• 아태비즈니스연구
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• 제5권1호
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• pp.13-21
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• 2014

Shopping malls have become key players in the Indian retail space. Even in upcoming Indian towns, malls have been mushrooming. Raipur, the capital city of the Indian state of Chhattisgarh has witnessed the growth over the last few years. However, this unplanned growth of malls in cities is expected to lead to oversupply of mall space in the near future, making things difficult for mall developers. The study is an attempt to identify appropriate strategies for mall developers to iron out such kinks. This paper presents 'shopping experience' as a tool to compete, succeed and explore its composition in terms of its constituent factors. The paper uses Exploratory Factor Analysis (EFA) on a non-probability sample of 350 respondents. It condenses a set of twenty-two mall variables into five factors that directly influence the shopping experience. These factors included ambience, infrastructure, marketing focus, convenience and safety and security. In terms of significance, shoppers assigned different weightage to each of these factors. The study shed light on interesting insights regarding the expectations of mall shoppers in the city of Raipur. The results though interesting, may be extended to different social, economic and geographic contexts to check the universality. While strategizing, mall developers must assign proportionate effort on the factors based on the respective contribution to shopping experience. In light of intensifying competition in Raipur, the study is significant for future prospects of malls. In the absence of a scientific and objective basis, the developers run risk of making wrong investment and management decisions. This paper is a useful addition to the body of knowledge on management of shopping malls in India and is unique in terms of its focus on mall shoppers in the smaller Indian cities like Raipur.

• 복식문화연구
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• 제27권5호
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• pp.415-432
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• 2019

The purpose of the present study was to generate a list of business ethics components according to business area for small and medium-sized fashion companies. Based on the literature review, 21 components of business ethics components were identified within five business areas. Ten CEOs(Chief Executive Officers) each participated in an in-depth interview, sharing ethical and unethical cases from their own businesses. Constant comparative analysis was used to generate important business ethics components from those cases. In results, important business ethics components for each business area are: 1) using human-friendly materials, strengthening sustainable technologies, using vegan materials, concerning safe process, and reducing waste in the material production and sourcing area, 2) enhancing an efficiency in design, developing recycle/reuse designs, avoiding to copy designs, and using messages for public interest in the product design area, 3) concerning fair-trade, reducing harmful substance, saving energy, and using ethical supply channels in the distribution and logistics area, 4) acquiring certifications, promoting consumer protection, avoiding exaggerative/false advertisements, and promoting social contributions in the management and marketing area, and 5) promoting workers' rights, complying with the law, and investing on employee educations in the labor management area. All of the ethical and unethical cases of the ten companies have involved aspects of the 21 components, thereby enhancing understandings on how each issue is being seriously considered and/or handled in the small and medium-sized fashion companies. Study findings may provide a basis for development of a research model for quantitative studies and/or educational programs related to business ethics in the fashion industry.

• 대한건축학회논문집:계획계
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• 제35권3호
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• pp.67-77
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• 2019

The purpose of this study is to introduce a town management system that utilizes private sectors and public space resources in urban management area. In this study, we are studying 7 town management districts in Japan which have been establishing diverse management systems that are propelled by the private sectors and private fund. We analyzed qualitative characteristics of 7 town management districts by surveying the operating status of organization, financial management and activities. Through the analysis, we clarified their characteristics that are related to establishing background. Also, we suggested conclusions of the study as follows: First of all, it is important to develop a town management method that takes into account the characteristics of the target district in order to overcome the limitation of applying uniform method and increase sustainability and efficiency of privately-led urban management. Second, marketing and promotion are critical strategies in town management since they are satisfying both private and public benefits. The high rate of reinvestment in marketing and promotions shows efforts to maintain the asset value of the private sector and continue to revitalize the city. Finally, in order to carry out urban management with private initiative, it is necessary to establish a working organization capable of realizing the operational direction of the steering committee to secure the executive power.

• 벤처혁신연구
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• 제6권3호
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• pp.241-263
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• 2023

최근 중소기업 경영자의 고령화는 기업승계에 있어 주요한 이슈로 부상하고 있다. 우리나라 산업기반인 중소기업의 원활한 승계는 단순히 상속의 논의를 넘어 고용창출 등 국가경제 활력 제고에 중요한 사안이 되고 있다. 이러한 시점에서 본 연구는 기업승계 의도에 미치는 요인에 대해 실증 분석을 했다. 독립변수로는 직원 역량, 마케팅 역량, 디지털 역량으로 구성된 기업 역량과 경영자, 후계자, 제3의 이해관계인과 같은 인적 요인 및 제도적 요소인 법제, 세제, 신탁을 설정하였다. 아울러 매출액 규모의 조절효과를 검증하였다. 설문조사는 중소기업을 운영하고 있는 대표자를 대상으로 실시하였고 총 유효한 설문은 315부였다. 실증분석은 설문조사를 기반으로 위계적회귀분석 방법으로 진행하였다. 실증 분석 결과는 다음과 같다. 첫째, 마케팅 역량과 디지털 역량, 경영자 역량과 후계자 역량, 세제와 신탁은 기업승계 의도에 유의한 정(+)의 영향을 주는 것으로 분석됐다. 하지만 제3의 이해관계인과 직원 역량 및 법제는 기업승계 의도에 유의한 영향을 미치지 않는 것으로 나타났다. 유의한 영향을 주는 변인들 중에서 그 영향력의 크기는 세제, 후계자 역량, 경영자 역량, 신탁, 마케팅 역량, 디지털 역량 순으로 나타났다. 둘째, 매출액 규모는 기업승계 의도에 유의한 영향 관계를 보인 변인들 즉 경영자 역량, 후계자 역량, 마케팅 역량, 디지털 역량, 세제 및 신탁과 기업승계 의도간의 관계를 조절하는 것으로 나타났다. 이러한 연구 결과를 바탕으로 원활한 기업승계를 위한 학술적, 실무적 및 제도적 시사점을 제시하였다.

• 디지털융복합연구
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• 제10권4호
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• pp.173-179
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• 2012

본 연구에서는 우리나라 기업중 S기업을 중심으로 하여 고객이 인지한 S기업의 이미지와 관계몰입간의 영향관계를 살펴보고, 이를 통한 마케팅전략수립의 기초가 되고자 하였으며 연구결과 고객들이 S기업의 관계몰입을 생각하는 데 공정성이 크게 영향을 미치는 것으로 나타났다. 기업의 성장성 또한 S기업과의 관계몰입에 어느 정도 영향을 미치고 있기 때문에 이미지만으로 승부를 하기보다 어느 정도의 기술성도 영향을 미친다고 볼 수 있다. 이와 함께 영향을 미치지 않는 여러 가지 요인들 중 신뢰성, 혁신성, 최고경영자 이미지 등에 대한 기업 차원의 신중한 검토를 토대로 하여 보다 고객이 믿을 수 있는 미래 지향적인 기업으로의 이미지제고에 신경을 써야 할 것이다.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.1361-1369
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• 2021

Recent technological advancements have had a substantial impact on consumer buying behavior. This research aims to determine the factors affecting consumer behavior related to the adoption of self-service technologies (SSTs). The intended findings of this study are expected to contribute to understanding consumer behavior towards the adoption of SSTs taking into account the logic of two main theories in this regard: the Technology Acceptance Model (TAM) and the assumptions of the Behavioral Perspective Model (BPM). This research follows a triangulation approach. Consequently, a number of semi structured interviews were conducted with experts and executive directors from selected SSTs providers in Jordan. In addition, the convenience sampling technique was employed focusing on current (or) previous users of SSTs in the public and private sectors in Jordan using a self-administrative questionnaire (66% response rate). The results confirmed the influence (direct and indirect) of previous experience and personal initiatives and characteristics on consumer intention to use SSTs. In addition, the results indicated the important role of the mediator variables namely: perceived ease of use (EOU), perceived risk (PR), and perceived usefulness (PU) on consumer attitude towards SSTs which in turn will positively affect consumer intention to use SSTs.

• 유통과학연구
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• 제20권5호
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• pp.75-84
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• 2022

Purpose: The paper employs the theory of planned behaviour, social identity theory, social presence theory, and social exchange theory to propose a model for using the social media platform Facebook in distributing information in universities. Research design, data and methodology: Data were obtained from 618 students at Hanoi University of Industry (HaUI) in Vietnam. The study used structural equation modeling in SPSS and the statistical analysis software AMOS version 24 to explore the information distribution role of Facebook. Results: Findings reveal that subjective norms and social presence play a key role in driving students to use Facebook for studying. In addition, university administrators can boost student satisfaction and academic achievement through Facebook. Interestingly, students who strongly identify with the brand name of the university have a strong connection with the university are more likely to engage in behaviors supportive toward the university. Conclusions: These findings show that Facebook had played a key information distribution role in universities. Thus, the study provides the executive board of the university and teachers can gain new understanding of why students employ Facebook for studying as well as capitalize on the platform to improve several operational metrics such as brand identification, student satisfaction, and academic achievement.

• 한국임상보건과학회지
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• 제2권1호
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• pp.59-71
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• 2014

Purpose. Medical tourism is recently becoming a new industry with great growth potential. The South Korean government is shifting medical tourism from simple cultural tourism to a high value-added industry with a new paradigm. Methods. The government has been providing positive support and marketing policies since the introduction of the article concerning foreign patient attraction to the medical law in 2009, and various types of medical institutions around the country has participated actively in medical tourism by themselves or in cooperation of government bodies and made increasingly greater performance. Results. This study obtained the following results. The medical institutions in Korea have been making efforts to see more development and profitability in diverse ways, including medical tourism for foreign patients and the advance of the Korean medical institutions into foreign markets. However, many local governing bodies and medical institutions participating in medical tourism around the country have primarily focused on examination and treatment on the basis of foreign patients' visit to South Korea and rarely built a medical network with other countries directly for medical tourism. This study presents a case of building a local medical network and a network for international medical tourism successfully on the basis of the local medical association, CMP, which has been formed naturally in Busan. The success factors for CMP included 1) enthusiasm of the official in charge; 2) the medical level, the service level, and open-mindedness of participant medical institutions; 3) cost efficiency due to executive office management with no costs, no conflicts, and constant partnership; 4) security of non-competitive expertise for participants; 5) local factors of CMP; 6) participation of good agencies; 7) reinforcement of participation networks; and 8) post facto management and local doctor management. Conclusions. Its positive effects included patient introduction and greater profitability on an internal basis as well as construction of the collaboration system with the institutions related to medical tourism and confidence. However, there are some limitations: it is still difficult to predict performance due to the short period of their activities, and it is necessary to continue to observe their constant activities since a single medical association was involved.

• 한국조리학회지
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• 제16권2호
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• pp.215-231
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• 2010

본 연구는 현재 운영 중인 외식업체의 창업 경영자들을 대상으로 창업 성공 요인을 파악하여 신규 창업자들에게 실무적 시사점을 제공하고자 하는 목적에서 수행되었다. 본 조사는 대구시내에 소재하는 270개의 일반음식점 창업 경영자들을 대상으로 설문조사가 수행되었으며, 회수한 설문지 중 총 237부를 최종 분석에 이용하였다. 연구결과 첫째, 창업자의 진취적 성향은 외식 창업의 경영 성과에 유의한 영향을 미치는 것으로 나타났다. 진취적 성향을 가진 창업가들은 자신의 사업을 성장, 발전시키기 위해 의사 결정 상황에서 빠른 판단과 결단력을 보이며 도전적으로 업체 경영 환경의 변화에 대처 하는 것으로 밝혀졌다. 둘째, 음식점의 점포 환경 요인, 서비스 요인, 마케팅 요인, 상품 요인은 외식 창업의 경영 성과에 유의한 영향을 미치는 것으로 나타났으나, 그 중에서도 서비스 요인이 가장 큰 영향을 미침을 알 수 있었다. 이는 소비자들의 외식업체 선택기준 중 기본적으로 음식의 맛이 좋아야 한다는 전제를 제외하고는 서비스 요인이 외식 창업에서 매우 중요한 성공 요인임을 알 수 있었다. 셋째, 상품 요인에 있어서 음식의 품질과 건강지향성 또한 외식 창업의 성공에 영향을 미치는 것으로 나타났다. 외식업체의 선택에 있어서도 건강과 관련된 부분이 중요한 고려요인이 되고 있다. 따라서 외식업체는 무엇보다도 타 경쟁업체와 차별화되는 음식의 맛과 질뿐만 아니라 맛과 품질의 일관성, 건강을 지향하는 식자재의 구매 및 메뉴 개발을 하여 기존 업체들과 차별화하는 것이 중요하다.

• 유통과학연구
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• 제15권4호
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• pp.41-57
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• 2017

Purpose - With the growth of the duty free shop field and an increase in the executive interest in it, it becomes necessary to examine if PBZ (1988) SERVQUAL could be applied to duty free shop service reflecting on this increased interest and the importance of marketing strategy alternative managing multinational customers. Therefore, the present research focused on the comparison of Korean and Chinese consumers. We examined how service quality would affect relationship quality and customer loyalty. Research design, data, and methodology - Surveys were distributed to 235 Korean and 220 Chinese consumers who have visited a Korean duty free shop. We analyzed frequency analysis, mean difference analysis, and reliability analysis, exploratory factor analysis, confirmatory factor analysis, structural equation model analysis, and multi-group analysis. Results - First, perceived tangibles, responsiveness, empathy, assurance, price benefits, product diversity, and IT convenience of duty free shop service all appeared to be positive effect on customer satisfaction; at the same time, only tangibles, responsiveness, empathy, assurance, and price benefits positively affected customer trust. Secondly, customer satisfaction and trust that are the components of the relationship quality appeared to be positive effect on customer loyalty. Thirdly, customers' satisfaction was found to play a full mediating role effect among all of the service quality factors with customer loyalty; however, customer trust was found to have the mediating effects only with tangibles, empathy, assurance, and price benefits. Fourthly, we found a difference between how service quality influences relationship quality and how service quality influences customer loyalty as a function of different nationality. As a result, it appeared that price benefits and IT convenience affected customer satisfaction more among Koreans than among Chinese. Finally, it appeared that customer satisfaction and trust affected customer loyalty more among Chinese than among Koreans. Conclusions - The results of this study contribute to the theoretical knowledge, but also provide strategic alternatives to enhance differentiation, international competence of enterprises led by duty free shop and service quality improvement and customer loyalty of enterprises are drawn as a foundation for constructing international customer relationship in future global era.