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http://dx.doi.org/10.9723/jksiis.2016.21.3.057

An Empirical Study on the Relationships among Job Satisfaction of Employees, Service Quality, Customer Satisfaction in Military Logistics  

Cho, Chong-Mok (단국대학교 경영학과)
Lee, Hong-Hee (서울과학기술대학교 경영학과)
Hong, Suk-Ki (단국대학교 경영학과)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.21, no.3, 2016 , pp. 57-71 More about this Journal
Abstract
Even though the Korean military continued to develop military logistics support systems, sufficient research on logistics service has not been conducted. The main purpose of the research is to examine employees' job satisfaction of logistics units by logistics functions (the ordnance, the supply, the food), and further the relationship between the job satisfaction of logistics units and service quality of the user(combat) units. Some results are as follows. First, the job satisfaction among logistics units was significantly different by functions. Second, the tangible among service quality factors of user units was been significantly different among functional units. Finally, through the post hoc analyses, some meaningful results on service quality were also identified.
Keywords
Military logistics; Employee job satisfaction; Service quality; Customer satisfaction;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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