• Journal of Service Research and Studies
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• v.7 no.1
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• pp.53-64
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• 2017

Recently meet the growing needs of customers and has increased, the need for training of customer contact staff in order to improve and increase customer satisfaction. These service training is because it improves the service capabilities of contact for customer-facing employees to respond to customers as well as to improve customer satisfaction. This study is placed in the field after the service training aimed at Customer contact staff joined in 2013~2016 in the first half of these new recruits training education working in the Seoul Metro customers respond to customers in customer contact and practical services it will proceed to the empirical study of how this affects the satisfaction and loyalty to the organization for the job than to find a better improvement in the educational program.

• Journal of the Korean Society for Railway
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• v.19 no.3
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• pp.397-407
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• 2016

This study analyzed the efficiency change and the factors affecting productivity change for the six railway operation corporations that are local public enterprises; study was performed with the DEA-CCR Model and Malmquist Productivity Index, using data collected from 2010 to 2014. Since it was not feasible to collect data on the operating expenses and the number of employees of each of the lines, the efficiencies of each operation corporation were analyzed by integrating the operation corporations, and the Malmquist Productivity Index was used to investigate the trend of the periodical productivity change. Average efficiency for urban railway operation corporations was found to be higher in the case of the bigger corporations. In 2014, the Seoul Metro and the Daejeon Metropolitan Express Transit Corporations were analyzed and found to be the most efficient operation corporations. The Malmquist Productivity Index was used to determine the periodical change; the average MPI was 1.06, with a continuous increase of productivity. The analysis showed that changes of technology were generally more obvious than change of technology efficiency for all six operation corporations.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.12
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• pp.8896-8900
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• 2015

Recently, various career paths draw young workers from twenty to forty to the metro city in Korea. The korea's agriculture sector has decrease in population and productivity which result a threat for it to become an aging society. Also, our country has a difficulty in a tough competition with other countries through agricultural market-opening such as WTO and FTA. In this paper, we introduce a technology using open-source project including Raspberry that easily accessible and applicable to an agricultural industry. In other words, as we build a device monitoring the production environment, everyone can use agricultural sector through an IoT technology, solve the problem with a labor shortage through production process automation, check the condition of the agricultural environment in real time, enhance the quality of the agricultural product by corresponding a certain condition, and improve the competitiveness through a competitive price comparing to the worldwide farm product. Also, we find a way to use data to the other business through data collection and analysis in a process of using the IoT.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.18 no.1
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• pp.1-8
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• 2018

While the number of passengers using urban railroads is increasing day by day, the number of complaints from passengers is also increasing. In order to resolve problems caused by poor communication between urban railroad officials and passengers in this paper. An IOS application using the Internet of Things (IoT) technology is proposed for providing safety and comfort temperature service(s) and for taking prompt action(s) of passengers complaints. In this proposal system, the temperature & humidity sensors were placed in a suitable location within the train. At the same time, transferring measurements to the remote server, allowing passengers to request their desired temperature through the IOS Application. Like this based on the collected data, I suggest a system that urban railroad officials can control temperature & humidity of the train. The proposed system was implemented by the Gwangju Metro Line 1 to validate its effectiveness.

• Journal of the Korean Society of Costume
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• v.57 no.2 s.111
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• pp.29-44
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• 2007

The purpose of this study was to classify male consumer groups according to the fashion lifestyle, to examine characteristics, needs and wants of each group, and to find out differences of cosmetics purchasing behavior among each group segment. After surveying 19-50 year old males by making a visit to college, company and home, 584 samples were analyzed by using SPSS(7.0) package program. Factor analysis, cluster analysis, ANOVA, crosstabs and $X^2-test$ were used to analyse collected data. The results of this study were as follows; 1. Twenty-two questionnaires using AIO fashion lifestyle variables produced seven factors; oriented fashion, flaunting brand preference, active preference, information intention, strong personality, reasonable economy and others directivity. Three groups based on oriented seven factors: personality, fashion and economy. 2. The Personality group had strong personal characters in their fashion. Men in this group prefer casual style and were represented by singles and professionals in their 30's. The fashion group pursued fashion trends, formal wears, and high-priced fashions. They were represented by singles with high-income managerial positions in their 19-29 age group. The economy group represented the largest sample in this study(54.5%). Men in this group tended to purchase fashion goods during of good fabrics at discount stores. This group represented married man with average incomes in their 40's. 3. Each of these three groups showed significant differences in cosmetics purchasing behavior. The personality group mainly purchased cosmetics on-line market because of price. The Internet tended to be their primary source of informations. They spent under 10,000won and pursued a simple and clear image. The fashion group purchased cosmetics at department stores to benefit from the knowledge of sales personal and their source of informations in the mass media. They spent over 70,000won monthly and pursued also a simple and clear image. The economy group purchased cosmetics at discount stores because of their wide assortment of products. They spent under 30,000won monthly and pursued a simple and clear image. Each of these groups currently consume different products and have a different concept of future cosmetic products.

• The Journal of the Convergence on Culture Technology
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• v.6 no.3
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• pp.369-375
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• 2020

The section of this study is the geological vulnerable zone where groundwater leakage occurred through the tunnel barrier during excavation of the shield tunnel boring machine(TBM) for the construction of the electric power unit. Therefore, a Three D imensions(3D) numerical analysis was performed to analyze the actual situation from before construction to the time when the change in groundwater level occurred, and to reflect the surrounding ground conditions based on the observed change in groundwater level during construction. As a result of the study, the correlation between groundwater level change and tunnel construction around the site was identified. Therefore, it was similar to the measurement result of groundwater level at the target ground. The amount of groundwater discharge to the entrance of the tunnel construction was also similar to the actual measured result, and the numerical analysis method and modeling in this study were analyzed to reflect the site conditions.

• The Journal of the Convergence on Culture Technology
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• v.6 no.3
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• pp.335-340
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• 2020

The purpose of this study was to compare the dynamic behavior of STEDEF track that of the sleeper floating track on urban rapid transit according to replacing the resilience pads and analyze the necessity of replacing the resilience pads experimentally. It was analyzed that the uniformity of the track support stiffness could be secured by replacing the used resilience pads with new resilience pads. Therefore, by replacing the used resilience pads, the measured track impact factor was found to be dramatically reduced below the track design standard, and it was analyzed that the track support stiffness could be restored to the design value. As a results, it is possible to restore track support stiffness to the design value and reduce track impact factor by replacing timely resilience pads, which is important to securing durability and improving service life of track components.

• The Journal of the Convergence on Culture Technology
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• v.6 no.3
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• pp.347-352
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• 2020

In this study, the variation of track impact factor according to the spring stiffness change rate of sleeper resilience pad was analyzed based on field measurements. In addition, the correlation between field measurement results and 7 million fatigue test results was verified. The fatigue effect diagram of the sleeper resilience pads was presented considering the nonlinear deterioration characteristics of the sleeper resilience pads used for the STEDEF track. Based on the field measurement results, the nonlinear characteristics of the track impact factor for the spring stiffness change rate over 30% of sleeper resilience pad on the track impact factor-track support stiffness diagram were analyzed to be consistent with the fatigue test results.

• Korea Journal of Hospital Management
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• v.12 no.1
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• pp.75-99
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• 2007

The purpose of this study was to provide basic materials needed to enhance quality of organizational life by identifying the improvements of labor union management in the perspective of general hospital organization management. The subjects of this study were 428 employees in 8 Hospitals in Metro Capital including Seoul. Materials were collected from administrators, nurses and medical technicians in target hospitals from November 10 to November 30, 2006 through survey questionnaires. The main results of this study were as follows: 1. The commitment level of the subjects according to their characteristics was higher in older employees than the younger ones, large family to support than small family to support and those who had higher positions in labor union. 2. The commitment level of the subjects according to the Job and role related variables were higher those who had higher satisfaction level to their job, role conflict in all hospitals. 3. The commitment level of the subjects according to union related variables, variables jointly controlled by union and employer was statistically significant positive correlation. 4. The results of multiple regression analysis shows that formal and informal socialization, satisfaction with the labor union's were all found as important antecedents of labor union commitment. 5. The results of AMOS shows that structure characteristics of hospital, Job and manager satisfaction, socialization were statistically significant labor union satisfaction. The satisfaction level of labor union was statistically significant labor union commitment To summarize study results, the level of commitment in labor union depends on job satisfaction, managers' attitudes, union satisfaction factors, their colleagues attitudes toward union. Therefore hospital managers should have democratic and flexible attitudes toward labor union. Additionally, as formal and informal socialization is important determinant in union commitment, hospital managers should have countermeasures to enhance the colleague attitude and job satisfaction level of hospital employees. Moreover, as managerial factors of the principal of hospital influence union commitment directly, the attitudes of hospital managers toward union and transparency of hospital management should be improved.

• Women's Health Nursing
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• v.1 no.1
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• pp.68-80
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• 1995

Housewife plays a significant role in maintaining a health family life. If she can not function adequately due to high stress, it will affect quality of life of the household members. It also interferes with the normal process of family development. Futhermore, dysfunctional family will have effects on morale of the servicemen in military. This is a descriptive study. The main purpose of this study is to compare the level and types of stress between a group of military wives and a group of civilian wives and provide a data which can be used to develop a stress management program. Sample consist with 250 military wives and 250 civilian wives residing in metro Seoul area. Data collection was done during October 4, 1994-November 30, 1994. Stress was measured with the instrument developed by the researcher. The cronbach's ${\alpha}$ score of the instrument was .91. The data was analyzed by using SPSS-PC. The results of this study are : 1. The stress score was 47.09 for military wives, 36.56 for civilian wives. The range of score was 0-192. The stress level of military wives was greater than civilian wives. (t=4.80, P<.000) 2. The rank order of stressors of military wives were 1) move 2) residential environment 3) purchase of house 4) holidays. The rank order of stressors of civilian wives were 1) husband late return after work 2) arguments with husband 3) holidays 4) husband's drinking problem. The result shows that the main stressors of military wives are frequent moves, residential environment, uncertainty of the future, unsafe work environment of husband, and the lack of private life which are all associated with the military. Therefore, it is urgently needed to distribute this facts through military journal to understand the characteristic of the stress of military wives, and to develope appropriate health care program to lessen the stress.