• International Journal of Quality Innovation
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• v.7 no.2
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• pp.19-49
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• 2006

Due to the globoal economic effect, Taiwan's small and medium-sized enterprise (SME) is much threatened by China. Since remarkable advances have being made in information technology, taking competition advantage for an enterprise has become a very important issue when facing rigorous global competition. However, the business of the enterprise starts with finding the customers' demands, and ends with fulfilling customers' demands. Therefore, in order to increase competition advantage for SME, the customer management must be effectively strengthened, especially by increasing customer satisfaction and maintaining good relationship with the customer. This is the key for an enterprise leading to success. The purpose of this study is aiming to discussing the relational analysis between customer and SME by viewing the four aspects of customer relationship management (CRM), which are relation marketing, customer service, customer value, and customer satisfaction. Moreover, this research will perform an empirical analysis on CRM for a typical small and medium-sized company so as to grasp its real definition and enterprises' demands. The conclusions will be drawn from our literature survey and practical experience as well as site investigation. Recommendations are evolved from discussing the interaction between customers and enterprises in improving their constructing factors and increasing benefits and values.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.12
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• pp.5776-5785
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• 2012

Government bodies offer various policies and programs to support small and medium sized enterprise. There's no only one business firm's performance model for the management performance assessment for the government's supporting and/or resupporting program. However assessment factor had been supposed to manage for the enterprise. Current assessment standards, that is Business Innovation Small and Medium sized firm Certification Model, Technology Innovation Small and Medium sized firm Certification Model, Productivity Management System Certification Model, Small and Medium Sized Firms of Korea Federation of Banks, and Business Performance of the State Owned Enterprise would be collected and then develop performance assessment model for the start-ups small and medium sized firms.

• Journal of the Korea Safety Management & Science
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• v.9 no.1
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• pp.133-144
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• 2007

Quality management has been applied to the industry for strengthening the competitiveness regardless of the size of company. However, it has been argued that the operational models for quality management used in the large-sized enterprise could not be applied to the small & medium-sized enterprise (SME) directly. This paper analyzes the states and outcomes of movements for quality innovation in the SME and tries to give some suggestions for improving and spreading the movements within the framework of the cooperation with the large sized company. Survey results show that the preferable quality movements depends on the size of company. Especially, the Single PPM movement is most preferable in the SME. It contributes th decreasing the fraction defective and to vitalizing the communication and cooperation between large-sized company and SME.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.2 no.1
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• pp.133-151
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• 2007

In the era of 21st new century. reinforcement of regional competitiveness by establishing innovation system is taking its place of main small and medium sized enterprise policies in major developed countries. The model of regional balanced development for promoting small and medium sized enterprise is a main frame of governmental small and medium sized enterprise policies. which complements national innovation process. And in the level of local area, the model is regional network system, molded in the process of induction, application, modification, proliferation of new technologies and knowledge by local businessman and innovators. This study focused on the strategy development for small and medium sized businesses to increase local competitive power, in terms of regional balanced development. In order to find the real problems and improvement alternatives for local competitive power, this study both reviewed the common strategies and action programs advanced in developed countries for small businesses, and did research on the current economic conditions in local area. Based on the lessons from foreign cases and the analysis of the current situations in small business in local area, the study suggested the model of regional balanced development for promoting small and medium sized enterprise including formation of innovation network system through the invitation of leading firms in the area, industry-university partnerships, and development and attraction for small and medium sized businesses.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.54
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• pp.145-153
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• 2000

The importance of reliability information management for an effective product quality management has been increased. Reliability management requires many different kinds of human and technical expertise and cost over the various discipline in the organization. However, it is difficult task to set up appropriate and effective life data analysis because of lacking engineers with reliability knowledge, statistical background and of funds in small and medium-sized enterprise. It is needed to develop a low cost implementation architecture of reliability information supporting system for small and medium-sized enterprise under web environment. In this paper, research efforts are presented to solve such problems of small and medium-sized enterprise under web environment.

• Journal of Fisheries and Marine Sciences Education
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• v.28 no.5
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• pp.1244-1257
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• 2016

Recently, the export for SMEs is the main issue as the successful key for enterprises. For this reason, Many SMEs want to try the export and the supports are provided by government. This phenomenon reflects that the export should be necessary to SMEs, even other enterprises. This study analyzes 6 enterprises (Enterprise of middle standing: 2, SMEs:4) to research the main factors for export using the interview and survey. The result provides 5 implications for the export of SMEs in Busan Region. In summary, we can provide 3 main proposes for the export of SMEs. 1) The differentiation of various support that can be a real help to SMEs, 2) The differentiation of education on exports. 3) The simplification for the complex administrative procedures about export.

• Journal of Arbitration Studies
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• v.32 no.1
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• pp.93-110
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• 2022

Korea, a resource-scarce country, has been undergoing export-led economic growth in the form of processing and intermediary trade for the past several decades. In Korea, which has an export-led economic structure centered on processing trade, the export economy precedes the domestic economy, so Korea's monthly export performance has been used as an important indicator of economic indicators in itself. In recent decades, small and medium-sized enterprises (SMEs), which account for 99% of the total number of domestic enterprises, account for about 35% of exports as of 2021. In this study, from the viewpoint of emphasizing the export contribution of SMEs, the Small and Medium-sized Enterprise Export Business Index is developed based on the actual export performance of SMEs, through which this paper could present alternative index differentiated from the existing Business Survey Indexes.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.353-358
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• 1998

This paper describes the reasons for enterprises to implement the ISO 14001 standard, the definition of a small-and-medium sized enterprise in Taiwan, characteristics of the small-and-medium sized enterprises, the problems faced by the enterprises exporting their products and the implementation of ISO 14001 standard for the small-and-medium sized manufacturing industries in Taiwan.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.37 no.4
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• pp.54-62
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• 2014

This paper is present the Technology Orientation affects to Enterprise Management Performance. In order to carry out this research, we obtained 212 survey sheets and inspected ten assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factor of Technology Orientation, research development activity, affects to all factor of Enterprise Management Performance significantly. Second, the factor of Technology Orientation, research development environment, only effect on the technology performance. Third, research development ability is affect to technology performance and new product performance that factor of Enterprise Management Performance. Finally, technology industrialization ability isn't affects to Enterprise Management Performance significantly. Based on the results, we are recommendations for small and medium-sized manufacturing enterprises.

• Journal of Distribution Science
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• v.13 no.7
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• pp.53-61
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• 2015

Purpose - This research analyzes overseas expansion support systems for small- and medium-sized enterprises in Germany and Japan. Germany and Japan have developed overseas expansion support policies for such enterprises. The study then explores the implications for Korea and its local governments. Research design, data, and methodology - We did a comparative analysis of Japan and Germany and their support for overseas expansion of small and medium companies. Data were mainly collected from the Ministry of Economy, Trade and Industry (Japan) and the Germany Trade and Invest (Germany) agency through statistics and literature surveys, and analysis studies. Results - First, human resources cultivation and funding support policies, which both Germany and Japan use as part of small- and medium-sized enterprise policies, should be modified to Korean circumstances and to reflect its own small- and medium-sized enterprise support needs. Second, both the German policies that support overseas expansion of small- and medium-sized enterprises and those of Japan's include the philosophy and methods that put an emphasis on these enterprises, despite the fact that there are big differences in the overseas policies in these two countries. Third, German and Japanese governments are embracing the idea that small- and medium-sized enterprises are key to their national economies and implementing policies based on the ratio occupied by these enterprises in the domestic consumption or GDP. In other words, Germany and Japan consider small- and medium-sized enterprises as central to their nation's industry, and assess them as economic industry that should definitely exist for the continued survival of big businesses, and not just as merely supplemental to big business. Fourth, whereas Germany emphasizes support to product exhibition in its overseas expansion support policies, Japan is providing integrated support containing foreign direct investment to small- and medium-sized enterprises. Fifth, there are differences in the overseas expansion support in Germany and Japan in terms of their support to big business. Whereas Germany considers support to big business unnecessary, Japan is implementing active support policies to areas corresponding to big business. Korea will have to benchmark the policies of Germany and Japan, and decide whether or not to give full support to small- and medium-sized enterprises, while excluding areas supporting big business. Conclusions - Based on this analysis of German and Japanese overseas expansion support policies, we need to choose the policies that will engender a solid outcome and derive modified policies for the circumstances of Korea. Additionally, we can use the comparison of the overseas support policies of Japan and Germany to choose small- and medium-sized enterprise overseas expansion support policies for Korea. However, we cannot provide specific overseas support policies by industry. This point will be referenced as a limitation of this study. In future research, we expect that some researchers will take an empirical approach to exploring Korean overseas expansion support through collecting cases of overseas support policies and interviewing policy authorities.