• 벤처창업연구
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• 제10권1호
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• pp.153-165
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• 2015

본 연구는 창업보육센터 종사자(매니저)를 대상으로 감정노동(표면행동, 내면행동)이 직무열의와 직무소진에 어떤 영향을 미치는지, 그리고 직무열의와 직무소진이 이직의도와 고객지향성에 어떠한 영향을 미치는지 확인하고자 한다. 또한 이러한 관계에서 창업보육센터 종사자(매니저) 보상이 조절 역할을 하는지 연구하였다. 연구결과, 감정노동의 표면행동은 직무열의와 직무소진에 영향을 미치지 않는 것으로 나타났고, 내면행동은 직무열의에 긍정적 영향을 미치고, 직무소진에 부정적 영향을 미치는 것으로 나타났다. 직무열의는 이직의도에 부정적, 고객지향성에 긍정적 영향을 미치고, 직무소진은 이직의도에 긍정적, 고객지향성에 부정적 영향을 미치는 것으로 나타났다. 직무열의와 고객지향성 관계에서 창업보육센터 종사자(매니저) 보상이 조절역할을 하는 것으로 확인할 수 있었으며, 이러한 결과를 바탕으로 학문적, 실무적 시사점을 제시하였다.

• 한국병원경영학회지
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• 제13권3호
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• pp.17-43
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• 2008

The purpose of this study was to analyze affecting factors on labor union commitment among nurses in two general hospitals. The subjects of this study were 282 nurses in one university hospital in Seoul and one general hospital in Gyeong-Gi province from April 20 to May 9, 2008 through survey questionnaires. The main results of this study were as follow: First, labor union commitment level among nurses was increased as 30 years old and lower job position. Second, organization conflict level among nurses did not statistical differ significantly regarding age, education level, wedding, job year, job position, and labor manager. Third, correlation between labor union commitment level and other variables as follow. It was increased as age, education level, job year, job position, organization conflict level but not statistical difference significantly. Finally, from the results of multiple regression analysis to identify major affecting factors of labor union commitment level, it depends on low education level, high conflict between individual and group but not significantly. Therefore, new research was required regarding organization culture and commitment.

• 한국병원경영학회지
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• 제12권1호
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• pp.75-99
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• 2007

The purpose of this study was to provide basic materials needed to enhance quality of organizational life by identifying the improvements of labor union management in the perspective of general hospital organization management. The subjects of this study were 428 employees in 8 Hospitals in Metro Capital including Seoul. Materials were collected from administrators, nurses and medical technicians in target hospitals from November 10 to November 30, 2006 through survey questionnaires. The main results of this study were as follows: 1. The commitment level of the subjects according to their characteristics was higher in older employees than the younger ones, large family to support than small family to support and those who had higher positions in labor union. 2. The commitment level of the subjects according to the Job and role related variables were higher those who had higher satisfaction level to their job, role conflict in all hospitals. 3. The commitment level of the subjects according to union related variables, variables jointly controlled by union and employer was statistically significant positive correlation. 4. The results of multiple regression analysis shows that formal and informal socialization, satisfaction with the labor union's were all found as important antecedents of labor union commitment. 5. The results of AMOS shows that structure characteristics of hospital, Job and manager satisfaction, socialization were statistically significant labor union satisfaction. The satisfaction level of labor union was statistically significant labor union commitment To summarize study results, the level of commitment in labor union depends on job satisfaction, managers' attitudes, union satisfaction factors, their colleagues attitudes toward union. Therefore hospital managers should have democratic and flexible attitudes toward labor union. Additionally, as formal and informal socialization is important determinant in union commitment, hospital managers should have countermeasures to enhance the colleague attitude and job satisfaction level of hospital employees. Moreover, as managerial factors of the principal of hospital influence union commitment directly, the attitudes of hospital managers toward union and transparency of hospital management should be improved.

• 유통과학연구
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• 제15권2호
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• pp.111-120
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• 2017

Purpose - Service employees who work at airline check-in counters in airport are typically employed to undergo emotional labor. Emotional labor of airport service employees is an important managerial issue that must be solved. This study attempts to examine the underlying mechanism of emotional labor on turnover intention. It focuses on the consequences of emotional labor of service employees. The purpose of this study is to examine and empirically test how the two-types of emotional labor(deep-acting & surface-acting) of service employees differently affect the level of their job satisfaction and job stress. It also investigates the relationship between job satisfaction, job stress, and turnover intention. For this purpose, first, this study identified the structural relationship between emotional labor, job satisfaction, job stress, and turnover intention. Second, it investigated the mediating effects of job satisfaction between deep-acting and turnover intention. Research design, data, and methodology - To empirically test these structural relationships among research variables, data were collected by a interview from service manager of domestic airline companies and survey from 179 service employees who are working at single domestic airline check-in counters in airports in Korea using a self-rating questionnaire with total 19 items dealing with emotional labor, job satisfaction, job stress, and turnover intention. To test the research hypotheses, collected data were analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - This study obtains meaningful research results. The results from this study are as follows. First, deep-acting has a positive effect on job satisfaction, whereas, deep-acting has a negative effect on job satisfaction. Second, surface-acting has a positive effect on job stress, whereas, the effects of surface-acting on job satisfaction did not show statistically significant result. Also, job satisfaction has partial mediating roles to the relationship between deep-acting and turnover intention. Conclusions - Based on the results of this empirical study, emotional labor of service employees is one of the key factors influencing their job satisfaction and job stress. In particular, deep-acting is the important factor in emotional labor to increase job satisfaction and reduce job stress. Finally, theoretical, managerial implications, and research limitations are mentioned in discussion parts.

• 한국건설안전학회 논문집
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• 제3권1호
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• pp.32-40
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• 2020

본 연구의 목적은 건설현장 근로자의 데이터 공유 시스템를 기반으로 건설재해 예방을 위한 근로자 정보 관리 모델을 구축하는 것이다. 이를 위해 첫째, 행연구 고찰을 통해 국내 건설현장의 외국인 근로자 현황을 파악하고, 정보 관리 애플리케이션에 대한 정보를 수집한다. 둘째, 스마트메이커 시스템을 활용하여 Brain storming을 실시하고, Aws를 통해 구축된 서버와 Family tree를 기반으로 개발된 애플리케이션의 기능을 분석한다. 셋째, 전문가 의견조사를 통해 개발된 정보 관리 모델의 경제성 및 효용성을 평가하고, 추가적인 기능 고찰 및 개선방안을 도출한다. 넷째, 개발된 정보 관리 모델의 국내 건설현장에서의 적용성에 대해 종합적으로 검토한다. 그 결과, 노무관리자와 현장 관리자 간의 보고체계가 단순화되어 노무자의 성실성 및 안전관리의 편리성이 있는 것으로 평가되었으며, 기능 추가 관련 사항으로는 자동 로그인 기능을 추가하여 편리성을 보완한다면 더욱 효과적일 것이라는 결론을 도출할 수 있었다. 본 연구의 결과는 향후 건설현장의 안전관리 시스템 구축연구의 기초자료로 활용될 것이다.

• 한국직업건강간호학회지
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• 제25권2호
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• pp.130-140
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• 2016

Purpose: The construction worker has diverse harmful factors such as noise, dust, and dealing with chemicals. Therefore this research aimed to examine the necessity of appointing a health manager in the construction industry by examining the cost-benefit analysis when the construction industry appoints a health manager. Methods: In order to calculate the healthcare staff employment cost and the benefits from their activities in 1,425 construction companies with the staff of 300 or more people during 2011, this study analyzed existing data and existing research data, as well as national data. Results: Total annual costs were 99,920,070,900 won and total annual benefits were 324,807,182,625 won. Benefits were found to be 224,887,111,725 won exceeding costs. Benefit/cost ratio resulting from appointing a health manager in the construction industry workplaces was 3.25 times. Conclusion: The findings of this research can be used as the base data to make rational decision to positively encourage the employment of healthcare staff in construction companies pursuant to relevant laws.

• 한국직업건강간호학회지
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• 제20권2호
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• pp.130-142
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• 2011

Purpose: The purpose of this study was to identify the relationships among emotional labor, empowerment, job burnout, and turnover intention. Methods: The design of this study was a cross-sectional descriptive study. The subjects of this study were 358 nurses working for over 6 months in Seoul and Gyeonggi-do. The data were collected from 4th to 30th of September, 2009 through one-to-one interviews. Survey data were analyzed using t-test, one-way ANOVA, Pearson's correlation coefficient, and hierarchical regression. Results: We find the positive correlation of turnover intention with emotional labor and with job burnout, but the negative correlation of empowerment with job burnout and with turnover intention. The nurses' turnover intention scores were relatively low with 1.30. Job burnout, shift work, and frequency of turnover were predictors of turnover intention. The most powerful predictor variable was job burnout (${\beta}$=.420, p<.001). We find that emotional labor and empowerment as determinants of turnover intention are not significant. Conclusion: These results suggest that manager should consider shift work of nurses and job burnout in order to manage nurse organization and resource effectively.

• 대한지역사회영양학회지
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• 제12권5호
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• pp.630-638
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• 2007

The purpose of this study is to investigate an efficient use of labor in personnel scheduling for the restaurant industry. More specifically, this study attends to reduce overall labor cost while not sacrificing both full-time and part-time employees' schedules. The customers' demands were measured by sales in this analysis. Historically, server scheduling in the restaurant has been practiced by manager's experience and intuition; however, those practices provided drawbacks because managers often fail to consider external factors such as a employees' working conditions and change in a restaurant's size. The result of a new method in personnel scheduling provided significant cost saving compared to a previous scheduling technique. This study found that a new method in personnel scheduling allowed the restaurant to save labor cost. The outcome of this study should of for important strategic implication for the restaurant managers.

• 한국지역지리학회지
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• 제7권1호
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• pp.21-34
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• 2001

우리나라의 농촌에서는 산업화와 밀접히 연관되면서 시설작물의 재배가 증가해 왔고, 특히 1970년대 이후에는 대도시 주변지역에서 급격히 증가해 왔다. 개별농가의 영농유형은 농업노동력의 양보다는 질적 수준과 관련이 있으며, 노동력의 질적 수준에서는 특히 경영주의 연령이 중요하다. 경영규모는 경영주의 연령과 관련이 있으며 미작 재배농가보다는 시설작물 재배농가의 경영주 평균연령이 더 젊고 경영규모가 더 크다. 시설작물 재배의 주목적은 영농을 통한 상업성의 제고가 가장 원인이지만 부족한 노동력 때문에 경영규모에는 한계가 있고 특히 농산물 가격의 불안정과 수익성 악화는 적극적인 경영규모 확대를 제한하고 있다. 시설작물 재배농가의 경영규모 확대는 농지의 매입보다 임차지의 확대를 통해 이루어지며, 이때 영농조건이 유리한 농지를 중심으로 임대차가 발생된다. 결과적으로 대도시 근교 농촌지역의 유지와 발전을 위해서는 영농의 상업화와 수익성 제가 중요한 요인이지만 토지이용의 효율성 측면에서는 농지의 자연적 조건이 중요하게 작용된다. 그러나 농외부문의 취업기반이나 교육시설의 보완 없이는 촌락 공동체의 유지측면에서 가족 구성원의 분리문제와 농업노동력 부족문제가 해결될 가능성이 낮다.

• 벤처창업연구
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• 제16권5호
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• pp.143-158
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• 2021

본 연구의 목적은 전력공기업 직원의 직무만족과 그들에게 지급되는 성과보수가 조직공정성 인식 수준과 경영자 신뢰에 미치는 영향 정도를 검증하여, 직원과 경영자 상호 간의 신뢰수준 제고를 위한 방향을 제시하는데 있다. 직원의 직무만족과 경영자신뢰 간의 유의한 정(+)의 영향 관계, 직원의 직무만족과 조직공정성 인식 간의 유의한 정(+)의 영향 관계 및 조직공정성과 경영자신뢰 간의 정(+)의 영향 관계로 직무만족과 경영자신뢰 간 조직공정성의 매개역할을 확인할 수 있었다. 또한 성과보수는 직접적으로 경영자신뢰에 유의한 영향을 미치지 못했지만, 분배공정성 및 절차공정성에 유의한 부(-)의 영향을 미치는 것으로 나타났으며, 상호작용공정성은 유의미한 영향 관계는 없는 것으로 나타났다. 이는 공기업의 인건비 예산 규모에 대한 정부의 총량적 규제와 공기업 정부경영평가로 인하여 인건비 운영의 자율성이 상당히 제한적이며, 내부 성과평가 절차 및 성과평가 결과에 대한 직원들의 수용성이 낮아, 성과보수에 대한 조직공정성 인식에 부(-)의 영향을 주는 것으로 설명될 수 있다. 또한 직무만족과 경영자신뢰와의 영향관계에서 분배공정성과 상호공정성의 부분매개 효과를 확인하였으나, 절차공정성의 매개효과는 비유의적으로 나타나, 직원들이 공감하고 수용할 수 있는 원활한 상호소통 기반 내부 인사운영시스템의 구축과 운영 필요성은 경영자신뢰에도 상당한 영향을 미칠 수 있음을 확인하였다. 한편, 성과보수와 경영자신뢰 간의 분배공정성과 절차 공정성의 부(-)의 완전매개효과가 유의적으로 확인되어, 직원들이 성과분배 절차 및 분배결과에 대하여 부정적으로 인식하는 경우, 경영자 신뢰에도 부정적으로 영향을 미치고 있음을 보여주고 있다. 경영자들이 직원들에게 신뢰를 받을 수 있는 영향 요인은 다양하지만, 그 중에서 직원들이 본인의 직무에 만족하고, 그들의 노력과 업무성과가 공정하게 평가받으며, 이에 대한 대가를 조직으로부터 받게 될 때, 직원들은 조직을 공정하다고 인식하고, 의사결정권자인 경영자를 신뢰하게 된다는 것을 본 연구의 결과는 시사하고 있다.