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http://dx.doi.org/10.9723/jksiis.2017.22.3.063

A Case Study on the Perception of Interaction Quality in Military Logistics Support Service: Focused on Maintenance Function  

Cho, Chong Mok (단국대학교 경영학)
Kim, Jong Weon (동의대학교 경영정보학과)
Hong, Suk Ki (단국대학교 경영학과)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.22, no.3, 2017 , pp. 63-76 More about this Journal
Abstract
While the Military Logistics System and its Outcome Quality have been Emphasized, User Unit's needs on Interaction Quality Begin to Appears as a New Subject in Logistics Field. Interaction Quality of Supply, Maintenance and Foods Among Logistics Functions Influenced much more to User Unit's Satisfaction. Especially Maintenance on Satisfaction was Prominent. Analyses of the Survey and Interview with Field Employees Supported the Results, and the Characteristics of Maintenance Function also Accord with those. Moreover, the Service Maintenance Employees, who Showed Higher Job Satisfaction Among Three Functions, led to Higher Satisfaction of User Units.
Keywords
Military Logistics Function; Service Quality; Interaction Quality; User Unit's Satisfaction; Job Satisfaction;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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