• 한국프랜차이즈경영연구
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• 제15권2호
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• pp.77-87
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• 2024

Purpose: South Korea is one of the markets where diverse and innovative cuisines are being tried. Therefore, the expectations for Michelin star restaurants in South Korea are high. The expected value of a Michelin star restaurant consists of both hedonic and utilitarian aspects of the dining experience. These consumer expectations affect visit intention. Research design, data, and methodology: The survey period was from October 10, 2023 to October 18, 2023, and 302 copies were used for hypothesis verification. Result: Hedonic expected value was found to have a significant positive influence on short-term and long-term visit intention, but had no significant effect on mid-term visit intention. Utilitarian expected value was found to have a significant positive influence on short-term and mid-term visit intention, but did not appear to have a significant effect on long-term visit intentions. Short-term visit intention was found to have a significant positive influence on mid-term visit intention, and mid-term visit intention was found to have a significant positive influence on long-term visit intention. Conclusions: The theoretical implications are restaurants need to utilize third-party certification, such as the Michelin Guide. The practical implication is that Michelin star restaurants should provide expected value to increase short-term visit intention.

• 한국프랜차이즈경영연구
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• 제13권2호
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• pp.17-31
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• 2022

Purpose: With the development of the Internet, consumers can quickly access the electronic word-of-mouth. Consumers seek to reduce uncertainty by referring to the opinions of other consumers about products and services when making purchase decisions. In the food service industry, evaluating a restaurant before an actual visitation is difficult. Therefore, electronic word-of-mouth is important to interact with the customer in restaurants. as it can be used as an exchange of information in which consumers participate and interact with other customers. This study was conducted to verify how online word-of-mouth characteristics (Consensus, Vividness, Neutrality) on attitudes and visit intention from the perspective of social exchange theory. And it was performed to verify the structural relationship between short-term visit intention, mid-term visit and long-term visit intention. Research design, data, and methodology: A survey was conducted on customers who have visited restaurants. Of a total of 312 responses, 306 responses were used, excluding insincere responses and missing values for factors analysis. SPSS 25.0 and AMOS 25.0 were used for statistical analysis, and hypothesis testing was conducted after verifying the validity and reliability of the questionnaire items. Result: The result of the analysis showed that, consensus and neutrality have a positive effect on attitude but not much on vividness. In addition, consensus, vividness, and neutrality have no effect on the short-term visit intention. Finally, the short-term visit intention has a positive effect on mid-term visit intention, and mid-term visit intention has a positive effect on long-term visit intention. Conclusions: Based on the results, this study suggested that it is necessary to have practical implications for marketing and monitoring restaurant reviews in consideration of the characteristics of electronic word-of-mouth. When managing electronic-word-of-mouth, it is necessary to manage the consensus and neutrality is essential to provide sufficient information about the restaurant. The focus should not only be on vividness, such as photos and videos. In addition, restaurants should also provide a good experience for first-time visitors as the short-term visit intention positively affects mid-term and long-term visit intention.

• 한국치위생학회지
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• 제16권3호
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• pp.373-381
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• 2016

Objectives: The purpose of the study is to investigate the awareness toward use and service contents of long term care for the elderly. Methods: A self-reported questionnaire was completed by 296 adults from August 13 to October 20, 2014. The questionnaire consisted of general characteristics of the subjects, awareness toward long term care insurance for the elderly, awareness toward long term oral health care services, use of long term care service and use intention for the long term care insurance. Data were analyzed by SPSS 18.0 program. Results: Those who were aware of the long term care insurance accounted for 55.4 percent. Approximately 50 percent of the respondents recognized long term care service items, home visit care, home visit bathing, and home visit nursing. Most of the respondents had information of long term care services by way of mass media and direct contact. Only 13.4 percent of the respondents were aware of the oral health service in the long term care insurance. The subjects were aware of denture cleaning, oral cleaning and oral health education out of oral health service in order; and oral health services that needed to be offered were denture cleaning, oral health education and professional toothbrushing. They reported that dental hygienists were the most important manpower that offered the efficient oral health care services. They answered that professional manpower and financial support are required for oral health services. The positive thinking to long term care insurance accounted for 89.2 percent and 91.3 percent had use intention for oral health services. Conclusions: Many elderly people have mastication or dysphagic problems due to systemic diseases. Therefore, it is necessary to announce the long term care insurance and long term care services for the elderly people.

• 디지털융복합연구
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• 제18권8호
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• pp.179-184
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• 2020

본 연구는 코로나19 확진자 동선에 대한 지자체의 정보공개의 모호성 차이가 해당 지역상권에 대한 소비심리에 미칠 수 있는 영향에 주목하였다. 특히 상대적으로 정보공개 방식이 모호한 강남구와 상세한 서초구의 거주자들을 대상으로, 해당 구가 발표하는 코로나19 확진자 동선의 모호성 판단이 확진자 동선 인근의 상권 방문의도에 미치는 영향을 조사 및 분석하였다. 그 결과 거주지 인근에서 발생한 코로나19 확진자 동선에 대한 정보가 모호(vs. 상세)하다고 느낄수록 불안감이 높았으며, 이는 유관 상권에 대한 방문의도를 낮추는 것으로 나타났다. 이 같은 차이는 각 구에 따라서도 유의하게 나타났다. 한편 연령과 성별이 미치는 영향은 유의하지 않았다. 이 같은 결과를 기반으로 소비심리의 장기적 변화, 내재된 불안감의 영향, 거주자와 비거주자 간 차이 등을 담은 향후 연구의 시사점을 제시하였다.

• 한국정보시스템학회지:정보시스템연구
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• 제17권2호
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• pp.49-72
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• 2008

Today, the World Wide Web (WWW) impacts many facets of our lives, including communication, entertainment, social activities, shopping, etc. The web portal is the most accessed type of site and is advertising-supported the more users who visit the site, the more income it generates. User perception to a web site is very important much research has focused on the internet users' behavior. Some well-known theories, such as the technology acceptance model have been used to examine variables that motivate individuals to accept and use an IS. But Understanding continued use is the goal of this study. We focus on user beliefs (specifically, perceived usefulness) and attitude because pier studies of IT usage, predominantly based on the technology acceptance model (TAM) and similar models, have established these perceptions as the dey determinants of both initial IT usage (acceptance) and long-term usage (continuance) intention and behavior (Bhattacherjee 2001; Davis et al. 1989). Any change in beliefs or attitudes will likely have a corresponding impact on, and may even revers, users' continuance intention and behavior. Also, continuance use have some features which are prior use, habit, feature-centric view of technology. So this research reflected continuance use features. Examination of the paths in the model revealed several interesting results. First, Perceived usefulness was a stronger predictor of acceptance intention in TAM than attitude, But attitude was a stronger predictor of continuance intention in this study than perceive usefulness. Second, confirmation was not affect directly to attitude. Last, Habit was strongest predictor of continuance intention in this study.

• 한국유통학회지:유통연구
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• 제12권1호
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• pp.85-104
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• 2007

본 연구는 갈수록 설자리를 잃어가는 재래시장에 있어서 서비스 품질인 물리적 환경, 상호작용적 품질, 결과품질이 거래관계의 질에 미치는 영향과 이러한 관계의 질이 고객의 재방문에 어떠한 영향을 미치는가를 분석하여 재래시장 활성화에 대한 마케팅 측면의 중요성을 제시하고 있다. 이와 더불어 거래관계의 질과 고객의 재방문의 인과관계에 있어 고객의 이용경험과 다양성 추구성향이 어떠한 조정적 역할을 담당하는지도 연구하였다. 실증분석을 위해 재래시장을 방문하는 이용자를 대상으로 설문을 통해 데이터를 수집하였으며 서비스 품질${\rightarrow}$거래관계의 질${\rightarrow}$고객 재방문에 대한 인과적 구성모델에 대해 구조방정식 모델분석을 통해 검증하였다. 구성모델에 대한 분석결과 서비스 품질을 구성하는 환경적 품질, 상호작용적 품질, 그리고 결과적 품질 모두 관계의 질에 통계적으로 매우 유의한 영향을 미치는 것으로 나타났으며 거래관계의 질 역시 고객의 재방문에 중요한 영향을 미치는 것으로 나타났다. 이와 더불어 거래관계의 질이 고객의 재방문에 영향을 미치는데 있어서 이용자의 경험과 다양성 추구성향은 조정적 역할을 충분히 하고 있는 것으로 분석결과 나타났다. 즉, 이용경험이 풍부할수록 관계의 질이 고객 재방문에 더욱 많은 영향을 미치는 것으로 나타났으며 반대로 다양성 추구성향이 낮을수록 관계의 질이 고객 재방문에 더 유의한 영향을 미치는 것으로 나타났다.

• 한국지구과학회지
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• 제38권7호
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• pp.581-597
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• 2017

본 연구에서는 우리나라의 대표적인 자연사박물관인 고성공룡박물관의 관람객 수를 통계적으로 분석하였고, 관람객을 대상으로 만족도를 조사하였다. 그 결과, 2005년부터 2014년까지 지난 10년 간 누적 관람객 수는 약 341만 명이었다. 연간 최대 관람객 수는 약 44만 명이며, 연간 최소 관람객 수는 약 30만 명으로, 연평균 관람객 수는 약 34만 명이었다. 전체 관람객 중에서 개인 관람객의 누적 인원은 약 280만 명으로 82.0%를 차지하였으며, 단체 관람객 누적 인원은 약 61만 명으로 18%이었다. 월별 방문 관람객 수를 분석한 결과, 8월에 약 53만 명으로 가장 많고, 2월에 약 14만 명으로 가장 적었다. 개인과 단체 관람객의 방문 패턴은 차이를 보였는데, 개인 관람객은 8월에 가장 많았고, 12월이 가장 적었다. 반면, 단체 관람객은 10월에 가장 많았고, 2월에 가장 적었다. 관람객들의 거주 지역은 대체로 지리적 접근성과 거주 지역의 인구수에 비례하는 것으로 나타났다. 관람객들의 만족도 조사 결과, 대체적으로 높은 만족도(평균 4.1)를 보였으나, 일부 시설에 대해서는 개선이 필요한 것으로 조사되었다. 관람객의 방문 횟수와 재방문 의사에 대한 설문 조사 결과, 192명 중 102명(53.1%)이 2회 이상 방문하였고, 198명 중 178명(89.9%)은 재방문 의사가 있는 것으로 나타났다. 본 연구의 조사 결과는 고성공룡박물관의 중장기적 발전 방안 마련을 위한 현황 분석 및 기초 자료로 활용될 수 있을 것이다.