• 유통과학연구
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• 제7권2호
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• pp.89-119
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• 2009

본 연구의 목적은 충성고객에서부터 불만고객에 이르기까지 다양한 고객의 소리(VOC)를 통하여 유통업체들이 서비스마케팅을 극대화시킬 수 있는 방안을 도출하고 적절한 VOC시스템의 구축방안을 제시하고자 한다. 연구의 범위는 유통업체로 국한하였으며, 여러 VOC 채널 중에서 인터넷 게시판을 대상으로 하였다. 실증적인 연구를 위해 유통업체 5개사(社)의 홈페이지 상에 민원을 제기하고 나서 처리되는 과정을 사례로써 조사하였다. 그리고 고객만족도 조사는 유통업체 A사(社)의 ○○점을 대상으로 설문조사를 실시하였다. 본 연구를 통해 나타난 결과는 다음과 같다. 첫째, 소비자의 감성을 자극하는 신속하고 성실한 답변은 기업의 이미지를 긍정적으로 전환시켰다. 둘째, 연령대와 성별로 VOC채널에 대한 선호도를 달리하였다. 30대 이하와 40대 이상 각기 다른 채널을 도구로 감성을 자극해야 하며 남자에 비해 여자는 대다수 전화로 하는 즉각적이면서도 자신의 스토리를 들어주길 원하는 스타일이었다. 셋째, 소비자 트렌드 변화에 따라 쌍방향커뮤니케이션이 가능한 VOC시스템을 위해 감성 네트워크 시스템을 구축해야 한다. 따라서 본 연구에서는 현장에서 접목할 수 있는 VOC개선방안을 제시함으로써 실질적인 현장위주, 고객위주의 실천과제를 도출해 보았다.

• Asia Marketing Journal
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• 제16권2호
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• pp.39-57
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• 2014

There has been recognition of the increasing importance of cooperation as an element of marketing strategy. Such cooperation is confined to four levels based on product development, sales promotion, pricing arrangements, and place (or distribution) mechanisms as the usual marketing 4Ps mixed (Varadarajan 1986). At present, however, little is known about the nature of tie-in promotion as a cooperative sales promotion comparing three other levels. The primary goal of this study is to examine the effect of consumer - tie-in promotion relationship on loyalty. The construct of consumer - tie-in promotion relationship is based on the previous research on consumer-brand relationship. In addition, this study divides the concept of loyalty into host brand loyalty and partner brand loyalty to reflect the characteristics of tie-in promotion including program in order to determine the effect of the consumer - tie-in promotion relationship on loyalty. The results showed that the three dimensions of the consumer - tie-in promotion relationship (i.e., commitment, intimacy, and interdependence) had significantly positive effect on program loyalty. The effect of program loyalty is significantly on both host and partner brand loyalty. This study empirically tested the relationships among consumer - tie-in promotion relationship, program loyalty, host brand loyalty, and partner brand loyalty, and then compared with the difference in the suggested model for the target customers and non-target customers. As a result, for target customers, intimacy and interdependence among dimensions of consumer - tie-in promotion relationship had significantly positive influence on program loyalty. In case of non-target customers, however, commitment and interdependence among dimensions of consumer - tie-in promotion relationship had significantly positive influence on program loyalty. Also, program loyalty had significantly positive impact on host brand loyalty and partner brand loyalty in both target and non-target customers. This study has significance in that it addresses the need to identify research and academic implications by analyzing the consumer - tie-in promotion relationship to determine the relationship between tie-in promotion and loyalty, which has not been clearly described by previous studies. Furthermore, this study builds a foundation for firms and managers actively using tie-in promotion to establish tie-in promotion strategies that can maximize loyalty for both host and partner brands from the consumers' point of view.

• 한국지역사회생활과학회지
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• 제15권4호
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• pp.127-136
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• 2004

Local fairs are often part of the economic development strategy of rural areas. This study aims to find out marketing strategies for promoting the sales of regional specialty products through local festivals in rural Korea. The data were collected in late 2003 (from a sample of interviews and surveys from 351 visitors. The data were analyzed using the SPSS computer program. The results were as follows; First, the factors that visitors were considered in purchasing were quality (49.5％), commemorative value (36.9％), and reliability (33.0％). And the top reasons cited for not buying were lack of distinction (45.1％) and high prices (26.6％). The discount rates expected in markets was 16.8％. Second, 49.8％ of visitors has spent over 10,000 won and their purchase pattern has been for themselves and their family. Third, the public organizations for certi(ication for visitors were the National Agricultural Cooperative Fedration (37.9％) and the Ministry of Agriculture and Forestry (MAF) (22.5％). In conclusion, it was important for local stakeholders to provide more locally-manufactured, seasonal and traditional food, and to plan more locally characteristic events for their fairs. Further recommendations have included having a guide showing pricing and quality standards for products bought at rural fairs, developing product ideas for inducing impulse purchases, active promotion and marketing at event sites, and setting a standard system of warranties on products under the certification of the local authorities and with the financial support of the MAF Such recommendations were aimed at increasing the sale of traditional and regional specialty products at local festivals.

• 한국산학기술학회논문지
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• 제12권3호
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• pp.1157-1164
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• 2011

본 연구는 소상공인 조직화를 프랜차이즈, 공동브랜드, 업종별 협회, 시 군 구에 등록된 상인회로 구분하고, 조직화된 소상공인들의 경영전략 선정에 있어서 어떠한 가치관을 가지는 지에 대하여 군집분석에 의한 실증분석을 시도하였다. 연구결과, 조직화된 소상공인들은 인구통계적인 특성에서 성별, 학력, 연령별로 유의한 조직화 인지와 조직화 효과 그리고 최종적인 경영성과에 차이가 있음을 밝혀냈다. 또한 조직화된 소상공인들의 경영전략 가치관에 대하여 군집분석을 실시한 결과, 가격 경쟁지향과 마케팅 경쟁지향, 무개념 경영등 3가지 유형의 프로파일을 도출할 수 있었다. 이러한 소상공인의 조직화에 대한 프로파일 도출과 조직화 인식도에 따른 경영성과 상호관계에 대한 연구 결과가 의미하는 바는, 향후 정부에서는 자영업의 시설개선과 현대화 사업 못지않게 소상공인 조직화 개발과 지도와 같은 경영현대화 사업에 더욱 많은 노력을 경주하여야 하는 필요성을 밝혀 주었다.

• 패션비즈니스
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• 제18권4호
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• pp.80-96
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• 2014

The purpose of this study is to consider the expression of costume through the review of cinema costumes and to provide the model of cooperation between fashion and movie industry by analysis of collaboration with fashion brands in the movie . The subjects are the 1974 film directed by Jack Clayton and the 2013 version by Baz Luhrmann. Cinema Fashion was studied by analyzing the costumes of the two main characters, Gatsby and Daisy, in each scene. Gatsby's costume appeared as a model of traditional American classic suit, sensitive G-G look that symbolizes social success and traditional casual style that reflects upper-class life style. Daisy's costume expressed pastel toned luxury flapper look, oriental art deco style, and prestigious jewelry representing high class. The collaborations with fashion brands were carried out with Ralph Lauren and Cartier in 1974 film, and Brooks Brothers, Prada, and Tiffany in 2013. The value of prestige brands that matched the images of the movie was utilized, but marketing strategies for the promotion of fashion goods were not enough in 1974 version. On the other hand, in 2013 film, the effects of collaboration of the movie and fashion brands were forecasted sufficiently and marketing campaigns for promotion were performed in a various ways. The characteristics of collaborations were as follows: (1) the usage of prestige brands value, (2) collections planning and promotion using the stories of a movie, (3) the usage of multidirectional digital media, and (4) multi-dimensional promotion using entertainment factors. In collaborations with the movie, fashion brands could make cooperative relationship to produce the positive effects for promotion and prestige image strategies and draw attention of the people to the movie and fashion.

• 한국컴퓨터정보학회논문지
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• 제24권12호
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• pp.85-92
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• 2019

기업들은 소셜 미디어로부터 특정 주제 및 자사 제품에 대한 다수의 사용자들의 의견을 수집하고 분석하여 사용자 집단이나 소비 트렌드를 식별할 수 있고, 이를 기반으로 미래 예측 및 마케팅 등의 다양한 목적으로 활용하고 있다. 따라서 현재 소셜 미디어 분석 도구들이 네트워크 통계 분석을 통해 기업의 소셜 미디어 마케팅의 성과를 측정하기 위한 수단으로 사용되고 있다. 그러나 이러한 도구들은 방대한 양의 소셜 미디어 데이터를 수집하고 이를 분석하기 위해 고가의 컴퓨팅 자원 및 네트워크 자원을 소모하고, 복잡한 소프트웨어 플랫폼 구축 및 운용에 따른 비용 부담과 많은 운영 노하우를 필요로 한다. 그 결과 중소기업이나 개인 사업자의 경우는 이러한 소셜 미디어 데이터를 효율적으로 활용하지 못하는 어려움이 있다. 따라서 본 논문에서는 중소기업이나 개인 컴퓨터에서도 운영이 가능한 소셜 미디어 데이터 수집 및 분석 시스템 개발에 필요한 프레임워크 설계와 제시된 프레임워크 설계에 대한 완전성이나 일관성을 검증하기 위한 정형 명세 기법을 제시한다. 또한 정형명세 기법으로 Z 언어를 통해 명세한 결과를 Z-EVES Tool을 통해 Z 모델 체킹을 수행하여 프레임워크 설계의 명확성을 검증한다.

• 패션비즈니스
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• 제1권2호
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• pp.65-73
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• 1997

Over the past, the Korean Textile Industry has been able to establish as one of the most competent textile producer of the world. Today, however, with rapidly changing market requirements, the Korean Textile Industry is requested to improve systems for highvalue textile's market. In this regard, the purpose of this study is to propose suggestions for the strategy recommendations in the Korean Textile Design, researching on the highvalue-added Como Textile Design in Italy. As we analyzed them, the bases of their global success are as follows. 1) Participating in the making of the Global Trend in textile design market, Italian design companies lead to move international market influentially. 2) Dividing target depending on the country's textile market, Italian design companies build up their global marketing capability to increase design sale's effect. 3) Organizing and Participating in the international textile design show and fair, Italian companies attempt to set up Italian image creation as the global advertising. 4) Ensuring an adequate supply of human resource, Industry, Labor Unions, Government and Academy have a cooperative relationship to assist each other. In the basis of the above mentioned, we can suggest the strategies to accelate improvement and development in the Korean Textile and Textile Design Industry. 1) It needes to establish a monitoring system for current information in the International Textile Design Industry. 2) It needs to start building up Korean textile companies global marketing capability to produce adaptable design in market's request. 3) It needs to study and to find our traditional motifs continuosly for creating modern design following the recent Design Trend. Finally, It needs to have a close relationship between industry and education to establish human resource for the Korean Textile Industry's future success in the global market.

• 한국병원경영학회지
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• 제11권1호
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• pp.54-90
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• 2006

Medical clinics are core institutes that cover the primary medical care in Korea. Financial viability of the clinics is essential for them to conduct their roles and functions, and can be improved by increasing their operating profitability. On this ground, this study aimed at finding important factors that affect the operating profitability, and thereby at suggesting strategic alternatives that can contribute to the improvement of the profitability. Operating margin was set as a dependent variable, and such factors as general management conditions, number of visits, medical revenue, marketing activities, input resources, medical cost as independent variables. Nineteen hypotheses related to the variables were established and tested using data collected from 138 sample clinics for the year 2003. The results of the study are as follows : Firstly, such variables as percent ratio of the depreciation plus rent costs to total administration costs, type of clinical department manifested whether medical, surgical, or quasi-surgical, percent ratio of the interior facility investment to total fixed assets, and total number of outpatient visit are important factors that affect, positively or negatively, the medical profitability of the clinics. Secondly, following measures are needed to be established and implemented to improve the medical profitability. (1) Administration costs share 53.2% of the total medical costs, and depreciation plus rent costs 16.3% of the total administration costs. This implies that such measures as reinforcement of marketing activities, establishment of the cooperative utilizing system of the facility and equipment, or group practice are needed to increase cost-effectiveness. (2) Occupancy rate of the clinics with inpatient bed is as low as 45.5%, causing high fixed costs and low medical profitability. For its improvement, the resource input structure should be reorganized. Thirdly, in the future, a study that can increase sample representativeness of the study and explanation power of the variables should be performed for each type of clinical department to find more specific determinant factors and to contribute to the improvement of the medical profitability of the clinics.

• International Journal of Computer Science & Network Security
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• 제21권9호
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• pp.267-274
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• 2021

The article deals with problems of innovation development on a network basis, which require effective mechanisms of innovation communications. In research the organizational aspects of ICT infrastructure development for innovation networks sustainable development based on cooperative marketing principles is considered. The proposed research idea is based on the idea that ICT implementation is based not only on the operational approach for innovation management as a factor of efficiency of internal communications, but also on knowledge economy and post-industrial economy trends. Therefore, the purpose of study is to develop an ICT model of innovation infrastructure to improve its effectiveness (strategic character) and efficiency (operative character) through increasing the efficiency of network communication interactions. Creation of information space and communication tools to support innovation network sustainable development and cooperation activities in research is proposed to be solved with the help of specialized ICT platform. It is shown, that ICT platform of innovation cooperation innovation network is important tool for common work of participants. ICT platform is considered as an integrated information system designed to automate business processes related to the sustainable development of innovation network, segment management and integration with HEI information systems and industrial cooperation. The main factors that determine the need to use a special ICT platform for innovation network cooperation were considered. The main issues of concurrent engineering (C-technology) application in high-technology industries and innovation cooperation for integrated product development were studied.

• 한국유통학회지:유통연구
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• 제11권3호
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• pp.55-78
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• 2006

많은 기업들이 다양한 형태의 협력적 네트워크를 통해 시장과 고객의 요구에 대응하고 있음에도 불구하고, 기존의 유통연구들은 주로 구매자와 판매자라는 이원적인 관계에 국한시킴으로써 기업간 네트워크의 영향력을 충분히 규명하지 못했다는 한계점을 안고 있다. 본 연구는 특정 공급업체가 다른 기업들과 네트워크를 형성함으로써 얻는 혜택으로 정보의 획득, 유형자원에의 접근성, 네트워크 구성기업으로부터의 협력적 지원을 제시하고 이러한 혜택이 고객사인 제조업체를 위한 고객지향성에 어떠한 영향을 미치는지 규명하였다. 더불어 이러한 혜택에 영향을 미치는 선행변수로 네트워크의 밀도와 중심성을 제시하였다. 가설을 검증하기 위해 본 연구에서는 제시된 기준을 충족하는 네트워크에 속한 123개의 기업을 대상으로 자료를 수집 및 분석하였다. 분석결과 정보의 획득, 유형자원에의 접근성, 협력적 지원은 고객지향성에 유의한 영향을 미치는 것으로 나타났다. 네트워크의 밀도는 정보의 획득, 유형자원에의 접근성, 협력적 지원에 모두 유의한 영향을 미치는 반면, 네트워크 중심성의 영향력은 모두 기각되는 것으로 나타났다. 끝으로 이러한 결과의 이론적, 실무적 시사점이 논의되고 연구의 한계점과 미래의 연구방향이 제시되었다.