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http://dx.doi.org/10.15722/jds.20.06.202206.87

Improving Logistics Services of LSP to Minimize Logistics Outsourcing Risks in the Ceramic Industry  

SUMANTRI, Yeni (Department of Industrial Engineering, Faculty of Engineering, Universitas Brawijaya)
GAPSARI, Femiana (Department of Mechanical Engineering, Faculty of Engineering, Universitas Brawijaya)
HADIKO, Gunawan (Metal and Machinery Industrial Center, Ministry of Industry)
PRAMUDITHA, Vania Putri (North Sulawesi Province Bank Indonesia Representative Office)
Publication Information
Journal of Distribution Science / v.20, no.6, 2022 , pp. 87-97 More about this Journal
Abstract
Purpose: In the last few decades, the ceramic industry has become an important industry for Indonesia. The resulting product must be handled properly, because if material & product handling is not carried out properly it will impact on the quality of product. Based on the logistics outsourcing research gaps in the ceramics industry to logistics service provider (LSP), this study aims to analyze the logistics service improvement of LSP in accordance with the needs of the ceramic industry to minimize logistics outsourcing risks. Research design, data and methodology: In the field study, observations, interviews and surveys related to production and logistics activities in the ceramic industry & LSP were carried out. The next step is to analyze logistics service of LSP needed by the ceramic industry. Results: The final findings obtained from this research are the LSP need to improve 1) knowledge; 2) technology capability; 3) relationships; 4) service quality; 5) innovation; 6) commitment in services. Conclusion: In order to reduce logistics outsourcing risks in the ceramic industry, LSP in Indonesia need to improve the logistics services required by the ceramic industry with a focus on six areas of improvement.
Keywords
Ceramic Industry; Distribution; Logistics Service Provider; Outsourcing; Risk;
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