• Journal of Distribution Science
• /
• v.15 no.2
• /
• pp.27-36
• /
• 2017

Purpose - This study was intended to find the selection attribution factors and service satisfaction determinants of third party logistics suppliers in Dongdaemun wholesale market. Research design, data, and methodology - A questionnaire survey was performed, and the retailers and wholesalers in Dongdaemun wholesale market were asked to fill in it. Company employees using third party logistics service were selected by a random sampling method. Results - It is easy for both retailers and wholesalers to use third party logistics service. The logistics companies in Dongdaemun wholesale market have paid more heed to the security of freight and the operability. That is, the freight safety and operating service are the most important factors in selecting third party logistics suppliers, and they both have a close relationship with user satisfaction. There is no relation between service level and recognition in selection factors of third party logistics suppliers. All the responsiveness, operability and informativeness of third-party logistics providers has a significant relationship with user satisfaction. Conclusions - Third party logistics service is entirely different from the existing delivery or transport service. The most market vendors' wish for third party logistics suppliers is the stability of freight and robust operating service. They also demand the responsiveness for special or emergency situation with having information strength.

• Journal of Korea Society of Industrial Information Systems
• /
• v.21 no.3
• /
• pp.57-71
• /
• 2016

Even though the Korean military continued to develop military logistics support systems, sufficient research on logistics service has not been conducted. The main purpose of the research is to examine employees' job satisfaction of logistics units by logistics functions (the ordnance, the supply, the food), and further the relationship between the job satisfaction of logistics units and service quality of the user(combat) units. Some results are as follows. First, the job satisfaction among logistics units was significantly different by functions. Second, the tangible among service quality factors of user units was been significantly different among functional units. Finally, through the post hoc analyses, some meaningful results on service quality were also identified.

• Journal of Korea Society of Industrial Information Systems
• /
• v.22 no.3
• /
• pp.63-76
• /
• 2017

While the Military Logistics System and its Outcome Quality have been Emphasized, User Unit's needs on Interaction Quality Begin to Appears as a New Subject in Logistics Field. Interaction Quality of Supply, Maintenance and Foods Among Logistics Functions Influenced much more to User Unit's Satisfaction. Especially Maintenance on Satisfaction was Prominent. Analyses of the Survey and Interview with Field Employees Supported the Results, and the Characteristics of Maintenance Function also Accord with those. Moreover, the Service Maintenance Employees, who Showed Higher Job Satisfaction Among Three Functions, led to Higher Satisfaction of User Units.

• Journal of Korean Academy of Nursing Administration
• /
• v.17 no.3
• /
• pp.284-292
• /
• 2011

Purpose: The purpose of this study was to examine the causal relationships among quality of hospital SCM (system quality, information quality, service quality), perceived usefulness, user satisfaction and logistics performance by hospital staff. Methods: A survey using a structured questionnaire was conducted with 276 hospital staff. Analysis of the data was with both SPSS Win 18.0 for descriptive statistics and AMOS 8.0 for the structural equation model. Results: The hypothetical model yielded Chi-square=8.121 (p=.087), df=4, $x^2$/df=2.030. GFI=.989, AGFI=.942, RMSEA=.066, NFI=.995, CFI=.997 TLI=.990 and showed good fit indices. Three dimensions of quality of SCM had significant direct effects on perceived usefulness. System and service of quality of SCM had significant direct effects on user satisfaction. Perceived usefulness had significant direct effects on user satisfaction. User satisfaction had significant direct effects on logistics performance. Conclusion: These results suggest that logistics performance can be enhanced by user satisfaction, user satisfaction can be enhanced by perceived usefulness, and perceived usefulness can be enhanced by quality of hospital SCM. Further study with various hospitals and various variables is necessary.

• Journal of Korean Society of Transportation
• /
• v.25 no.5
• /
• pp.7-14
• /
• 2007

The purpose of this study is to investigate the differences between the service providers and the users of 3PL services, in their perceptions about the qualities. The results of analysis identified five elements of the quality of 3PL services: reliability, efficiency, tangibility, responsiveness, and timeliness. The perceived importance and satisfaction showed the significant differences between 3PL service providers and the clients for all of the five elements. With respect to importance, efficiency showed the largest cognitive difference. Timeliness appeared to be the most important element perceived by both the service providers and the users. In terms of satisfaction, responsiveness indicated the biggest cognitive difference. In addition, it was noticed that the clients' satisfaction levels were particularly low, with respect to responsiveness and efficiency. It must be a strategic task of the 3PL service provider to improve customer satisfaction by reducing those cognitive differences.

• Journal of Distribution Science
• /
• v.14 no.12
• /
• pp.61-69
• /
• 2016

Purpose - This study investigates the determinants that affect the number of IT Incident tickets of an IT Service Provider ("ITSP") to logistics industry in order to improve its management process by reducing the incident tickets. Research design, data, and Methodology - This study uses weekly data of IT incident tickets from September 2012 to June 2015. Correlation and regression analyses are conducted. Six identified determinants i.e., IT Change, User Errors, Shipment Volume, Network, Hardware and Software Issues are used as the explanatory variables. Results - Our findings show as following. First, our analysis indicates that IT Change is not a significant determinant as opposed to what commonly believed by many as the most important factor. Second, Software issue is the highest contributor to the Major IT incident tickets, followed by User Error, Network and Hardware issues. Third, it seems there is lead-lag relationship between IT Change and Major IT Incidents tickets as indicated by earlier studies. Fourth, the relationship between IT Change and Major IT tickets is also affected by shipment volume. Conclusions - As policy recommendation, all identified determinants should be treated according to priority. In addition, improving the way IT Changes are implemented will definitely reduce the IT incident tickets.

• Proceedings of the KSRS Conference
• /
• 2004.10a
• /
• pp.83-86
• /
• 2004

With the proliferation of smart devices, applications under ubiquitous environment must provide transparent access to computer resources. However, existing u-Logistics systems can not properly react on such requirements, because the status information of objects is input only in fixed milestones by system's operators. In this paper, we introduce an event notification service suitable for u-Logistics environment. The system is based on RFID infrastructure and provides real-time tracking by combining the event of objects with location information received from GPS satellites. The system also provides a graphical user interface based on a state/transition approach, making it easy that clients facilitate definition of profile, and uses XML structure to more easily represent and exchange events.

• Proceedings of the Korea Port Economic Association Conference
• /
• 2006.08a
• /
• pp.159-179
• /
• 2006

As the current trend to the main index of the port competitiveness evaluation, the competitiveness index of the port service comes to more important than the part of expense, location and facility. To reform the bottleneck of port has an effect on improving port service competitiveness. Therefore, this study shows the importance of analyzing bottlenecks on logistics to improve port competitiveness. It collected recent questionnaire data which are the subject as the Custom Service, the Chamber of Commerce and Industry, the Trade Association about bottlenecks of port logistics for working out bottlenecks of domestic port logistics and it produced the order of priorities of bottlenecks by multiplying each output priorities and weights of each process in user of Incheon inner-outer port which is focused on container freight by analysis of priority and Analytic Hierarchy Process(AHP). Unlike existing studies, this study has important values. It presents the priority evaluation only focused on the container freight was produced by port users who are categorized into shipping company, terminal operation company and forwarder, car-ferry in Incheon inner-outer port and making a application of logistics process. It means internal and external competitiveness improvement plan can be presented more concretely and detailed than past competitiveness attributes such as location, facility, service and expense. If the analysis of port logistics bottlenecks which was focused on container freight is extended to the part of general cargo and sundries such as haul grain, car, scrap iron, those studies will be able to provide Incheon port users with useful information and a model of analyzing overall bottleneck of logistics in Incheon port.

• Journal of the Korea Society of Computer and Information
• /
• v.7 no.1
• /
• pp.137-146
• /
• 2002

The benefit of TPL(Third-party Logistics) is reduction of transportation time, accuracy, improved expertise knowledge and access to logistics information system, improved operational efficiency, improved customer service, ability to focus in core business and greater flexibility. On the contrary, the defect of TPL is loss of control, unreliable promise of the enterprise (provider),inability to respond to logistics system requirement, lack of understanding of the user business goals . This thesis aims to suggest the optimal strategic to improve the logistics system and to satisfy the customer needs and also aims to suggest the TPL method to strengthen the TPL companies. And strategic plan Total (enterprise-TPL-customer) Logistics Information System(TLSI) of TPL operation. focused on transportation service and mechanism to use GPS model.

• Journal of Korean Society of Transportation
• /
• v.26 no.5
• /
• pp.41-49
• /
• 2008

According to the demand for services. a single point contract between a user and provider spreads over the industry, and the relationship between them is a main issue. The user wants to make a deal with the contributor which can provide the effective services to the user. This study is to estimate the efficiency of global logistics industry with Data Envelopment Analysis, by nations from 2001 to 2005. Furthermore, it tries to estimate the inefficiency affected by macro factors, and proves the association between them using Tobit model. Global logistics industry has made growth both externally and internally more than doubled for the last 5years. Technical inefficiency of global logistics industry is more influenced by pure technical inefficiency than inefficiency of scale. Therefore technical efficiency can be increased by decreasing pure technical inefficiency. Through this study, it found that the logistics industry got influenced to its efficiency by high price of oil, and courier and transportation service market is formed stably. Furthermore, it advocates policy planners to consider effectiveness and clearness of policy which influence to inefficiency of logistics industry. Also, it found that labor and financial support can give critical effect.