• Journal of the Korean Society for Library and Information Science
• /
• v.36 no.1
• /
• pp.25-40
• /
• 2002

With the perspective of information management, on-going monitoring of the specified service function is one of the major activities and even critical process. The research consisted of three empirical research questions such as, the current usage and overall user-satisfaction, the quality of the R&D information content and the service, and the problems which have been observed by the actual user group of National Digital Science Library (NDSL). The results of the investigation provided several guidelines that can be utilized for the improvements of the R&D information user service as well as some recommendations for overall optimal administration.

• The KIPS Transactions:PartC
• /
• v.8C no.2
• /
• pp.164-172
• /
• 2001

최근 인터넷의 확산과 더불어 디지털 비디오 라이브러리(DVL : Digital Video Library) 서비스에 대한 관심이 고조되고 있다. 그러나 현재의 통신망 대역폭과 스위칭 환경 하에서는 종단간 QoS 보장하는데 많은 제약사항이 존재한다. 따라서 본 논문에서는 비디오 스트림 처리를 효율적으로 수행하여, 지연-처리율 특성을 만족할 수 있는 스트림 스위칭 구조를 제안하고 이에 대한 성능을 분석하였다. 제안된 ATM-기반 스트림 스위치는 각각 다중화되는 CBR(Constant Bit Rate) 및 VBR(Variable Bit Rate) 스트림의 QoS(Quality of Service)를 보장해야만 한다. 성능분석 결과는 제안된 스위치의 처리율이 r=4일 때 약 0.996의 값을 보였으며, 지연시간도 부하가 0.7 이하일 때 2미만으로 특정되었다. 이 결과는 제안된 구조가 적당한 입력 스트림의 그룹핑을 통하여 비디오 응용을 위한 처리율 및 지연 요구사항 QoS를 보장할 수 있음을 보여준다.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2004.08a
• /
• pp.159-162
• /
• 2004

LibQUAL+$^(TM)$은 도서관의 서비스 품질을 평가하기 위한 이용자 중심의 서비스 품질 평가 모델이다. SERVQUAL에서 출발한 이 모델은 도서관에 적합한 차원들을 확장 및 개선한 모델로 서비스 영향력(Service Affect), 장소(Library as Place), 정보제어(Information Control)의 3개 차원 22개 항목으로 구성되어 있다. 이는 전통적으로 도서관 경영활동의 3요소로 인정되고 있는 사람, 장서(정보), 건물과 유사함을 알 수 있다. 이 모델은 이용자 중심의 서비스 품질 평가, 전략적 계획 수립의 토대, 동등 기관과의 비교, 모체기관과의 정치적 관계 정립 그리고 이용자, 도서관 및 사서 사이의 관계 정립 등의 측면에서 의의가 있다.

• Journal of the Korean Society for Library and Information Science
• /
• v.38 no.2
• /
• pp.161-187
• /
• 2004

This study concerns DB quality of the Web databases which has been produced in medical science. For the quality evaluation of Embase and PubMed, 10 evaluating criteria were developed on the basis of literature review. The evaluation result showed that PubMed has superiority to the currentness, accuracy, completness, consistency, ease of use, customer support, searchability, cost, and network ＆ H/W on DB, but Embase has only superiority to the coverage. It is needed for purchasing, user training, and library service based on the above evaluation result.

• Journal of Korean Library and Information Science Society
• /
• v.27
• /
• pp.211-244
• /
• 1997

The purpose of this study is to provide some constructing strategies for the effective service of government informations aiming at enhancing the quality of public services and the competitiveness of government in case of Korea. The major suggestions of this study are as follows: First, the constructing strategies for the effective service of government informations should be implemented in the level of national government reforms. Second, the constructing strategies for the effective service of government informations are to drive at linking the related policies and the use of information communication technologies. Third, the constructing strategies for the effective service of government informations are should be based on the information superhighway project initiated in 1994. Fourth, the constructing strategies for the effective service of government informations are to drive at introducing the concepts of IRM(Information Resources Management) and emphasizing the concepts of information transfer. Fifth, the constructing strategies for the effective service of government informations are to drive at adapting the related new information technologies including Internet by a means to full joint utilization of information. Sixth, the constructing strategies for the effective service of government informations are to drive at the policy of full joint utilization of information linking through the private and public sector. Finally, the constructing strategies for the effective service of government informations are to drive at considering the linkage of other countries and international organizations.

• Journal of Korean Library and Information Science Society
• /
• v.43 no.2
• /
• pp.77-98
• /
• 2012

Contracting out became popular in the public library sector since the early of 2000s. It is expected to lower cost of service provision, improve the quality of service provision, better timeliness of service through the discipline of the market and open competition. In practice the expectation was questionable. The numerous failures indicate either poor contract specification or unsuitability of the chosen contractor. The study analyzed 3 case studies of local governments where the entire entity of the public libraries service were decided contracting out and developed 5 criteria and 18 specific evaluation items as alternative evaluation structure. This evaluation model is expected to help to choose a suitable contractor in pubic library management.

• International Journal of Knowledge Content Development & Technology
• /
• v.10 no.2
• /
• pp.39-49
• /
• 2020

Accurate and reliable Information improves decision making, reduces costs, and saves time. The ophthalmic Libraries supply quality ophthalmic information to the ophthalmologists to serve the patients in a better way and stimulate the growth of ophthalmic field. This paper aims to study the usage of library collection, services and assistance among the Ophthalmologists - Eye Doctors in India. A survey method is used to obtain the ophthalmologists' usage of library collection, services and assistance. Through convenient sampling method, a structured questionnaire is circulated to the ophthalmologists in India and 633 ophthalmologists are responded. Among the 633 ophthalmologist, 82.15% of the ophthalmologists use the library collection - book. 73.46% of the ophthalmologists use the online data / journals. 89.73% of the ophthalmologists seek assistance to locate books/articles/documents. There exists a significant difference between the ophthalmologists use of Library Service and gender (p value 0.001**). There exists a significant difference between the ophthalmologists use of Library Assistance / help and designation category (p value 0.000**). There exists a significant difference between the ophthalmologists use of Library Assistance / help and working experience (p value 0.017**). There exists a significant difference between Library Services (p value 0.009**), Library Assistance / help (p value 0.000**) and institution type. The study results will help the ophthalmic libraries to serve the user better.

• International Journal of Knowledge Content Development & Technology
• /
• v.10 no.2
• /
• pp.71-90
• /
• 2020

Recently, as the pandemic COVID-19 has been spread worldwide, international research cooperation has come to the fore to overcome the crisis and develop treatments. Currently, in Korea, with the support from the Ministry of Education and the Korea Research Foundation, the International Research Cooperation Information Center operates an online service system for international research cooperation as a venue for sharing results among international research cooperation researchers and invigorating such research. However, since Korea's performance in international research cooperation is still poor, actively pursuing measures to improve professionalism and diversity based on international cooperation is deemed necessary. Therefore, in this study, factors influencing the level of satisfaction with international research cooperation online service systems were identified, and measures to increase the satisfaction of international research cooperation online service were proposed based on the analysis results. Design of the system quality factors, accuracy and consistency of the information quality factors, and professionalism of the service quality factors were verified to have a significant effect on the satisfaction with international research cooperation online service systems. Accordingly, further strengthening the aspects of design, accuracy, consistency, and professionalism was proposed as a way to increase the satisfaction of international research cooperation online service systems.

• Journal of the Korean Society for information Management
• /
• v.29 no.4
• /
• pp.25-42
• /
• 2012

Recently libraries are experiencing an increasing number of difficult patrons because of the increase in the unemployment rate and the problem of mental health in their communities. The problem behaviours of difficult patrons have negative influence to other users and staff in the library. This seems closely associated with the decline in the quality of library services. Therefore, in this study, we developed a how-to-do-it manual for library staff to meet the aforementioned challenges and to enhance the overall quality of library services for both general users and difficult patrons.

• Journal of the Korean Society for Library and Information Science
• /
• v.42 no.3
• /
• pp.281-299
• /
• 2008

The research purpose for this paper is adopt the European Customer Satisfaction Index(ECSI) on a survey performed on library users to measure users' satisfaction and loyalty factors. A questionnaire is designed to integrate measurement into the library's management system for visual analysis of what users expect from library. Results from the survey show that users expect more improvement in the library environment and collection of printed publications section. Conclusion from the survey. we were able to make the following suggestions to satisfy user expectations: (1) improve library environment (2) increase collections of printed publications and periodical to meet readers' demands (3) offer more fiendly and helpful user service.