• Korea Trade Review
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• v.45 no.1
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• pp.259-277
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• 2020

The purpose of this study is to analyze the relationship between logistics safety climate, logistics safety behavior, and logistics safety performance and the mediating effects of safety knowledge and safety motivation, and to suggest its strategic implications for the improvement of the logistics safety performance. Based on previous researches related to logistics safety, safety climate, safety knowledge, safety motivation, safety behavior and safety performance, research models and hypotheses were set up and questionnaires were conducted. For the hypothesis test, reliability analysis and validity analysis, confirmatory factor analysis, structural equation model analysis, and bootstrapping were applied. As a result of the empirical analysis, the logistics safety climate had a significant positive effect on logistics safety knowledge, logistics safety motivation, and logistics safety behavior, whereas logistics safety knowledge and logistics safety motivation had a meaningful positive effect on logistics safety behavior. Further, logistics safety behavior was found to have a significant positive effect on logistics safety performance. Safety behavior had a significant mediating effect, but safety knowledge and safety motivation did not. However, logistics safety climate, logistics safety knowledge, and logistics safety motivation did not have a significant effect on logistics safety performance.

• Journal of Korea Trade
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• v.26 no.1
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• pp.57-80
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• 2022

Purpose - This study aims to examine the relationships between the acceptance of the 4th industrial revolution logistics technology, logistics safety behavior, and logistics safety performance, as well as the moderated mediating effects of logistics safety behavior through safety culture in Korea. Design/methodology - Research models and hypotheses were established based on prior research related to the 4th industrial revolution logistics technology, logistics safety, and logistics performance. The survey was conducted on the employees of logistics companies, and reliability analysis, confirmatory factor analysis, discriminant validity analysis, structural equation model analysis, and mediating effect analysis were performed. In addition, the moderated mediating effect analysis applying SPSS Process Model No. 7 was conducted. Findings - Usefulness and sociality of the acceptance of the 4th industrial revolution logistics technology had a significant effect on logistics safety behavior. Ease of use, sociality, and efficiency had meaningful effect on logistics safety performance. And in the relationships between the acceptance of logistics technology and logistics safety performance, logistics safety behavior had a significant mediating effect. But the moderated mediating effect of safety behavior through safety culture was not significant. Logistics companies can improve logistics safety performance through the utilization of new logistics technologies such as intelligent logistics robots, autonomous driving technology, and artificial intelligence, etc. Originality/value - This is the first study to analyze the relationships between the acceptance of logistics technology in the 4th industrial revolution and logistics safety. In addition, previous studies analyzed mediating effects or moderating effects, but this is the first study to identify the moderated mediating effects of safety behavior through safety culture. In other words, it has originality in terms of research methodology.

• The Journal of Economics, Marketing and Management
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• v.11 no.2
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• pp.1-11
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• 2023

Purpose: With the rapid development of e-commerce, logistics services, as an important part of e-commerce shopping, have gradually attracted people's attention. Customer engagement behavior is a new topic in marketing, and its connotation is still being explored. The purpose of this paper is to study the relationship between logistics service quality and customer engagement behavior. Research design, data and methodology: This study employed the method of online questionnaire survey, with Chinese e-commerce platform users as the survey objects, 248 valid survey sample data were collected, and the method of factor analysis and structural equation model analysis was used to verify the research hypothesis model constructed in this paper. Results: The four dimensions of e-commerce logistics service quality have different influences on customer satisfaction, and the influence of availability on customer satisfaction is not significant. Convenience, assurance, and security have a significant positive impact on customer satisfaction; Customer satisfaction has a significant positive impact on the three dimensions of customer engagement behavior: customer repeat purchase behavior, online word-of-mouth, and customer referrals. Conclusion: The results of this study will provide useful reference for the managers of e-commerce companies to improve customer engagement behavior by improving the logistics service quality.

• Journal of Korean Society for Quality Management
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• v.50 no.2
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• pp.251-264
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• 2022

Purpose: This study aims to contribute to the research flow on the relationship between win-win supportive collaboration and safety, while noting that win-win supportive collaboration affects corporate safety-related factors such as climate, safety prevention, and behavior from the perspective of domestic small and medium-sized logistics companies that have signed contracts with large logistics companies, Methods: Based on responses from 147 small and medium-sized logistics companies, structural equation modeling is performed to examine the relationship among the factors such as supportive collaboration, safety climate, safety prevention, safety behavior. Results: Study results are as follows. Supportive collaboration of large logistics companies influence the formation of a safety climate and safety behavior within logistics SMEs positively. In addition, safety prevention and safety behavior are affected by safety climate in a positive way. Conclusion: Win-Win supportive collaboration is a driving force behind safety management practices in the supply chain leading to safety management performance, so it is necessary to consider it for the growth of the sustainable supply chain.

• Journal of Korea Society of Industrial Information Systems
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• v.27 no.1
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• pp.135-146
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• 2022

A safe working environment is an important and crucial factor in the operation of a firm, and is also essential for logistics companies in supply chain management. This study confirmed that the safety climate and safety prevention activities have a positive relationship with safety behavior from the perspective of domestic small and medium-sized logistics companies that continue their business relationships by signing contracts with large logistics companies. In addition, the moderating role of regulatory uncertainty and competition uncertainty in the previous positive relationship was empirically examined.

• The Journal of Information Systems
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• v.15 no.1
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• pp.21-48
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• 2006

Recently the development of information technology and the emergence of electronic commerce have changed the model of purchase behavior in customers. This research aims to enhance the reliability of the result compared to the existing studies in internet shopping mall, and to find out the influence that logistics service quality elements has on customer satisfaction and that customers satisfaction has on the repurchase intention and word of mouth intention. To do so, prior researchs on the logistics service quality, customer satisfaction, repurchase intention and word of mouth intention was widely reviewed and the relationship between logistics service quality elements and customer satisfaction, and between customer satisfaction and repurchase intention and word of mouth intention were empirically tested. A total of 256 responses were received and analyzed from internet shopping mall. The analyses showed partial support for the affirmative effect of logistics service quality, customer satisfaction and post-purchasing behaviors in the internet shopping mall.

• Journal of Information Technology and Architecture
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• v.10 no.2
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• pp.181-195
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• 2013

This study is to investigate into the factors that influence the use of a military logistics information system in Korean army. We developed the research model based on DTPB (Decomposed Theory of Planned Behavior) because the DTBP is an appropriate model in a mandatary using environment through the study of previous technology-acceptance models. A questionnaire survey was conducted with Korean army solders and civilian components who use the army logistics information system and 266 valid questionnaires are recovered. The collected data were analyzed by SPSS and AMOS. The results show that perceived usefulness and ease of use did not affect the attitude of the use intention. The influence of colleagues and upper class officers was all satisfactory and computer self-efficiency affected perceived control of behavior. The results of this study will contribute to the further use of the military logistics information system and future development strategy.

• Journal of Distribution Science
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• v.22 no.8
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• pp.137-145
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• 2024

Purpose: This paper aims to reveal similarities and differences in behaviors in negative consumer-brand relationships. Thus, we focused on consumer motivation which includes intensity and direction of behaviors. The motivation for negative customer behavior has been discussed in the context of brand hate, but there is only limited research that has tried to measure it using quantitative methods. We are trying to measure customers' motivation in negative consumer-brand relationships and reveal the relationship between in-field customers' negative behaviors. Research design, data, and methodology: We adopt Reactive-Proactive aggression to measure the motivation of customers' behaviors in a negative consumer-brand relationship. Also, to reveal the relationship between in-field behavior and customer aggression, we survey Korean game communities to reactive-proactive aggression and behaviors, whether they participate, in each observed behavior during the serial negative consumer movements that occurred in the Korean game industry. As a methodology, we run multinomial logistic regression. Results: We observed 9 behaviors in this case, and we found that reactive-proactive aggression is related to participation and motivation of these behaviors. Conclusions: We suggest the potential of reactive-proactive aggression as motivation for customers' complex negative behaviors. Based on this potential, we hope reactive-proactive aggression could be used to reveal similarities and differences in behaviors in negative consumer-brand relationships.

• Journal of Korean Society of Transportation
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• v.30 no.1
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• pp.45-58
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• 2012

The traditional four-step demand model has limits in that it cannot reasonably reflect the logistic characteristics of freight transportation system. This is likely to cause problems when estimating the effects of logistics facilities. In order to enhance the reliability and availability of the freight demand estimation procedure it is needed to develop freight demand model which takes into account the logistic characteristics of firms. In the late 1990s, a number of researches on freight demand model considering logistics behaviors began in Europe while a few studies in the area have been conducted recently in Korea. This paper reviews recent advances of the freight model developments in the context of logistic behavior consideration. The main topics include 1) commodity classification, 2) P/C(Production- Consumption) estimation, 3) logistics network representation, 4) logistics chain model, and 5) commodity flow survey. In addition, this paper proposes future direction of the freight demand models with respect to the consideration of logistics characteristics.

• Journal of the Society of Naval Architects of Korea
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• v.55 no.2
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• pp.116-123
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• 2018

These days, geographic information system has released in everyday life and industries. However, the shipyard only uses it to manage the layout of the yard. In this study, we apply the Geographic Information System to shipbuilding block logistics simulation to analyse the behavior of bogies and forklifts carrying blocks and materials in the shipyard. The shipyard manages daily block logistics plans at the execution planning stage. However, since it is a daily plan, it is difficult to respond to an unexpected situation immediately, and application to judge a certain value or higher value is insufficient. Therefore, a simulation model was created using the shape and attribute information inherent in the geographic information system to verify and improve the block logistics of the mid-and long-term yards. Through this simulation model, we will analyse loads on the workplace, stockyard, and road, and contribute to overall logistics improvement from the point of view of resource planning. In addition, the results of the simulation are reflected in the planning, to help support various decisions.