• Title/Summary/Keyword: Logistics Service Center

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A Study on Perception Difference for Service Quality of Abroad Logistics Center by the Characteristics of Shippers (화주기업 특성에 따른 해외물류센터 서비스 품질 인식차이에 관한 연구)

  • Roh, Yoon-Jin;Park, Jong-Seok
    • Journal of Korea Port Economic Association
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    • v.31 no.4
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    • pp.151-168
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    • 2015
  • Shippers face uncertainty and risks until the delivery of goods to the buyer (importer). To avoid these uncertainty and risks, shippers use the abroad logistics center and then try to construct continuous contract relations. From this viewpoint, this study examines the motivations of shippers to take advantage of the logistics center and perception difference for service quality according to the characteristics of shippers. For this purpose, T-test and ANOVA analyses are conducted using SPSS 21.0. The results suggest the following implications. First, there are no differences in perception regarding the motivation to take advantage of the logistics center for the size and characteristics of products. Second, the main motivating factors are maneuver to competitors and meeting buyers' demands by using the abroad logistics center. Furthermore, there is the level of perception for service quality regarding packaging and labeling in the logistics center. In contrast, the problem process and the quality of the order progress information is higher. Finally, specific logistics services are required depending on individual products because each product's characteristics are different.

A Study on Perception of Shippers about the Service Quality of Logistics Center in Port Distripark (항만배후단지 물류센터 서비스품질에 대한 화주 인식 연구)

  • Kweon, Jung-Dae;Kwon, Kyu-Ri;Kim, Yul-Seong
    • Journal of Navigation and Port Research
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    • v.41 no.6
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    • pp.415-422
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    • 2017
  • In a situation where there is excessive competition among logistics centers due to the low price of logistics centers for attracting freight volume, the conditions provided by the logistics centers are similar. Therefore, in order to determine the logistics center, we want to find out what kind of differentiated service the shippers desire, as well as what level of service they want in addition to al ow price. There are currently no studies about the service quality of logistics centers. The components of the service quality of the logistics center were extracted by applying them to the logistics center based on the existing service quality theory. Factor analysis revealed five dimensions of service quality: tangibility, reliability, empathy, assurance, and know-how. It was found that service quality had a statistically significant influence on customer satisfaction, from the investigation of the causal effect relationship. In addition, 'Know-How' among these factors has more influence on customer satisfaction, so it is important to accumulate differentiated 'Know-How' only in logistics centers.

A Study on the Successful Operation for the Integration of Cyber Logistics (성공적(成功的)인 사이버 통합(統合) 물류(物流) 운영(運營)에 관(關)한 연구(硏究) -전자상거래(電子商去來)(홈쇼핑) 업체(業體)와 택배(宅配) 업체(業體)를 중심(中心)으로-)

  • Kim, Sang-In;Choi, Hong-Do;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.17 no.4
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    • pp.247-258
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    • 2015
  • The purpose of this study is to let the entire logistics system be managed in cyberspace by effectively sharing the logistics information between companies involved in the process, changing conventional commerce to electronic commerce. Most of the goods traded through electronic commerce are small goods involving small business transactions. This produces many problems in shipping and delivery and the leads an inefficient logistics system. Another problems is that there is no sharing of information that process the logistics flow and no systematic management of pick-up and delivery information. As a result, rise in logistics cost, longer delivery period and poor service quality are inevitable and these results are becoming an obstacle in the widespread usage of the electronic commerce. Companies that are part of logistics center can cooperate logistics business in Cyber space and share the entire logistics information through the cyber logistics center. This turns out in effective sharing of logistics information, and thus, allows efficient management of logistics, improves logistics service, and reduces logistics cost.

Searching for Best Practices in Developing Ports as Logistics Centers

  • Jun, Il-Soo;Yi, Sang-Won
    • Journal of Korea Port Economic Association
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    • v.21 no.4
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    • pp.183-207
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    • 2005
  • Global firms are seeking to implement their global logistics strategies in two ways: the use of centralized inventories and/or postponement of final assembly. These strategies stress the importance of regional logistics centers. In most cases, regional logistics centers are located in or near ports so that changing demands can be met with economy, reliability and flexibility, The port can profit not only from the activities of logistics center itself, but also the increasing flow of cargo through the logistics center. A number of ports respond to this trend by shifting their emphasis from traditional cargo-handling services to value-added services. This paper presents guidelines drawn from the best practices of ports to be successful logistics centers to provide many aspects of value-added logistics services. These include: Effective Planning and Development of Logistics Centers; Institutional Incentive Scheme; Development of Free Trade Zones; Financing Infrastructure related to Logistics Centers; Developing Logistics Service Providers and Logistics Professionals; Development of Information Technology; and Regulatory and Administrative Issues. These guidelines will help managers of ports and policy makers of governments in the East Asian region learn to recognize, analyze and adopt the best practices for use.

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A Study on the Effect of the Professional Identity of the Manager of Logistics Center on Service Orientation and Work Engagement (물류센터 관리자의 전문직정체성이 서비스지향성과 직무열의에 미치는 영향)

  • Won-Keun Cha;Hyang-Sook Lee
    • Korea Trade Review
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    • v.46 no.2
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    • pp.55-74
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    • 2021
  • Despite the growing importance of the logistics industry, it has been socially recognized as a 3D job and is perceived as a field of lower professional identity since the workers themselves think that they are engaged in a less important job. According to the related researches, it shows that professional identity affects the quality of service to customers, and applying it to the workers who are engaged in the logistics industry should be a meaningful subject of research. Therefore, this study intends to look into the impact of professional identity by managers in logistics centers on their service orientation and job engagement. To this end, this study surveyed managers in logistics centers across the country and conducted exploratory factor analysis, confirmatory factor analysis, and path analysis through structural equation models. The results of this study are summarized as follows. First, among the sub-factors of professional identity, recognition of professionalism did not have a significant effect on service orientation and job engagement, while acquisition recognition and range cognition had significant effects on it. Second, service orientation had a significant effect on job engagement. It believes that this study suggested implications for educational institutions and logistics companies that develop human resources of logistics in the aspect of that it presented the importance of developing human resources of logistics as well as the directivity to where the working environment such as the autonomy in their works and the extension of their authority should take their way.

전자산업의 서비스부품에 대한 국제로지스틱스 연구

  • 김태현
    • Journal of Distribution Research
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    • v.1 no.2
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    • pp.141-172
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    • 1996
  • This study is to investigate global logistics strategies of Korean electronics companies. in terms of service parts. According to the survey, Korean electronics companies were pursuing multi-level global logistics network such as global, continental, national, regional and service center echelon for improving the efficiency of service parts global logistics. Especially there was a tendency of developing new continental distribution centers. And the companies were exploiting efficiency through inventory control by multi-level echelon, demand forecasting by the product life cycle and supply and service lead time management. But there were some insufficient factors for the efficiency of global logistics operation at the construction of worldwide real time logistics information system and pursuit of the efficiency on the whole network including subcontractors. For the future competitive advantage of the Korean electronics companies, the following are suggested: 1) the establishment of arranged logistics channel adjusting each company's global strategy, 2) the construction of worldwide real time logistics information system, 3) the reengineering of all logistics procedures such as order processing, shipping, inventory control, etc., 4) the enhancement of the ratio of the supply from the external companies and the internal manufacturing subsidiaries at each continent, 5) and the pursuit of operational internalization of external subcontractors.

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Improving Logistics Services of LSP to Minimize Logistics Outsourcing Risks in the Ceramic Industry

  • SUMANTRI, Yeni;GAPSARI, Femiana;HADIKO, Gunawan;PRAMUDITHA, Vania Putri
    • Journal of Distribution Science
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    • v.20 no.6
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    • pp.87-97
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    • 2022
  • Purpose: In the last few decades, the ceramic industry has become an important industry for Indonesia. The resulting product must be handled properly, because if material & product handling is not carried out properly it will impact on the quality of product. Based on the logistics outsourcing research gaps in the ceramics industry to logistics service provider (LSP), this study aims to analyze the logistics service improvement of LSP in accordance with the needs of the ceramic industry to minimize logistics outsourcing risks. Research design, data and methodology: In the field study, observations, interviews and surveys related to production and logistics activities in the ceramic industry & LSP were carried out. The next step is to analyze logistics service of LSP needed by the ceramic industry. Results: The final findings obtained from this research are the LSP need to improve 1) knowledge; 2) technology capability; 3) relationships; 4) service quality; 5) innovation; 6) commitment in services. Conclusion: In order to reduce logistics outsourcing risks in the ceramic industry, LSP in Indonesia need to improve the logistics services required by the ceramic industry with a focus on six areas of improvement.

Locational Preferences for Regional Distribution Center : Focused on Asian Hub Airports (지역거점물류센터 입지선정에 관한 연구 : 아시아 지역 허브 공항을 중심으로)

  • Song, Jae-Gil;Bhang, Wan Hyuk;Song, Sang Hwa
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.39 no.2
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    • pp.103-112
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    • 2016
  • As supply chains are globalized, multinational companies are trying to optimize distribution networks using a hub and spoke structure. In this hub and spoke network structure, multinational companies locate regional distribution centers at hub airports, which serve demands in their corresponding regions. Especially when customers put higher priority on the service lead-time, hinterlands of international hub airports become ideal candidate locations for the regional hub distribution centers. By utilizing excellent airport and logistics services from hub airports, regional distribution centers in the hub airports can match supply with demand efficiently. In addition, regional hub distribution centers may increase air cargo volume of each airport, which is helpful in the current extremely competitive airport industry. In this paper, we classified locational preferences into three primary categories including demand, service and risk and applied the analytic hierarchy process methodology to prioritize factors of locational preferences. Primary preference factors include secondary factors. Demand factor contains access to current and prospect markets. Service factor comprises airport and logistics perspectives. Service factor in terms of airport operations includes secondary factors such as airport service and connectivity. Service factor in terms of logistics operations contains infrastructure and logistics operations efficiency. Risk factor consists of country and business risks. We also evaluated competitiveness of Asian hub airports in terms of candidate location for regional hub distribution centers. The candidate hub airports include Singapore, Hong Kong, Shanghai, Narita and Incheon. Based on the analytic hierarchy process analysis, we derived strategic implications for hub airports to attract multinational companies' regional hub distribution centers.

A Study on the Track & Trace System for e-Logistics

  • Lee, Hae-Won;Lee, Yong-Joon;Kim, Hye-Kyu;Park, Jae-Eon;Ha, Soo-Cheol;Seong, Hae-Kyung
    • Proceedings of the IEEK Conference
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    • 2002.07a
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    • pp.458-461
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    • 2002
  • The consumer in the 21$\^$st/ century e-business era is developing a taste fur greater professionalism diversity, internationalism and large-scale integration of his or her demands. With these changes in the consumers preferences in mind, e-businesses need to develop a real time track and trace system to accommodate their logistical and consumer service operations. This research paper discusses the development of a object-oriented logistics tracking database system and a web service tracking component necessary to efficiently store and manage the movements of postal goods and provide real time information on logistics trading.

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A Study on a Real Time Freight Delivery Planning for Supply Center based on GIS (GIS기반의 실시간 통합화물운송시스템 계획에 관한 연구)

  • 황흥석;김호균;조규성
    • Korean Management Science Review
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    • v.19 no.2
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    • pp.75-89
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    • 2002
  • According to the fast-paced environment of information technology and improving customer services, the design activities of logistics systems improve customer centric services and delivery performance implementing e-logistics system. The fundamental design issues that arise in the delivery system planning are optimizing the system with minimum cost and maximum throughput and service level. This study is concerned with the integrated model development of delivery system with customer responsive service level for DCM, Demand Chain Management. We used a two-step approach for this study. First, we formulated the supply. center facility planning using stochastic set-covering problem and assigned the customers to the supply center using clustering algorithm. Second, we developed vehicle delivery planning for a supply center based on GIS, GIS-VRP. Also we developed a GUI-type computer program for proposed method for supply center problem using GIS and Geo-DataBase of Busan area. The computational results showed that the proposed method was very effective on a set of test problems.