• Journal of Korean Library and Information Science Society
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• v.42 no.3
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• pp.45-77
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• 2011

In this study, by performing a survey targeting public libraries' users, we analyzed the most common path to acquire health information, the users' perception about if public libraries are needed to provide CHI services, and the factors that affect users' perceptions. The results are as follows: 1) About 90% of Korean public libraries' users do not take into account public libraries as the acquisition path for CHI resources. 2) About 60% of users thought that public libraries are needed to provide CHI services. 3) The factors that affect users' perception for the necessity of public libraries providing CHI services, were their interest in health and hours of using the internet per day. 4) In addition, we analyzed differences in perception between librarians and patrons about the necessity of public libraries providing the CHI services. The result showed that there was no significant difference in their perceptions, and both groups strongly felt that public libraries must provide the CHI services.

• Journal of the Korean Society for Library and Information Science
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• v.52 no.2
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• pp.103-123
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• 2018

The purpose of this study is to evaluate the user's perception and usability of the unmanned smart library and to derive the improvements. After reviewing the literature on smart technology and smart equipment, we surveyed users who use unmanned smart library installed in Sejong City and Pohang City, and questioned the use, operation and service satisfaction of unmanned smart library. Based on the results of the analysis, we suggested ways to improve the unmanned smart library and draw users to the library. Unattended smart library users varied in age and educational background, and they were most interested in borrowing books and were satisfied with their overall use.

• Journal of Korean Library and Information Science Society
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• v.49 no.1
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• pp.173-191
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• 2018

Over the past decade, the environment around libraries for the disabled has been greatly improved. Related legislation was established, facilities and facilities expanded, and the number of related collections and programs increased. In order to solve this problem, a survey of users' needs in accordance with the changing environment needs to be completed. In this study, we studied the existing research and analyzed the core needs of each type of disability employing user interviews and expert Delphi research. Users demanded quantitative and qualitative expansion of resources as well. Users needed personalized services and programs, convenience in using facility, accessibility of web and applications, and professional staff.

• Journal of the Korean Society for information Management
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• v.19 no.3
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• pp.161-188
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• 2002

The rapid change in almost every area of science at the turn of the 21s1 century have also affected libraries and information centers. Whatever the change, from the library users' perspective, the functions provided by the library, is perceived as "service" and the satisfaction of the users can only be measured by the quality of the service. The study adopted the SERVQUAL model and five factors of SERVQUAL. Tangibles, Reliability, Responsiveness, Assurance. and Empathy are used as parameter values. In measuring the parameter variable, both the users' expectations and their perceived service level were measured. The difference between the expectations and the perceived level was used as users' assessment of service quality. According to the results. all but re-investment dependence level among the five SERVQUAL levels, were linked in one way or another.r another.

• Journal of the Korean Society for Library and Information Science
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• v.14
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• pp.3-18
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• 1987

The factors which can help the library users trace the specific subject that she or he needs are most important, when they are not sure of what they need exactly in front of a classified catalogue. This study is about what the factors are and how the factors affect the inference of users' reasoning structure. Since the classified catalogues are reflected by the classification structure, naturally the logic in the classification system becomes the focus of the study. This study concludes the classification system which enables the library users to use their reasoning capabilities, viz. the classification system which can help the users trace the specific subject even as they are not sure of the exact subject they need has following factors in the system. 1. It should have the validity based on the facts in the components of the classification system. 2. It should be logically arranged when the components of the classification system are placed in due sequence. 3. The notation of the system should be based on mnemonics. The reason is that the indispensable factors in the formation of inference of human reasoning structure are: 1. the premises which are based on the facts and 2. the logical relationship between the premises and conclusions which are induced from the premises.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.1
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• pp.243-275
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• 2020

The purpose of this study was to explore the direction of librarianship by analyzing differences in Librarian and User perceptions of Librarianship Professionalism. Literature research was used to derive the components of librarianship Professionalism and to conduct surveys on librarians and users. As a result, librarians recognized expert knowledge as the most important factor, while users recognized service attitude as the most important factor. Users recognized that librarians have low social recognition due to their lack of enjoyment, enthusiasm, and challenging spirit and their ability to develop and provide services by understanding user needs and the flow of knowledge. On the other hand, librarians did not actively engage in communication or exchange with users due to their lack of expert knowledge.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.1
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• pp.83-103
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• 2013

According to the results from the recent research in Business field, the correlation between customer satisfaction and customer loyalty is not strong. Based on this understanding, the first purpose of this study was to investigate the correlation between public library service user satisfaction and public library service user loyalty. To achieve this purpose, the study conducted a survey of 240 public library users. The findings of this study are 1) the correlation between 'public library service user satisfaction' and 'public library service user loyalty' exists. However the strength of the correlation is moderate, 2) the correlation between 'public library service user satisfaction' and 'public library service users' intention to use new library services' is the weakest among the variables of 'public library service user loyalty', and 3) the correlation between 'public library service user satisfaction' and 'public library service users' intention to recommend library services to others is the strongest among the variables of 'public library service user loyalty'. The second purpose of this study was to find the moderator variables between public library service user satisfaction and public library service user loyalty. According to the study results, the following moderate variables are found: 1) physical accessibility, 2) lack of diversity in library service, 3) car-parking issues, 4) lack of diversity and recency in collections, and 5) lack of convenience in facilities.

• Journal of Korean Library and Information Science Society
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• v.27
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• pp.391-421
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• 1997

Information scientists need not to answer whether future libraries will be a digital library or not, but to answer how they are structured and served effectively to users currently. 'The library with walls' or 'the library as place' need to be existed in the future, but 'digital library without the wall' or 'virtual library' will need to be studied continuously. This study has tried to reveal the existing problems of digital libraries and their future environment after considering the ambiguous concepts of various types of electronic libraries and their efforts for library automation, and the changed information retrieval circumstances during the last 30 to 40 years through a qualitative document study. As a result, the major findings and suggestions are prepared. The library of the future will be a part of local and national cooperative systems, be filled with the intelligent use of old and new technologies, and be able to su n.0, pport both a place with extensive collections and convenient, easy, & free access to remote intellectual resources. Also, the information storage and retrieval (ISAR) to the future library system would easily provide users with any types of data retrieval system by anybody rather than by an expert or a specialist, so called 'A&E retrieval' in the coming 21th century. It will be highly possible that the future society changes to the information marketplace whose data may be recognized as an intangible assets.

• Journal of Information Science Theory and Practice
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• v.11 no.3
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• pp.29-42
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• 2023

This study explored issues related to the library in the COVID-19 era in YouTube videos in Korea. This study performed social network analysis and topic modeling analysis by collecting 479 YouTube videos, 20,545 words, and 8,379 channels related to COVID-19 and the library from 2019 to 2020. The study results confirmed that YouTube, a social media platform, was used as an important medium to connect users and physical libraries and provide/promote online library services. In the study, major topics and keywords such as quarantine, vlog, and library identity during the COVID-19 pandemic, library services and functions, and introductions and user guides of libraries were derived. Additionally, it was identified that videos about COVID-19 and the library are being produced by various actors (news and media channels, libraries, government agencies, librarians, and individual users). However, the study also identified that the actor network is fragmented through the channel network, showing a low density or weak linkage, and that the centrality of the library in the actor network is weak.

• Korean Institute of Interior Design Journal
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• v.27 no.2
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• pp.68-76
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• 2018

A public library is changing into a place where people can freely acquire and make use of information in digital environment with the basic ideology of publicity. In spite of such changes, multimedia center is still biased with the function of computer room to use PC and is not used actively by many users. This study can be summarized and concluded as follows and spatial characteristics of digital data room of public library can make use of space planning elements by aspects as an analysis tool. First, designed characteristics focusing too much on the possession of seats for reading digital data. Therefore, spatial planning for users to choose necessary facilities according to the data they wish to read and type of users is needed. Second, interior tone of multimedia center is applied with identical color for all floors, walls, and ceilings, to create sense of unification. However, due to the arrangement of similar colors, while using identical brightness and chroma, some users felt difficult to realize shape or depth in space. It is more appropriate to apply distinctive color plan according to the characteristic of the data or space region, in order to create pleasant digital environment for visually weaker people or elderly. Third, psychological or technical factors of multimedia center is not sufficiently applied in space planning elements for users. In order for various digital service of public library to be technically implemented, it is necessary to organize open space by expanding the size of multimedia center to utilize high-tech facilities.