• 무역학회지
• /
• 제45권1호
• /
• pp.259-277
• /
• 2020

The purpose of this study is to analyze the relationship between logistics safety climate, logistics safety behavior, and logistics safety performance and the mediating effects of safety knowledge and safety motivation, and to suggest its strategic implications for the improvement of the logistics safety performance. Based on previous researches related to logistics safety, safety climate, safety knowledge, safety motivation, safety behavior and safety performance, research models and hypotheses were set up and questionnaires were conducted. For the hypothesis test, reliability analysis and validity analysis, confirmatory factor analysis, structural equation model analysis, and bootstrapping were applied. As a result of the empirical analysis, the logistics safety climate had a significant positive effect on logistics safety knowledge, logistics safety motivation, and logistics safety behavior, whereas logistics safety knowledge and logistics safety motivation had a meaningful positive effect on logistics safety behavior. Further, logistics safety behavior was found to have a significant positive effect on logistics safety performance. Safety behavior had a significant mediating effect, but safety knowledge and safety motivation did not. However, logistics safety climate, logistics safety knowledge, and logistics safety motivation did not have a significant effect on logistics safety performance.

• Journal of Korea Trade
• /
• 제26권1호
• /
• pp.57-80
• /
• 2022

Purpose - This study aims to examine the relationships between the acceptance of the 4th industrial revolution logistics technology, logistics safety behavior, and logistics safety performance, as well as the moderated mediating effects of logistics safety behavior through safety culture in Korea. Design/methodology - Research models and hypotheses were established based on prior research related to the 4th industrial revolution logistics technology, logistics safety, and logistics performance. The survey was conducted on the employees of logistics companies, and reliability analysis, confirmatory factor analysis, discriminant validity analysis, structural equation model analysis, and mediating effect analysis were performed. In addition, the moderated mediating effect analysis applying SPSS Process Model No. 7 was conducted. Findings - Usefulness and sociality of the acceptance of the 4th industrial revolution logistics technology had a significant effect on logistics safety behavior. Ease of use, sociality, and efficiency had meaningful effect on logistics safety performance. And in the relationships between the acceptance of logistics technology and logistics safety performance, logistics safety behavior had a significant mediating effect. But the moderated mediating effect of safety behavior through safety culture was not significant. Logistics companies can improve logistics safety performance through the utilization of new logistics technologies such as intelligent logistics robots, autonomous driving technology, and artificial intelligence, etc. Originality/value - This is the first study to analyze the relationships between the acceptance of logistics technology in the 4th industrial revolution and logistics safety. In addition, previous studies analyzed mediating effects or moderating effects, but this is the first study to identify the moderated mediating effects of safety behavior through safety culture. In other words, it has originality in terms of research methodology.

• 융합경영연구
• /
• 제11권2호
• /
• pp.1-11
• /
• 2023

Purpose: With the rapid development of e-commerce, logistics services, as an important part of e-commerce shopping, have gradually attracted people's attention. Customer engagement behavior is a new topic in marketing, and its connotation is still being explored. The purpose of this paper is to study the relationship between logistics service quality and customer engagement behavior. Research design, data and methodology: This study employed the method of online questionnaire survey, with Chinese e-commerce platform users as the survey objects, 248 valid survey sample data were collected, and the method of factor analysis and structural equation model analysis was used to verify the research hypothesis model constructed in this paper. Results: The four dimensions of e-commerce logistics service quality have different influences on customer satisfaction, and the influence of availability on customer satisfaction is not significant. Convenience, assurance, and security have a significant positive impact on customer satisfaction; Customer satisfaction has a significant positive impact on the three dimensions of customer engagement behavior: customer repeat purchase behavior, online word-of-mouth, and customer referrals. Conclusion: The results of this study will provide useful reference for the managers of e-commerce companies to improve customer engagement behavior by improving the logistics service quality.

• 품질경영학회지
• /
• 제50권2호
• /
• pp.251-264
• /
• 2022

Purpose: This study aims to contribute to the research flow on the relationship between win-win supportive collaboration and safety, while noting that win-win supportive collaboration affects corporate safety-related factors such as climate, safety prevention, and behavior from the perspective of domestic small and medium-sized logistics companies that have signed contracts with large logistics companies, Methods: Based on responses from 147 small and medium-sized logistics companies, structural equation modeling is performed to examine the relationship among the factors such as supportive collaboration, safety climate, safety prevention, safety behavior. Results: Study results are as follows. Supportive collaboration of large logistics companies influence the formation of a safety climate and safety behavior within logistics SMEs positively. In addition, safety prevention and safety behavior are affected by safety climate in a positive way. Conclusion: Win-Win supportive collaboration is a driving force behind safety management practices in the supply chain leading to safety management performance, so it is necessary to consider it for the growth of the sustainable supply chain.

• 한국산업정보학회논문지
• /
• 제27권1호
• /
• pp.135-146
• /
• 2022

기업의 운영에서 안전한 생산 근로 환경은 중요한 요소이며, 공급 사슬 관리상의 물류기업에도 필수적이다. 본 연구는 대형 물류기업과 계약을 체결하여 거래관계를 지속하고 있는 국내 중소 물류기업의 관점에서, 안전 분위기와 안전 예방 활동이 안전 행동과 긍정적인 관계가 있음을 확인하였다. 아울러, 앞선 긍정적인 관계에 규제 불확실성과 경쟁 불확실성의 조절적인 역할도 실증적으로 살펴보았다.

• 한국정보시스템학회지:정보시스템연구
• /
• 제15권1호
• /
• pp.21-48
• /
• 2006

Recently the development of information technology and the emergence of electronic commerce have changed the model of purchase behavior in customers. This research aims to enhance the reliability of the result compared to the existing studies in internet shopping mall, and to find out the influence that logistics service quality elements has on customer satisfaction and that customers satisfaction has on the repurchase intention and word of mouth intention. To do so, prior researchs on the logistics service quality, customer satisfaction, repurchase intention and word of mouth intention was widely reviewed and the relationship between logistics service quality elements and customer satisfaction, and between customer satisfaction and repurchase intention and word of mouth intention were empirically tested. A total of 256 responses were received and analyzed from internet shopping mall. The analyses showed partial support for the affirmative effect of logistics service quality, customer satisfaction and post-purchasing behaviors in the internet shopping mall.

• 정보화연구
• /
• 제10권2호
• /
• pp.181-195
• /
• 2013

본 연구는 육군 장비정비정보체계의 사용에 영향을 미치는 요인을 실증하는 것이다. 선행연구의 검토를 통해 분해된 계획행동이론(DTPB: Decomposed Theory of Planned Behavior)이 군과 같은 비자발적 환경에서 정보체계 사용의도를 파악하는데 적절한 모델로 판단하였으며, 분해된 계획행동이론을 기반으로 연구모형을 구성하였다. 설문조사는 육군 장비정비정보체계를 사용하는 266명의 군인 및 군무원을 대상으로 실시하였으며, 자료 분석은 통계 패키지인 SPSS와 AMOS를 사용하였다. 연구결과 지각된 유용성과 사용 용이성은 태도에 영향을 미치지 못하는 것으로 나타났다. 동료와 상관의 영향은 주관적 규범에 유효하였으며, 자기 효능감은 지각된 행동통제에 영향을 미치는 것으로 나타났다. 본 연구의 결과는 장비정비정보체계의 사용을 촉진하고 향후 개발 전략에 기여할 것으로 판단된다.

• 유통과학연구
• /
• 제22권8호
• /
• pp.137-145
• /
• 2024

Purpose: This paper aims to reveal similarities and differences in behaviors in negative consumer-brand relationships. Thus, we focused on consumer motivation which includes intensity and direction of behaviors. The motivation for negative customer behavior has been discussed in the context of brand hate, but there is only limited research that has tried to measure it using quantitative methods. We are trying to measure customers' motivation in negative consumer-brand relationships and reveal the relationship between in-field customers' negative behaviors. Research design, data, and methodology: We adopt Reactive-Proactive aggression to measure the motivation of customers' behaviors in a negative consumer-brand relationship. Also, to reveal the relationship between in-field behavior and customer aggression, we survey Korean game communities to reactive-proactive aggression and behaviors, whether they participate, in each observed behavior during the serial negative consumer movements that occurred in the Korean game industry. As a methodology, we run multinomial logistic regression. Results: We observed 9 behaviors in this case, and we found that reactive-proactive aggression is related to participation and motivation of these behaviors. Conclusions: We suggest the potential of reactive-proactive aggression as motivation for customers' complex negative behaviors. Based on this potential, we hope reactive-proactive aggression could be used to reveal similarities and differences in behaviors in negative consumer-brand relationships.

• 대한교통학회지
• /
• 제30권1호
• /
• pp.45-58
• /
• 2012

기존의 전통적 4단계 수요추정기법은 화물의 물류특성(Logistics Characteristics)을 반영하지 못하는 한계가 있다. 이로 인해 물류시설의 신설 개선에 따른 수요 및 편익변화를 제대로 추정을 하지 못한다. 따라서 화물수요추정 과정의 신뢰도 및 활용도 제고를 위해 물류특성을 고려한 화물수요추정방법의 개발이 요구된다. 화물수요추정방법의 개선을 위해 1990년대 후반부터 유럽을 중심으로 물류행태 반영방법에 대한 연구가 시작되었다. 이에 반해 우리나라는 이러한 분야에 대한 연구가 미흡한 편이다. 본 연구는 물류행태 반영방법 및 대규모 화물조사에 대한 국내외 학술대회 발표논문, 학술지 게재논문 및 연구보고서 등을 바탕으로 1) 화물 품목구분, 2) P/C(Production- Consumption) 구축, 3) 물류 네트워크 구축, 4) 물류체인모형(logistics chain model) 구축, 5) 대규모 화물조사 분야에 대한 국내외 사례 및 최근 연구동향을 조사 분석하고 시사점을 도출하였다. 또한 화물수요추정방법 개선을 위한 발전방향을 제시하였다.

• 대한조선학회논문집
• /
• 제55권2호
• /
• pp.116-123
• /
• 2018

These days, geographic information system has released in everyday life and industries. However, the shipyard only uses it to manage the layout of the yard. In this study, we apply the Geographic Information System to shipbuilding block logistics simulation to analyse the behavior of bogies and forklifts carrying blocks and materials in the shipyard. The shipyard manages daily block logistics plans at the execution planning stage. However, since it is a daily plan, it is difficult to respond to an unexpected situation immediately, and application to judge a certain value or higher value is insufficient. Therefore, a simulation model was created using the shape and attribute information inherent in the geographic information system to verify and improve the block logistics of the mid-and long-term yards. Through this simulation model, we will analyse loads on the workplace, stockyard, and road, and contribute to overall logistics improvement from the point of view of resource planning. In addition, the results of the simulation are reflected in the planning, to help support various decisions.