• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.2
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• pp.87-107
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• 2012

This paper analyzes the quality of library services for disabled by studying the service of national public libraries and libraries for the disabled. The sample consists of 768 public libraries and 36 libraries for the disabled. The evaluation criteria is composed of six areas: general, amenities, substitute data, complementary device, source/information service, and culture program. The findings show various deviations depending on the library operator, contents and region. The research also shows that the service quality for the disabled is higher in libraries with specialized worker for this type of library services.

• Journal of Information Management
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• v.38 no.2
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• pp.105-126
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• 2007

This study investigates the influences of the perceptions on the dimensions of the library service quality (library staff, supports for the service, library materials and information resources, and facilities and equipments) of academic library users on the customer satisfaction, importance of the services, and the loyalty (reuse intentions). Based on the questionnaires surveyed from 403 undergraduate students of the K University, it analyzed the data using SPSS 12.0. All four dimensions of the service quality influenced statistically on the customer satisfaction. The dimension of the support for the service, importance of the service, and customer satisfaction influenced statistically on the loyalty.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.3
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• pp.25-47
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• 2013

The cognitive approaches on library and librarianship are being questioned. These are led from what the identity of the librarian is and from what the library is. This revealed that the perception of the library should not be acquired by interpreting its appearances but by interfering its nature. In conclusion, the information service is disclosed virtually as the essence of the library. On realizing the library virtually, even a person could be entitled as the library on the underlying assumption of information service (one-person-library).

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.353-379
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• 2009

Since April last year when "the disability discrimination act" became effective in Korea, public libraries in Korea have been obligated to provide library service to the disabled. But most of public libraries in Korea do not and are not ready to service them. After finding out the characteristics of Korean disabled people and investigating current state of services for them in the public libraries of Korea by analyzing related statistics and laws, suggestions for the enhancement of public library service for disabled people in Korea were proposed.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.2
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• pp.261-289
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• 2004

There are very few studies on the guidance service which is one of the important reference and information service function in the library. During the last decades, Readers' Advisory Service has become one of the most interesting and demanding function in many Public libraries of the western world. This paper Introduces the background theory of Readers' Advisory Service and the basic skills for readers' advisors. Library managers and library schools can get ideas from this paper in planning reading programs for adult library users and training programs for library staff and LIS students.

• Journal of Korean Library and Information Science Society
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• v.45 no.1
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• pp.319-338
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• 2014

This study aims to apply QFD model to improve and evaluate library service quality using user needs priorities. The library of the D University is presented as a case study. QFD is a powerful quality management method in which customer needs are translated into appropriate technical requirements for each stage of product/service development. To apply QFD in the field of library services, first library user needs and their AHP, satisfaction and importance degrees were examined via focus group interview. Second, the service improvement engineering characteristics for satisfying the user needs and their relationship/correlations matrices were defined by interviewing library practitioners and experts. Finally, the data collected was entered using CUPID solution, and then HOQ to improve library service quality of the D University was constructed. This study focused on QFD method and its application as a tool for improving the quality of library service.

• Journal of Information Management
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• v.42 no.4
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• pp.195-223
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• 2011

The purpose of this study is to determine the progress of the implementation of the Servicebased Library 2.0 in Korean university libraries. We assess the Service-based Library 2.0 based on the web site analysis of 179 different Korean university libraries. Highlights of our survey include: (1) The most accessed features of the Service-based Library 2.0, were the 'Book Review', 'RSS', 'Tag & Tagging', 'Mobile App', 'Facet' and 'Open API'. (2) Among 179 libraries, of the 16 different services offered by the Service-based Library 2.0, 145 libraries opted for 4 or fewer services offered through the Service, 3 libraries opted for 5-9 services and 3 libraries availed themselves of 10 or more services. (3) More national university libraries than private libraries are implementing Service-based Library 2.0, including such services as 'Book Review', 'RSS', 'Mobile App', 'Facet', 'Blog', 'Twitter', 'Personnel service', 'SMS', 'Facebook'.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.2
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• pp.59-76
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• 2014

The purpose of this study is to recommend on the public library service for older adults through the analysis of the perceptions of older adults and librarians. To achieve the study purpose, interview method was employed. The interview questions are composed based on the ALA guidelines. According to the study results, the following ten factors were recommended by older adults: 1) various customized life long learning programs for older adults, 2) highly qualified staff for the public library life long learning programs and regular evaluation for the staff, 3) provision of various and new information resources, 4) promotion of public library services and programs, 5) public library staff's kindness and professionalism, 6) regular reeducation of the public library staff, 7) library user education, 8) customized resources, facilities, and equipments for older adults, 9) provision of the library space, and 10) customized library services for older adults. In addition, the following four factors were mentioned by librarians: 1) customized services and programs for older adults, 2) customized collection, facilities, and equipments, 3) adequate budget for public library service for older adults, 4) professionals for the public library service for older adults. The followings were recommended by both the older adults and librarians: 1) Customized library services, programs, collection, equipments, facilities for older adults, 2) Professionals for the public library service for older adults and Regular reeducation for them.

• Journal of the Korean Society for information Management
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• v.26 no.3
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• pp.45-67
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• 2009

The ecosystem of the Library has been radically changing in the advent of ubiquitous information service technology. We are already aware of the digital library due to popularizing digital information resources and we are impressed with Library 2.0 and Social Semantic Digital Library of user-centered, service-oriented library. We summarize the ultimate goal of the evolution of library systems as knowledge services and propose a logical model of library system for the realization of knowledge services. This local model can be applied for a library framework to harmonize the diverse knowledge resources, active users with participation and collaboration, the innovation of library business and ubiquitous information service technologies to achieve the missions of library in knowledge-intensive society.

• International Journal of Knowledge Content Development & Technology
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• v.11 no.2
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• pp.77-105
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• 2021

In order to establish a digital-based use environment for the provision of new information services suitable for the 5G era, it is necessary to discuss the direction of service provision by the National Library of Children and Young Adults in the 5G era. Based on utilization services in other fields, library services in the 5G era, including the development and provision of employee education and training services, ultra-high-definition and 360-degree realistic contents and education on library use, provision of multi-dimensional realistic media streaming broadcasting services, provision of telepresence education programs, activation of virtual communities, implementation of hologram performance halls/exhibit centers, and provision of unmanned book delivery services, environment monitoring, safety monitoring, and customized services, were proposed. In addition, based on 5G service, 5G technology, and library application direction, advancing into a producing and supporting base for ultra-realistic and immersive contents in the 5G era, strengthening online and mobile services in the non-contact era, and establishing a smart library environment were proposed as the service provision direction for the National Library of Children and Young Adults in the 5G era.