• 한국식생활문화학회지
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• 제10권4호
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• pp.327-337
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• 1995

The purposes of this study were to: (a) identify college students' patronage behaviors, (b) develop an instrument measuring the attitudes of University Students towards university foodservices management practices, (c) determine university students' attitude towards the four types of university foodservices, and (d) provide recommendations on marketing strategies for university foodservice. Questionnaires were hand delivered to 600 Yonsei University students by designated coordinators. A total of 549 questionnaires were usable; resulting in an 93.3% response rate. The survey was conducted between November 28 to December 4, 1995. Statistical data analysis was completed using the SAS Programs for descriptive analysis, T-test, ${\chi}^2$ test, ANOVA, Factor Analysis and Stepwise Multiple Regression. Most (88.3%) of students were patronizing university foodservices for lunch. Underground student foodservice (40.1%) and Restaurants outside the campus (33.7%) were primarily used for lunch and dinner respectively. Eighty six percent of university students had 1 to 2 meals per day at university foodservices. The reasons given by students for patronizing university foodservices were as follows: location, time, price, menu, taste. Most of the respondents were least satisfied with hygiene, taste, menu and atmosphere. Data indicated strong support for eight priori dimensions in terms of food, menu, atmosphere, hygiene, employee attitude, facilities and convenience. After the factor analysis, price, fast service and foodservice location attributes were rearranged, combined and created a new dimension called as 'access'. Three dimensions in terms of menu, hygiene, convenience were important to students although performance was perceived as poor through importance-performance analysis. Most of students were not satisfied with all four types of university foodservices. In terms of food quality and price which university foodservices offer, most of respondents were moderately satisfied. According to multiple regression analysis, 93.31% of the variance respondents' satisfaction score could be explained by food, menu, price, atmosphere, hygiene, employee attitude, facilities, and convenience dimensions.

• 한국콘텐츠학회논문지
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• 제19권3호
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• pp.223-235
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• 2019

본 연구는 ZMET을 이용하여 한국 꽃꽂이교육 관광콘텐츠 설계 및 마케팅 전략 도출을 위한 방한 중국인 관광객의 참여동기 파악에 목적을 두고 있다. 꽃꽂이교육 관광콘텐츠에 참여한 10명의 방한 중국인 관광객을 대상으로 한 조사 결과, '성취감을 얻는', '한국문화를 탐방하는', '선생님의 서비스가 좋은', '전문성이 강한', '함께 하는', '함께 교류하는', '함께라서 든든한', '중국에서 없는', '중국보다 좋은', '치유되는', '행복과 사랑을 느끼는', '예술적인 접근이 쉬운', '인생샷이 기록되는', '인테리어가 예쁜', '디자인이 특별한', '설레고 기대되는', '자연과 가까워지는', '일상을 예쁘게 장식하는' 18개의 참여동기 구성개념이 도출되었고 이를 연관시켜 도출된 공유개념도의 핵심 구성개념은 '성취감을 얻는', '한국문화를 탐방하는', '선생님의 서비스가 좋은', '전문성이 강한' 4개이다. 이를 바탕으로 향후 한국 꽃꽂이교육 관광콘텐츠의 설계 및 마케팅 전략에 있어 난이도 조절이 가능한 커리큘럼 개설, 방한 중국인이 선호하는 부가적 한국문화 체험 기회제공, 플로리스트의 다각도 자기개발 등이 필요하다는 것을 확인하였다.

• 한국프랜차이즈경영연구
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• 제11권2호
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• pp.17-22
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• 2020

Purpose: As consumers have difficulty in brand choice due to excessive information, using brand popularity as an advertising cue (e.g., Sales No. 1, Hit Product) has been getting more attention as an effective curation strategy for decreasing consumers' cognitive efforts. Accordingly, recent studies empirically demonstrate that consumers tend to prefer and choose a brand with a popularity cue and offer a useful information regarding how to use a popularity cue in marketing communication. However, extant research has mainly focused on investigating the impact of "brand popularity in a domestic market" on consumer behaviors. Thus, little is known about the effect of "brand popularity in a foreign market" on local consumers' decision-making process. Given that domestic consumers tend to purchase imported products from overseas countries, it can be meaningful information for global companies. Therefore, this research derives and tests the five hypotheses to examine how local consumers respond to brand popularity in a foreign market as an advertising cue. Specifically, it tests the three hypotheses regarding the direct and indirect effects of brand popularity in a foreign market on risk perception and purchase intention. Then, it tests two additional hypotheses about moderating effects of psychic distance on the relationship between brand popularity and risk perception as well as on the relationship between brand popularity and purchase intention. Seventy participants are exposed to an advertisement for an Indian cosmetic brand using a popularity cue in Indian market and answer the questions about brand evaluation. For data analysis, regression analysis is employed. The findings of this research show that perceived brand popularity lowers local consumers' perceived risk with a foreign brand. However, perceived brand popularity does not have a direct impact on purchase intention while it has an indirect effect through perceived risk. Meanwhile, psychic distance moderates the effect of perceived brand popularity on perceived risk level, but it has no impact on the relationship between brand popularity and purchase intention. This research is one of the first studies that demonstrate the positive impact of brand popularity in a foreign market on a local consumer's purchase decision, and it shows the effect can be moderated by psychic distance.

• 패션비즈니스
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• 제27권4호
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• pp.38-49
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• 2023

Fashion vertical platforms offer various content and events to consumers and have established a strong customer base. Especially, they cater to the sensibilities of young customers. This study analyzed the characteristics of a sensuous fashion vertical platform, which enhances expertise and provides customized services. In addition, this study aimed to find out whether consumer innovation modulates the relationship between fashion vertical platform, platform satisfaction, and continuous shopping intention. An online survey was conducted targeting consumers in their 20s and 30s who had experience using fashion vertical platforms, and 222 samples were analyzed. Factor analysis and structural equation model were analyzed using the SPSS 29.0 and Smart-PLS. Smart-PLS analysis results showed that exclusivity, convenience and informativeness did not directly affect continuous shopping intention but showed a complete mediating effect through platform satisfaction. Both the high and low innovative groups demonstrated significant effects of exclusivity on platform satisfaction, and platform satisfaction showed significant effects on continuous shopping intention. A high level of innovation among the consumers showed significant mediating effects on exclusivity, personalization, and continuous shopping intention, as reflected by information on platform satisfaction, and low level of innovation among the consumers showed significant effect on convenience. This study's findings highlight the importance of enhancing exclusivity, convenience, informativeness, and esthetics in fashion vertical platforms, and improving platform satisfaction. These findings will be used to develop marketing strategies that can lead to continuous shopping intentions and provide opportunities for the industry.

• The Journal of Asian Finance, Economics and Business
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• 제9권3호
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• pp.265-274
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• 2022

MSMEs in the food and beverage industry play a critical role in the Indonesian economy since they account for the majority of the manufacturing sector's GDP. Despite its importance, it is unable to compete on a worldwide scale due to a lack of technological adoption. As a result, the purpose of this study is to look into the concerns and challenges that F&B MSMEs have when it comes to technology adoption. An online survey of 626 MSMEs and in-depth interviews as well as focus groups with diverse stakeholders from four provinces, namely West Java, East Java, South Sulawesi, and North Sumatera, provided the data for this study. To be thorough, the approach used in the study is based on the Technology, Organization, and Environment (TOE) framework. According to the findings, the majority of MSMEs use technology for marketing and sales, mainly through e-commerce. Meanwhile, for a variety of reasons, most of them continue to rely on traditional and semi-automatic technologies for production. According to the TOE framework, MSMEs lack those three parts of the technology adoption framework, particularly the environmental aspect, which is mostly due to a lack of cooperation among stakeholders. Finally, as a policy proposal, we offer a comprehensive technology adoption strategy based on the findings through an integrated MSMEs development information system including many important stakeholders.

• 복식문화연구
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• 제31권3호
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• pp.361-378
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• 2023

This research not only determined the preference of fashion brand distribution channels of active Korean and Chinese seniors who became major consumers in the fashion industry, but also analyzed the effect on these preferences and choices of distribution channels depending on personal consumption characteristics and differences between the two groups. Data was collected by a professional survey firm. SPSS 24.0 and AMOS 24.0 were used for empirical analysis, and frequency analysis, multiple response analysis, EFA, reliability analysis, CFA, SEM, and multiple-group comparison analysis were performed. As a result of multiple response analysis, the offline channel was revealed as the preferred fashion distribution channel for active Korean and Chinese seniors; the second most popular was the online channel. The results of multiple-group comparison analysis reveal differences between two groups in seeking emotional consumption via the offline channel; the effect was only evident for active Korean seniors. A difference in seeking emotional consumption via preference for online channel also existed, but only for active Chinese seniors. For these reasons, marketers targeting active Korean seniors will be effective to not only offer brand information by fashion display to let seniors understand the fashion brand, but also to have brand events to form positive emotions toward the fashion brand. Moreover, targeting active Chinese seniors will be necessary to transmit brand sensibility by utilizing metaverse marketing comprising various factors, so that consumers can enjoy the fashion brand.

• 한국병원경영학회지
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• 제29권2호
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• pp.18-36
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• 2024

This study delved into the complex nature of medical services as experience goods and trust services, investigating the profound impact of online word-of-mouth on medical consumers' decisions to visit hospitals. Considering the restrictive legal framework for medical advertising, consumers are increasingly dependent on unrestricted sources of information like online reviews. This research aimed to provide empirical evidence for the significant role online word-of-mouth plays in hospital selection. Utilizing data from Naver reviews, hospital choice factors were classified based on the Kano model, revealing the subtle yet significant influence that word-of-mouth has on consumers' hospital visit intentions beyond merely positive or negative messages. In particular, the study provided insights into how the categorized positive and negative information, along with the presence or absence of emotional expression, affects the efficacy of word-of-mouth. The experiment targeted medical consumers aged over 20 and, through analysis using the SPSS statistical program, yielded important findings. The direction of online word-of-mouth, the presence of emotional expression, and the interaction of Kano attributes all created significant differences in hospital visit intentions. Notably, emotional expression included in negative word-of-mouth concerning one-dimensional attributes markedly decreased visit intentions, whereas the absence of emotional expression in attractive attributes actually enhanced reliability and increased visit intentions. These findings offer critical implications for redefining strategies in medical marketing and online review management. The discoveries of this study underscore the importance of active engagement and strategic management of online reviews by medical service providers, urging careful consideration of the various elements of online word-of-mouth that influence medical consumers' hospital visit intentions.

• 대한지역사회영양학회지
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• 제29권4호
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• pp.318-335
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• 2024

Objectives: Despite the growing market share of online grocery shopping, there is a need to understand customer perceived value due to the ongoing advancements in information technology. This study explores the connections between attributes, consequences, and values. Additionally, it conducts a cross-country comparison of consumers' online grocery shopping behaviors to gain a deeper understanding of consumer market segments and any potential variations among them. Methods: Data was collected through an online questionnaire survey conducted from May 1 to 15, 2024, targeting 400 consumers in Seoul, Korea, and Shanghai, China, who have experience with online grocery shopping. The survey utilized the Means-End Chain theory and association pattern technique hard laddering. Data collation and analysis were conducted using the IBM SPSS Statistics 28.0 program. The LadderUX software was employed to analyze the links between attributes, consequences, and values and create the consumer purchasing process's implication matrix and hierarchical value map (HVM). Results: The study identified key attributes that influence online grocery shopping decisions, including delivery service, price, freshness, and quality. Korean consumers demonstrated a higher sensitivity to price (19.0%) and delivery service (17.0%). In contrast, Chinese consumers prioritized delivery service (15.0%) and after-sales service (14.8%). Commonly cited consequences included time saving (12.6% for Koreans, 11.3% for Chinese), whereas prevalent values encompassed convenience (36.8% for Koreans, 19.6% for Chinese) and economic value (26.6% for Koreans, 14.7% for Chinese). The HVM underscored these insights, highlighting diverse consumer preferences and country-specific nuances. Conclusions: The findings highlight the current state of online food consumption and consumers' value systems, revealing variations among countries. These findings offer empirical insights that can be used to create customized global marketing strategies that resonate with various consumer preferences and market dynamics.

• 시큐리티연구
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• 제36호
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• pp.177-200
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• 2013

빈부 격차가 커지는 고도 산업사회의 진입에 따라 인간의 안전에 대한 요구와 욕구는 양적인 급속한 팽창과 함께 다양화 되고 고급화 되고 있다. 따라서 민간 경호경비 산업분야의 시장 전망은 매우 밝을 것으로 예상된다. 그러나 우리나라 민간 경호경비업체는 영세할 뿐만 아니라 경영 전략적 사고의 부족으로 새로운 시장기회를 확보하기 위한 전략적 방향성을 찾는 것에 어려움을 겪고 있다. 따라서 우리는 경영전략 이론을 바탕으로 구조화된 의사결정 방법인 AHP 방법을 활용하여 우리나라 민간경호 산업의 발전 방향을 제시하고자 한다. 자원기반 이론은 경영전략 이론의 중요한 이론 중에 하나로 기업의 성과는 기업이 가지고 있는 독특한 자원에 의해 결정된다는 이론이다. 자원기반 이론을 적용하여 기업의 전략적 방향을 설정할 수 있는데, 그 방법은 기업이 가지고 있는 독특한 자원과 핵심역량을 분석하고, 이를 반영하여 기업의 전략적 방향을 설정하는 것이다. 이 방법과 이론은 1990년대 이후 그 유용성이 실증적으로 많이 검증이 되어왔다. 우리는 자원기반 이론을 활용하여 민간 경호경비 기업의 경영전략을 수립하기 위한 기본 절차를 수립하고 그 전략적 방향을 정립하였다. 우리는 민간 경호경비 기업의 공공기관과 대비한 경쟁력 있는 자원, 핵심 역량, 전략을 추출 위해서 AHP 방법을 사용하였다. AHP 방법론은 비구조화 된 문제를 전문가의 지식을 계량화하여 의사결정에 이용하는 방법이다. 이 방법은 학술적 연구는 물론 실제 기업 내에서의 많은 경영의사결정 문제를 수행하여 그 유용성이 검증된 방법이다. 우리는 이를 위해 학계, 업계, 연구계의 전문가 11인에게 데이터를 확보하였고, 이를 통해 민간 경호경비 기업이 공공기관과 대비하여 차별적인 자원, 역량, 그리고 전략적 방향성을 도출하였다. 우리는 이를 통해 민간 경호경비 기업의 공공기관과 차별화된 자원은 무형자원이며 그 중에서도 특히 관계자원, 고객정보자원, 기술자원 등이 중요한 자원으로 분석되었다. 반면, 설비자원, 재무자원, 유통망자원 등 유형 자원은 상대적으로 부족한 것으로 분석되었다. 또한 핵심역량으로는 마케팅 및 영업역량과 신제품 개발역량이 중요한 역량으로 분석되었다. 그리고 이러한 자원과 역량을 고려한 전략적 자원으로는 특정 시장에 집중하는 집중화 전략이 채택되었다. 집중화 전략은 특정고객에 집중하여 총력적으로 마케팅활동을 통해 수익을 창출하는 전략으로 규모가 작은 중소기업에 적합한 전략이다. 따라서 민간 경호경비 기업은 새로운 시장을 개척하고 이에 적합한 상품을 개발하며 고객과의 지속적인 마케팅활동을 하는 것이 매우 중요한 과제라 하겠다. 또한 장기적으로 민간 경호경비 기업의 마케팅 역량 강화를 위한 인적인 보강도 지속적으로 요구된다.

• 지능정보연구
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• 제17권4호
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• pp.131-142
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• 2011

최근 페이스북, 트위터 등 다양한 소셜 네트워크 서비스(SNS)가 등장하였으며, 많은 사용자들이 SNS를 이용하고 있다. 이러한 사용자의 증가로 인해 많은 조직들은 SNS에 관심을 가지게 되었다. 조직에서 SNS의 사용은 다양한 이점을 지니고 있다. SNS를 통해 조직들은 사용자들의 행위에 신속하고 지속적으로 반응할 수 있고, 다양한 특성을 지닌 사용자에게 쉽게 접근할 수 있으며, 타 매체에 비하여 사용자 특성이 반영된 차별화된 전략을 세울 수 있다. 또한 기업들은 SNS를 통해 상대적으로 저렴한 비용으로 활용이 가능하며, 사용자들과 양방향 소통이 가능하여 친근성과 신뢰성이 있는 관계 구축이 용이하다. 그러나 네트워크의 특성에 따라 SNS의 정보전달의 효과가 다르게 나타남에도 불구하고 조직들은 네트워크의 특성을 고려하지 않고 획일화된 방법으로 SNS를 활용하여 사용자들과 커뮤니케이션하고 있다. 따라서 본 연구에서는 네트워크에 따른 SNS의 정보전달의 효과 차이를 분석하였다. 즉 오프라인에서의 커뮤니케이션 기반으로 형성된 네트워크와 무작위로 형성된 네트워크를 생성하여, 각각의 네트워크들의 특징 차이를 분석하기 위하여 소셜 네트워크 분석을 하였다. 또한, 각각의 네트워크에서 SNS를 이용한 정보 전달 효과의 차이가 있는지 실증적으로 검증하였다. 실증 분석후 네트워크의 특성에 따라 네트워크 내 사용자들은 SNS를 받아들이는 반응이 달랐다. 따라서 조직이 효과적인 마케팅 수단으로 소셜 네트워크를 활용하기 위해서는 그 목적에 따라 네트워크의 특성을 고려하여 적절한 네트워크 형태를 구성해야 함을 도출하였다.