• Title/Summary/Keyword: Library service quality

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A Study on the Effectiveness of Cataloging Outsourcing in Public Libraries (편목업무 아웃소싱의 성과에 대한 논의 -공공도서관을 사례로 하여-)

  • Rho, Jee-Hyun
    • Journal of Korean Library and Information Science Society
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    • v.40 no.2
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    • pp.47-67
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    • 2009
  • The purpose of this study is to verify the gain and loss of cataloging outsourcing in Korea public libraries. To this end, the following specific research questions are investigated: (1) How much has cataloging outsourcing enhanced the efficiency of cataloging operations? (2) What is an influence of cataloging outsourcing on the quality of catalogs? and finally, (3) Is there any evidence to strengthen core library service by outsourcing cataloging? The data needed for this study were collected from a survey with 3 public libraries which have experienced outsourcing. To make a comparative study, a survey with 3 public libraries against outsourcing are also included.

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Thread Embedding Therapy in Rheumatoid Arthritis: A Systematic Review of Animal Studies (매선요법의 류마티스 관절염 동물모델을 활용한 실험연구: 체계적 문헌고찰)

  • Jun, Purumea;Zhao, HuiYan;Kang, Suk-Yun;Han, Chang-Hyun
    • Korean Journal of Acupuncture
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    • v.38 no.3
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    • pp.122-132
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    • 2021
  • Objectives : This systematic review aims to assess the effectiveness of thread embedding therapy on animal model for rheumatoid arthritis. Methods : Search was conducted in the Cochrane library, MEDLINE (PubMed), EMBASE, the Chinese National Knowledge Infrastructure, Wan-Fang Database, Technology Journal Database, the Korean Studies Information Service System, the Oriental Medicine Advanced Searching Integrated System, the Research Information Sharing Service, the National Digital Science Library, the Korean Traditional Knowledge Portal and the Korea Citation Index. Data were extracted concerning animal model, intervention and rheumatoid arthritis indicator by two independent reviewers. Reporting quality was also evaluated by the ARRIVE (Animal Research: Reporting In Vivo Experiments) guidelines 2.0. Results : One thousand thirty six studies were primarily selected. After screening, 10 studies met the inclusion criteria. 1 study was published 2005, 1 study was published 2010, 1 study was published 2012, 1 study was published 2015, 2 studies were published 2016, 3 studies were published 2017, 1 study was published 2018. The most frequently used acupoints were ST36 and BL23, and were used with an average frequency of 11.8 days. All of these thread embedding therapy studies were effective on behavioral, morphological, immunohistological and hematological indicators to treat of rheumatoid arthritis model. Conclusions : These results demonstrated the effectiveness of thread embedding therapy and suggested the putative mechanism. However, considering the small number of included studies, low reporting quality and differences in study design, further studies with rigorous designs and high reporting quality need to be conducted.

Design of Integrated Management System for Electronic Library Based on SaaS and Web Standard

  • Lee, Jong-Hoon;Min, Byung-Won;Oh, Yong-Sun
    • International Journal of Contents
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    • v.11 no.1
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    • pp.41-51
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    • 2015
  • Management systems for electronic library have been developed on the basis of Client/Server or ASP framework in domestic market for a long time. Therefore, both service provider and user suffer from their high cost and effort in management, maintenance, and repairing of software as well as hardware. Recently in addition, mobile devices like smartphone and tablet PC are frequently used as terminal devices to access computers through the Internet or other networks, sophisticatedly customized or personalized interface for n-screen service became more important issue these days. In this paper, we propose a new scheme of integrated management system for electronic library based on SaaS and Web Standard. We design and implement the proposed scheme applying Electronic Cabinet Guidelines for Web Standard and Universal Code System. Hosted application management style and software on demand style service models based on SaaS are basically applied to develop the management system. Moreover, a newly improved concept of duplication check algorithm in a hierarchical evaluation process is presented and a personalized interface based on web standard is applied to implement the system. Algorithms of duplication check for journal, volume/number, and paper are hierarchically presented with their logic flows. Total framework of our development obeys the standard feature of Electronic Cabinet Guidelines offered by Korea government so that we can accomplish standard of application software, quality improvement of total software, and reusability extension. Scope of our development includes core services of library automation system such as acquisition, list-up, loan-and-return, and their related services. We focus on interoperation compatibility between elementary sub-systems throughout complex network and structural features. Reanalyzing and standardizing each part of the system under the concept on the cloud of service, we construct an integrated development environment for generating, test, operation, and maintenance. Finally, performance analyses are performed about resource usability of server, memory amount used, and response time of server etc. As a result of measurements fulfilled over 5 times at different test points and using different data, the average response time is about 62.9 seconds for 100 clients, which takes about 0.629 seconds per client on the average. We can expect this result makes it possible to operate the system in real-time level proof. Resource usability and memory occupation are also good and moderate comparing to the conventional systems. As total verification tests, we present a simple proof to obey Electronic Cabinet Guidelines and a record of TTA authentication test for topics about SaaS maturity, performance, and application program features.

A Policy Study on How to Support Community College Libraries (전문대학 도서관 활성화 정책방안에 관한 연구)

  • Hoang, Gum-Sook;Noh, Young-Hee
    • Journal of the Korean Society for information Management
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    • v.24 no.4
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    • pp.345-374
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    • 2007
  • Community colleges are key constituents of higher education in Korea, along with four-year universities. The number of community colleges in Korea also holds significance. However, the main focus of the Master Plan for Library Development decisively lies in university libraries, with little consideration to the poor condition of community college libraries. This study aims to identify problems of community college libraries by conducting a document research on their current standing and, based on that, to present six policy proposals for government support. They are a) to develop library collections based on the school specialty, b) to build theme-oriented libraries, c) to facilitate cooperation between community college libraries, d) to reinforce capacities for library service, e) to improve legal status of community college libraries and develop an evaluation index, f) and to estimate demand and evaluate service quality.

E-book Customer Service Satisfaction by Using E-S-Qual (e-서비스 품질 평가모형을 이용한 전자책 서비스 이용자 만족도 연구)

  • Kim, Dong Eun;Ahn, Nah-Yeon;Lee, Kyoung-Ryul
    • The Journal of the Korea Contents Association
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    • v.14 no.7
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    • pp.559-570
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    • 2014
  • The purpose of this study is to derive the suggestion of satisfaction of e-book services on the basis of the recent literature on quality assessment for e-service which have been mainly studied on library realm. For this purpose, This study added post-management service which is applicable to measure satisfaction of e-book services based on E-S-Qual and Libqual. We expand our scope of service to using of e-book content and services for individual customers, and analyzed the relationship between satisfaction with the system, the content, the after-sale service. On this foundation, existing e-book service companies can offer their services more efficiently, thereby making the e-book content more diverse, along with developing specialized e-book service to increasing their customer's satisfaction. In addition, the latest and diversity is important as well. Moreover, performing rapid post-management services after the sale of the product or service, can be important variables for customer satisfaction. Therefore, not only the system and content, providing required level post-management services by customers can satisfy the existing customers and create new customers.

A Study on the Improvements of eBook Services for Children in the Public Library (공공도서관 어린이 전자책 서비스 개선방안에 관한 연구)

  • Baek, Ji-Won
    • Journal of Information Management
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    • v.43 no.1
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    • pp.63-87
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    • 2012
  • This study aims to analyse the actual condition of the ebook services and propose the improvements of ebook services for children in the Korean public library. For this purpose, the current condition of the ebook services in the public libraries were analyzed and categorized by three criteria. Secondly, the ebook use analysis was conducted using PCs and mobile devices in terms of access to ebook library site, searching method, contents type and viewer, lending process, and user help. As a result of the analysis, several issues such as the difficulty in access to ebook site, the complexity of setting and usage depending on the file format, the insufficient user guide, the relatively lower quality service than the commercial's, and the lack of retrieval functions specialized for the ebook were presented. The improvement plan for the ebook services, especially for children in the public library was suggested.

The Current State and Challenges of Linked Data in Library Cataloging (편목의 관점에서 본 링크드 데이터: 현황과 과제)

  • Rho, Jee-Hyun
    • Journal of Korean Library and Information Science Society
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    • v.50 no.3
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    • pp.71-95
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    • 2019
  • With high interest in linked data, there are various attempts to accommodate the linked data model in cataloging process. This study intends to discuss how to adopt and make the best use of linked data based bibliographic framework in order to improve the quality of library catalogs and to enhance library services in Korean libraries. To the end, this study focuses on (1) discussion of the meaning of linked data from the library cataloging perspective, (2) tracking best practices for implementing and operating linked data among North American and Europe libraries and bibliographic networks (in detail, constructing various types of ontology, developing linked data model including BIBFRAME and OCLC linked model, and improving retrieval service and interface), and finally (3) exploring problems and the anticipated challenges to transition to the linked data model in Korea. The data for discussion were collected from literature review and case study.

Effectiveness Analysis and Development Plan of Non-face-to-face Service for Loneliness of the Elderly in the Community: A Systematic Review (지역사회 노인의 외로움 중재를 위한 비대면 서비스의 효과 분석 및 개발안 마련: 체계적 문헌고찰)

  • Choi, Hee Kyung;Lee, Seon Heui
    • Journal of muscle and joint health
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    • v.29 no.1
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    • pp.28-40
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    • 2022
  • Purpose: The purpose of this study is to reduce loneliness through a systematic review by analyzing the effectiveness, composition and method of non-face-to-face services on the elderly living in the local community. Methods: From June 11 to 15, 2021, related papers were searched using six databases: Ovid-Medline, Ovid-Embase, Cochrane library, KISS, Koreamed, and RISS. Two authors independently assessed the quality of selected studies and data was synthesized. Results: Non-face-to-face services promoted loneliness and social isolation, social support and quality of life, other emotional responses, attitudes and usability, and diet and exercise. As the composition and method of services are being tried in various ways, it is necessary to develop a comprehensive service using ICT to provide systematic intervention to the elderly in the local community. Conclusion: Reflecting the difficulties in implementing face-to-face services due to COVID-19, it is expected to be used as basic data for developing comprehensive non-face-to-face services that meet the major needs of the elderly people and maintain the continuity of care.

A Study on Health Information Websites for Migrant Marriage Women (결혼이주여성 대상 건강정보 웹사이트 분석)

  • Chang, Durk Hyun;Koo, Bon Jin
    • Journal of the Korean Society for Library and Information Science
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    • v.50 no.4
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    • pp.77-96
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    • 2016
  • This study attempts to suggest effective structures and contents of health-related information websites for migrant marriage women in Korea. Emphasis was put on the strategy to provide them with quality health information service through the internet websites. Specifically, this study surveys major issues, problems, and solutions related to collecting, organizing and serving health related information on internet websites. It is based on the analysis to the needs of and the barriers to access health information on such internet websites. For this, the study collected data from 6 websites and analyzed the menu structure, contents, and the presentation of information. It is expected that the results of the study will provide multicultural agencies with primary data to construct a web-based health information service programs for migrant marriage women.

The Efficacy of Moxibustion for Female Stress Urinary Incontinence: a Systematic Review (여성 복압성 요실금에 대한 뜸 치료의 효과 : 체계적 문헌 고찰)

  • Park, Hye-Rin;Jo, Hee-Geun
    • The Journal of Korean Obstetrics and Gynecology
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    • v.33 no.4
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    • pp.1-22
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    • 2020
  • Objectives: The purpose of this review is to evaluate the efficacy of moxibustion for stress urinary incontinence (SUI) in women. Methods: For relevant randomized controlled trials (RCTs), we searched the following databases from their inception to September 1, 2020: The Cochrane Library, PubMed, EMBASE, Chinese National Knowledge Infrastructure Database (CNKI), Koreanstudies Information Service System (KISS), Research Information Sharing Service (RISS), and National Digital Science Library (NDSL). The key search terms were 'stress urinary incontinence' and 'moxibustion'. Data extraction and assessment of risk of bias were conducted by two authors independently. Results: A total of 11 RCTs were finally included in this systematic review. In all studies, moxibustion treatment was applied as an adjuvant therapy to the conventional treatment, and the most common conventional treatment was pelvic floor muscle training (PFMT). The treatment group (conventional treatment plus moxibustion) showed statistically more significant effect than the control group (conventional treatment only) in various evaluation indicators including urinary incontinence frequency, 1 hour urine pad test, quality of life, the clinical efficacy rate, and pelvic muscle strength. Conclusions: In this study, we investigated the efficacy of moxibustion as an adjuvant therapy for female SUI patients. Further studies are needed to supplement the safety of moxibustion and the evaluation of moxibustion dose.