• Title/Summary/Keyword: Knowledge-based Service Industry

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A Study on Prevention of Accident in Korean Security Industry (경호산업의 재해예방에 관한 연구)

  • Cho, Han-Bong
    • Korean Security Journal
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    • no.2
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    • pp.259-289
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    • 1999
  • The Security Industry has dynamic working conditions. So this study intends to find the advisable direction for the reduction of accidents. To achieve the aim, the investigation of documents and the examinations of actual proofs have been done to figure the theoretical background and to see the basic knowledge of security industry. The questionnaire was composed of two question sheets to search real data and actual proofs, with making targets of pure security organization and personnel. The one consists of 9 questions to find the scale and extent of security organizations and the population and character of security personnel, and the other 25 questions in 3 major areas to analyze the causes, the frequency rates, the factors, and the condition of accidents. The period of survey was July 15th to October 15th in 1997 by mail/telephone/interview. The questionnaires were efficiently returned from 102 different organizations including the public security groups of Seoul Metropolitan Police Bureau and so on, with the information of 8,222 persons having worked for Korean Security Industry in 1996. So being based on the reality, some meaningful facts were found, and were compared with the national statistics of the Government. This study is made up of 5 chapters : in the 1st chapter the motivation, the object, the method, the direction and the limitation of the approach were presented ,in the 2nd chapter the theoretical background were inferred ; in the 3rd chapter the collected data of accidents in Korean Security Industry were analyzed and explained on the base of the questionnaires , in the 4th chapter the advisable facts connected with preventing accidents were mentioned ; in the last the conclusion were stated. With the replies of 102 different organizations including the information of 8,222 persons in 1996, the main facts found or analyzed through this study are as follows. Firstly, accident is an unpredictable and occasional event. It occurs to man and/or thing, but the frequency rate of accidents in Korean Government and other Institutes has been calculated and evaluated only in the point of the accident related with man. Secondly, the factors of accidents are firstly relevant to the way preventing accidents in Security Industry in Korea. However the frequency rate is academically calculated and evaluated by at once man(population) and hour(time). But the Government has done the rate only by man(population). This can be improper and inaccurate rates. Thirdly, the confused concept of security is used in Korean Government, academic society, corporation and so on. Therefore the detailed formation of the concept is needed for the development of Security Industry in Korea. Fourthly, security organizations can be classified into 'public security(public law enforcement)' and 'private security' according to its identification, and furthermore 'private security' can be divided into 'facilities-guard service', 'body-guard service', and 'patrol service' according to its major role. Fifthly, in the viewpoint of the number of both organization and population,'facilities-guard service' is centered in Korean 'private security'. According to the analyzed results of the questionnaires in this study, the frequency rate of accidents of Korean Security Industry is 0.43(%) totally in 1996 : 'facilities-guard service' 0.54(%), 'body-guard service' 0.12(%), and 'patrol service' 0.21(%) in 'private security', and 'public security' 0.20(%). With regard to the accident frequency rate of organization and population, 'facilities-guard service' is the highest. The accident frequency rate of population in 'facilities-guard service' organization ranges dispersively from 0.20(%) to 11.11(%). Sixthly, the accidented rate of workers having serviced for under one year is 57.6(%). This can mean that the main factor of accidents in Korean Security Industry is the lack of role-understanding and training/education. And another factor can be found on the time of accident occurrence. Many accidents have been occurred on the relaxed points like as just after lunch and morning rush-hour. Lastly, the major advisable facts related to preventing accidents are as follows : The workers who are over fifty years old in 'facilities-guard service' organization need to be educated for preventing accidents ; It is desirable that the training and education to prevent accidents should be practiced in the time of pre-service ; As the style of accidents and the age of the accidented are not same according to major service area('public security' and 'private security' : 'facilities-guard service', 'body-guard service', and 'patrol service'), the plans to prevent accidents must be different and various. However fracture and bruise are general accidents in Korean Security Industry ; Workers must care about traffic accident and violent fall ; It seems that the grouped working with other two persons will reduce accident occurrence possibility rather than individually single working.

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A Study on the RCM Development Using USN/ZigBee in Power Industry - ServiceScience Prototype - (전력산업에서 USN/ZigBee를 적용한 RCM 개발에 관한 연구 - 서비스사이언스 프로토타입 -)

  • Park, Jeong-Sun;Cho, Hong-Gi;Lee, Sang-Min;Lee, Dong-Nyuk
    • Journal of the Korea Safety Management & Science
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    • v.11 no.1
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    • pp.183-191
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    • 2009
  • The purposes of this research are presenting a new business model by introducing USN/ZigBee and measuring productivity using BSC(Balanced scorecard), and becoming a cornerstone by presenting a prototype of ServiceScience which is getting more attention from Industrial Engineering and Management. The new business model consists of development of leak current monitoring sensor using USN/ZigBee and the adoption of RCM(Reliability-Centered Maintenance) using knowledge-based system at current distribution. Additionally, for the measurement of this new model's productivity, ESC is used, and the strategic map and measurement indices are produced. The main contributions of this paper are showing a concrete model of ServiceScience and demonstrating this model can be extended to similar areas like are gas, water etc.

A Study on Demand Function of Customized Cloud BIM Service - Focused on Medical Facility Design - (맞춤형 클라우드 BIM 서비스 요구기능 도출에 관한 연구 - 의료시설 설계를 중심으로 -)

  • Jung, Sung-Ho;Lee, Byung-Soo;Choi, Yoon-Ki
    • Journal of the Architectural Institute of Korea Planning & Design
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    • v.35 no.7
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    • pp.53-61
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    • 2019
  • Cloud BIM, which incorporates cloud computing technology and BIM technology, is increasingly used in construction. In particular, the recent trend of cloud services in IT field is to provide customized cloud services according to the characteristics of users. These changes are also linked to the cloud BIM, which is emerging in the construction industry. However, cloud BIM researches and commercial technologies that are currently underway do not reflect these trends, and they provide services through generalized management functions in construction projects. In order to solve these problems, a new type of customized cloud BIM service is needed that can provide cloud services by reflecting the characteristics of the project, customization based on the user's work, and providing the knowledge service. Therefore, this study aims to derive the system requirement function that should be preceded for implementing the customized cloud BIM service, and the target project is selected as the medical facility.

A study on Support System for Standard Korean Language of e-Learning Contents (e-Learning 콘텐츠의 남북한 표준언어 지원시스템 연구)

  • Choi, Sung;Chung, Ji-Moon;Yoo, Gab-Sang
    • Journal of Digital Convergence
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    • v.5 no.2
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    • pp.25-36
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    • 2007
  • In this paper, we studied on the effective structure of an e-Learning Korean Support System for foreigner based on computer systems which is to obey the rules of IMS/AICC International Standard regulations based on LCMS and SCORM. The most important task on this study is to support the function of self-study module through the review of the analysis and results of Korean learning and learning customs. We studied the effective PMS detail modules as well as the Standard Competency Module Management System, which related to LMS/LCMS, Learning an Individual Competency Management System, Competency Registry/Repository System, Knowledge Management System based on Community Competency Module, Education e-survey System and Module learning Support Service System. We suggested one of standard Effective Model of learning Korean Support System which is adopted in a various techniques for foreigner.

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Development of a Web-based Fatigue Life Evaluation System for Primary Components in a Nuclear Power Plant (원자력발전소 1 차 계통 주요기기에 대한 웹기반 피로수명평가 시스템 개발)

  • Seo, Hyong-Won;Lee, Sang-Min;Choi, Jae-Boong;Kim, Young-Jin;Choi, Sung-Nam;Jang, Ki-Sang;Hong, Sung-Yull
    • Proceedings of the KSME Conference
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    • 2003.04a
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    • pp.279-284
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    • 2003
  • A nuclear power plant is composed of a number of primary components. Maintaining the integrity of these components is one of the most critical issues in nuclear industry. In order to maintain the integrity of these primary components, a complicated procedure is required including regular in-service inspection, failure assessment, fracture mechanics analysis, etc. Also, experts in different fields have to co-operate to resolve the integrity issues on the basis of inspection results. This integrity evaluation process usually takes long, and thus, is detrimental for the plant productivity. Therefore, an effective safety evaluation system is essential to manage the integrity issues on a nuclear power plant. In this paper, a web-based fatigue life evaluation system for primary components in nuclear power plant is proposed. This system provides engineering knowledge-based information and concurrent and collaborative working environment through internet, and thus, is expected to raise the efficiency of integrity evaluation procedures on primary components of a nuclear power plant.

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Investigating Service Innovation Patterns: A Fuzzy-Set Qualitative Comparative Analysis (퍼지셋 질적 비교 분석을 활용한 서비스 혁신 패턴 연구)

  • Hyun-Sun Ryu
    • Information Systems Review
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    • v.19 no.3
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    • pp.127-154
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    • 2017
  • This study aims to identify various service innovation patterns in the service industry and understand the main differences among them. We attempt to create a new typology of service innovation by analyzing its patterns based on the four major dimensions of service innovation (i.e., service concept, service delivery, customer interaction, and technology). We then investigate whether firms pursuing different service innovation patterns significantly differ from one another in terms of their performance (high and low performance). Based on empirical data collected from 198 Korean firms in the knowledge-intensive business service sector, four major clusters composed of different service innovation dimensions are identified. These four clusters can be interpreted as specific service innovation patterns, including "technology based high customer interaction," "high technology based high service delivery," "service delivery and high customer interaction-integrated," and "strongly balanced" innovators. High firm performance does not depend on the individual service innovation dimension but on the specific configurations of such service dimensions. Customer interaction also has an important role in achieving innovation success and improving firm performance, while technology has a key role in enhancing firm performance. This study sheds new light on service innovation research by developing a new typology of service innovation, identifying four major clusters as service innovation patterns, and exploring the relationship between service innovation patterns and firm performance.

A Study on Education-Career-Qualification Link and Utilization Method Based on NCS (NCS기반 학력-경력-자격 연계 및 활용 방안 관한 연구)

  • Choi, Sung-Hee;Park, Jae-Hyeon;Yang, Kwang-Mo
    • Journal of the Korea Safety Management & Science
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    • v.22 no.4
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    • pp.35-43
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    • 2020
  • The National Competency Standards(NCS) has been developed a good curriculum to reflect the demand in the industry. NCS is defined as systemizing the knowledge, skill, and attitude required to perform a task in the industry. It is an effort to reduce the gap between educational requirements and occupational requirements. However, when NCS is applied, the task level is changed to the title of qualification according to the policy outcomes for the government project. And, the NCS has been emphasizing the purpose of license acquisition, rather than using the standard for tasks in the industry. It means that the misuse of NSC hinders utilizing it as the original purpose of standardizing a task. It requires the customer to study the required competency unit with a no-choice option. Moreover, it makes it hard for companies or industry autonomically run the NCS. Therefore, we define the operational range in terms of the education field, the qualification field, and the career field to diffuse and apply NCS, and suggest the effective utilization method.

Empirical Study of Determinants Influencing Intention to Recommend Contents Based on Information System Success Model (콘텐츠 추천의도에 영향을 미치는 요인에 관한 연구: 정보시스템 성공모형을 중심으로)

  • Kim, Sanghyun;Park, Hyunsun
    • Knowledge Management Research
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    • v.21 no.4
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    • pp.175-193
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    • 2020
  • With the proliferation of information technology communication and smart device, the environment where contents are produced and distributed is changing. People can use the contents quickly and easily, and the content industry is attracting attention and creating newly added value by converging with other industries. Accordingly, there is a need for content-related companies to understand the quality of content perceived by users in order to succeed in content, and to use it strategically. Therefore, this study aims to examine the relationship between content quality factors, user satisfaction, and recommendation intention through empirical analysis based on an IS success model. The analysis was conducted using smartPLS3.0 based on a total of 301 survey responses. As a result of the study, it was found that content usefulness, accessible system quality, convenient system quality, service provider trust, and interaction had a significant effect on user's satisfaction. Perceived privacy protection had a significant effect on user satisfaction and recommendation intention. Lastly, it was found that user satisfaction had a significant effect on recommendation intention. The results of this study are expected to provide useful information and therefore content companies can understand about the quality perceived by users.

Export Control System based on Case Based Reasoning: Design and Evaluation (사례 기반 지능형 수출통제 시스템 : 설계와 평가)

  • Hong, Woneui;Kim, Uihyun;Cho, Sinhee;Kim, Sansung;Yi, Mun Yong;Shin, Donghoon
    • Journal of Intelligence and Information Systems
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    • v.20 no.3
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    • pp.109-131
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    • 2014
  • As the demand of nuclear power plant equipment is continuously growing worldwide, the importance of handling nuclear strategic materials is also increasing. While the number of cases submitted for the exports of nuclear-power commodity and technology is dramatically increasing, preadjudication (or prescreening to be simple) of strategic materials has been done so far by experts of a long-time experience and extensive field knowledge. However, there is severe shortage of experts in this domain, not to mention that it takes a long time to develop an expert. Because human experts must manually evaluate all the documents submitted for export permission, the current practice of nuclear material export is neither time-efficient nor cost-effective. Toward alleviating the problem of relying on costly human experts only, our research proposes a new system designed to help field experts make their decisions more effectively and efficiently. The proposed system is built upon case-based reasoning, which in essence extracts key features from the existing cases, compares the features with the features of a new case, and derives a solution for the new case by referencing similar cases and their solutions. Our research proposes a framework of case-based reasoning system, designs a case-based reasoning system for the control of nuclear material exports, and evaluates the performance of alternative keyword extraction methods (full automatic, full manual, and semi-automatic). A keyword extraction method is an essential component of the case-based reasoning system as it is used to extract key features of the cases. The full automatic method was conducted using TF-IDF, which is a widely used de facto standard method for representative keyword extraction in text mining. TF (Term Frequency) is based on the frequency count of the term within a document, showing how important the term is within a document while IDF (Inverted Document Frequency) is based on the infrequency of the term within a document set, showing how uniquely the term represents the document. The results show that the semi-automatic approach, which is based on the collaboration of machine and human, is the most effective solution regardless of whether the human is a field expert or a student who majors in nuclear engineering. Moreover, we propose a new approach of computing nuclear document similarity along with a new framework of document analysis. The proposed algorithm of nuclear document similarity considers both document-to-document similarity (${\alpha}$) and document-to-nuclear system similarity (${\beta}$), in order to derive the final score (${\gamma}$) for the decision of whether the presented case is of strategic material or not. The final score (${\gamma}$) represents a document similarity between the past cases and the new case. The score is induced by not only exploiting conventional TF-IDF, but utilizing a nuclear system similarity score, which takes the context of nuclear system domain into account. Finally, the system retrieves top-3 documents stored in the case base that are considered as the most similar cases with regard to the new case, and provides them with the degree of credibility. With this final score and the credibility score, it becomes easier for a user to see which documents in the case base are more worthy of looking up so that the user can make a proper decision with relatively lower cost. The evaluation of the system has been conducted by developing a prototype and testing with field data. The system workflows and outcomes have been verified by the field experts. This research is expected to contribute the growth of knowledge service industry by proposing a new system that can effectively reduce the burden of relying on costly human experts for the export control of nuclear materials and that can be considered as a meaningful example of knowledge service application.

Production and Innovation Networks of Services in the Long-live Area of Gangwon.Jeju - In Comparison with Honam Region - (강원.제주 장수지역에 있어 서비스기능의 생산연계와 혁신네트워크 -호남 장수지역과의 비교-)

  • Song, Kyung-Un;Jeong, Eun-Jin;Park, Sam-Ock
    • Journal of the Economic Geographical Society of Korea
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    • v.9 no.1
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    • pp.97-122
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    • 2006
  • The purpose of this paper is to analyze production and innovation networks of services in the long-live area of Gangwon and Jeju Provinces and to suggest a policy direction for regional development of rural areas where have been neglected in the knowledge-based information society. Four counties in the Honam Region, the long-live belt of Korea and two cities (Jeonju, Gwangju) are surveyed for the purpose of comparison with the Gangwon and Jeju areas. Production and innovation networks of research and supporting activities and tourist services are analyzed based on intensive interview surveys of the regions. The result of the analysis suggests that the innovation networks among the economic actors have considerable impacts on the innovation processes of the service activities and the service functions in the rural area are somewhat developed with local industry after the practice of local autonomy. The processes of innovation networks are progressed differently by the hierarchy of the regions as well as by the function of services such as research and supporting activities and tourist services. The direction of the rural development in the knowledge-based information society seems to be intensifying the networks among the innovative actors and developing virtual innovation networks for the development of rural innovation systems.

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