KAP levels and IEC by variable characteristics, personal characteristics variables indicated larger than community characteristics variables. 22. Multiple Correlation Coefficient (MCC) expressed by the Personal Characteristic Variable was .5049 and explained approximately 25% of variances. MCC expressed by total Community environment variable was .4283 and explained approx. 18% of variances. MCC expressed by IEC Variables was .4380 and explained approx. 19% of variances. The most important variable effected to health KAP levels was personal characteristic and then IEC variable, Community Environment variable in order. When the IEC effected with personal characteristic or community characteristic, the MCC or the variances were relatively higher than effecting alone. Therefore it was identified that the IEC was one of the important intermediate variable.

• 한국직업건강간호학회지
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• 제13권1호
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• pp.5-18
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• 2004

This study aims to investigate the use state of the health service computerization system in the occupational nursing field and the occupational nursers' satisfaction level, and provide basic data to promote the development of the health service computerization system for the nursing field. For this study, a questionnaire was provided to 118 occupational nurses who belong to Busan and Gyeongnam branches of KAOHN(Korean Association of Occupational Health Nurses) for 2 months (from Dec. 1, 2002 to Jan. 31, 2003). A tool of Choi Yong-Heui(2000) was used to investigate the satisfaction level of using the health service computerization system. The collected materials were analyzed in real number and percentage, average and standard deviation, t-test and ANOVA by using the SPSS WIN 10.0 program. This study is summarized as follows: 1. The average age was $31.99{\pm}5.58$ old in this study. The married were 54.2%. Participants who graduated from a junior college was 76.9%. The average service period was $4.48{\pm}4.68$ years. In service types, 79.7% of participants served in a health care center. The average service period was $3.22{\pm}2.89$ years. The service place which had 1000 workers or more was 35.6%. 2. Only 20.3% of participants in this study had a computer use education. 3. The field who participants used mostly was communication/internet, $3.29{\pm}.85$ hours in average. 4. 97.1% of occupational fields had computers and peripheral devices: 71.4% in pentium computer, 42.8% in the hard disk capacity of 20-29GB, 60.0% in 15 inch monitors, 86.2% in printers, 18.1% in digital cameras, 12.4% in LAN, and 9.5% in scanners. 80.1% of the occupational fields which were objects of study could use communication. 5. The occupational fields which did not introduced the health service computerization system were 62.8%. The main cause was attributable to entrepreneurs' insufficient recognition 66.6%. 51.5% of the entrepreneurs did not have an introduction plan. 37.2% of participating companies had the health service computerization system. 56.4% of them introduced it since the year 2000. 81.6% of the introduction motivation aimed to the efficiency of health service. The most issue upon introduction was insufficient understanding of a person in charge - 25.6%. The in-house development of the system covered 56.4%. 61.5% of the participants accepted their demands from the first stage of development. The direct effect of computerization showed the increase of 25.9% in the quickness and continuity of service treatment, and 25.9% in the serviceability of statistical treatment. 6. 22.0% of the participants had a computerization system use education. 69.2% of them had a in-house education. An educational method by nurses who used the computerization system was 76.9%. 92.3% of the education was helpful for practical duties. 7. An analysis of the computer use by health service fields showed that the medicine management in a health management field was 15.9%. the work environment measuring management in a work environment filed was 32.9%. the employment. general and special examination management in a heal th management field was 61.1 %. the various reports management in an administrative field was 64%. the health education data preparation management in an educational field was 58.0%. and the medicine and expendables management in an equipment management field was 51.6%. An analysis of the computerization system use showed that the various statistical data manage in a health management field was 13.0%. the work environment measuring management in a health management field was 34.8%. the personal disease management in a health management field was 51.9%. the heal education data preparation management in an educational field was 54.5%. and the equipment management of health care centers in an equipment management field was 52.6%. 8. 31.6% of the participants wanted that health service computerization system would include the generals of health services. 42.4% of the participants thought that first of all. the aggressive interest and investment of employers were required to build the health service computerization system. 9. The participants' satisfaction level on the computerization system use was $3.51{\pm}.57$ points. An analysis by each factor showed $3.62{\pm}.68$ points in a service change factor. $3.15{\pm}.63$ points in a computer program use factor, and $3.45{\pm}.71$ points in a continuous computerization use factor. 10. An analysis of the computerization system use by general characteristics of participants showed that the married (p = .022) had the satisfaction level higher than the unmarried. 11. The satisfaction level of the computerization system use by participants' computer use ability tended to be higher in proportion to the increase of computer use abilities in spreadsheet (F=2.606. p=.048). presentation (F=3.62. p=.012) and communication/internet(F=2.885. p=.0321. Based on the study results mentioned above. I will suggest as follows : The nationwide enlargement and repetition study is required for occupational nurses who serve in occupational nursing fields. The computerization system in a health service field is inferior comparing with other fields. The computerization system standard by business types and characteristics should be prepared through employers's aggressive participation and national support. Therefore various statistical data which occurs in occupational fields will be managed systematically and efficiently. A regular and systematic computer education plan for occupational nurses in charge of health services in the filed is urgently required to efficiently manage and improve the health of on-site workers.