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Enterprise Architecture for e-Government Monitoring and Evaluation Reporting System Based on Customer Satisfaction Perspective in Indonesia  

Anggraeni, Tri (College of Multi Media Yogyakarta)
Publication Information
Journal of Information Technology and Architecture / v.11, no.2, 2014 , pp. 131-141 More about this Journal
Abstract
Refining the monitoring and evaluation reporting is an important thing in e-Government. Indonesia which has had e-Government roadmap since 2000, has not had the systematic mechanism to monitor and evaluate e-Government in which the report can be easily accessed by the public and used to be the best practice to improve other e-Government implementation. Enterprise architecture (EA) has the major objective to straighten an enterprise to its necessary requirements. It can be used to propose the required system and that was the purpose of this paper. It was started by reviewing the literature about e-Government monitoring and evaluation, using quality of service as the means, and understanding TOGAF as one of EA framework. The second step was comparing EA and the evaluation of e-Government in Korea and Indonesia to get the best practices. And the last step was creating EA for the monitoring and evaluation reporting system based on Korea and the literature reviewed. It is expected that the formulized EA can be a tool to improve e-Government implementation in Indonesia.
Keywords
Monitoring and evaluation; Reporting; TOGAF;
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