• 한국멀티미디어학회지
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• 제22권1호
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• pp.26-33
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• 2018

The transformation of the processes of governance using the Information and Communication Technologies is aimed at bringing in faster and transparent service delivery, accountability, information sharing and people participation in the decision-making and government processes. The implementation of e-Government requires a comprehensive strategy that is not only sensitive to existing political and economic conditions and realities but is also benchmarked on global best practices. The article reviews the handbook E-Government and Governance Efficiency that provides an insight to research that is being undertaken in the e-Government area, gives an in-depth understanding of critical issues involved in e-Government, and provides expert opinion and recommendations for the Republic of Belarus to augment its potential. It studies the Korean experience on e-Government with special focus on such concepts as e-Government benchmarking, mGovernment, Smart Government and u-Government.

• International Journal of Advanced Culture Technology
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• 제5권3호
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• pp.56-66
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• 2017

E-Government is an administrative innovation that utilizes information technology and is the most powerful means to strengthen government competitiveness. At this moment, countries around the world are continuously improving government competitiveness by continuously implementing government innovation through the implementation of e-Government. Many scholars argue that e-Government should be changed in response to the Fourth Industrial Revolution. Therefore, Korea adopted the government 3.0 instead of the e-Government and promoted the information policy. But the result was a failure. Korea was once a leading country in e-Government, but now it is falling due to government 3.0. The reason can be analyzed in various ways. First of all, over the past decade, Korea's e-Government has been neglected without obtaining the permanence of policy. And the Korea government pursued a new strategy under the name of disconnecting from the past and lost policy permanence. Therefore, future information policy, especially e-Government policies, should be pursued from a politically neutral point of view. The lesson of government 3.0 failure in Korea is clear. Regardless of the government's replacement & regime change, the information policy should be pursued with consistency.

• Asia pacific journal of information systems
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• 제20권1호
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• pp.1-31
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• 2010

One of the prominent challenges of e-government identified in developing countries is low level of ICT literacy and skills of e-government users. For those countries at the nascent stage of e-government development, it is crucial to identify and provide e-skills needed from the demand side. However, prior research has mostly focused on the supply side of e-skills, ignoring the consumption side of e-skills. In addition, no user centric approach for e-skills identification and development for e-service consumption, with respect to the stages of e-government development, have been proposed and validated. The purpose of this article is thus to: 1) Identify skills required for e-services utilization by all participants-citizens, public, and private sector employees-involved in G2C, G2B, and G2E e-government relationships respectively; assuming they are consumers of e-government and to 2) Propose and validate an user-centric approach for e-skills identification and development based on stages of e-government utilizing the Delphi method. As a result of the study, a comprehensive list of e-skills (N = 81) was generated. We found that e-skills required for e-service consumption are not merely technical; they include a wide variety of related skills that can be applied to enhancing e-skills. Therefore, the findings can serve as a standard curriculum for training and educating both citizens and government employees in developing countries. Moreover, the findings of this research may also facilitate international organizations in indentifying and measuring citizens' readiness for e-government in terms of e-skills.

• 한국IT서비스학회지
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• 제12권3호
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• pp.405-420
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• 2013

The purpose of this paper is to develop an evaluation model for e-government system in Korea which is one of world best practices of e-government systems. We have presented a method to perform an efficiency analysis of each e-government service which in a component of e-government system in Korea and to establish a benchmark target for each e-government service. To do this, the output-oriented DEA(Data Envelopment Analysis) CCR model was performed for the selected 12 e-government public services of Korean e-government system in this paper. As a result of DEA analysis, first the internet civil appeal support service, the employment comprehensive information service, and the company support information service were evaluated as the efficient solutions among the 12 e-government public services. Second the remaining 9 e-government public services were evaluated as the inefficient information services which should be improved in terms of their service levels. Finally the benchmark targets for the inefficient e-government services were suggested to improve those inefficient systems through DEA analysis.

• Asia pacific journal of information systems
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• 제21권1호
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• pp.49-80
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• 2011

E-government needs to be successfully implemented and assimilated into organizations to take advantage of its potential values and benefits for organizations. This study examines factors for e-government assimilation in Indonesia and employs the TOE (Technology-Organization-Environment) framework to develop a theoretical model to explain e-government assimilation. It also investigates how organizational type (central vs. local) plays a role in the assimilation of e-government. One hundred eighteen respondents from the central and local governments in Indonesia participated in the survey and an in-depth analysis based on partial least squares (PLS) was carried out. The results show that ICT infrastructure has the strongest significant relationship with e-government assimilation, Top management support, regulatory environment, ICT expertise, and competitive environment are also significant factors to explain e-government assimilation in Indonesia. Central and local governments Significantly differ in terms of e-government assimilation, so organizational type can be a moderator in the process of e-government assimilation. These findings present the efficacy of the proposed model for analyzing e-government assimilation and contribute additional insights for academia as well as practitioners and policy makers.

• 정보화정책
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• 제23권3호
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• pp.3-25
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• 2016

우리나라의 전자정부서비스 이용 실태조사는 2007년부터 시작되었으며, 2012년부터는 통계청 승인통계로 인정받아 매년 엄격한 방법론에 따라 실시되고 있으나, 조사결과에 대한 심층 분석과 함의 도출은 아직 미진한 상태이다. 이 논문에서 2012년부터 2015년까지의 이용 실태조사 결과에 나타난 추세를 분석한 결과, 우리나라 전자정부서비스의 인지도와 이용률이 증가하여 저변 확대에는 성공하였으나, 이용 비중이나 빈도는 정체 또는 후퇴하고 있음을 발견하였다. 국민들은 아직도 직접방문에 크게 의존하고 있으며, 이를 전자정부 채널로 바꾸는 속도도 느린 편이다. 또한 전자정부서비스 이용에 대해 긍정적인 의향을 갖고 있었으나, 실제 이용은 부진하였다. 이용 활성화 방안으로 모바일 전자정부서비스의 확대, 연계서비스의 확대, 맞춤형 서비스의 확대, 기존 전자정부서비스의 이용률 제고, 전자정부서비스에 대한 인지도 제고 및 대한민국정부포털 개선 등을 제시하였다.

• Journal of Information Technology Applications and Management
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• 제15권4호
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• pp.189-203
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• 2008

Technology plays an important role in e-Government with people and policies to make e-Government more efficient. And much attention and investment has been given to the technological development, so called informatization, of electronic government (e-Government) in Korea. But the measures of quality and efficiency for the e-Government initiatives have not been verified well. For this reason, a great deal of effort has been devoted to develop the measurement of e-Government system; however, a measurement model to support such effort has not been developed enough yet. In this empirical study, we proposed a comprehensive theoretical model for measuring performance of e-Government initiatives and analyzed such model through 112 collected questionnaires from people in charge of informatization in central government administrations.

• 정보화연구
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• 제11권2호
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• pp.131-141
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• 2014

Refining the monitoring and evaluation reporting is an important thing in e-Government. Indonesia which has had e-Government roadmap since 2000, has not had the systematic mechanism to monitor and evaluate e-Government in which the report can be easily accessed by the public and used to be the best practice to improve other e-Government implementation. Enterprise architecture (EA) has the major objective to straighten an enterprise to its necessary requirements. It can be used to propose the required system and that was the purpose of this paper. It was started by reviewing the literature about e-Government monitoring and evaluation, using quality of service as the means, and understanding TOGAF as one of EA framework. The second step was comparing EA and the evaluation of e-Government in Korea and Indonesia to get the best practices. And the last step was creating EA for the monitoring and evaluation reporting system based on Korea and the literature reviewed. It is expected that the formulized EA can be a tool to improve e-Government implementation in Indonesia.

• 디지털융복합연구
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• 제6권2호
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• pp.13-21
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• 2008

The e-Government in Korea has made such good results as improvement of official work productivity and citizen service quality. However, e-Government in Korea involves many problems and subjects to must solve, especially, at the side of citizen services. Every public organization as supplier provides each service of themselves to the civilians. Citizens feel inconvenience yet, because they must visit and are supplied various civil services to one public affair from several public institutions. When we consider the paradigm shift of the e-Government service, the status and problems of the e-Government in Korea required more better service model to the citizen. To realize the citizen oriented service, the integration and linkage of the system infrastructure and applications among governmental organizations are required. In this changed situation, when new one/non-stop service model of the digital government is developed and launched, the e-Government can supply better service to the citizens. In this study, the model that we suggest is among the new service models of the e-Government, named the Integrated Civil Service Model. The e-Government involving the Integrated Civil Service Model can make more outcome, such as better civil life convenience, cost-effective results by processing time and cost reduction for public affairs of citizens.

• 통상정보연구
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• 제13권4호
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• pp.203-227
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• 2011

전자정부는 새로운 기술을 이용하여 대중들에게 편리한 정보와 서비스를 제공해줄 뿐만 아니라 서비스의 질을 향상시켜 준다. 오늘날 전자정부는 21세기 국가경쟁력을 높이는 핵심수단으로서 현재 세계 여러 나라가 경쟁적으로 추진하고 있는 대표 프로젝트이다. 국제적으로 전자정부가 보편화되는 추세 속에서 중국 또한 WTO 가입과 함께 전자정부의 발전이 새로운 도전을 맞고 있다. 하지만 이러한 전자정부의 발전과 동시에 많은 문제점들을 드러내고 있다. 특히, 정부와 전자정부에 관련된 법률과 정책이 하나로 통합되지 못하고, 정부의 관리체계를 전환할 수 있는 법적인 근거가 미약하다. 따라서 본 논문은 중국 전자정부의 개념, 추진과정, 구축목적, 관련 정책내용 등 일반적인 사항들을 살펴보고, 한국과 중국의 전자정부 구축현황을 비교하여 시사점을 도출하는데 연구목적이 있다.