• Proceedings of the Korean Society for Information Management Conference
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• 2015.08a
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• pp.87-91
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• 2015

스마트폰이 보편화되고 스마트폰으로 정보를 습득하고자 하는 요구가 증가함에 따라 모바일로 서비스를 제공하는 대학도서관도 증가하고 있다. 모바일 서비스를 제공하는 대학도서관이 증가하면서 모바일 서비스로 제공되는 콘텐츠에 대한 고려가 필요할 것으로 보인다. 따라서 본 연구에서는 모바일 서비스를 제공하는 대학도서관 2곳을 선정하여, 대학생들이 모바일 서비스를 이용하는 데 영향을 미치는 요인은 무엇인가 알아보고 모바일 서비스의 이용도에 따라 상 중 하 집단으로 나누어 각 집단이 선호하는 콘텐츠의 차이를 알아보았다. 그 결과 대학생의 학년과 모바일 서비스에 대해 인지된 유용성, 유비쿼터스 접속성이 모바일 서비스 이용도에 영향을 미치는 것으로 나타났으며, '자료 검색', '시설 예약', '대출사항 조회' 등의 콘텐츠들이 자주 이용되며 이용자 집단 간의 차이는 대학별로 다르게 나타났다.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.2
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• pp.137-157
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• 2014

This study analyzed the general user behaviors and the perceptions on service quality, satisfaction, loyalty of the users of the special winter vacation programs at the public libraries in Daegu Metropolitan City. Among the 444 collected questionnaires from the participants in the programs at 8 public libraries in the City, a total of 300 were analyzed for the study. As results, many participants have visited the libraries with their family members, and have applied the programs through the helps from their parents. They rated higher the service quality, the satisfaction, and the loyalty than other child users of the children's services as well as the adult participants of the cultural programs and of the public libraries. In the analysis of the structural equation model (SEM) on the service quality, customer satisfaction and loyalty, all of the service quality factors of special winter vacation programs, namely program contents and instructors, staff supports and services, and facilities and equipments, have significant effects on the user satisfaction. Staff supports and services factor of the service quality has significant direct effects on loyalty along with the overall satisfaction, but program contents and instructors factor and facilities and equipments factor have no significant direct effects on loyalty.

• KIISE Transactions on Computing Practices
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• v.23 no.12
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• pp.651-659
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• 2017

IT(Information Technology) has focused on infrastructure-technologies in the past but now focuses on IT service. Many companies strive to save costs and improve IT services. For this reason, they strive to implement a good internalization of ITSM (IT Service Management) by developing ITSM systems based on ITIL (Information Technology Infrastructure Library) from the late 2000s. In particular, IT service operations are one of the structure elements of ITIL version 3 and are highly related to the internalization of ITSM. However, in spite-of-the successful implementation of ITSM, the efficiency of IT service management has not improved due to iterative issues. Therefore, this study developed a user-centered training system by defining the iterative issue guidelines and implementing a database. The implemented user-centered training system provided IT service users with regular training services to produce a good solution for iterative issues after connecting the operation part of the ITSM system. Based on the results of this study, we expect that the proposed ITSM system will contribute to efficiently managing IT services by improving the limitations of IT service operation in the ITSM system.

• Journal of the Korean Society for information Management
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• v.30 no.1
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• pp.111-129
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• 2013

This study analyzed the process of multimedia services and indexed the core quality characteristics through the tools employed in 'Define' and 'Measure' steps of the 6 Sigma DMAIC methodology. To achieve the goal, as a case study of 'S' University Central Library, first, brainstorming technique was used to tap the librarians, second, interview with the half-time student workers, third, user's opinion on homepage was analyzed and lastly, the interview with the users. This study also drew some potential causal factors which would likely to affect the multimedia service using Process Map and C&E Diagram. Those factors were prioritized using X-Y matrix and Pareto Chart. This study revealed 14 factors affecting multimedia services: 'presence/absence of the persons who are in charge of selection', 'cycle of selection materials', 'presence/absence of seperated multimedia room', 'materials arrangement method', 'notification of popular materials', 'notification of documents arrivals', 'methods of noticing new arrivals', 'methods of ordering materials', 'cycle of checking order status', 'types of persons requesting materials', 'methods of requesting materials', 'checking of the status of the returned materials', 'methods of noticing materials in housed', and 'methods of ways to return overdue materials'.

• Journal of the Korean Society for information Management
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• v.25 no.4
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• pp.283-308
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• 2008

In this study, we testify that network structural attributes of a citation network can explain other aspects of journal citation behaviors and the importances of journals. And we also testify various citation impact indicators of journals including JIF and h-index to verify the difference among them especially focused on their ability to explain an institution's local features of citation behaviors. An institutional citation network is derived using the articles published in 2006-2007 by biotechnology faculties of Y University. And various journal citation impact indicators including JIF, SJR, h-index, EigenFactor, JII are gathered from different service sites such as Web of Science, SCImago, EigenFactor.com, Journal-Ranking.com. As a results, we can explain the institution's 5 research domains with inter-citation network. And we find that the co-citation network structural features can show explanations on the patterns of institutional journal citation behavior different from the simple cited frequency of the institution or patterns based on general citation indicators. Also We find that journal ranks with various citation indicators have differences and it implies that total-based indices, average-based indices, and hybrid index(h-index) explain different aspects of journal citation pattern. We also reveal that the coverage of citation DB doesn't be a matter in the journal ranking. Analyzing the citation networks derived from an institution's research outputs can be a useful and effective method in developing several library services.

• Journal of the Korean Society for information Management
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• v.29 no.1
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• pp.303-329
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• 2012

This study measures the efficiency of public libraries, library services, and management to contribute to the proposed model for efficiency analysis, reflecting the characteristics in public libraries. This analysis model of applying the empirical research pursues the solutions to provide efficiency. Although many attempts have been made domestically and internationally to study the measurement of the efficiency, mere application of analysis techniques used in the other public sectors has led to the inadequate measurement for characteristics of library services. In addition, there has not been any attempt made to deduce a general theory for the study from the measurement results. In this study, an analysis model that reflects the inherent characteristics in library services is suggested to be analyzed empirically, and this leads to the understanding of efficiency factors. The results of the study show that the efficiency of current public libraries can be increased on the basis of input and output. Therefore the commitment to increase the level of output to meet the current need shall continue by the amount, rather than by the commitment to reduce the level of input. Finally, the factors influencing the efficiency are the number of users, the physical environment, professional staffs, events planning, and electronic resources. After analyzing the five factors via multiple regression analysis, three factors such as the number of users, professional staff and events planning proved causal relationship with the efficiency.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.297-320
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• 2022

In this study, the current status of digital humanities(DH) research support guide service, which is increasing recently in research-oriented academic libraries in the United States, was analyzed by comparing the contents provided by each institution's Website. Based on the ranking of research-focused academic libraries with the largest volume of books in North America as of 2018-19 in Association of Research Libraries(ARL) statistics, the service contents of 30 institutions providing DH research support guide service were analyzed. The criteria for analysis are 8 components of services presented in previous studies: (1) tools and technology, (2) funding, (3) community, (4) pedagogy, (5) projects, (6) resources, (7) publications and consultations, and (8) workshops and training. As a result of the analysis, it was found that most of the institutions operating the DH research support guide service provided 'DH resources', and more than half of the institutions were providing 'DH tools and technology' and 'DH community' information. In addition, most institutions are operating the DH research support guide service in cooperation with the library itself, on-campus research institutes and centers, or other departments for DH publication and project consultation, so they focused on research support information services through consulting. In the future, discussions on the DH research support guide service operation plan of domestic academic libraries and the competency of service personnel should be continued.

• Journal of Korean Library and Information Science Society
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• v.53 no.4
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• pp.189-209
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• 2022

The purpose of this study is to analyze the content of the online book curation services and recommended books list by public libraries in Korea and to identify their properties. The case for analysis is a list of 11,447 recommended books provided by 35 online book curation services collected from 23 public libraries and the main results of the study are as follows. Only few case libraries were presenting recommendation themes, and recommendation targets were most often not specific, and the recommendation cycle of books was the most monthly. In general, books recommended for book curation do not overlap with each other, but there was overlap in the field of literature (novels) published in 2019~2021. For recommended books, the proportion of books published by some publishers was high, and books published in 2019~2021 were the most common. The subject areas analyzed based on the KDC 6th ed were literature the most. Readers analyzed by ISBN were of in the order of cultural books and children's books, and the type of publication was in the order of books, pucture books, and comics. Based on these research results, it was required to develop guidelines for online book curation service for public libraries and build a platform to share with libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.35 no.1
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• pp.97-125
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• 2024

The purpose of this study is to increase access to information on old maps and to discuss efficient ways to utilize old maps, such as providing services and information using old maps. To this end, the information search system of domestic institutions that provide old map information was investigated, and methods of searching for old map data and accessing information were searched on the website. In addition, the current status of the collection of old maps in domestic libraries and museums was analyzed by referring to the homepage, book, research book, and publication of each institution. As a result of the analysis, about 2,200 old maps were housed in 76 institutions, including national, public, and university libraries and museums nationwide. Each institution in the collection of old maps was carrying out publication business, such as publication of English manuscripts, exhibitions and books, publication of research document edits such as lists and summaries. However, reading and using of original documents are limited due to the rare nature of old maps and the data characteristics of the only one. In order to effectively utilize old maps, first, it is necessary to improve access to old map information services and expand academic information services. Second, it is proposed to use old maps as data for archival construction that reflects the identity of the region. Third, it is necessary to cultivate professional manpower who selects and provides information based on knowledge of old map data and humanities literacy.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.2
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• pp.199-224
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• 2018

Intangible cultural heritage is a collection of community wisdom and talents and it has artistic and cultural values of the nation. And because it represents an identity of the country, it is an important records information resources that we must be inherited from generation to generation. Korea's intangible cultural heritage system has developed with the aim of preserving and transmission, but now it is necessary to take an creative approach as a resource as a resource for cultural diversity and utilization in an intangible cultural source. Therefore, it is important to maintain systematic management of intangible cultural heritage records information resources in order to continuously preserve, but it is also important to establish a basis for continuous use. The purpose of this study is to propose improvement plans for the archival information services of domestic intangible cultural heritage. We analyzed the status of the archival reference services of intangible cultural heritage institutions in consideration of the characteristics of intangible cultural assets. In-depth interviews were conducted with the responsible person to collect opinions and requirements during the service. We suggested the improvement plans through drawing out implication on problems and direction of archival information services for intangible cultural heritage.