• Journal of the Korea Safety Management & Science
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• v.5 no.4
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• pp.219-228
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• 2003

Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has been extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality (Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

• Journal of Korea Port Economic Association
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• v.27 no.3
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• pp.91-112
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• 2011

The rapid growth of e-commerce market and changes in distribution channels and consumption patterns have brought about the continuous growth of the domestic parcel service market. To cope with the growth and environmental changes of the parcel service market, parcel companies have made efforts to improve logistics process and construct an information system for customer satisfaction. Since they have focused on a high quality parcel service through a variety of information technology rather than price competition, the importance of logistics information technology has been greatly perceived. Accordingly, this study examined that how information technology and information system quality of parcel companies was perceived by customers and how it influenced parcel service use and satisfaction. To achieve this purpose, this study developed a valid and reliable measurement instrument for logistics information system quality and customer satisfaction based on literature reviews. Then empirical research was made through a questionnaire survey. As a result, six determinants of logistics information system quality were derived: economy, SMS information, tracking web-site information, stability, speed, and accuracy. All factors but economy were found to have positive effects on customer satisfaction in parcel service. Finally, the theoretical and practical implications of the findings were also discussed.

• International Journal of Internet, Broadcasting and Communication
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• v.14 no.4
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• pp.132-139
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• 2022

The development of the fourth industrial revolution and logistics 4.0 related technology, the growth of the e-commerce market, and the transition to a non-face to face society due to the pandemic are accelerating the growth of the logistics industry. Due to the growth of the logistics industry, various services are emerging to meet the requirements of the market, and research and technology development related to the parcel storage, which is an important element of the last mile service, is also underway. In the past, if it was difficult to deliver the goods directly to the recipient, the parcel storage installed near the delivery location was used, but the usability was not good and the storage of the goods was limited. In addition, the existing parcel storage has a lot of functional limitations compared to the advanced logistics technology, so it is necessary to develop a device that improves it. Therefore, this study conducted to secure safety for unmanned parcel storage devices with robot technology to improve usability and functionality in line with the advanced logistics industry. Based on ISO 10218, an industrial robot related standard, risk identification studies were conducted to derive results that contribute to the development of devices under development.

• Journal of the Korean Society of Systems Engineering
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• v.19 no.2
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• pp.59-73
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• 2023

Due to the steady growth of the online shopping market and contact-free consumption, the volume of parcels in South Korea continues to increase. However, there is a lack of manpower for delivery workers to handle the growing parcel volume, leading to frequent accidents related to delivery work. As a result, the government and local authorities strive to enhance last-mile logistics efficiency. As one of these measures, unmanned parcel storage lockers are installed and utilized to handle last-mile deliveries. However, the existing parcel storage involves the inconvenience of couriers having to put each parcel in each locker, and this is somewhat insufficient to relieve the workload of delivery workers. In this study, we propose parcel storage devices that use active loading technology to minimize the workload of delivery workers, extract operation risk factors to apply this system to actual sites, and establish risk reduction methods based on the ALARP concept. Through this study, we have laid the groundwork for improving the safety of the system by identifying and proposing mitigation measures for the risk factors associated with the proposed parcel storage devices utilizing active loading technology. When applied in practical settings in the future, this foundation will contribute to the development of a more efficient and secure system. By applying the ALARP concept, a systems engineering technique used in this research, to the development and maintenance of storage devices leveraging active loading technology, it is thought to make the development process more systematic and structured. Furthermore, through the risk management of the proposed system, it is anticipated that a systematic approach to quality management can be employed to minimize defects and provide a stable system. This is expected to be more useful than the existing unmanned parcel storage devices.

• The Journal of Korea Robotics Society
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• v.18 no.3
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• pp.323-329
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• 2023

This paper discusses the application of collaborative robots to the de-palletizing in IMC (Inte-grated Mail Center). The domestic courier logistics market has grown rapidly, and logistics centers are reaching critical capacity. Therefore, digital innovation based on logistics automation is necessary, and this paper looks at the factors to be considered when introducing collaborative robots and improvement measures considering the characteristics of the de-palletizing task. The benefits of introducing collaborative robots include immediate efficiency and the goal of assisting workers. The paper reviews related research and cases of collaborative robots applied to logistics centers and summarizes the results of collaborative robots introduced to actual postal logistics centers. The paper also provides a comparison of collaborative robots and industrial robots and presents four candidates for collaborative robots for logistics work. The paper also considers suction grippers to be mounted on the arm to grasp the parcel. The paper concludes by discussing the introduction of collaborative robots in the post office logistics center.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.45 no.4
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• pp.134-141
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• 2022

Transportation in urban area has been getting hard to fulfill the demand on time. There are various uncertainties and obstacles related with road conditions, traffic congestions, and accidents to interrupt the on-time deliveries. With this situation, the last mile logistics has been a keen issue for researchers and practitioners to find the best strategy of the problem. A way to resolve the problem is to use parcel lockers. Parcel locker is a storage that customers can pick up their products. Transportation vehicles deliver the products to parcel lockers instead of all customer sites. Using the parcel lockers, the total delivery costs can be reduced. However, the inconvenience of customer has to increase. Thus, we have to optimal solution to balance between the total delivery costs and customers' inconvenience. This paper formulates a mathematical model to find the optimal solution for the vehicle routing problem and the location problem of parcel lockers. Experimental results provide the viability to find optimal strategy for the routing problem as well as the location problem.

• Journal of Korean Society of Transportation
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• v.22 no.2 s.73
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• pp.7-18
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• 2004

This study aims to present the establishment and necessity of the proper market segmentation by customer preference. In this study, benefit segmentation method was employed using conjoint analysis to measure price elasticity by segmented groups. It presents that the price elasticity is different by characteristic of customers using parcel service in this result. Benefit segmentation, therefore, may use some useful marketing tool when a parcel service company segments the market to provide better service.

• Journal of the Korean Society of Systems Engineering
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• v.17 no.2
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• pp.122-128
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• 2021

Despite various economic crises, the domestic parcel delivery market handled 3.37 billion parcels in 2020 while maintaining annual growth due to the activation of e-commerce. In particular, in the case of the metropolitan area, which accounts for about 70% of the nation's parcel throughput, the increase in parcel delivery volume is directly related to the increase in freight vehicles in central area of Seoul,. And it leads to an increase of unnecessary social and environmental costs such as traffic congestion, road damage, and environmental pollution in the city. Therefore, in this paper we proposed the underground urban logistics system utilizing the existing urban rail infrastructure, and establish a conceptual design by operational scenario. In order to establish conceptual design of underground urban logistics system, we use order picking system process, which is use in warehouse, produce result combined ISO/IEC 26702. The results of this study can be usefully used before the underground urban logistics system is introduced.

• The Journal of Society for e-Business Studies
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• v.21 no.2
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• pp.47-59
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• 2016

Parcel service is to deliver goods from one place to the designated destination requested according to user request. Parcel operations such as sorting, distributing, etc. or the managed information are heterogeneous by the companies. Additionally, it is impossible to support interoperability between companies with unformatted data of manual processing. Most parcel package boxes attached to paper typed waybill is attached is delivered to consignee. So, security problems such as personal information leaking are occurred, or extra processing time and logistics costs are needed due to wrong or the damaged information. Business environment of parcel service is rapidly changed as introducing unmanned delivery or the advanced technology such as Internet of Things. User want to know the accurate status or steps from parcel service request to delivery. To provide these requirements, the unified and integrated waybill information for reliable transportation of parcel service is needed. This information will provide to pickup or delivery carrier, warehouse or terminal, and parcel service user per pickup, transport, and delivery stage of parcel delivery service. Therefore, this paper defines the simplified and unified information model for parcel service waybill by analyzing information systems used for logistics unit processes that is occurred to parcel service, and manual work processes, and developing the relevant information of work flows occurred between business processes or transactions with the collected or processed information by from parcel service's stages. It is possible to share these standard model between business entities, and replacing paper typed waybill will improve national life safety as preventing security threats by paper typed waybill. As a result, it will promote the public interest from the stakeholder's perspective.

• Korean Management Science Review
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• v.29 no.2
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• pp.157-165
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• 2012

This paper researches on the effective and efficient logistics policy for the parcel express company. The paper derives new policy by considering the number of used vehicles, carbon emission amount, delivery completion time, etc. The maximum waiting of delivery is considered as the time limit T day. To verify the effectiveness of the derived policy, the data of 30 days is generated, and it was shown that the derived policy is very effective compared with the conventional one.