• 한국식생활문화학회지
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• 제31권2호
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• pp.149-160
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• 2016

This study utilized importance and performance analysis (IPA) in order to improve and plan tangible (menu) and intangible (service) products at dumpling shops. Menu attributes for tangible products were classified into sensory factor, health factor, hygiene factor, and external factor. Attributes for intangible products were classified into response factor, visual factor, spatial factor, package factor, and promotion factor. In IPA analysis of tangible products, sensory factor and hygiene factor were located in Quadrant I (Keep up the good work). Health factor was located in Quadrant III (Low priority for management) and the external factor was located in Quadrant II (Possible overkill). In IPA analysis of intangible products, response factor and visual factor were located in Quadrant I, whereas promotion factor was located in Quadrant III. The attributes related to kindness of staff and space for customers in the store were more important, but due to their low performance level, they were located in Quadrant IV (Concentrate management here). Thus, the product planner should improve attributes of the related product immediately. As a result, the development of competitive products within the market is possible.

• 품질경영학회지
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• 제39권3호
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• pp.365-376
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• 2011

Robust design (RD) has emerged as a key feature in process design and development for more than twenty years. Many researchers and industrial engineers around the world have invested their intensive efforts to develop and apply RD in many fields in order to improve quality of output products. However, there is also room for improvement. The primary objective of this research is to determine "robust formulation" of a medicine by checking its gelation index. In order to achieve this target, based on the nature of problem, at first, a customized experimental format is designed for obtaining data. Second, time-depended responses based models are developed by the proposed inverse problem (IP) methodology. Third, an RD model based on mean square error (MSE) concept is introduced for time-depended responses. Finally, the proposed approach is illustrated by a case study while comparing obtained results to the response surface methodology (RSM) approach.

• 한국생활과학회지
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• 제14권3호
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• pp.441-451
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• 2005

The purpose of this study is to investigate the factors of CRM(Customer Relationship Management) activity and the difference in CRM effects according to customers responses. The investigators interviewed the buyers of three department stores in Daejeon area and surveyed 468 people aged over 20 who had ever shopped at those stores. For data analysis, we used factorial analysis, multiple regression analysis, path analysis, and ANOVA, etc., along with SPSS 10.0. The results of this study are as follows: 1) Six CRM activity factors were identified as 'Benefit & Information,' 'Service,' 'Customer Invitation,' 'Customer Contact,' 'Special Management,' and 'Purchase-related Help.' 2) Customer satisfaction of CRM-positive group was affected by such factors as 'Service,' 'Customer Invitation,' and 'Special Management,' and also customer loyalty directly by 'Customer Satisfaction' and 'Benefit & Information.' On the other hand, customer satisfaction of CRM-less-positive-group was influenced by the factors such as 'Service,' 'Purchase-related Help,' 'Customer Contact,' and 'Special Management,' and also customer loyalty directly by 'Customer Satisfaction' and 'Service.'

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2006년도 추계 학술대회
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• pp.205-210
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• 2006

Nowaday manufacture technology and manufacture environment are changing rapidly. By development of computer and enlargement of technique, most of manufacture field are computerized. It is measured automatically do much quality characteristics thereby and great many data happen in a day. corporations is important if have gotten fast information that are useful from wide data to go first in international competition according to these change. Statistical process control(SPC) techniques are used as a problem solution tool at manufacturing process until present. However, this statistical methods is not applied more extensively because have much restrictions in realistic problem. In this paper, wish to develop more realistic and scientific new statistical design techniques doing to integrate data mining(DM) and statistical methods by the alternative to cope these problem. First step selects significant factor using DM techniques from datas of manufacturing process including much factors and second step wish to find optimum of process after get the estimated response function through response surf ace methodology(RSM) that is statistical techniques.

• 대한물리치료과학회지
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• 제9권3호
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• pp.141-150
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• 2002

Most of physical therapists has thought be exposed themselves to risk of hospital infection but it is reported that have been low concern about infection management. Above like this haven t done systematical education on hospital infection, also physical therapist's information management of infection disease is found very low. It is lack of driving information about disease condition of the patients. Physical therapists has thought their working room may be polluted a lots of micro-organism(%). The control situation of infection waste articles, only 53% responded that the controller has managed very intensive so we can feel to need more intensive It's reported that air culture investigation of physical therapy room has never initiated. To wash the hand, before, after treatment of the patients of physical therapist, is very low frequency. And 73% have responded that the time to wash the hand stays 15-45 second. It is examined that 70% physical therapy room is equipped with washing system, a response of 58% disinfects physical therapy room 1-2times per one month. 36% responded disinfection of treatment modality have done everyday, 25% responded have never done. The location physical therapy room is above one floor - 65%. A response of 57% is ventilation system sufficiency, it is considered that physical therapists needs more efforts on management of hospital infection.

• 디지털콘텐츠학회 논문지
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• 제19권3호
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• pp.561-567
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• 2018

본 논문에서는 4차 산업혁명을 기반으로 한 스마트 재난안전관리 전 과정에 적용하여 사고나 재난으로부터 인간 사회 경제 환경 피해 등을 최소화하고 빅데이터를 활용한 위험예측 및 위험징후 모니터링 기술에 의한 예측평가와 재난정보수집분석 및 현장상황 실시간 감지 분석에 의한 5세대 통신시스템의 예방, 가상현실과 증강현실을 활용한 몸으로 기억하는 교육과 훈련에 의한 대비, 재난안전관리 의사결정 지원시스템의 인공지능에 의한 대응, 정찰 탐색 및 방재 구호에 위한지능형로봇에 의한 복구와 피해규모 분석 현장상황 공유하기 위한 무인항공기를 활용한 조사 분석의 스마트 재난안전관리 대응체계 구축 전략방안을 제시하였다.

• 한국방재안전학회논문집
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• 제6권1호
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• pp.87-91
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• 2013

사고대비물질 취급자가 수립 제출하는 비상조치계획에 대한 현장이행 기준과 검토 절차를 마련하기 위해 공정안전보고서, 안전성향상계획서에 대한 심사내용과 기준 등을 조사하였다. 각각의 안전관리제도 운영 담당자의 의견과 검토과정에서 예상되는 문제점을 확인하였다. 현장이행과 검토에 대한 기준은 담당자의 업무수행 능력을 고려하여 고도의 전문성을 요구하기 보다는 보고서에 반드시 포함되어야 할 항목과 내용이 적정하게 작성되었는지 여부를 확인할 수 있는 내용위주로 제시하였다.

• 품질경영학회지
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• 제38권3호
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• pp.313-321
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• 2010

The coefficient of variation represents the ratio of the standard deviation to the mean, and it is a useful statistic for comparing the degree of variation from one data series to another, even if the means are drastically different from each other. Recently, the CV control chart is developed for monitoring processes in such situations. However, the CV control chart has low performance in detecting small shift. Due to the development of equipment and technique, currently, small shift of process occurs more frequently than large shift. In this paper, we proposes the CV-CUSUM control chart using CUSUM scheme which is cumulative sum of the deviations between each data point and a target value to detect a small shift in the process. We also found that the FIR(fast initial response) CUSUM control chart is especially valuable at start-up or after a CV-CUSUM control chart has signaled out-of-control.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2013년 추계학술대회
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• pp.299-320
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• 2013

In recent years, the surroundings of Fire have rapidly changed and citizens need for Fire have been demanding very high. Under these situations, in order for satisfaction to all these demands, Seoul Metropolitan Government Fire Academy(SFA) have only to improve its educational training program as the fire educational training center in Korea. The purpose of this study is to scrutinize current educational training program of SFA and measure the relative weight among the hierarchy of disaster management(prevention and mitigation-prepare dness-response-recovery) by using the Analytic Hierarchy Process(AHP). The result of this study presents that how many hours must be allocated and set the educational training program with scientific and systematic way of AHP compared the current program of SFA in 2013. And This study is applied to increase access and comprehension about the AHP and will be able to present guideline for the selection of optimal the educational training of SFA to serve Seoul citizens the best Fire services.

• 한국재난정보학회 논문집
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• 제11권3호
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• pp.337-345
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• 2015

현대 사회는 기술의 고도화와 도시화로 인하여 재난의 발생빈도가 높아짐에 따라 재난대비를 위한 재난교육 및 훈련이 중요성이 강조되고 있다. 본 연구에서는 모의훈련과 의식조사를 통한 안전관리 방안을 제시하고자 한다. 이에 본 연구를 통하여 얻어진 개선방안은 첫째 본인의 역할과 책임부여을 위한 교육과 훈련을 실시하여야 한다. 둘째 재난관리와 위기관리의 확대를 위해서 매뉴얼의 구축과 이를 기반으로 한 모의훈련이 필요하다. 셋째 재난관리가 우선시 되지 못하는 조직의 대하여 인력배치 등 재구성을 검토하여야 한다.