• 제목/요약/키워드: Management Performance Evaluation

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건설기술용역 실적 관리 프로세스 시스템 개발에 대한 연구 (A Research on the Development of Management Process System of Public Ordering Service Results and Estimation)

  • 이규성;이한규;김남곤
    • 한국건축시공학회:학술대회논문집
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    • 한국건축시공학회 2014년도 춘계 학술논문 발표대회
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    • pp.168-169
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    • 2014
  • Construction Technology Service is currently hardly managed due to failure to offer standard management system of service performance, company performance, and business evaluation in every Ordering Agencies. After Construction Technology Promotion Act is enforced in May 2014, Ordering Agency obligates them to report to Minister of Land and Transportation within 10 days upon contract/ amendment/ completion. In 2013, in advance to enforcement of this law, performance management system for construction technology service was developed for a test run. However this system only applies to main contractors while management and operation of subcontractors are unavailable that causes problems on connection and integration with Experience Management Trustee. Therefore, this research will establish systematic foundation that enables real-time information of service performance and evaluation of subcontractors to result standardization of performance and evaluation for public ordered services.

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BSC를 이용한 설비관리 업무의 성과평가시스템 개발 (Development of Performance Evaluation System for Plant Management Appling BSC Concept)

  • 김광만
    • 한국컴퓨터정보학회논문지
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    • 제17권2호
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    • pp.231-239
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    • 2012
  • 기업의 생산 및 서비스 영역에서 설비의 의존도가 심화되고 있다. 이에 따라 설비를 효율적으로 관리하기 위한 설비관리 업무의 중요도도 증가하고 있다. 효과적인 설비관리 업무는 설비의 수명을 연장시키고 설비운영 효율을 증가시킨다. 체계적인 성과평가시스템은 작업자의 업무의욕을 증대시켜 설비관리 업무의 수준을 높일 수 있다. 설비관리 업무의 성과평가를 위한 다양한 연구가 이루어져 왔으나 전략을 중심으로 한 체계적인 성과평가 연구는 다소 부족한 상황이다. BSC는 비전을 달성하기 위한 전략을 중심으로 균형있고 체계적인 성과평가 방법으로 많이 활용되고 있다. 이에 본 연구에서는 BSC 개념을 적용하여 설비관리 업무에 대한 성과평가시스템을 개발하였다.

병원 영양부서 평가지표에 대한 중요도-수행도 분석 (Importance-Performance Analysis of Evaluation Indicators in Hospital Nutrition Department)

  • 이주은
    • 대한영양사협회학술지
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    • 제18권4호
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    • pp.326-343
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    • 2012
  • This study has attempted to collect actual spot's opinions and analyze importance-performance of indicators for the evaluation of hospital nutrition department. The results of this research were as follows: first, the average score of self-estimated performance was 3.75 based on a 5-point scale. The degrees of importance of hospital foodservice and nutrition department management were in the range of 3.71~4.85 out of 5.0 and the mean importance degree score was 4.37. Second, the average score of self-estimated performance in each category was significantly higher in the case of general special hospital compared to general hospital. Especially average performance score of nutrition management in the general special hospital was higher than that of general hospital (P<0.001). The average performance score of the hospital with more beds was significantly higher than that with less beds. Contract managed hospital's score was significantly higher than that of self-operated hospital in two categories, "facilities management" and "nutrition management" (P<0.05, P<0.01). In foodservice and nutrition management of task-separated hospitals, the average performance scores were significantly higher than those of not-separated hospitals (P<0.01, P<0.001). Third, according to the importance-performance analysis of recognition about indicators for the hospital nutrition department's operations evaluation, 'foodservice facilities management' and 'foodservice sanitation management' were in 'doing great', 'nutritional management' and 'operational management' were in 'low priority', and 'other foodservice management' was in 'overdone'. In conclusion, there's a need for institutional specific standards of sanitation for Korean hospital foodservice.

Exploring Long-Term Performance in Design-Build Best-Value Evaluation Criteria

  • Calahorra-Jimenez, Maria;Poore, Tanner
    • 국제학술발표논문집
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    • The 9th International Conference on Construction Engineering and Project Management
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    • pp.74-82
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    • 2022
  • Improving long-term performance in highway projects is an imperative goal for public administrations. Project delivery and procurement methods might provide an opportunity to align design and construction processes with this goal. Previous studies have explored whether project delivery methods impact the long-term performance of highway projects. However, these studies did not focus specifically on how core elements within the procurement might relate to long-term performance. Thus, this research aims to fill this gap by exploring to what extent and how long-term evaluation criteria are considered in design-build best-value procurement of highway projects. To this end, content analysis was conducted on 100 projects procured between 2009 and 2019 by 19 DOTs across the U.S. The analysis of 365 evaluation criteria found that (1) roughly 11% of them related to long-term performance. (2) The weight given to these criteria in the overall technical proposal was lower than 30%. (3) Sixty-five percent (65%) of long-term evaluation criteria focused on design while 15% related to materials and technology, respectively. The results of this study are a first steppingstone to initiate a deep exploration of the relationship between procurement practices and actual project performance. Currently, with sustainability and life cycle assessments being top concerns in infrastructure projects, this line of research might be of particular interest to DOTs and highway agencies across the U.S. and worldwide.

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공공의료 책임운영기관의 성과지표 개발에 관한 연구 (A Study on the Performance Indicator Development of Public Hospital)

  • 김영훈;최영진
    • 디지털융복합연구
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    • 제6권4호
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    • pp.13-23
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    • 2008
  • Changed the business environment, private sector focuses on the performance management, so to manage the performance he uses BSC that overcomes the limitation of financial indicators. Also, it is getting emphasized to evaluate the performance about services that the public sector provides and obliged for the public sector to be responsible for managing and improving its performance as the private sector has been doing. But lacks of knowledge and experience on performance management and evaluation are blocking the public sector from introducing and implementing new performance management systems. To solve those problems, this study has derived general guidelines and KPIs that public sector should keep in mind when BSC is introduced new management system. This study focused on the public hospital which is the performance management and evaluation system of Government administration.

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Indicator of Facility Performance Evaluation (FPE) for Educational Facilities of BTL Projects

  • Lee, Kwan-Jong;Lee, Chun-Kyong;Park, Tae-Keun
    • Architectural research
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    • 제14권1호
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    • pp.35-44
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    • 2012
  • Build-Transfer-Lease (BTL) was introduced to the domestic construction market in 2005. Now, seven years later, the BTL model is most active for educational facilities. In 2011, 93 educational facility projects entered the maintenance stage. Considering the characteristics of today's BTL projects for educational facilities, the main issues are the initial performance and maintenance of educational facilities and the service-providing status for the 20-year operational management period, in relation to providing safety and convenience to students, the facility users. Seeking a solution, local education offices and departments in charge of BTL under the Ministry of Education, Science, and Technology have been exploring various methods of evaluating operational maintenance performance from various perspectives. For educational facility BTL projects, however, the appropriateness of initial operation performance evaluation, rather than considering the 20-year operational management period, is controversial in regards to sustainability. On this account, performance evaluation items in four areas-operational maintenance evaluation, facility performance status evaluation, maintenance subject evaluation, and sustainable change response evaluation-should be extracted. An indicator of facility performance evaluation is presented in this study through an AHP survey targeting experts, as part of establishing an operation performance evaluation system for educational facility BTL projects.

외식기업의 성과 평가에서의 BSC 도입 방법론 검토 (Study of the Method for Building up BSC in the Foodservice Industry Based on the Performance Evaluation)

  • 오윤석
    • 한국조리학회지
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    • 제10권2호
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    • pp.84-106
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    • 2004
  • Measuring and evaluating the business performance plays a very important role in managing business. It is both because business performance, in any types of industry, can be evaluated and managed properly only when the measurement of its performance is estimated and because its performance can be improved through an efficient and effective management. Therefore it is essential to build up the performance evaluation system to raise management efficiency of food service industry, to reinforce competitive power of food service industry. In this study, investigated the present performance evaluation system situation of the food service industry and introduced BSC as the main conceptional framework for evaluating the performance of the food service industry. Finally, this study discussed the possible method for building a balanced scorecard to the food service industry.

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콘크리트 옹벽의 성능위주평가를 위한 평가항목 분석 연구 (Analysis on the Current Evaluation items for the Performance-focused Management of the Concrete Retaining Wall)

  • 이동율;성주현;정해상;오태근
    • 한국안전학회지
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    • 제30권6호
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    • pp.56-62
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    • 2015
  • Recently, one of countermeasures against aging SOC infrastructures, performance-focused management including the serviceability, functionality, durability, and economics has been changed from the structural safety-focused evaluation has changed into The current inspection and diagnosis for the major SOC facilities in Korea has been carried out by the specific principle of details, and most of them checked by the visual inspection are focused on the repair and rehabilitation of the damaged structures, thus they are the preventive maintenance. However, the performance-focused management should be replaced for the effective and economic maintenance as wells as for the minimization of the damage. In this regard, this study the appropriacy of the current evaluation items about the concrete retaining wall, one of SOC infrastructures as the previous step forward the performance-focused management. In order to deduct the effective evaluation items in order, the entropy, analytic hierachy process (AHP), and promethee analysis were peformed and the results were compared and discussed.

성과관리의 수용성 제고 방안 : 공기업사례를 중심으로 (A Study on the Method for Promoting Acceptance on Performance Management : Focusing on the Public Enterprises Practices)

  • 김연성;유홍성;김순철
    • 한국경영과학회지
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    • 제40권1호
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    • pp.185-198
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    • 2015
  • This study drew performance management factors analyzed a causal link between acceptance and satisfaction of performance management to present the method for promoting acceptance on the performance management system that most of the public enterprises, government-affiliated organizations are implementing. To achieve this, qualitative analysis and quantitative analysis were conducted in parallel through in-depth case studies and surveys. The results of this study are as follows. First, the analysis of the performance management factors with preceding studies shows that performance management indicators, performance management operations and performance management communications. Second, from the causal relationship of performance management factors affecting performance management acceptance reveals that performance management operation has statistical significance. Third, the analysis of the effect of performance management factors on the management satisfaction shows that operation and indicator of the performance management have statistical significance and reflecting the performance indicators to business, adequacy of target level, training, system support and CEO's Leadership have been revealed as important variables to the management satisfaction. Fourth, the result of the analysis on casual connection between acceptance and satisfaction of the performance management shows that improving management acceptance has a direct impact on satisfaction because performance management receptiveness were deemed statistically significant. Fifth, the result of the in-depth case studies on improving performance management acceptance shows that public enterprises have been putting in an effort to design indicators and try to encourage internal member's involvement during the monitoring and evaluation. The quantitative analysis based on survey has turned out that performance management operation and performance management indicators have statistical significance. The qualitative analysis by in-depth analysis shows that public enterprises put a lot of effort to performance management indicators and communication between internal members. As a result, commitment to performance management operation is required to improve the performance management acceptance. In other words, a detailed implementation plan for training, information system support, and CEO's leadership has to be established and ought to be pushed.

프랜차이즈 요식업 종사자의 인적자원관리가 경영성과에 미치는 영향 (A Study on the Influence of Human Resource Management of Franchise Restaurant Employees on Business Performance)

  • 윤강석;임상호
    • 산업진흥연구
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    • 제2권2호
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    • pp.7-13
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    • 2017
  • 본 연구는 프랜차이즈 요식업 종사자의 인적자원관리가 경영성과에 미치는 영향을 분석하였다. 첫째, 프랜차이즈 종사자의 채용관리가 경영성과에 통계적으로 유의한 영향을 미치지 않았다. 둘째, 평가관리(p<.05, ${\beta}=1.887$)가 업무향상에는 유의한 영향을 미친 것으로 나타났으나, 재무성과에는 유의한 영향을 미치지 않았다. 셋째, 경력관리(p<.05, ${\beta}=1.715$)는 재무성과에 영향을 미친 것으로 나타났으나, 업무향상에는 유의한 영향을 미치지 못한 것으로 분석되었다. 넷째, 업무향상과 채용관리(.441), 업무향상과 평가관리(.476)는 p<.01 유의 수준으로 다소 높은 상관관계가 있는 것으로 나타났고, 재무성과와 채용관리(.375), 재무성과와 평가관리(.356), 재무성과와 경력관리(.371)는 p<.05 유의 수준의 상관관계가 있는 것으로 분석되었다. 본 연구는 프랜차이즈 요식업 종사자의 인적자원관리가 경영성과에 미치는 영향을 분석함으로써 채용관리, 경력관리, 평가관리가 업무향상, 재무성과에 대한 특성 요인의 중요도를 파악하고 특성요인의 효과성을 검증하는데 연구의 의의가 있다.