• Industrial Engineering and Management Systems
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• v.14 no.4
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• pp.347-371
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• 2015

A hybrid procedure based on multi-Criteria Satisfaction Analysis (MUSA) and a Network Data Envelopment Analysis (NDEA) is proposed to evaluate the relative efficiency of customer services in bank branches. First, a three-stage process including sub-processes such as customer expectations, customer satisfaction, and customer loyalty, is defined to model the banking customer services. Then, fulfillment of customer expectations, customer loyalty level, and the customer satisfaction degree are measured and quantified through a multi-dimensional questionnaire based on customers' perceptions analysis and MUSA method, respectively. The customer services scores and the other criteria such as mean of employee evaluation score, operation costs, assets, deposits, loans, number of accounts are considered in network three-stage DEA model. The proposed NDEA model is formed based on multipliers perspective, output-oriented, and constant return to scale assumptions. The proposed NDEA model quantifies and assesses the total efficiency of main process and assigns the efficiency to customer expectations, customer satisfactions, and customer loyalties sub-processes in bank branches. The whole procedure is applied on 30 bank branches in IRAN. The proposed approach can be used in other organizations such as airports, airline agencies, urban transportation systems, railway organizations, chain stores, chain restaurants, public libraries, and entertainment centers.

• Journal of Internet Computing and Services
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• v.15 no.6
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• pp.99-106
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• 2014

Generation and analysis methods have been proposed in recent years, such as using a natural language and formal language processing, artificial intelligence algorithms based knowledge model is effective meaning. its semantic based knowledge model has been used effective decision making tree and problem solving about specific context. and it was based on static generation and regression analysis, trend analysis with behavioral model, simulation support for macroeconomic forecasting mode on especially in a variety of complex systems and social network analysis. In this study, in this sense, integrating knowledge-based models, This paper propose a text mining derived from the inter-Topic model Integrated formal methods and Algorithms. First, a method for converting automatically knowledge map is derived from text mining keyword map and integrate it into the semantic knowledge model for this purpose. This paper propose an algorithm to derive a method of projecting a significant topic map from the map and the keyword semantically equivalent model. Integrated semantic-based knowledge model is available.

• Journal of KIISE:Software and Applications
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• v.31 no.10
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• pp.1276-1285
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• 2004

A web-based model for implementation of mobile compliance analysis system for software contents is proposed. It is said that the content is compliant if the content can be executed properly in mobile environment. The mobile compliance analysis of contents is very important because contents can't be serviced if they arc not proper for mobile environment. The categories of mobile compliance analysis for software contents are proposed. The model of this paper uses the Factory Method pattern and the Facade pattern. The workflow of the s${\gamma}$stem is described through collaborations of classes in the model. As a case study, core Java APIs for implementation of the model arc represented and the mobile compliance analysis system for HDML contents has been built. The model is flexible so that it is easy to add new modules or remove some modules for contents analysis. Although the model is based on the JSP and Java beans, it can be expanded to support any other programming technique such as EJB.

• Proceedings of the Computational Structural Engineering Institute Conference
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• 2008.04a
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• pp.96-99
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• 2008

When the design modification is occurred, at present, design process based on 2-D spend more time and effort than that based on 3-D to modify related structural details. To improve and develop these processes, therefore, the design possibility of civil structures based on virtual model of 3-D must be investigated. We designed reinforced concrete pier of 3-D model, containing parameters. The parameters was defined as structural details like area of the section, reinforcement specification for design modification and structural analysis. In this paper, we researched about the processes modeling of reinforced concrete bridge pier based on parameters, the extracting data from the virtual model of 3-D, and the reflection of data to virtual model throughout structural analysis.

• Journal of Mechanical Science and Technology
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• v.19 no.3
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• pp.743-755
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• 2005

Human Sensibility Engineering System (HSES) has been applied to product development for customer's satisfaction based on ergonomic technology. The system is composed of three parts such as human sensibility analysis, inference mechanism, and presentation technologies. Inference mechanism translating human sensibility into design elements plays an important role in the HSES. In this paper, we propose a rule-based inference model for HSES. The rule-based inference model is composed of five rules and two inference approaches. Each of these rules reasons the design elements for selected human sensibility words with the decision variables from regression analysis in terms of forward inference. These results are evaluated by means of backward inference. By comparing the evaluation results, the inference model decides on product design elements which are closer to the customer's feeling and emotion. Finally, simulation results are tested statistically in order to ascertain the validity of the model.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2003.09a
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• pp.224-227
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• 2003

The Intrsuion Detecion Systems(IDS) are required the accuracy, the adaptability, and the expansion in the information society to be changed quickly. Also, it is required the more structured, and intelligent IDS to protect the resource which is important and maintains a secret in the complicated network environment. The research has the purpose to build the model for the intelligent IDS, which creates the intrusion patterns. The intrusion pattern has extracted from the vast amount of data. To manage the large size of data accurately and efficiently, the link analysis and sequence analysis among the data mining techniqes are used to build the model creating the intrusion patterns. The model is consist of "Time based Traffic Model", "Host based Traffic Model", and "Content Model", which is produced the different intrusion patterns with each model. The model can be created the stable patterns efficiently. That is, we can build the intrusion detection model based on the intelligent systems. The rules prodeuced by the model become the rule to be represented the intrusion data, and classify the normal and abnormal users. The data to be used are KDD audit data.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.4
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• pp.77-83
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• 2013

This study is to develop a mathematical analysis model to grasp the behaviors of cartels. Cartels are formed tacitly and cause tremendous damage to consumers in modern society which is composed of advanced industry structure. The government authorities have instituted the leniency programs to respond cartels. However, cartels will continue unless there are legal sanctions against cartels based on an accurate analysis of leniency programs. The proposed cartel equilibrium analysis model is a mathematical behavior model which is based on the existing methods and the prison's dilemma of game theory. Therefore, the model has a form of pay off matrix of two players. We use a iterated polymatrix approximation (IPA) method to deduct a Nash equilibrium point. The model is validated by an empirical analysis as well.

• Proceedings of the Computational Structural Engineering Institute Conference
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• 2004.04a
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• pp.25-32
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• 2004

In this proposed work new finite element model for multi-delaminated plates is proposed. In the current analysis procedures of multi-delaminated plates, plate element based on Mindlin plate theory is used in order to obtain accurate results of out-of-plane displacement of thick plate. And for delaminated region, plate element based on Kirchhoff plate theory is considered. To satisfy the displacement continuity conditions, displacement vector based on Kirchhoff theory is transformed to displacement of transition element. The numerical results show that the effect of delaminations on the modal parameters of delaminated composites plates is dependent not only on the size, the location and the number of the delaminations but also on the mode number and boundary conditions. Kirchhoff based model have higher natural frequency than Mindlin based model and natural frequency of the presented model is closed to Mindlin based model.

• Structural Engineering and Mechanics
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• v.73 no.3
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• pp.287-302
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• 2020

This investigation deals with a size-dependent coupled thermoelasticity analysis based on Green-Naghdi (GN) theory in nano scale using a new modified nonlocal model of heat conduction, which is based on the GN theory and nonlocal Eringen theory of elasticity. In the analysis based on the proposed model, the nonlocality is taken into account in both heat conduction and elasticity. The governing equations including the equations of motion and the energy balance equation are derived using the proposed model in a nano beam resonator. An analytical solution is proposed for the problem using the Laplace transform technique and Talbot technique for inversion to time domain. It is assumed that the nano beam is subjected to sinusoidal thermal shock loading, which is applied on the one of beam ends. The transient behaviors of fields' quantities such as lateral deflection and temperature are studied in detail. Also, the effects of small scale parameter on the dynamic behaviors of lateral deflection and temperature are obtained and assessed for the problem. The proposed GN-based model, analytical solution and data are verified and also compared with reported data obtained from GN coupled thermoelasticity analysis without considering the nonlocality in heat conduction in a nano beam.

• Journal of Institute of Control, Robotics and Systems
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• v.14 no.2
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• pp.111-117
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• 2008

This paper presents a new continuation-based quasi-steady-state(CQSS) time-domain simulation algorithm incorporating a multiplicative aggregated load model for power systems. The authors' previous paper introduced a CQSS algorithm, which has the robust convergent characteristic near the singularity point due to the application of a continuation method. The previous CQSS algorithm implemented the load restoration in power systems using the exponent-based load recovery model that is derived from the additive dynamic load model. However, the reformulated exponent-based model causes the inappropriate variation of short-term load characteristics when switching actions occur, during time-domain simulation. This paper depicts how to incorporate a multiplicative load restoration model, which does not have the problem of deforming short-term load characteristics, into the time simulation algorithm, and shows an illustrative example with a 39-bus test system.