• Journal of the Korean Society for Library and Information Science
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• v.36 no.2
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• pp.165-184
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• 2002

Recognizing user services as one of the most important and essential part in the public library, this study focuses on seeking for innovative ideas for the improvement of user services. Data analyses is based on the written survey submitted by public libraries throughout the nation. Questions related with user services are analyzed. and some influential factors in relation with the selection of superior libraries are compared with those of public libraries as a whole. Active library services for the users are revealed as the most important factor to be included in superior library group.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.221-239
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• 2012

The information that has been created according to the complex environment and usage pattern of library user can provide context-aware information service through knowledge structuralization on whether it is a suitable situation for user. Accordingly, the development of a context model for defining the various contexts of library user and for the structuralization of interrelated context information is an essential requirement. This study examined the context concept and context modeling, and utilizing the concept of Activity Theory by Engestrom, the activity model of library user was designed as 1) subject, 2) object, 3) tools, 4) divison of labor, 5) community, and 6) rules. In addition, for the purpose of analyzing the context of library user, activity information was tracked to utilize the Shadow Tracking for observing and recording their forms, and the methodology of CAbAT (Context Analysis based on Activity Theory) was utilized for the collected activity information to analyze the user context model.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.4
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• pp.135-159
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• 2021

This study aims to analyze communication and experiences between public libraries and to identify these factors affect user satisfaction. Customer experience management (CEM), which is currently used in various fields of management and marketing, was applied to segment and analyze user experiences. After reviewing CEM research in marketing and management to derive user experience points, set physical environment, human factors, communication, and service as independent variables, emotional pleasure as parameters, and user satisfaction as dependent variables. Based on this, questionnaire items were constructed. The survey method was conducted in two ways, online and offline (face-to-face), and statistical analysis was performed based on a total of 60 questionnaires collected. The results indicate the higher the user's experience with the physical environment and convenience, the higher the satisfaction level, but library accessibility had no significant effect. In addition, library staff attitude and problem-solving ability had a great influence on user satisfaction, and problem-solving ability had a more important influence than kindness and emotional pleasure was found to have an mediating effect.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.2
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• pp.201-220
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• 2014

This study examines user satisfaction and information behavior of information commons in the National Digital Library (NDL) of Korea through survey method. It analyzed service quality factors that affect the overall user satisfaction, and users' information behavior according to the physical spaces/facilities in the information commons. User satisfaction factors were developed to measure library satisfaction in all aspects of the eleven physical spaces/facilities of information commons service, and information behavior on eleven physical spaces/facilities in information commons were explored by users' character. According to survey findings, overall level of user satisfaction was maintained highly since the beginning of NDL. In particular, the facility of 'Productivity Computer Cluster' was ranked highest as 83.8 and the 'UCC Studio' was ranked lowest as 70.8 among the eleven facilities in information commons.

• Journal of Korea Society of Digital Industry and Information Management
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• v.4 no.3
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• pp.55-67
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• 2008

The user has to subscribe to the library so that user use the library service. User has to register at that in order to use of the nearby another library. Moreover, service such as the inter-library loan and returning my loan book to other library in which the mutual cooperation between the library is needed necessity. But it services due to the constraint condition because of the administrative or technical problems. In this paper excludes the administrative element. The web service model is forming the cluster based on the mutual cooperation between the technologically adjacent public library and provides the technologically necessary single sign-on (SSO) in order to support the additional service. The single sign-on of the library which is concluded by this model using the security information exchange standard (Security Assertion Markup Language : SAML), it is processed by XML base. In using this model, the loan information is confirmed in the attribution in return service library and the model can utilize for the return of loan book in other library. It designs the single sign-on about it.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.27 no.3
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• pp.255-271
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• 2016

It's been taken a profound interest in the user eduction of the children's libraries, as they have taken the conveniences, resources, children's librarians after 2000. The purpose of this study is to consider whether the children's library can use the story-telling in library use education, to develop the instructional model based on the story-telling method for children, users in children's libraries. After all, it's reviewed to understand the concept and principle of story-telling method, to consider whether the method can be adopted to the user education in children's libraries, and to propose the instructional model based on the story-telling. The result of this study will give the good examples for the user education, especially the planning of user education in children's libraries and public libraries in Korea.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.3
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• pp.187-207
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• 2009

Academic libraries need to increase library user and use rates to strengthen the competitiveness. It can be a way that academic libraries introduce and implement outreach service. The purpose of this study is to present the outreach service plan that is suitable for being implemented at academic libraries in Korea. This paper explored the significance of library outreach, the characteristic of academic library's outreach activities and related studies. After this study examined the cases of outreach service at foreign and Korean academic libraries, outreach service programs for user groups such as multicultural students, transfer students, graduate students, boarding students, professors, and lecturers and teaching assistants, and six steps of outreach activities were proposed.

• Journal of Korean Library and Information Science Society
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• v.40 no.3
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• pp.25-47
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• 2009

The purpose of this study is to analyze ISO/DIS 28560 and to cope with the current developments in library RFID technologies. The user data elements in part 1 and encoding rules in part 2 and part 3 of ISO/DIS 28560 are explored. In addition, a few corresponding cases regarding user data elements on ISO/DIS 28560 are investigated. Based on the corresponding cases, four user data elements are selected. They are , , , and . This study expects to allow fertile ground for discussion on the selection of user data elements in Korea.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.141-163
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• 2020

In this study, to set the direction of improvement and development Library One Service, a current status survey was conducted for regional centers and libraries participating in Library One Service, and satisfaction surveys were conducted for users. As a result, it confirms that the user had a positive perception of the Library One Service, but there were various considerations and service improvements from the user and manager side. In particular, the need to solve the problem of instability in the middleware server and to revise the regulations, and to expand the user service and support practical work was confirmed. So, this study proposed to improve the function of the Library One Service, provide new services, support policies such as revision of regulations and related guidelines, and provide practical support for a service operation. Through this study, it expects to be able to present a road map for mid- to long-term development of Library One Service.

• Journal of Korean Library and Information Science Society
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• v.50 no.2
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• pp.339-359
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• 2019

The purpose of this study is to clarify the case and process of the application of the sign system in order to enable the user to reach the target site more efficiently in the library. For this purpose, a new sign system was applied to the S University library through procedures such as library structure, sign status, user observation, cyan production and preference survey. Detailed production process and user's reaction were identified. Based on this we suggested improvements to the library stacks signage system.