• The Korean Journal of Franchise Management
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• v.9 no.1
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• pp.41-51
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• 2018

Purpose - In franchise system, how to build the relationship between the franchisor and franchisee through influence strategy is very important, because it affects on the long-term orientation like recontract intentions. Thus, this study examines the effect of mandatory influence strategy on relationship satisfaction, relationship trust, and recontract intentions in the context of food-service franchise industry. This study suggests the guidelines on how franchisor uses their influence strategy on franchisee to maintain and increase the recontract intentions. Research design, data, and methodology - This study examines the structural relationship between mandatory influence strategy, relationship satisfaction, relationship trust, and recontract intentions from the franchisee's perspective. Mandatory influence strategy divide into three sub-dimensions such as request, legalistic plea, threat. In order to test the purposes of this study, research model and hypotheses were developed. Every constructs were measured by multiple items tested and developed in the previous research. Also, the constructs utilized in this research are measured using 7-point scales anchored by "1=strongly disagree" and 7=strongly agree". The data were collected from 496 owner and owner manager franchisees and were analyzed using SPSS 21.0 and Smart PLS 3.0. program. Analysis of frequency was conducted to identify the demographics and general characteristics of the survey subjects. In order to measure the reliability and validity of the measurement tools, confirmatory factor analysis and correlation analysis were conducted and structural model analysis was conducted to verify the proposed research model. Result - The results of this study are as follows. First, this research found that mandatory influence strategy is positively related to relationship satisfaction and relationship trust, but not to recontract intention directly. Second, this research also found that the full mediating role of relationship satisfaction and relationship trust between the mandatory influence strategy and recontract intention. Conclusions - The findings of this research indicate that franchisor should use properly mandatory influence strategy to improve recontract intentions through relationship satisfaction and relationship trust. Due to the nature of food-service franchise industry, which needs high relationship quality, franchisor must manage their franchisee using influence strategy in order to improve satisfaction and trust. If franchisee perceives higher relationship quality, they will show higher intention to recontract. At the end of this paper, limitations and future research directions were suggested.

• Culinary science and hospitality research
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• v.22 no.4
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• pp.170-180
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• 2016

This study was conducted from January 2 to February 2, 2016. Data was collected in response to the self - under the responsibility of the hotel manager explained after enough research and survey information to the Seoul Express Hotel Employees. Firstly the goal was to clarify how the hotel had a positive impact in the employees personal capacity. The results revealed that hotel employees personal capacity had a significant positive influenceon organizational erformance as B=0.657 (p<.001). Second, the hotel and the employees' individual capabilities take advantage of the moderating effect of firm confidence, and it increases the analysis explanatory boss trust described the impact on organizational performance is 49.4%, so for F=96.219 (p<0.001) adjusted effect significant It came in. Significant negative (-) to influence the displayed strong control effect. The lower the trust firm also showed that lowering personal capacity of the hotel staff.

• Culinary science and hospitality research
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• v.13 no.4
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• pp.92-106
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• 2007

The most important factor in hotel business is the management system of human resources, and focuses on the role of a manager who successfully achieves the business objective. This study is based on a survey conducted on staff members from five-star hotels in Seoul and Gyeonggi Province. It aims to look into the influence of leadership and confidence on a Department Chief in terms of overall business achievement. As a result of the verified analysis of this study is as follows: First, the influence of the Department Chief's leadership on confidence(Estimate=1.083, C.R.=12.977) was the highest. Second, the influence of the Department Chief's leadership on business achievement(Estimate=0.651, C.R.=5.864) was relevantly high. Third, the influence of confidence of the Department Chief on business achievement(Estimate=0.217, C.R.=2.054) was relevantly low, but still beneficial. As a result of this study concludes that in order to enhance business achievement, both leadership and confidence of the Department Chief were crucial. Especially, the Department Chief's leadership had an effect on the level of staff members' satisfaction, devotion and intention to change one's occupation in the form of having trust on the Department Chief. Such a result indicates that the Department Chief's leadership plays an active role in elevating the staff members' satisfaction on their job. An elevated satisfaction level will further enhance trust, business performance, devotion to company, cohesion, and productivity.

• The Korean Journal of Franchise Management
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• v.5 no.2
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• pp.25-49
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• 2014

This study is to examine the impact of sales franchisor's relationship-oriented efforts(flexibility, problem solving support, customization, information exchange, and supervisor characteristics) on relationship quality(satisfaction, trust, and commitment) and recontract intentions. In order to analyze proposed model, this study collected the 233 franchisees with owner or hired manager. The data were analyzed with SPSS/PC 18.0 and AMOS 18.0. First, to test unidimensionality and nomological validity of the measures of each construct we employed a scale refinement procedure. The result of reliability test with confirmatory factor analysis warranted unidimensionality of the measures for each construct. The findings are as follows: First, relationship-oriented efforts had positive effects on relationship quality (satisfaction, trust, and commitment) of franchisee. Second, satisfaction had positive effect on trust, but did not on recontract intentions. Third, trust had positive effects on commitment and recontract intentions, respectively. Finally, commitment had a positive effect on recontract intentions. At the end of this paper, managerial implications and limitations and future research directions were suggested.

• International Journal of Railway
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• v.4 no.3
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• pp.57-63
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• 2011

The main purpose of this study is to highlight the effects of the Bolman and Deal's multi-frame leadership on the several dependent variables such as job satisfaction, respect from subordinates, effective goal attainment, promotion speed, and recognition as more a leader than a manager. To attain this purpose, 488 questionnaires verified to be free from flaws were processed through SPSS 14 Windows. The major finding was that versatile and adroit use of multiple frames can contribute to the effectiveness and success of the leader. That is, the multi-frame leadership had strong relationships with dependent variables such as trust and respects from subordinates, effective attainment of unit's goal, job satisfaction, recognition as more a real leader than as a manager, and promotion speed of boss. When we consider the ever-increasing environmental complexity surrounding every organization and the growing levels of needs of employees, the use of multi-frame leadership is not an 'ought' but a 'must' for all the people who aspire to become effective and successful leaders.

• Journal of Korea Society of Industrial Information Systems
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• v.6 no.4
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• pp.61-67
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• 2001

A dominant idea is that because virtual members trust one another less than do the non-virtual and therefore the traditional face-to face teams are better than the virtual, the virtual team can be organized to cope with the inevitable, restrictive situation in which they cannot organize a team with face-to-face meetings. However, we believe that even if a manager coping with a certain problem can organize a face-to-face team (evitable situation), there might be some areas or cases in which organizing a virtual team is better than organizing a face-to-face team. This paper suggests it is important for practical managers to identify when(for which situations) the virtual teams are most suitable and can be successful without losing trust.

• Korean Security Journal
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• no.37
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• pp.7-28
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• 2013

Based on the status of which the research is not active and the analysis is not progressed, the purpose of this study life up pride, value and professional ethic of private security guard. Also, through this research, it offers the effect on professional ethic, organizational trust and job satisfaction. The data collection and survey are taken by the private security business members who work staff member or manager. They are surveyed with convenience sampling that among 500 data, 46 data which are thought to be answered insincerely or lack are excluded, so the total of 454 answered data are included in the final analysis. After coding and input process, the data is analyzed by factor analysis, reliability analysis, correlation analysis and multiple regression analysis using window SPSS 19.0 version. Significance level is 0.05. The conclusion that has been made based on the statistical analysis results are the followings. Professional ethic has a positive impact on organizational trust, job satisfaction. The educational training of the company is connected job satisfaction resultantly. Also the professional ethics education will improve the ability of the individual. Finally, the professional ethics raises a job satisfaction. Also, Organizational trust has a positive impact on job satisfaction. This the while to agree with a research result about the other type of business worker who is researched. In order raising the job satisfaction, the effort for raising a organizational trust is necessary.

• Journal of Korean Society of Rural Planning
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• v.15 no.4
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• pp.147-160
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• 2009

In 1977, the Main Street Program(MSP) of the United States was founded by the National Trust for Historic Preservation to revitalize downtowns which suffered major declines in their economy and population. This study analyzed the methodology of MSP such as the Four-Point Approach and the Eight Principles, history of MSP, local program organizational structure, local program budgets and funding, official designation and so on. Three successful cases were discussed the background of an introduction to MSP, implementations, results and revitalization statistics. To be able to apply rural development projects in Korea, this study showed the implications such as the need for a program's ethic and methodology, a strong public-private partnership, a dedicated organization, a full-time professional program manager, a commitment to good design and comprehensive work plan, and an educational program of ongoing training for staff, volunteers and other residents.

• IEMEK Journal of Embedded Systems and Applications
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• v.5 no.1
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• pp.7-17
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• 2010

ITS(Intelligent Transport System) as things are used for Broadcast service using TDMB/TPEG/NAVI rather than personal seamless service. It is attaching weight to Traffic information gathering, Charging, Settlement service. This research is applied to improve DCCP(Datagram Congestion Control Protocol) which has function as protecting data and preserving message boundary. The improving method is like that we solve data trust in UDP because Connection and Transmission overhead in UDP is less than in TCP. We fix the data loss which is generated from unordered delivery section of IP base wireless service by using DCCP protocol. We guarantee of connection with OBE(On-Board Equipment) and reliance about transmission of data by complement to mapping table and multi-hoping. Finally, We evaluate the performance about transmission of IP based data. We constructed a test-bed near research center for this test.

• Journal of KIISE:Computer Systems and Theory
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• v.30 no.2
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• pp.78-92
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• 2003

In related to mobile communication environment, many researchers have studied problems concerning current locations of mobile users and exposure of their movements in the privacy aspect so far [1,2,3,4,5,6,7,8,9]. Among them, Kesdogan and Pfitzmann [3,6] proposed effective solutions using temporary pseudonym identification, called TP(Temporary Pseudonym ) to solve them. After that, Kesdogan et al. proposed an improved method protecting mobile users from some types of attacks of network providers in [8]. However, among their methods, in particular the method, attaching the other new device (so-called Reachability Manager) to system against active attack of network providers, is alterative rather than practical and is not clear. Moreover, it requires the other cost and overhead. Therefore we propose a practical method against active attack of network providers without attaching new device in original environments. The basie idea of proposed method is to protect a fraud act of network provider as a inside user by exchanging a secret information, which only users and network providers know, via network provider between mobile user and the trusted third party (so-called Trust Device). Moreover, we introduce a new payment protocol which applied our method.