• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.2
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• pp.241-254
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• 2004

This study reviews academic library users' information needs, use behaviors, and information literacy by examining previous literature related to academic library use study. The information academic library users want most is information about how to use library such as a circulation policy. Only about 10% of library users' information needs requires reference librarian's professional knowledge and skills. The sign and information system of the library should be improved and revised in order to reduce the redundant how-to questions. When academic library users attempt to do subject searches through online library system, they experience difficulties to find the right menu on the library's interface. The study recommends that special efforts should be made for user education for utilizing research information since user's information utilizing ability is unexpectedly low.

• Journal of Korean Library and Information Science Society
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• v.49 no.2
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• pp.357-388
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• 2018

This study aims to analyze library user and circulation status based on the bigdata logs to identify characteristics by user group and propose methods for efficient management of library. The logs to be analyzed consist of user information, circulation information, service usage information registered at the National Library of Korea, Sejong. The user information logs contain 107,369 age data, 106,918 gender data, 106,838 residential data. The circulation information logs contain 536,083 circulation user data, 6,509,369 circulation count data, and the service usage information logs contain 82,813 data. For the analysis of characteristics by user group, the data were used for analyzing user status by age, gender, residence and circulation status by year, month, day. In addition, this study conducts FGI(Focus Group Interview) and linkage analysis with external data to identify factors for analysis results. Based on analysis results, improvement methods for helping library make effective decision-making were proposed. This study analyze empirically user and circulation status based on bigdata logs, and it has significance for being different form proceeding researches with less analysis data.

• Journal of Korean Library and Information Science Society
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• v.48 no.1
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• pp.319-344
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• 2017

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

• Korean Institute of Interior Design Journal
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• v.16 no.6
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• pp.213-223
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• 2007

This study investigates the mutual effects of the physical environment and the characteristics of user's need in the children's libraries of open plan type. The children's library as a flexible space should accept user's diverse needs. Especially, Children express more positive and diverse behaviors than adults in physical environment. As the design information obtained from observation of children's behaviors are put to architectural design, the more affluent environment in which children can do positive behaviors can be made. We used two research methods of the behavior observation and interview for the children's library, and could formulate various using actions through the behavior setting observation for using library. A relational description for reading environment in this study, based on the affordance and the behavior setting theories, provided us with rich accounts for the psychological and sociocultural resources in the children's library. Consequently, the following results can be summarized. First, children need territories for family use and for place and are using library effectively through taking the two territories. Second, the zoning according to age category should be done, as behavior patterns were observed differently according to age. Third, the space composition with openness should be designed, as children need social relation and learning through imitation and observation.

• Journal of the Korean Society for information Management
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• v.28 no.1
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• pp.285-308
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• 2011

This study examines user satisfaction in public libraries nationwide. It analyzes service quality factors that affect user satisfaction of public library patrons and identify sub-factors of service quality that affect the overall user satisfaction. User satisfaction factors were developed to measure library satisfaction in all aspects of the library service. Six variables were identified, including volume of books, staff, programs, facilities, online services, and information availability. According to survey findings, general library satisfaction was strongly correlated with information availability, facilities, and staff. Relatively lower levels of satisfaction were identified in the areas of online services and programs. All six service quality factors were statistically significantly associated with user satisfaction, where information availability, facilities, and volume of books showed stronger associations than the other three factors.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.1
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• pp.59-72
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• 2009

This study investigates whether easy understanding of user interface could affect the use of electronic materials in a virtual academic library. The user interface of Duksung Women's University Library was analysed in terms of label description and array of menus. The frequencies of menu use were collected by analysis of use log files after modified user interface was applied. Clear label descriptions of link menus and sub-menus of electronic material searches significantly contributed to the increase of number of user clicks on the modified menus. This study reveals that the more clearly menu labels are described, the more frequently users click the menus on the academic library user interface.

• Journal of the Korean Institute of Educational Facilities
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• v.27 no.5
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• pp.3-12
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• 2020

The purpose of this study is to suggest some interior design directions for university library in the circumstances of rapid change of user's demand for the library. In order to extract some ideas about designing the library, I analyzed the libraries of UC Berkeley which has tried to transform the existing condition of the building for satisfying user's new needs. Informations of compositions, layouts of furnitures and book shelves, environmental conditions of 25 branch libraries of UC Berkeley, and spatial behavior patterns in libraries were surveyed and analyzed to get insights to design a new model of library buildings. The interesting phenomena got from the survey is that most of the library users used their own laptop computer in the library regardless of environmental conditions of the library or book types. In conclusion, as the library is changing to the place of studying, not of reading books, four design directions for the library are suggested in this research as like these; 1) Establishing a Regulation Free Environment for a user, 2) Enhancing the Aura of Books as an Interior Design Element, 3) Supplying Personalized Spatial Characters, and 4) Providing an Impactful Space.

• Journal of Korean Library and Information Science Society
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• v.45 no.1
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• pp.319-338
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• 2014

This study aims to apply QFD model to improve and evaluate library service quality using user needs priorities. The library of the D University is presented as a case study. QFD is a powerful quality management method in which customer needs are translated into appropriate technical requirements for each stage of product/service development. To apply QFD in the field of library services, first library user needs and their AHP, satisfaction and importance degrees were examined via focus group interview. Second, the service improvement engineering characteristics for satisfying the user needs and their relationship/correlations matrices were defined by interviewing library practitioners and experts. Finally, the data collected was entered using CUPID solution, and then HOQ to improve library service quality of the D University was constructed. This study focused on QFD method and its application as a tool for improving the quality of library service.

• Journal of Korean Library and Information Science Society
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• v.23
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• pp.363-404
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• 1995

This study is to set up a model of minimum and optimum standards for college and university library building areas in Korea. The results of this study are summarized as follows: 1. minimum standards(proposal) At first, Areas needed by factors of space component are as follows: User space --- 0.45 $m^{2}$ per student. Collection space --- 0.0107 $m^{2}$ per volume Staff space --- 10.1 $m^{2}$ per person Space attached to user, collection and staff space --- 5% of the sum of user, collection and staff areas(0.041 $m^{2}$ per student). Nonassignable space --- 25% of the sum of user, collection and staff areas (0.21 $m^{2}$ per student). Next, the formula to calculate the total area of the college and university library building is as follows: N = 0.45T $m^{2}$(a) + 0.0107V $m^{2}$(b) + 10.1S $m^{2}$(c) + 0.05(a+b+c) $m^{2}$, NS = 0.25N $m^{2}$. 2. Optimum standards(proposal) At first, Areas needed by factors of space component are as follows: User spae --- 0.64 $m^{2}$) per student. Collection space --- 0.01 $m^{2}$ per volume Staff space --- 9.7 $m^{2}$ per person Space attached to user, collection and staff space --- 5% of the sum of user, collection and staff areas(0.073 $m^{2}$ per student). Nonassignable space --- 25% of the sum of user, collection and staff areas(0.38 $m^{2}$ per student). Next, the formula to calculate the total area of the college and university library building is as follows: N = 0.64T $m^{2}$(a) + 0.01V $m^{2}$(b) + 9.7S $m^{2}$(c) + 0.05(a+b+c) $m^{2}$, NS = 0.25N $m^{2}$.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.267-292
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• 2016

The purpose of this study is to understand the quality of University library service and to propose analyzing method from user's perspective. For that, this study noted that 'the process' of using the university library service rather than 'what did they use' in the university library. In-depth interview data about User's experiences that they used university library drew service quality elements based on the method of grounded theory. Comparing the derived service quality elements with LibQual+ dimensions, the result of this study is as follows. (1) Service quality element related to the user's emotion and new user-friendly service customization were shown. (2) Substantial claims of users were analyzed more specifically by this study. It seeks ways to differentiate service quality factors by attributes and priority importance about service quality elements which was analyzed using KANO and AHP.