• 산업경영시스템학회지
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• 제30권3호
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• pp.82-88
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• 2007

Service engineering is a new discipline which aims at basically understanding of service and a concrete methodology using engineering approach for service design. In this paper is introduced the serviset graph [7] which is a comprehensive concept to represent service products, processes, and operation activities. The proposed concept is a degree of commonality index in a service product in order to deal with service mass customization using the input-output analysis in economic model.

• 복식문화연구
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• 제20권1호
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• pp.1-17
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• 2012

The purposes of this study were to analyze factors of mass customization for hair salon's customers and to identify the differences among groups segmented by mass customization level. The self-administered questionnaire was used for data collection. The respondents were 423 women using hair salons. Factors of hair salon's mass customization implementation were sanitary condition & hair salon's staff, hair styling technique, communication service, tangible service, monetary support, convenience service, and visible service. Hair salon's customers were categorized into the high-level of needs group, the middle-level of needs group, and the low-level of needs group. The high-level of needs group consisted of university students or women with a higher education or higher income. This group selected beauty salons by the promotion or advertisements, preferred their own unique hair style or a little-fashionable hair style, and showed a lower level of patronage. The middle-level of needs group consisted of university students or women with a higher education or higher incomes. They selected hair salons by service prices, preferred a basic hair style, and showed a midium level of patronage. The low-level of needs group consisted of women with lower education or lower income. They selected beauty salons by career of hair dressers or the promotion or advertisement, preferred highly fashionable hair style, and showed high level of patronage.

• 벤처창업연구
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• 제10권1호
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• pp.167-174
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• 2015

본 연구를 통하여 스마트 환경에서 고객 맞춤 및 서비스가 지향하는 개인화 방향성에 대해 고찰 하였다, 또한 스마트 환경은 산업구조를 공급자 중심에서 소비자 중심으로, 제품 생산 중심의 제조업에서 서비스와 마케팅이 융 복합된 서비스업으로 변화하고 있다는 측면도 살펴보았다. 가치 창출의 구조가 바뀜으로써 기업 전반에서도 새로운 비즈니스 모델 창출로 인한 차별화된 경쟁력을 갖추기 위해 고객의 니즈에 중요한 가치를 두고 있다. 고객 맞춤 및 서비스의 핵심 이슈는 대량 체제에서 가능한 저렴한 비용을 유지하면서 어떻게 고객이 원하는 다양한 제품을 공급할 수 있느냐는 것이다. 본 논문에서는 스마트환경에서 고객맞춤 제품 및 서비스를 지향하는 기업들이 필요로 하는 신제품 개발 전략으로 크라우드 소싱 마케팅, 디지털 체험 기술, 추천 시스템, 3D 프린팅 기술, 유연 생산 시스템, UX(User eXperience)의 관점의 PSS(Product-Service Systems)을 제안한다.

• 한국동물위생학회지
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• 제30권4호
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• pp.551-555
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• 2007

A slaughtered 3 years old cow was diagnosed as bovine leukosis by postmortem inspection, agar gel immunodifusion (AGID) test, and polymerase chain reaction (PCR). It showed no special clinical signs except emaciation. Grossly, we observed enlargement of mediastinal and pelvic lymph nodes, and tubercle -like mass on pleura and lung surface, and masses on right atrium and ventricle.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2022년도 춘계학술대회
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• pp.441-442
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• 2022

본 연구는 자율운항선박 운용에 따른 선박사고 발생 시 선박사고 단계 구분에 따른 사고대응 지원정보를 제공하는 자율운항선박 사고대응 지원서비스의 설계와 운영소프트웨어 개발에 대한 연구이다.

• 대한두경부종양학회지
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• 제31권1호
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• pp.31-33
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• 2015

The extranodal non-Hodgkin lymphoma is uncommonly occurred in larynx, accounting for less than 1% of all laryngeal neoplasm. In general, the laryngeal lymphoma is appeared as submucosal mass without mucosal ulceration and is most commonly found in supraglottis. The primary laryngeal lymphoma constitute a diagnostic challenge because they are characterized by absence of clinical and gross differential criteria, compared with squamous cell carcinoma (SCC). We encountered a 74-year-old man with hoarseness and lump sensation in the throat. On direct laryngoscope, multiple ulcerative and exudative mass in glottis and supraglottic areas were observed. The patient was finally diagnosed as large B-cell lymphoma through the laryngeal microsurgery. He received radiation therapy and there is no evidence of recurrence. Although the laryngeal mass has superficial mucosal change, primary laryngeal lymphoma must be included in the differential diagnosis.

• 복식
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• 제59권1호
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• pp.146-158
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• 2009

The purpose of this study was to identify hair salon's implementation strategies and current service condition for mass customization. The questionnaire was composed of 82 questions. 115 hair salon's directors were subjects of this study. The results were as follows: Hair salon's mass customization strategies were categorized into 6 factors such as staff's technique, communication service, electronic products, monetary support, man-to-man service, and dissatisfaction removal service. Hair salons were categorized into 2 groups of a high implementation group and a low implementation group. A high implementation group had a higher monthly sales and more regular customers and staff. The hair salons were franchises and were more spacious in the high group. They were located at fashion street, department store, or outlet mall, and offered fashionable hair styles. However, a low implementation group had a lower monthly sales and less regular customers and staffs. The size of hair salon was small in the low group. They were located in residential areas and offered basic hair styles.

• 한국안전학회지
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• 제28권1호
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• pp.1-5
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• 2013

In this paper, the finite element analysis using ADINA has performed to investigate an accident that a man's head was damaged by the falling object. The simulation condition has defined by the point of forensic medicine view and the CCTV image analysis. From the CCTV image analysis, we expected that the sphere diameter of object is 15cm and object color is white. Assuming the falling mass is the ice mass, the results of the ADINA simulation show that a man's head can be broken by the falling ice mass.

• ETRI Journal
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• 제20권2호
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• pp.115-132
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• 1998

This paper proposes an extended service filtering technique to prevent overload in service control point (SCP) due to televoting (VOT) or mass calling (MAS) services with the heavy traffic characteristics. Also, this paper compares this extended technique with the existing overload control techniques, and calculates steady state call blocking probabilities in intelligent network (IN) under overload conditions. The proposed technique considers SCP overload and IN Capability Set (CS)-1 services (such as VOT or MAS service) that have to use the specialized resources of intelligent peripheral (IP). This technique uses first an activating step in which SCP requests service filtering to service switching point (SSP). Then, in the filtering step, SSP sends filtering results to SCP periodically or each N-calls. Also, when filtering time-out expires, SSP stops service filtering, and sends service filtering response to SCP in the deactivating step. This paper applies this technique to VOT/MAS service, and calculates SCP and SSP-IP (circuit) call blocking probabilities by using an analytical VOT/MAS service model. With the modeling and analyzing of this new technique, it shows that this technique reduces the traffic flow into SCP from SSP and IP prominently.

• 한국정보시스템학회지:정보시스템연구
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• 제24권2호
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• pp.163-188
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• 2015

Purpose The healthcare services have drawn so much public attention, and many organizations such as schools and companies require the individuals to undergo the periodic health examination. In general, however, the mass health examination services are not managed in systematic way, and both examinees and medical staffs often experience much inconvenience while preparing, undergoing and managing the services. To address such problems, this paper aims to design the Health Examination Management System (HEMS), an integrated management system for mass health examination operations management, and implement its prototype. Design/methodology/approach First of all, HEMS enables the medical staffs to efficiently collect and manage the examination result data by supporting examination service management. Second, the users can efficiently analyze the cause-and-effect relationships among the examination items by using the visualization tool of HEMS based on the cluster heat map. Finally, the HEMS provides the operational supports for evaluating and managing the service performances. Findings The HEMS indicates that the conventional operations management approaches can be incorporated into the mass health examination services, and it is expected that the proposed system enables the examinees and the medical staffs to participate in such services in more efficient way.