• Journal of Information Management
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• v.40 no.4
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• pp.151-171
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• 2009

This study is to investigate dissatisfaction behavior of customers who purchase products on the Internet shopping mall and to find customers' dissatisfaction behavior types for effectively responding to that. Managing dissatisfaction behaviors are related to the customer satisfaction. To conduct this study, Call Center data was collected and analysed by qualitative method. The results showed that dissatisfaction of product quality and disappointment have different effects on post--purchase behaviors. Customers who feel more dissatisfaction with product quality showed the aggressive response such as exchange, refund, while customers who feel disappointment are likely to switch the shopping mall or to cancel the order. These results of customers' dissatisfaction behaviors indicate that company has to manage both product quality and the customer's experience dimension.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.164-169
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• 2008

The increasing late-payment rate of credit card customers caused by a recent economic downturn are incurring not only reduced profit of department stores but also significant loss. Under this pressure, the objective of credit forecasting is extended from presumption of good or bad customers to contribution to revenue growth. As a method of managing defaults of department store credit card, this study classifies credit delinquents into some clusters, analyzes repaying patterns of customers in each cluster, and develops credit forecasting system to manage delinquents of department store credit card using data of Korean D department store's delinquents. The model presented by this study uses Kohonen network, a kind of artificial neural network of data mining techniques to cluster credit delinquents into groups. Logistic regression model is also used to predict repayment rate of customers of each cluster per period. The accuracy of presented system for the whole clusters is 92.3%.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2018.05a
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• pp.66-67
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• 2018

Large-scale construction projects require various license and technologies for the manufacturing and handling processes. Also, the whole life cycle business process management determines the success of the project. Then, the efficiency of the business conducted by stakeholders and their possessed technology should be enhanced in order to strengthen their competitive power. For this reason, many experts pointed out to focus on the improvement of the life cycle process and efficient management. Since it is very important to keep up-to-date data and utilize it for work during the long-term project to reflect changes in the large-scale project, the most important part of the project management in project is information change management. Therefore, the objective of this study is applying configuration management(CM) technique in order to managing change data generated for planning in early phase. The result of this research will certainly assist the large-scale project managers in the development of information change management system.

• Journal of Digital Convergence
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• v.3 no.2
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• pp.23-37
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• 2005

On the situation cooperating with business partners on the supply chain, systematic decision making process is a critical issue for them. The two major issues of purchasing strategy such as selecting vendors and managing them are important part of their overall business activities. This study mainly focus on the former issue of the vendor selection. Through the empirical study, analytical hierarchy process (AHP) method was applied to select vendors among supplier vendors based on four selection criteria such as the level of quality, product on management ability, delivery, and price. The results of study showed the main criteria of vender selection was the ability of quality management. The vender selected based on AHP and the current selection method was different, but implicitly projected the dilemma situation between quality and price which occurs in decision making process of real life.

• 연구논문집
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• s.28
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• pp.239-246
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• 1998

Today’s information technology departments face a dilemma to create a competitive advantage for the organization by developing. deploying, and managing distributed applications that scale across the LAN, WAN, and Internet, while preserving investments in systems. Applications, information. IT organizations are today being asked to build the future, without breaking systems that maintain the current business. A possible answer to this dilemma is the implementation of a multi-tier distributed computing architecture. Multi-tier architecture has the potential to provide better, more timely information across the enterprise at a lower cost than the current combination of PC LAN, two-tier client/server, or mainframe applications that have been developed in most organizations. In this paper, we implement management information system based on distributed object middleware using multi-tier distributed computing architecture. This system uses Microsoft's implementation of DCOM/ActiveX and provides easily accessible web interface to the system users.

• 한국디지털정책학회:학술대회논문집
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• 2005.11a
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• pp.367-381
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• 2005

On the situation cooperating with business partners on the supply chain, systematic decision making process is a critical issue for them. The two major issues of purchasing strategy such as selecting vendors and managing them are important part of their overall business activities. This study mainly focus on the former issue of the vendor selection. Through the empirical study, analytical hierarchy process (AHP) method was applied to select vendors among supplier vendors based on four selection criteria such as the level of quality, product on management ability, delivery, and price. The results of study showed the main criteria of vender selection was the ability of quality management. The vender selected based on AHP and the current selection method was different, but implicitly projected the dilemma situation between quality and price which occurs in decision making process of real life.

• The Journal of Information Systems
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• v.16 no.4
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• pp.33-49
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• 2007

The purpose of this study is to identify the interorganizational factors that influence both the supplier-buyer's EDI utilization and the business performance in domestic retail industry. In terms of successful supply chain implementation and operation, we deduced the structural factors in the context of the interorganizational characteristics between mass merchandisers and vendors. This study therefore focused on suggesting the ways of managing the partnership in supply chain and conceptualizing the big picture of EDI development model in the scope of a retailer's IT strategy. This paper implicates that it is important to leverage the level of organizational capabilities for the success of supply chain adoption and operation. In the stream of SCM initiatives from the manufacturing industry, retailers should concentrate on improving the interorganizational environment and implementing the effective information technology for supporting business strategy.

• Journal of the Korea Safety Management & Science
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• v.19 no.2
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• pp.159-171
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• 2017

This study aims to analyze the influence of psychological capital on organizational performance and to verify the moderating effect of emotional intelligence and the mediating effect of positive mood. The results of an analysis are as follows: First, the influence of psychological capital is higher in job satisfaction than in OCB. Second, the moderating effect of emotional intelligence is recognized in psychological capital and organizational performance. In particular, job satisfaction shows a higher moderating effect than OCB does. Third, no direct effect of psychological capital on OCB is recognized while an indirect effect of psychological capital on OCB through positive mood is recognized. Thus, it is judged that the results of this study would be effectively utilized as a means of motivation for growing individuals and achieving organizations'goals by emphasizing the importance of psychological capital and psychology and systematically managing psychological phenomena according to individual differences.

• Industrial Engineering and Management Systems
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• v.12 no.2
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• pp.103-111
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• 2013

This paper discusses how to manage supply chain disruption risks from natural disasters or other low-likelihood-high-impact risk drivers. After the catastrophic earthquake in Eastern Japan and the severe flood in Thailand, most companies have been attempting to re-establish the business continuity plan to prevent their supply chain from disruption. However, the challenges for managers and individual risks are often interrelated, and thus, actions that mitigate one risk can end up being no contribution as a whole. In this paper, we describe a framework for assessing how much impact individual mitigation strategies have on the entire supply chain protection against disruption, using network reliability. We propose three categories of risk-mitigation approaches: Stabilization, Absorption, and Duplication. We analyze the situation under which each of these strategies is the best suitable. With a clear understanding of relations between these mitigation strategies and the entire supply chain risks, managers can select effective risk-reduction approaches to their supply chain.

• International journal of advanced smart convergence
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• v.12 no.4
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• pp.464-469
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• 2023

The government has set the mechanization of paddy agriculture as a national task, aiming to achieve over 70% by 2025. The main objective is to stabilize the farming costs of rural households due to the aging and feminization of rural areas, as well as the shortage of agricultural labor. In response to this, the Korea Rural Economic Institute operates a farm machinery rental business. However, there are challenges in selecting and managing rental machinery, including issues related to labor, costs, verification, and time. Additionally, there is a limit to upgrades, and overseas models are being imported and used for transplanters and rice planters, which do not conform to domestic standards and face maintenance difficulties. In order to solve the difficulties of the agricultural machine rental business, we intend to develop an application that shares domestic and foreign machines purchased and used by individuals at a low cost and use them in gun-level administrative districts.